3,182 reviews
As of May 2016, Dick Smith has been acquired by Kogan.
AI reviews summary
Pros
Cons
Verdict
Customer experiences with Dick Smith are broadly divided between highly positive and notably frustrated transactions. Many shoppers appreciate the competitive pricing, easy website navigation, and surprisingly fast shipping times for a wide range of products. However, a significant number of negative encounters centre around unexpected annual membership fees and difficulties communicating with customer support or third-party marketplace sellers regarding returns and refunds.
I can't say enough good things about DickSmith.com.au. This is my third time buying from them, and every single order has been spot on. The items always arrive in perfect condition, and the delivery service is timely with clear tracking provided every step of the way. While their online customer service could use a minor tweak—which I'm sure will… Read more · 1
improve over time—it doesn't take away from the overall experience. I love their product selection, competitive prices, and integrity. Dick Smith is always my first stop when shopping online!
I was really impressed with the online purchasing experience and that the goods arrived in a remote part of South Australia within 4 days!!! Unreal, thanks to the team at Dick Smith✅✅ The product is a gift for a child's birthday in 10 days' time, so it has not been opened as yet. However, to-date, I am really happy with the service and delivery timing. Show reply
The hot water urn is in perfect condition, good size and capacity for the purposes. Love the adjustment temp function and double wall. Just it raises price for $10 from my last order of same model 2 months ago Show details · 1
Reviews with attachments
Great product at an amazing price. Super fast delivery. Thanks. Show details · 1
These where just what I was looking for they fit in the space where I wanted them well worth the price never had an issue with dick Smith products Show details · 1
We received our beautiful sofa within a few days. It’s well made and easy to put together. So reasonably priced fir such a lovely sofa. Show details · 1
Ordered and paid for a 90cm foam roller. Process very easy, quick and professional. Tracking advices included and delivery was as per purchase order. Excellent web site and I was kept informed of delivery nearly every day. Top marks. Show details · 1
I had a great experience. Easy to navigate website. Easy payment and fast delivery. The product is as advertised. Very happy with my purchase. Show details · 1
It was quickly delivered as in great condition. A USB cable, and a power adapter came with the phone as it was advertised. Highly recommend it. Show reply
Purchased 2 Magnetic Worklights rechargeable,for our Bbq area,very good price, free delivery,quick delivery too,very happy,smaller than expected but I didn't check what size they were Show details · 1
The website was easy to navigate with a good range of iPhones I was searching for. Payment went through seamlessly. The product arrived in 2 days beyond my expectations! It was well packaged and the essential parts were included. The iPhone looks as new and the first impression was very pleasing Show details · 2
Needed a laptop for tafe, my first time ever owning one, so needing help from family to set it up, it’s plugged in and charging I got that far, I’m happy receiving it on time, only 2 days and was packaged beautifully and sage. The price was great and it’s what I needed, looks great! Just have to learn how to operate it. Show details · 1
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Edit: They helped sort the issue out! thankyou for taking the time to help me resolve the issue, I appreciate it. I bought two presents for my nephews in early December. One golf ball ( pictured) turned up instead of the pack of golf balls advertised. It was not what I expected when I complained to Dick Smiths. (whom I have been using for years… Read more · 3
with no trouble online and in-store). They referred me to their marketplace seller, who said they would give me a refund but only if I paid in full for postage. The problem is that the item was falsely advertised and I expressed that I just wanted a full refund. Dick Smith kept referring me back to the marketplace seller. No one wants to take responsibility. So I passed on the issue to the ACCC and told Dick Smith's I had done so, quoting my complaint number, hoping the issue would be resolved quicker. I still have heard no resolution on this. The second item never turned up, so I flagged this to Dick Smith who again passed me onto the marketplace seller, who said they would look into it and to follow up. They said if I still didn't get the item within a week, to contact them again, so I did and flagged this to Dick Smith. The problem is Dick Smith doesn't want to deal with any of it, the fact that months have passed by now and they keep referring me to the marketplace seller. Dick Smith please take responsibility and deal with the issues at hand. All I understandably want is a refund.
Top notch service Quick delivery Original item Very sturdy packaging Came with all warranty paperwork and manual Item as described Show details · 1
Great service from dick smith, good price for my items & very quick delivery Show details · 1
Very fast delivery from Dick Smith. Have used the 8-page cross cut shredder a few times now. It's supposed to cut paper into 4x35mm pieces but doesn't consistently do this - see photo. The shredded paper needs regular clearing from the cutting mechanism (photo) or else the machine struggles. Using the rewind, forward buttons helps clear the… Read more · 3
residue. I've twice had small compacted pieces of paper lodge in the feeding shute making the machine inoperable. They are difficult to remove. Overall it is doing the job and I'm happy with the machine, particularly given the low price.
Smooth transaction. Fast delivery. Item as described. Product is great quality. Show details · 1
Latest follow-ups
Ha ha box it came in was knocked about but product survived. Show details · 2
Follow-up · You want my opinion ..costs $100
Delivered as promised. The overall visual effect is just what we were after. Our house has an open plan look & feel for this fan heater to warm it ,it consumes quite a bit of electricty. In conjunction with our ducted air it gives us the ambiance we sought. Installation is not yet complete as photo shows. But progressing well. Show details · 1
Follow-up · Well the project is finished. The volume of heat is surprising heated up approx 30 square metres we had it on for visual effect & were playing cards as the room gradually heated. More than pleased with unit . Recommended
I'm biased, no end. My family has always like Mr. Dick smith and his idea to make Australia Great!! I've always thought he should become political as he would do it in a nice way, and very few would question his caring motives. As for ordering, I have ordered and it was sent promptly not (Amazon 3-5 weeks) later. Show details · 3
Follow-up · Well after using it 4 times its getting nicer each time.. its very relaxing
Positive reviews
Received my Dyson Cyclone vacuum as ordered. All in perfect working order. Had to buy a stand for 100 dollars as it only comes with a wall stand that I cannot use as I rent . Happy with purchase. Show details · 1
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Product was well packaged and received in good time and very good order however was not delivered as expected to home address, but to another location 1 hour away round trip. Show details · 1
even though you are online set up i tried to ring the number what was provided i could not speak to someone about another issue very frustating indeed if your are going to supply a phone number you think you answer it Show details · 1
Negative reviews
Please be careful with this company, I ordered a pair of ugg boots that was promoted as being genuine sheepskin, the lining is synthetic, I was then charged through my credit card $129 for a membership that I did not agree to knowingly . Bad experience overall and such a pain disputing it. Will be contacting consumer affairs regarding this issue.
Bought a top on line and the top that came was not same as one in picture on website so I asked for a refund and sent top back..they say they have sent refund but I haven't received it yet..so after 3 weeks still no refund and trying to get refund it was emails back and forth but problem not fixed yet..will not purchase from here again Show details
I bought a simple screen cover for my watch, cost of $33 odd dollars, then about two weeks later Dick Smith or Kogan took from my Pay Pal account a further 129 dollars with out my content, when I finally found a contact for them they said it was for member ship HAHAHA what a joke its steeling plane a simple, I had to go to my bank to try and… Read more
recover the money, my bank said they do this stuff all the time and its not right, cancelled my cards, and ask them to recover the money, because Dick Smith basically said we have your money to bad.
Hi Tony, we'd be more than happy to help. Could you… Read more
Recent reviews
I had enjoyed the online purchases with dick smith recently.im please with the car/truck battery charger I purchased online.its easy to navigate through the site and finding the right product for my needs. Show details · 1
My order has been sent to the wrong post office, I cannot find any help online or contact to find out where my order is. Will never buy from Dick Smith again. Also cannot unsubscribe from endless emails now!? Show details
Hi Chantal, we'd be more than happy to help. We've… Read more (+2 replies)
Watch out for Dick Smith "SHIFTY" they automatically sign you up for a $129.00 membership fee without telling you. Ithought I was buying a phone wallet delivered for $23.96
Hi there, we'd be more than happy to help. Could you… Read more
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Hi Trevor, we'd be more than happy to help. Could you… Read more