3,249 reviews
As of May 2016, Dick Smith has been acquired by Kogan.
AI reviews summary
Pros
Cons
Verdict
Competitive pricing and fast delivery are the primary strengths of the shopping experience. However, significant concerns exist regarding automatic membership billing and the difficulty of reaching customer support when issues arise with third-party sellers. While many transactions are seamless, resolving problems with orders or unauthorised charges is a slow and frustrating process.
Great value & quick delivery as well as a follow up to see if I was happy with my purchase & if anything else was needed to be done as well as any feedback be it good or bad Show reply
Missed out on an item from the retailer- DS has it at a reasonable price. It was very easy to purchase online and arrived crazy fast the next day. Would trust again with future purchases and readily recommend. Show reply
Go DickSmith !! Found what I needed cheaper at Dick Smiths and OMG delivery was like 2 days from the time I placed the order. Also felt good supporting Australian companies . Show details · 1
Reviews with attachments
Very happy with product.... Very room and lots of pockets for important documents etc Show reply
Great product at an amazing price. Super fast delivery. Thanks. Show details · 1
These where just what I was looking for they fit in the space where I wanted them well worth the price never had an issue with dick Smith products Show details · 1
We received our beautiful sofa within a few days. It’s well made and easy to put together. So reasonably priced fir such a lovely sofa. Show details · 1
Ordered and paid for a 90cm foam roller. Process very easy, quick and professional. Tracking advices included and delivery was as per purchase order. Excellent web site and I was kept informed of delivery nearly every day. Top marks. Show details · 1
I had a great experience. Easy to navigate website. Easy payment and fast delivery. The product is as advertised. Very happy with my purchase. Show details · 1
It was quickly delivered as in great condition. A USB cable, and a power adapter came with the phone as it was advertised. Highly recommend it. Show reply
Purchased 2 Magnetic Worklights rechargeable,for our Bbq area,very good price, free delivery,quick delivery too,very happy,smaller than expected but I didn't check what size they were Show details · 1
The website was easy to navigate with a good range of iPhones I was searching for. Payment went through seamlessly. The product arrived in 2 days beyond my expectations! It was well packaged and the essential parts were included. The iPhone looks as new and the first impression was very pleasing Show details · 2
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Needed a laptop for tafe, my first time ever owning one, so needing help from family to set it up, it’s plugged in and charging I got that far, I’m happy receiving it on time, only 2 days and was packaged beautifully and sage. The price was great and it’s what I needed, looks great! Just have to learn how to operate it. Show details · 1
Edit: They helped sort the issue out! thankyou for taking the time to help me resolve the issue, I appreciate it. I bought two presents for my nephews in early December. One golf ball ( pictured) turned up instead of the pack of golf balls advertised. It was not what I expected when I complained to Dick Smiths. (whom I have been using for years… Read more · 3
with no trouble online and in-store). They referred me to their marketplace seller, who said they would give me a refund but only if I paid in full for postage. The problem is that the item was falsely advertised and I expressed that I just wanted a full refund. Dick Smith kept referring me back to the marketplace seller. No one wants to take responsibility. So I passed on the issue to the ACCC and told Dick Smith's I had done so, quoting my complaint number, hoping the issue would be resolved quicker. I still have heard no resolution on this. The second item never turned up, so I flagged this to Dick Smith who again passed me onto the marketplace seller, who said they would look into it and to follow up. They said if I still didn't get the item within a week, to contact them again, so I did and flagged this to Dick Smith. The problem is Dick Smith doesn't want to deal with any of it, the fact that months have passed by now and they keep referring me to the marketplace seller. Dick Smith please take responsibility and deal with the issues at hand. All I understandably want is a refund.
Top notch service Quick delivery Original item Very sturdy packaging Came with all warranty paperwork and manual Item as described Show details · 1
Great service from dick smith, good price for my items & very quick delivery Show details · 1
Very fast delivery from Dick Smith. Have used the 8-page cross cut shredder a few times now. It's supposed to cut paper into 4x35mm pieces but doesn't consistently do this - see photo. The shredded paper needs regular clearing from the cutting mechanism (photo) or else the machine struggles. Using the rewind, forward buttons helps clear the… Read more · 3
residue. I've twice had small compacted pieces of paper lodge in the feeding shute making the machine inoperable. They are difficult to remove. Overall it is doing the job and I'm happy with the machine, particularly given the low price.
Latest follow-ups
There was zero issues Process was extremely smooth Website was not clunky Show 3 replies
Follow-up · The goods have not arrived Seems like I have been scammed I paid for a pair ofLeggings (long sox)
I ordered a Folding Mattress Portable Trifold Memory Foam Sofa Bed Floor Sleep Camping Mat. Order placed on 11th September. It's now 30th September, and the order has not been delivered. The tracking number does not work with Aus Post. I've left… Read more
multiple messages with Dick Smith and the supplier, CASAMI. The most recent message, received today, from CASAMI says they will get back to me in 2-3 days once they've found out where the item is. But I escalated this days ago already with Dick Smith. There is no phone number to call to discuss this with anyone. I have guests arriving this weekend, which is why I bought the item. It looks like I'm off shopping for a replacement. Am I happy? I am not. And to complete the story, it is now the 2nd October. The product has not arrived, and I just received a notification from Dick Smith saying my order has been cancelled and refunded. It says: "No further action is required from you". And so, will I ever take action in terms of ordering from Dick Smith again? No I will not. No further action will ever be required from me when it comes to ordering from Dick Smith because it will never happen again. AVOID DICK SMITH.
Follow-up · Refund was received.
easy order good product and price good size and quality Show details · 1
Follow-up · very quick a week or so good quality and price
Positive reviews
The recent purchase of an Apple product was very satisfying, and easy. From going online, purchase and delivery it was hassle free and very quick. Will definitely use Dick Smith again! Many thanks to all involved. Show reply
Find out how Dick Smith compares to other Electronics & Computing Shops
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I love online shopping, being able to research exactly what you want and find it. These freezer baskets are perfect for what I needed and are expandable which I didnt see anywhere else . I would never have thought of dick smith for something like a freezer basket but thankfully google did !Communication was good and delivery was fast . I am about to order more as very happy with the price and quality. Show details · 1
Ordering was easy. Item was picked and on its way very quickly. Delivery claimed I was not home and left it with the Local Post Office. Item was well packaged and in perfect when I picked it up. Show reply
Negative reviews
Order process was fine, the opt out email is poor for membership which is automatically done placing a order. If you miss this you get charged $129, lucky I read it with the multiple emails received. I,m sure people get caught and should only ever be an opt in sign up, not if we don’t here from you and bill.
Hi Woody, thank you for taking the time to leave your review. We appreciate it!
WORST! Absolutely the WORST! ordered bonds underwear- simple enough. October 10th. Received emails that order received and then order shipped. Tracked it all the way to some depot and then I was told it was being held- for up to 48 hrs. This was more than two weeks ago. I have inquired and get NOTHING but platitudes and no real information.… Read more
responses are " we know how frustrating,," Save your sorrys. I have now emailed to ask for a refund due to order not received. AGAIN, NOTHING but "we have escalated this,," and passing the buck. This is ridiculous and unacceptable. STAY AWAY FROM THIS online seller! What a JOKE!
It’s been 2 weeks since I ordered. It still says expected DISPATCH is 28 october. I will never use any related website with this company. Dick Smith is one of them. Show details
Hi Kerim, we'd be more than happy to help. We've… Read more (+2 replies)
Recent reviews
Hi, The D.S. experience has been fine so far, although I actually would like to receive my items before I review them; I ordered them last week and HOPE they arrive before I go on holidays next Tuesday 10th. Show 3 replies
I recently completed a review for this purchase and I only gave it a rating 3 because I had not received the Item and was not informed when it was dispatched. After the quick response from the Sales team and the information provided I have now changed my review to a rating 5. The reason for this is apart from a minor problem everything went well with the purchase and the product was exactly as described and is working well. Thank you Show details · 1
A a unexpected delay., the product arrived in the weekend mail rather than outside the door so I thought it had not arrived. Found it Monday and the product is a good one! Show details · 1
Hi Mark, thanks for sharing your feedback. We regret… Read more (+1 reply)