Each month Dr Boom Communications selects one random reviewer that emails in their docket number the possibility to win a Dr Boom 8000 mah Power Bank. This is open to reviewers that may have had a positive or negative experience. It is possible that the reviewers below may have received this incentive.

Fantastic service! many thanks! A*

5 out of 5, reviewed on Jan 15, 2019

Michelle and sunny were very helpful many thanks for your help and Outstanding Service. Your patience is very much appreciated thanks a lot hope to see you again.

Was this review helpful? Yes

Screen fixed

5 out of 5, reviewed on Jan 15, 2019

Great service by a Bec and Craig, screen and a protector cover as well, tis like brand new. Would recommend them to friends, thank you

Was this review helpful? Yes

Got a terrible service from burwood store! Staff was rude to me!

1 out of 5, reviewed on Jan 14, 2019

The product is good. But the staff service was terrible! Staff was very rude and not explaining properly! This will be my last time visit!

Was this review helpful? Yes

Joel from Bondi Junction was great

5 out of 5, reviewed on Jan 14, 2019

joel was super helpful in helping me chose the perfect case that was both pretty and protective. he also helped me choose the correct screen protector

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Verified Customer

Satisfied with approach

5 out of 5, reviewed on Jan 14, 2019

I visited the store in Westfield Bondi Junction to find new cover and screen protector for iPhone 8. Joel who helped me to find the right one was very kind and helpful. He didn't pushed me to buy things I don't need (like some other do). Very satisfied with his approach

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Outstanding service from Dr Boom Communication in Westfield Parramatta !!

5 out of 5, reviewed on Jan 14, 2019

Mohsen was exceptional when I rocked up with a panicky concern re my broken iphone.... He remained calm, attentive and was able to fix the problem in no time. IT helps immensely to be serviced by a professional who has sensitivity to the customer as well . THANK YOU - Patricia

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Huawei data issue- Vodafail

5 out of 5, reviewed on Jan 14, 2019

Vodaphone, no help. Friendly ZAC was so helpful. Didnt chrg$. Spent 15mins lkg into issue- software. Polite, gave advice. Excellent

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Service at Dr. Boom Communications - Forster NSW

5 out of 5, reviewed on Jan 14, 2019

My brother who is visually impaired visited the Forster store and was assisted by Rebecca. This young lady was extremely helpful and solved his problem. When he went to pay he was told there was no charge as they like to help people as much as possible. He found it so refreshing to meet such a polite young lady who willingly came to his aid and he was most appreciative of the wonderful service. Will be recommending the store to his friends.

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

John and Vanessa at the City Store are the best!

5 out of 5, reviewed on Jan 12, 2019

I went to the City this weekend to find a very good cover for my new iPhone XR. I was very pleased with the excellent service I experienced from Dr Boom staff, Vanessa and John. These guys are amazing, very helpful and knowledgeable about their products. I was really impressed and would highly recommend this store to the people I know. Well done Vanessa and John!

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

AMAZING Service !!!

5 out of 5, reviewed on Jan 12, 2019

Daniel and Giacomo in the Eastgardens store were extremely helpful. They assisted me in fixing a damaged phone and damage report paperwork. Thanks guys !!!

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Verified Customer

Very Good service

5 out of 5, reviewed on Jan 11, 2019

Pankaj and zaky did a very good service and explained so clearly about the product. Thank you for that. Well done

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Fantastic service and value from Joel at Dr Boom - Wynyard

5 out of 5, reviewed on Jan 11, 2019

Joel at Dr Boom - Wynyard provided a great recommendation and efficiently fitted screen protectors to my iPad Pro and iPhone 8 while I continued to shop. I got service with a smile and value for money. I will definitely return.

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Verified Customer

Extremely Helpful

5 out of 5, reviewed on Jan 11, 2019

Both Dan & Craig were very helpful in dealing with a challenging problem with a mobile phone. They really made every effort to get to an end point where I, as a customer, was very thankful and satisfied. I cannot recommend them highly enough.

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Excellent service

5 out of 5, reviewed on Jan 10, 2019

Vanessa and Sunny in CCP store are very friendly and helpful. They helped me install a perfect screen protector. Highly recommended!

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Toba and tarn you are the BOOM

5 out of 5, reviewed on Jan 10, 2019

Couldn’t be happier with my experience at the boom, this is my 5th time there and I’ve always had a good experience but yesterday Toba and Tarn really looked after me and even stayed open a little later to fit my screen protector which was on their own time. Thanks ladies, I’ll be back.

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Wouldn't recommend

2 out of 5, reviewed on Jan 10, 2019

I bought a battery for my samsung galaxy s3 at the end of May 18. Around Nov it started playing up and turning off (the battery was charged) and then finally stopped even turning on all together. So it only lasted for approx 6 months. I took it back to the shop and one of the people there tested it and it still didn't work, they confirmed it was the battery as I had brought another battery along and the phone had no issues working with it.
So the people at the shop said that since it was past 3 months, they couldn't give a refund. They said I could purchase another battery at half price. I must have heard incorrectly and thought she said they could give half the money back, so I agreed, but then saw another employee taking a battery out and putting it in my phone, so I had to clarify what she had said. Kind of weird they just took my battery out and swapped it. They also did this when I first bought it instead of giving it to me in the packaging.
Also the Dr Boom battery cost $50, while actual Samsung battery cost $45. And I was not going to buy another battery that would last approx 6 months for $25 on top of the $50 I already spent.
I believe batteries should last approx 2-3 years? My last one lasted at least 4.
I guess I learnt my lesson.

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Good morning Sal,
Would you have a number that we can contact you on?
Or alternatively, we have a freecall number that you can call which is 1800 DRBOOM (372666).
Thanks,
Nikki

Awesome people, willing to go above and beyond!

5 out of 5, reviewed on Jan 09, 2019

I had a screen protector installed that I could not remove after cracking, apparently, the same glue used for LCD screens, Sam the employee at Dr Boom helped me get it off without any obligation. He was helpful and courteous to someone who wasn't even a customer, I will be coming back to get a new screen protector from these guys!

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Sydney

  • 2 reviews
  • 1 helpful vote
Private message

Genuine service

5 out of 5, reviewed on Jan 08, 2019

Been to dr boom Bondi Junction several times. Always professional advise and not told the most expensive option. In fact have been advised not to change my cracked iPad screen as too expensive and not worth it. Also have fixed minor problems with no charge
Thank you Muhsen ⭐️

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Great advice and service

5 out of 5, reviewed on Jan 07, 2019

Thanks so much Joel at the Bondi Junction store for your help. Received great advice re options for a new case for my phone. Appreciate the help with the protective film too!

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

Excellent

5 out of 5, reviewed on Jan 07, 2019

Very impressed by DAN
I had a terrible problem with my IPhone today and tried to have it fixed at my carriage provider. Told me they couldn't fix it and take it back to 'Apple' at Bondi Jct. So, before leaving Eastgardens, I tried Dr. Boom, where a very clever person named DAN, fixed my iPhone in no time. I will be recommending him to all my friends and will be purchasing anything I need in the future from DR. Boom..

Was this review helpful? Yes

Comments
Dr Boom Communications Official

Thank you for taking the time to provide your feedback, it is greatly appreciated and forms the basis of our efforts to continuously improve. Whether it is negative or positive, it is all welcome a... read more »

1 of 48 pages


Questions & Answers

Excuse me, I bought a Sennheiser headset for $300 and they were on sale for $130. I left the store to board the train and when I first looked at it, I noticed that the ear cups were torn. The receipt states that the product cannot be refunded, so what can I do? I was served by Yasamin at the store, Central City Plaza

James asked on Aug 26, 2018

We bought beats studio 1 here the other day and your people working there in delacombe said they were wirless but we can't get them to connect? Please help! What can you do? Iff you can help send me something at [email removed]

Joshua asked on Sep 15, 2017

Answer this

Hi Joshua,

Can you please call us on 02 9809 0155 or please email drboomhelp@gmail.com with a number we can call you on.

Thanks,
Dr Boom Communications

Hello; I have written 2 reviews within the past days and they aren't showing up in my profile. Is anyone else having this issue? I'm just wondering if anyone is having this issue or has any suggestions.

Katie N. asked on Mar 10, 2017

Answer this

Hi Katie,
I can see that your post has been displayed, hopefully it was just a system glitch with Product Review.
Thank you so much for taking the time to review Dr Boom Communications!
Have a great week!