Expedia

Be careful when booking hotels through Expedia. 1) I booked a hotel in Beijing via Expedia and received a confirmation email. I paid the full price for 1 night. 2) I flew to Beijing, took a taxi, saw that the hotel was full of cement sacks, and the hotel receptionist told me that the hotel is under renovation and I cannot stay there. No… Read more

communication whatsoever from the hotel nor Expedia was conveyed to me to cancel my booking. The receptionist said that "I can easily cancel the reservation". 3) Through Expedia, I asked for a refund and according to Expedia, the hotel management refused. The hotel cost was $91.85 per night but Expedia offered me an inconvenience voucher of $25.

Where was I wrong? Is this fair for me?

I will surely post bad reviews for both this hotel and Expedia but in order for this to not happen next time, could anyone point out what I did wrong?

Here is the email from Expedia:

Thank you for contacting Expedia. We apologize for the inconvenience that you have experienced.

We wanted to follow up after our last conversation, where you asked us to reach out to your property to see if a refund was possible.

We've contacted Hanting Hotel(south of Railway Station You'anmen B to see if they could make an exception and grant a refund.

Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply and a refund can't be granted.

We apologize for your disappointing experience, and we'd like to offer OneKeyCash to the value of USD 25.00 in recognition of your inconvenience.

We're really sorry about this; we always try to contact suppliers and advocate for our travelers in these situations. Properties often have strict policies around refunds, and there's nothing more we can do in this case.

Again, we're sorry that a refund wasn't possible. If you have any other questions, please feel free to reach out to us.

Regards,

UPDATE After 2 weeks of back and forth emails, Expedia FINALLY REFUNDED all the money for one night stay at Hanting Hotel You'anmen Beijing. So problem solved. However, please do not stay at this hotel.

GLOBALSTAY is a scam ripoff and Expedia will not step in even with the false advertising!!! – Rated 0 out of 5 stars if I could Updated just now Worst Management and Customer Service for an apartment that I've had in 20 years of travel 2 weeks later they've now sent me disgusting pictures trying to say I damaged things!!! EDIT: They just sent me an email threatening me! Claimed I was lying and being impolite. I have my emails and nothing… Read more

is rude or impolite, it's all factual and truth but they literally just "advised me to be polite". Not sure what they're talking about. I'm happy to show emails..nothing rude just facts.

First things first their customer service is beyond bad! Customer Service may have gotten them a much better rating as I understand things go wrong sometimes, but if you have a company that makes as many mistakes as this one, you really want GOOD customer service. These people at this place only make matters WORSE. It is so obvious that they just do not care. Poor people probably paid minimum wage to deal with upset customers. This company is obviously one of those that one they get your money they know you are stuck because you are travelling and that is it to them. They definitely ARE NOT looking for repeat business! My first issue arose the second I arrived. Instead of forking over the $30 to get a place to leave the key inside the building for people, they put a lock box on the bicycle racks outside of the bank. After 40 minutes of trying to figure it out finally found it all the while listening to homeless street people scream obscenities at me The box is so old it took 9 tries before it would pop open and give me the key! The stuff they sent me pre arrival said parking was $20 a day. Yesterday cost me $40, tonight the signs say $25, goodness knows what it'll be on the weekend. Then we get to the apartment itself. First thing, yes there is a tv but unless you bring hookups for your computer or chromecast you won't be watching any tv as it is not a smart tv and is hooked up to absolutely NOTHING! Wifi has no notes about it anywhere, so I simply looked at the back to get the password. Well they've changed it but don't mention it to you ANYWHERE! This involved yet another EMAIL because the phone numbers listed just go to voicemail and never pick up or call you back. I literally had enough toilet paper to go pee one time. I'm here for 4 days. The tub had not been cleaned, there were gobs of soap on the handles. It literally looked like someone had jerked onto it!!! I have 2 more nights here and frankly am very worried about being walked in on or having people show up and ask me to leave as they have not done things legally for this apartment and there are signs EVERYWHERE saying short stay rentals are not allowed and are in fact ILLEGAL, the way they've chosen to do them. I have no idea how this place continues to operate with it's horrific management! When you pay what I paid and you are putting in 13 hour days for classes you really don't want to have to deal with this kind of garbage from a company that is supposed to deal in HOSPITALITY! 'm not sure they even know the meaning of that work ad they definitely do not know the meaning of customer service.

I use Airbnb normally, this time I went through Expedia. I will never use Expedia again after this experience. At least Airbnb helps you out if something goes wrong. Unfortunately, the way I did it this time, going through Expedia left me with no one to go to but these people, who do not care once they have your money and will simply leave you in a crappy position because they can not bother to do things right 3RD EDIT So parking last night was not $25 as I thought it would be it was $39. So literally parking has been double what they quoted me before arrival every night.

4th EDIT 2 months later, there still lying and have not returned my cleaning fee. I have over 50 reviews from different sites and EVERY SINGLE ONE I have PERFECT ratings!!!! I wash my bedding and towels. I clean everything. These lying con people wait til you've been gone a week and then send you pictures of broken and disgusting mess, and top it off by saying I did it!!!! I videotaped thos [Content Removed] apartment as I was leaving because I knew they'd lie! I'm still fighting for my security deposit and Expedia is of absolutely no help!!! As a matter of fact Expedia is the only one that doesn't step in on cons and lies. I will stick to Airbnb and Travelocity where they actually cate about the customer and dump con men!!! So they stole my deposit. The cost for parking was double what they said it was. The people that OWN the place been to step in or if the [Content Removed] management are actually the owners they need to he black listed from this tye of business

What an absolute joke of a company. The conflict in the middle east has caused most airlines to give passengers the option of cancelling their flight and refunding their ticket in full. My wife's flight that was scheduled for 24/03/2026 is one of these flights. Even though Qatar Airways has given the green light for a full refund, Expedia has… Read more

stated that they cannot issue the refund until being notified by the airline. If they simply look at the airline's website, they can clearly see that the green light has been given. Classic trash from a poor excuse of a company.

My flights were cancelled due to the conflict unfolding in the Middle East, and despite the circumstances being completely outside my control, both Dear Hotel Madrid and Expedia insisted that their cancellation policy still applied. They required six days’ notice and refused to offer any flexibility or refund. For a situation as serious and… Read more

unpredictable as this, their lack of understanding and compassion was incredibly disappointing. Shame on you, Expedia, this is not how you treat customers who are already dealing with stressful and unexpected travel disruptions

I booked a hotel in London with the “Reserve now, pay at property” option, given we are outlaying so many other costs upfront for the big trip end of year and are a small family. Everything on the booking said no payment today needed. A few hours later I got an email from the hotel with a link to pay a deposit to lock in the stay. This was 50% of… Read more

the total rate due at property - 50%!!!! ($1300 AUD) I contacted them and explained I wasn’t meant to pay anything today via Expedia and they said their deposit was in line with the rules around deposits and transactions with Expedia. I then went back to Expedia and spoke to 2 different people who simply relayed the fact hotels take a pre-authorisation on card but I wouldn’t be charged anything. I had to push for them to listen to what I was saying and then got told that the hotels can ultimately decide whether they take a deposit or not. I’m sorry, what? If they are listing on your site with the no prepayment needed, why are they then allowed to try swipe you 50% deposit?!?! Apparently it’s listed that a deposit was required. I have searched the website and the booking for hotel ten times over and read fine print and CAN NOT find anything at all about needing to still pay deposits. Even the confirmation I got from Expedia stated “collected at property” for the booking total. Absolute crooks. They advertise this feature so much with the fact you don’t have to pay a deposit, yet it’s essentially worthless when hotels still charge you a deposit anyway. If it was $100 I probably would have just shut up and paid, but the fact they wanted 50% is just outrageous. Expedia still could not actually tell me where to FIND the info about deposits they were claiming existed. I haven’t trusted them since 2020 with Covid issues and I finally tried to give them another go. No more. Never again. Absolutely cooked.

Booked a hotel through Agoda. Hotel gives me a completely different room type, which was rubbish. Reception show me the invoice which is from Expedia. So Agoda resell Expedia. No transparency. Anyone with Expedia refund issues should ask their bank to raise a credit card dispute to get your money back. Also google ACCC and make a formal complaint. Show details

I booked a return ticket from Melbourne to Mumbai and Mumbai to Melbourne. My return journey was scheduled for 31 December. Just 10 days before travel, I received an email stating that my return flight was cancelled. Expedia then suggested an alternative itinerary that made no logical or practical sense. However, the connecting Garuda flights… Read more

they suggested were not aligned with my actual travel date. Some legs were suggested two days earlier (29 December), while others were still shown for 31 December — a complete contradiction. How am I expected to take a connecting flight two days before I even arrive?

They are saying I canceled flights on 23rd Jan. This is totally incorrect. As I was receiving cancellation flights updates from Garuda Airlines and Expedia initially, I was trying to call Expedia multiple times, and I was not able to connect. Multiple flights suggested having more added hours and incorrect connecting flight time issues. So I went online on 23rd and clicked the button "cancel or change", now this button does not allow me to do anything else as the website said "I will have to wait as someone from the Expedia team will contact me for cancel or change of flights". This means I am waiting for the call from Expedia Team and this does not mean I cancelled the flights as I am expecting a call from expedia for change of flights.

Also how can you cancel flights without consultation or confirmation? Endless Calls, Zero Solutions

For the last 10 days, I have:

Spoken to 15+ Expedia customer service agents Escalated to 5–8 supervisors Spent 10 + hours on calls (I have full call history) Been repeatedly told: Our backend team is working on it and it will take 24 hours to resolve

Despite all this, no confirmed solution was ever provided.

When I contacted Garuda Indonesia directly, they clearly stated:

Flights were available on the same day, They could rebook immediately BUT they could not proceed because Expedia had already initiated a refund request

This refund request was done without my consent.

I relayed this exact information back to Expedia. After 2+ hours on another call, the supervisor again told me they would “check with Garuda.” Later, another Expedia agent claimed no flights were available anymore, contradicting what Garuda had told me earlier the same day.

This is unacceptable because:

On 29th agent from Expedia said he will be asking for a special waiver from the airlines. Once that part is done, Expedia will quickly book another flight for us. Now we are stuck in Ahmedabad and can't go to Mumbai which is 10 hours in Uber to catch a flight from Mumbai due to this flight cancellation issue. So agent from Expedia said he will book flights from Ahmedabad to Delhi and Delhi to Melbourne once the waiver is approved. This all will happen in under 24 hours.

Today is 30 December. My flight is in 1 day.

I still do not have confirmed return tickets.

No one at Expedia can give a clear answer.

Garuda says they can help only if Expedia cancels the refund request.

Expedia keeps passing responsibility back to the airline.

Check the call history attached.

Atleast made more then 10 hours of call.

I am very disappointed with Expedia, I have been a customer for a long time and always thought I was getting the best deals, being a gold member I thought I was even getting better deals, unfortunately lately I discovered that was not the case, during Black Friday sales Expedia advertised a 40% sales on hotels and I was about to book a 13 night… Read more

stay in a hotel in London ( 10463 aud down to 5956 aud ) I thought what a great deal until my friend told me that the real price advertised by the hotel was around 5500aud for the same room same period everything exactly the same. So basically Expedia just shows a higher price then discount you to a lower price ( fake 40%) but still higher than the hotel price, in Australia that is considered false advertising, I called Expedia to inquire/ inform them about the discrepancy unfortunately the customer service response was even more disappointing, I decided to write this review so loyal customers like me can take notice of this situation I attached two screenshots one from Expedia and one from the hotel

Expedia emailed us advising there had been a change to our flight. We got the airport for the new flight just to be told it had never been changed. They did not correct their error, apologise or offer any sort of refund. Show details

I had a booking, that Expedia charged me deposit that is normally taken in the hotel. Upon checking, it was never returned. I asked Expedia support, and they said they can't help as it's their partner and I need to call +18 something overseas phone. Show details

Booked UK rail tickets with Rail Ninja, easy to do but beware no cancellation or refund if U have to cancel through sickness. Very slick operation, but no recourse. Show details

Avoid like a plague, avoid at all cost, avoid, if you still value your sanity above a dollar or two you could possibly save. Not worth the hassle. Airline cancelled a flight, called to rebook it - one would have thought that this is what travel agent does day in and day out. Nope, sorry, too difficult. Agents who got no idea about geography,… Read more

agents who suggest connecting flight while the first one has not landed yet (yep, they wanted to book me a flight that departs three hours before i'm actually landed), agents, who pronounce "Saigon" as .. "Saydjon", agents who tells me to call around midnight because apparently that's the only time the overseas airline is working. Enough? Yes, the agents were friendly, yes, it appeared that they do care, but if the company they work for is bad, they can't do much.

And after numerous calls, after beating my head against the brick wall of ignorance I got emai (attached) - call the airline yourself. Of course, airline doesn't accept calls from passengers who booked through expedia, it's the "agency only line".

Now, is it enough to give them zero rating?

Used Expedia for some of our recent arrangements on a trip to Japan. The hotel bookings were all good and prices were the most competitive but the excursion we booked through them was a disaster. We arrived at the meeting point having travelled the day before especially for this event and nobody showed up or answered the phone. Tried to contact… Read more

Expedia and went around in circles customer service was shocking eventually got a refund for the cost of the excursion but we are still seriously out of pocket. Would definitely not book any excursions with them in the Future.

We booked flights to NZ for an upcoming holiday. We weren’t sure of return dates so booked the more expensive flexi tickets where the only charge is the difference of cost between flights. When contacting them to change the flights, they asked us to pay a US$100 change in booking fee. This isn’t in line with the website booking confirmation (we… Read more

booked a free flight change option), and we also contacted the airline to confirm they only charge the flight difference as well. They insisted on a US$100 fee citing “policy changes”. We asked for someone else to talk to and finally got there and he kindly changed the flights without the fake $100 charge. It seems as though the agent wanted to take the $100 for themselves perhaps? Either way, extremely dodgy and would not recommend this site. I’m only booking directly with the airline from now on!