20,499 reviews
Staff in store are brilliant and helpful . Delivery and customer care are absolutely awful hopeless . Late . Unorganised and extremely unprofessional. Will not be purchasing from this company ever again. Show details
I purchased a two seater couch and otter man . I live in a small town about 1.5 hours from Bendigo. The staff were wonderful as l didn’t see it. It was an online purchase, they gave me a great description of the couch. It was ordered for me and it took longer than expected. They contacted me and l was so happy with their communication. They… Read more · 1
arranged the delivery . The man who delivered my furniture was very polite and it has been a pleasure dealing with Bendigo Fantastic Furniture and the man who delivered my purchase. I am happy to give them 5 stars. Thank you
The two sofas I ordered look better than I imagined in my not so big lounge room. They are modern, look well made and sturdy. Assembling was quick and easy. I’m very happy with purchase. Show details · 1
Reviews with attachments
Great customer service and super easy pick up, plenty of parking. Desk was easy to out together and feels very steady. Show details · 1
My wicker outdoor dining chairs were so easy to put together, as a matter of fact at 68 years old I did it by myself Show details · 2
The Black Eden Wardrobes are amazing as you can mix and match the out lay to suit your room. I am on cloud nine Show details · 1
Done it all over the phone. Staff were good to deal with. Product was exactly what i expected. Great for storage as well. Fold out bed part works great and runs smoothly. Delivery was when expected and on time 9.5/10 stars. Show details · 1
I purchased the Harper Rug from the North Lakes store. This is the third time I’ve purchased this rug because it is absolutely stunning. Every time I’ve gone into the store the staff has been welcoming and offered assistance without being overbearing or making you feel like they’re just there waiting for you. When I have been ready to proceed with… Read more · 1
the purchase they’re quick, friendly and efficient. I highly recommend the Harper Rug and also recommend any Brisbane North shoppers go into the North Lakes store!
Super easy Installation, roughly two hours with two people. Nice and sturdy plus kids love it! Bonus it’s got enough space for under bed storage. Show details · 1
I purchased 6 of the solaro white outdoor chairs online for a click and collect at Fantastic Furniture. It was easy to see that they were in stock at my local store and they were ready to pick up in less than an hour. Staff in store and at the dock were super helpful even offered to help load them into our Ute for us. They were packaged well and in perfect condition. 100% recommend these chairs and ordering through fantastic furniture online. Show details · 1
Great customer service in store and always have stock. I love the variety of products & the pricing is good. This coffee table looks absolutely stunning in my apartment, it matches my overall aesthetic & you can add your decor to elevate the look even more! Quality is great and assembling was very easy! Show details · 1
Love the Havana Oak Nesting Tables. Perfect sized tables, whether it be a book or cuppa tea, these tables are super handy and within reach when relaxing on the couch, adding that extra layer of convenience. Show reply
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It’s not often you come across truly AMAZING service, but the team at Fantastic Furniture Joondalup absolutely delivered. From start to finish, the entire experience was seamless, welcoming, and genuinely enjoyable. The staff were knowledgeable, attentive, and made the whole process feel effortless. A big credit to whoever is responsible for the… Read more · 1
training and leadership in this store — it clearly shows. This is the kind of service that not only makes for a great purchase but ensures I will definitely be returning in the future.
I love this store as you always get, and pardon the pun, fantastic service. Bhuvana was exceptional today helping me to move a large desk instore so that I could see if they could fit within my space requirements. The warehouse staff helped me get the desk in my car and this is my second 5 star experience at this store this year. Exceptional service! Show details · 1
Always a huge range of furniture displ ayed very well..assembly of huge items so much easier now, service from store to delivery exceptional. Quality and price. Simply..Fantastic Show details · 1
- +5
Online purchase Kobi bookshelf + glass door: Bennett's Green NSW store. Collected Sat 14/3/26. We have assembled, very happy and really looks lovely. Three things: 1. Thankyou to the delivery dock employee who offered to assist my husband immediately with lifting boxes into the car - hubby happens to have three broken ribs and he didn't even… Read more · 1
have to ask for assistance. 2. A big "thankyou" to Michelle who was so patient, helpful and courteous when I rang needing some after sales assistance. 2. Colour - the actual colour it is not plain white, or bright white as appears on website. It has a pearly, grained pattern throughout. Before assembly pieces looks more grey-ish / off-white, at first. Then looks more white in the sunlight (see the photo of the white square shelf taken outside). Once assembled it looks so elegant! So very happy with this, it is a lovely cabinet overall - beautiful! Great service once again Bennett's Green :)
Satisfied with the quality and service provided. The Niva buffet was reasonably easy to build, looks lovely. Show details · 1
I recently bought a 3 seater Nap futon sofa for a rental property. It was out-of-stock with a 4 - 5 week wait time, but arrived after only 3 weeks (which was great!). I did not want to select a different sofa, despite the wait time because this one is so hard-wearing and cheaply priced (I have the same sofa in other furnished rental apartments I… Read more · 1
own). My handyman collected it for me and assembled the 4 legs onto it and it looks wonderful. I buy most of my rental furniture from Fantastic Furniture as the value is unbeatable and the staff are friendly and helpful.
Latest follow-ups
Very happy with my Anderson 2 seater and 3 seater electric recliners that look more dark grey than black which is perfectly fine. Very easy to put together. Great price as I bought it in sale, with free delivery. Show details · 1
Follow-up · They make a slight noise as they are electric as they recline or go back the opposite way to a non recline position. The fabric is easy to clean with some warm water on a damp cloth The seats are very comfortable and the foot rest is quite wide too
Just bought a black Willow single bed. Ordered on line on Sunday night, was ready to pick up in Bendigo Thursday lunchtime. Picked it up this morning - staff super friendly and helpful. Bed was simple to assemble. 8 screws to hole the side rails in… Read more · 1
place, 2 short bolts for the cross support. Very easy to assemble, and very sturdy when assembled. Great bed, great price, great quality and great service! Recommend!
Follow-up · In response to questions: The packaging was very good. 2 packs one with the long frames and slats, the other with the bedheads and screws and slat tips. Neither package was heavy. There was no odor of any kind from packaging or contents, and the clearance from floor to bottom of bedrails is 255mm. And as previously stated, the assembly… Read more
The couch I ordered online looks absolutely beautiful in my home. It’s super comfortable & affordable! Delivery was super fast and on time! I always order stuff from Fantastic because I know it’s going to be a good experience. If you don’t want… Read more · 1
delivery, you can select the click and collect option too when your shopping online! They always have deals so don’t miss out!
Follow-up · Easy to assemble, very nice looking but unfortunately it’s not comfortable on your bum. You can’t remove the cushions which lets its down. However, the back rest cushions are comfortable but the seat cushions don’t have enough plush and softness which make it uncomfortable… would I buy this couch if I knew this beforehand ? Probably not. Right now… Read more
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Positive reviews
Professional advice, friendly helpful service, my experience with Sarah the Manager went above and beyond to assist me with advice service and care, and Ben a customer service person was equally so helpful, thankyou Fantastic Furniture Thomastown, I’ll be back Show details · 1
Bought two large shelving units. Quite happy with my purchase. Quick order confirmation, ready for pickup within hours. Staff helped carry the packages to the car. Assembly was relatively easy. Overall, a fuss free experience. Show details · 1
What a great shopping experience in Campbelltown store, was approached not long after entering, all questions answered , so helpful, everything looked great . Thankyou Show details · 1
Negative reviews
Customer service on my click n collect order was very disappointing. Bought my item online on a Sunday morning and wasn’t able to collect from the warehouse until Wednesday morning due to the warehouse being closed and no feedback from Fantastic Furniture. Show details
Hi William, thanks for taking the time to… Read more
Fantastic Furniture couldn't deliver, wouldn't even clarify why, and days later still hadn't even begun processing a refund. They didn't do so till I left a bad review mentioning they haven't refunded me. This was with fantastic furniture directly. Not a marketplace/third party listing. Asked them to deliver between 9AM to 5PM. They showed up… Read more
before 9AM so if you're a business don't buy your furniture here.
They then said they failed delivery because there was no parking and no one was at the location. Still unsure which one because if they couldn't park they didn't even check if someone was there. Which someone would have been between 9AM to 5PM.
There was parking. Trucks and vans have parked nearby all day and they're the only courier who's struggled with that.
I asked them what's going to happen and they said they'd email me before the end of the day but then didn't.
Contacted them again.
Ignored my questions, wouldn't offer any sort of compensation, basic acknowledgement they could have done better. Like talking to a brick wall.
Refused to let me speak with a manager or supervisor. Was lazily responding not even botheringtoc type out whole words (e.g. shortening "you" to "u") which is pretty unprofessional in a customer service role.
They said the "compensation" for the inconvenience was not charging me to attempt delivery. Not very generous they didn't charge me for the service I already paid for and they didn't provide.
Asked them to cancel my order, the one they can't deliver, which they didn't.
Order number via the SMS doesn't match my order number in my email. Item didn't say marketplace anywhere but my bank transaction does.
Bank transaction says it was a return but I never got the item. Claimed the store delivered not a third party courier but couldn't simply deliver between reasonable hours.
Overall really shady and frustrating to deal with.
Hi Maranda, thanks for taking the time to… Read more (+5 replies)
I withdrew my first review after Fantastic Holdings sent a message to PayPal saying they had refunded my delivery charges and I would receive it in 5-7 days. I closed the case and then the refund never arrived. Now they are saying they will not pay so I am re-submitting the review and I. AM. DONE. The hours of wasted time waiting for customer… Read more
service to answer and talking to chat was the same wait time. I will never buy online from Fantastic Furniture again.
Hi Lou, thanks for taking the time to share… Read more
Recent reviews
Getting the Sofa Bed was not an issue. Staff were great, and it was delivered in three days - perfect. The issue came later. When boxed up, the sofa bed was not able to fit into the room where I wanted it to go. I asked the delivery people to leave it in the kitchen and I unboxed it. Gee it was extremely heavy, so I had to devise ways to move it… Read more · 1
by myself. Finally got it into the room, attached the four feet, put into position and bugger me - it would not open into a bed. Upon inspection (I can problem solve well), I noticed that one stopper was under a bracket instead of being on top of the bracket like the opposite side. It took a very long time on the phone and the web page chat bot just to get to speak to someone at the store. I told them the issue and that I could fix by doing "X", but that may void the warranty. The store person was great - he told me to do it and if anything went wrong, it was still covered and he noted it down. Three minutes later it was working well. The MAINE Sofa Bed is great, just be aware that it is VERY heavy to move around and may not fit down your passage/through doors when boxed.
Happy with the bed and the price. The mattress is very comfortable and my son is happy with the design. Bonus the bed was still able to fit some under bed storage Show details · 1
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Hi Tui, Thank you for taking the time to… Read more