Fast Cover Travel Insurance

We paid extra for “rental vehicle cover”, only to have our claim denied because we hadn’t purchased separate insurance from the rental company. What’s the point of rental vehicle cover then? Disappointing experience and won’t get my business again. Show details

Had an internal flight delayed by 2.5 hours and missed our main flight home We tried to claim for 2 nights hotel and the extra flight home They made us jump through hoops and still did not cover us Sometimes you think you saved but in the long run go with the more trusted Insurance companys Show details

Haven't had to make a claim yet but easy to use their website, the phone assistants speak real Australian English, and they were very helpful when I had to change policy dates on a previous trip. Show details

Travel insurance for Seniors – Everything about the policy is explained well and it was easy to complete. Show details ·  1

Easy to use and good value. Good coverage on policy and well explained Show details ·  1

Took out a fast cover insurance for a cruise last August and would you believe became ill and received an account from the cruise line for almost $3000 for using their services for less than 5 hours.Fast cover requested extra information and were… Read more ·  1

more than helpful during the process and paid the over priced account.yes they are excellent and would say use them.

After my HORRIFIC experience with ALLCLEAR a number of years ago I was wary of travel insurance - no need to be wary with FASTCOVER. I gingerly telephoned them and began asking them about their travel insurance policy for a holiday I wanted to take. They were AMAZING in answering all my questions and made me feel valued and assured. I ended up… Read more ·  1

telling them of my bad experience with ALLCLEAR. In the end I did purchase my policy with them. Still a little worried I needn’t have bothered. From the moment I purchased that policy the communication did not end there! I received little handy hints and reminders from FASTCOVER for my upcoming trip via emails - even had I created an emergency contact list. How good was that. Even when I returned home an email arrived welcoming me home and letting me know what to do if I did have a claim to make. THANKYOU FASTCOVER you have ensured that a customer has received the ultimate customer service possible without realising it. I hope this review sends more travellers your way for their travel insurance policy which I might add was affordable. Very grateful customer

I cannot say enough of the level of care and efficiency of the entire staff of FastCover. They have assisted me through my entire ordeal of an impinged nerve. To have someone who you can count on when you are down and out in a foreign country totally alone is priceless. My friends, doctors and care givers were blown away to see the level and… Read more ·  2

quality of care I received from Fast Cover. I highly, highly recommend this company and would use them over and over again. Thank you to the entire team. They were a God send.

I unfortunately broke my foot while on holiday, but the care I received here was exceptional. Thanks to their excellent support, I was able to return home safely and in great condition. The staff were absolutely fantastic—incredibly professional, kind, and attentive. I cannot thank them enough! Show details ·  1

Placed claim for damaged phone during holidays. Customer representative asked for every conceivable document- travel itinerary, evidence of flight bookings, photos of damage, original receipt of phone purchase, damage report from certified repairer. They went through every single detail and identified that the phone type was not listed correctly… Read more

on damage report, necessitating getting another. Each stage took at least a week often longer to reply. Whole process took 12 weeks to finally settle claim. Clearly they wanted to refuse claim and used every angle to do so. Have finally gotten positive resolution. Tone of emails was often unpleasant. Don’t use this company.

Absolutely the worst insurance company I have ever dealt with. I have been fighting with Fast Cover for over two months just to get my travel insurance medical claim processed. Every time I sent them exactly what they asked for, they came back asking for more documents. It never ended. It honestly felt like they were dragging the process out… Read more

instead of trying to help.

What really crossed the line was when they wanted me to sign forms giving them access to extremely personal information, including my medical records, hotel stays and other private details through overseas organisations that I had never even heard of. There was no way I was comfortable signing away that much of my privacy.

Instead of treating customers fairly when they need help the most, I felt like I was constantly being put through hoops and pressured to hand over more and more information. My experience has left me with zero trust in this company.

I've had enough. I'm now taking this matter to court and lodging a formal complaint with AFCA because I believe the way my claim has been handled has been completely unacceptable.

If you're thinking about buying insurance from Fast Cover, I strongly suggest reading the claims process very carefully before making your decision. I certainly wish I had.

Never again.

Awful experience with Fast Cover. I travelled to South America and had to urgently return to Australia after my mum required emergency life-threatening surgery. It has now been over three months since my first contact regarding the claim and I still have not received a proper outcome. The communication and handling of the situation has been… Read more

extremely disappointing during what was already a very stressful and emotional time. After losing around $8,000 due to the interrupted trip, they have only offered $1,700 back. I would not recommend based on my experience.

I was struck by a sudden and severe wound infection while travelling in rural Flores (Indonesia). I notified Fast Cover that I was unwell and might need assistance to reorganise my travel arrangements, due to communication difficulties. They replied immediately to establish my condition and situation. The infection rendered me disabled within a… Read more ·  1

few days, which was totally unexpected. Fast Cover had their medical people discussing my treatment with hospital staff, in Indonesian on WhatsApp. They offered me options to continue treatment in the local hospital, or relocate to a bigger regional hospital. Cost of treatment and support was never a consideration. The decision about whether I was fit to return to Australia was discussed between the Fast Cover surgeon and and Indonesian regional hospital surgeon.

I was hospitalised for over a week after returning to Australia. Thanks to Fast Cover for monitoring my treatment in Indonesia and getting me safe for the trip home.

Fantastic experience and exceptional service from Jazmin. What a breath of fresh air! In a sea of confusion and wasted time, Jazmin made the entire process feel simple and stress-free. She was professional, knowledgeable, patient, and genuinely cared about helping me. Their website was also the easiest to navigate compared to others in the market,… Read more ·  1

making the whole experience seamless from start to finish. I couldn't have asked for better service and would highly recommend Jazmin and the team.

seems like a good policy with many options and a comprehensive motorcycle cover, which is important if you want to ride a bike or scooter overseas (especially in Indonesia (Bali/Lombok). Show details ·  1

This was the first time I bought Travel Insurance from Fast Cover Travel Insurance. Being a healthy traveller, and because my trip was only for one week, I chose only a Basic Cover. It was good value. Show details ·  1

I was unable to pay via PayPal. After clicking on it, I was not re-directed to PayPal payment. After numerous attempts, I was forced to enter credit card details & pay with Visa. Show details

Again have signed up with fast cover. Happy with the sign up experience very easy and simple process. So far we have not been required to claim however have use fast cover for all our trips since first sign up and luckily have had no need for any insurance claims which means my family had a wonderful holiday but return to fast cover based on reviews suggesting if we should have a problem this cover is best in market. Show details ·  1

We had a small medical claim with the medical centre at Changi airport. The claim was settled quickly and efficiently. Even though it was small it inspires confidence in the product. Show details ·  1

I have booked travel insurance for my daughter’s first trip overseas with her friend. Abegail has assisted me all the way through from finding the right insurance, answering all my questions and ensuring I have peace of mind while my daughter has an amazing time. Abegail has responded quickly to all my questions and offered some light heartedness… Read more ·  1

along the way knowing I’m anxious about my daughter going. I hope my daughter doesn’t have to use the insurance but if she does I feel reassured that she will be provided with excellent help if everyone is like Abegail! Thank you

This is my second policy with Fast Cover. As yet we have not travelled so do not know how Fast Cover actioned any claims. I was assisted with the completion of my second policy by a staff member from Fast Cover the process went well as the staff member completed everything online verifing the details in a quick and acurate maner. I was 100% happy with the outcome. Show details ·  1

Hans was absolutely wonderful to deal with. He went out of his way to help me with my travel insurance. I was going to get another quote but didn't bother as the service was excellent. Can highly recommend Hans for all your travel needs Show details ·  1

I chose Fast Cover for my upcoming cruise. The cruise is up the Australian east coast. Fast Cover gave me the option of having international cover which I need to have for medical and cancellation. The online application process was very easy to follow and when I did have a question the lady at Fast Cover was very helpful with answering my… Read more ·  1

questions, she also assisted me with completing the payment while i was on the phone. I have done a lot of research and quotes for travel insurance Fast Cover stood out for its ease of application, customer service and competitive pricing. I haven't had to make a claim so I am not able to comment or review that process. Fingers crossed I don't need to but I feel better and will enjoy my trip more knowing I am covered.

Your consultant was knowledgeable and professional. The explanations were succinct and easy to understand. I feel the policy was good value and your company was recommended to me by the friend I am travelling with as I have not used your company before. Show details ·  1