Fast Cover Travel Insurance

Horrible Claims Experience – Would ABSOLUTELY NOT Recommend Fast Cover Travel Insurance The Positive – Fast at selling you a policy, hence the high online review score…just wait, the really good bit is when you try and lodge a claim! The Negative – Try and claim and experience Fast Cover dragging their heels to process, more requests for yet… Read more

further information, poor and lacking communication, the restrictive insurance clauses, the massive depreciation applied to items claimed…the whole claims process leaving you out of pocket and thoroughly frustrated.

After the family getting caught up in a serious restaurant fire while travelling in Bali, I lodged a claim for approximately $2,825, providing detailed incident reports, receipts and replacement quotations.

- Claim lodged 17 September 2026 - Claim result provided 21 October 2026 (28 DAYS LATER – Processing and communication during the claim process was poor..) - Claim dispute lodged with Fast Cover – Result provided on 12 November 2026 (50 DAYS AFTER MY INITIAL CLAIM WAS LODGED…was also a total waste of time lodging a dispute with Fast Cover!)

FAST COVER PAYOUT : Of a claim totalling approximately $2,825, Fast Cover provided a net settlement of ONLY $101.73.

Fast Claim applied a depreciation of 58% on my spectacle lens and 80% on my sunglasses, bearing in mind you use these in everyday activities : to drive and work and read, yet Fast Cover seem to regard these as “consumables” and therefor “diminish in value every single day”….Based on the Fast Cover payout, neither of these items could be replaced!

Travel insurance is supposed to provide peace of mind when things go wrong. My experience with Fast Cover provided anything BUT THAT!

I cannot speak highly enough of Fast Cover Travel Insurance and particularly their Emergency Assistance team. During our recent family holiday in Bali, I experienced a serious medical emergency resulting in hospitalisation and an ICU stay. It was an incredibly frightening experience for my partner and 6 year old son. Throughout the entire… Read more ·  1

ordeal, Fast Cover were absolutely phenomenal. Their compassion, professionalism and communication were outstanding. They consistently checked in with both my partner and myself, kept us informed and genuinely made us feel supported during an extremely difficult time.

Being seriously unwell in a foreign country is incredibly overwhelming, and having a team that genuinely cares makes all the difference. We never felt forgotten or left wondering what was happening.

A huge thank you to everyone involved, particularly the Emergency Assistance team and special mentions to RN Megan and case manager Ewan, your kindness, reassurance and ongoing support meant more than you know.

I sincerely hope we never need to use our travel insurance in these circumstances again, but I am incredibly grateful we chose Fast Cover and will continue to use them for future travel.

This is a review I feel extremely divided about. On one hand, the service provided by Fast Cover’s on-ground emergency assistance team was exceptional — an easy 6/5 stars. I broke my foot overseas, and they arranged my extraction quickly. No matter what time of day or night, there was always someone available to speak to and help when I needed… Read more

it. I couldn’t fault that part of the experience.

Unfortunately, my experience with the claims team has been the complete opposite — 0/5 stars. My accident occurred in early August, and it’s now late October, yet I’m still waiting for my claim to be finalised and the funds to be released. Communication has been drawn out, confusing and, more recently, completely non-existent.

It’s incredibly frustrating to have received such outstanding support during the emergency, only to be left chasing answers and waiting months for the claims process to be resolved.

Fast Cover’s emergency assistance team deserves enormous credit, but the claims process has seriously let down an otherwise positive experience.

**Exceptional care when I needed it most** I cannot speak highly enough of Fast Cover and the way they looked after me when I was injured overseas\. Being hurt in a foreign country, surrounded by a different language and culture, was incredibly… Read more ·  1

unsettling\. From my very first contact with Fast Cover, they reassured me that **they had me**\. I immediately felt safe and supported\.

What impressed me most was how personal the care was\. **Two of their nurses stayed in regular contact with me, checking on how I was feeling, how I was coping, and whether there was anything more I needed\. Their ongoing support gave me great reassurance during a very difficult and uncertain time\.** It felt like they genuinely cared about my wellbeing, not just my claim\.

Their administrative staff also patiently guided me through everything I needed to provide and made the paperwork far less overwhelming\.

When it was time to get me home, Fast Cover organised my flights and wheelchair assistance at every airport\. They made what could have been an incredibly stressful process feel simple\.

And after I arrived home, my Case Manager, **Ewan, personally called to make sure I had arrived safely\.** That really summed up the level of care I received\.

Throughout the entire experience, I never felt like a number or just another insurance claim\. I felt like **a person who genuinely mattered**\.

To everyone at Fast Cover — thank you\. You looked after me when I was vulnerable, thousands of kilometres from home, and I will always be grateful\.

**Fast Cover didn’t just get me home\. They made me feel safe getting there\.**

A minor stroke experienced mid flight – We have used Fastcover insurance three times and twice we've needed to make a claim. Our recent experience was handled so well. After my husband had a stroke the team at Fastcover helped me through all I needed to do, both verbally and emails.. Upon… Read more ·  2

our return the Claims dept were very thorough and we received our refund within four months of the stroke happening. And a owrsinal followup inquiring as to the recovery. Will definitely use this company again

After my HORRIFIC experience with ALLCLEAR a number of years ago I was wary of travel insurance - no need to be wary with FASTCOVER. I gingerly telephoned them and began asking them about their travel insurance policy for a holiday I wanted to take.… Read more ·  1

They were AMAZING in answering all my questions and made me feel valued and assured. I ended up telling them of my bad experience with ALLCLEAR. In the end I did purchase my policy with them. Still a little worried I needn’t have bothered. From the moment I purchased that policy the communication did not end there! I received little handy hints and reminders from FASTCOVER for my upcoming trip via emails - even had I created an emergency contact list. How good was that. Even when I returned home an email arrived welcoming me home and letting me know what to do if I did have a claim to make. THANKYOU FASTCOVER you have ensured that a customer has received the ultimate customer service possible without realising it. I hope this review sends more travellers your way for their travel insurance policy which I might add was affordable. Very grateful customer

After commencing my quote online I rang to clarify a few details and spoke to an amazing lady who was very helpful. The price was considerably less than other companies I got quotes for. I am a repeat customer and very happy with Fast Cover. Show details ·  1

I have been liaising with Abegail who has been great, very responsive and helpful. The cover is suitable and the pricing is very reasonable comparative to the other quotes I obtained. Show details ·  1

Fast quote, comprehensive details on what was included, quick availability to product disclosure. Other positives were ease of adding extra's, choice of excess limits and generous payout amounts. Show details ·  1

We paid extra for “rental vehicle cover”, only to have our claim denied because we hadn’t purchased separate insurance from the rental company. What’s the point of rental vehicle cover then? Disappointing experience and won’t get my business again. Show details

Had an internal flight delayed by 2.5 hours and missed our main flight home We tried to claim for 2 nights hotel and the extra flight home They made us jump through hoops and still did not cover us Sometimes you think you saved but in the long run go with the more trusted Insurance companys Show details

Placed claim for damaged phone during holidays. Customer representative asked for every conceivable document- travel itinerary, evidence of flight bookings, photos of damage, original receipt of phone purchase, damage report from certified repairer. They went through every single detail and identified that the phone type was not listed correctly… Read more

on damage report, necessitating getting another. Each stage took at least a week often longer to reply. Whole process took 12 weeks to finally settle claim. Clearly they wanted to refuse claim and used every angle to do so. Have finally gotten positive resolution. Tone of emails was often unpleasant. Don’t use this company.

Extremely easy to set up and get quote Like the fact that its based in Aus and not an overseas call centre Policy inclusions great Price is more than competitive Took out yearly world wide cover with Cruising Also got seniors discount Looked at other insurers but price and offerings didn't compare. Yet to make a claim so proof will be in the pudding Show details ·  1

Haven't had to make a claim yet but easy to use their website, the phone assistants speak real Australian English, and they were very helpful when I had to change policy dates on a previous trip. Show details ·  1

I cannot say enough of the level of care and efficiency of the entire staff of FastCover. They have assisted me through my entire ordeal of an impinged nerve. To have someone who you can count on when you are down and out in a foreign country totally alone is priceless. My friends, doctors and care givers were blown away to see the level and… Read more ·  2

quality of care I received from Fast Cover. I highly, highly recommend this company and would use them over and over again. Thank you to the entire team. They were a God send.

I unfortunately broke my foot while on holiday, but the care I received here was exceptional. Thanks to their excellent support, I was able to return home safely and in great condition. The staff were absolutely fantastic—incredibly professional, kind, and attentive. I cannot thank them enough! Show details ·  1

I was struck by a sudden and severe wound infection while travelling in rural Flores (Indonesia). I notified Fast Cover that I was unwell and might need assistance to reorganise my travel arrangements, due to communication difficulties. They replied immediately to establish my condition and situation. The infection rendered me disabled within a… Read more ·  1

few days, which was totally unexpected. Fast Cover had their medical people discussing my treatment with hospital staff, in Indonesian on WhatsApp. They offered me options to continue treatment in the local hospital, or relocate to a bigger regional hospital. Cost of treatment and support was never a consideration. The decision about whether I was fit to return to Australia was discussed between the Fast Cover surgeon and and Indonesian regional hospital surgeon.

I was hospitalised for over a week after returning to Australia. Thanks to Fast Cover for monitoring my treatment in Indonesia and getting me safe for the trip home.

Fantastic experience and exceptional service from Jazmin. What a breath of fresh air! In a sea of confusion and wasted time, Jazmin made the entire process feel simple and stress-free. She was professional, knowledgeable, patient, and genuinely cared about helping me. Their website was also the easiest to navigate compared to others in the market,… Read more ·  1

making the whole experience seamless from start to finish. I couldn't have asked for better service and would highly recommend Jazmin and the team.

seems like a good policy with many options and a comprehensive motorcycle cover, which is important if you want to ride a bike or scooter overseas (especially in Indonesia (Bali/Lombok). Show details ·  1

Absolutely the worst insurance company I have ever dealt with. I have been fighting with Fast Cover for over two months just to get my travel insurance medical claim processed. Every time I sent them exactly what they asked for, they came back asking for more documents. It never ended. It honestly felt like they were dragging the process out… Read more

instead of trying to help.

What really crossed the line was when they wanted me to sign forms giving them access to extremely personal information, including my medical records, hotel stays and other private details through overseas organisations that I had never even heard of. There was no way I was comfortable signing away that much of my privacy.

Instead of treating customers fairly when they need help the most, I felt like I was constantly being put through hoops and pressured to hand over more and more information. My experience has left me with zero trust in this company.

I've had enough. I'm now taking this matter to court and lodging a formal complaint with AFCA because I believe the way my claim has been handled has been completely unacceptable.

If you're thinking about buying insurance from Fast Cover, I strongly suggest reading the claims process very carefully before making your decision. I certainly wish I had.

Never again.

This was the first time I bought Travel Insurance from Fast Cover Travel Insurance. Being a healthy traveller, and because my trip was only for one week, I chose only a Basic Cover. It was good value. Show details ·  1

I was unable to pay via PayPal. After clicking on it, I was not re-directed to PayPal payment. After numerous attempts, I was forced to enter credit card details & pay with Visa. Show details

Again have signed up with fast cover. Happy with the sign up experience very easy and simple process. So far we have not been required to claim however have use fast cover for all our trips since first sign up and luckily have had no need for any insurance claims which means my family had a wonderful holiday but return to fast cover based on reviews suggesting if we should have a problem this cover is best in market. Show details ·  1