Future Broadband

Excellent! – I've got multiple NBN connections - one for home and one for my business. I've been jumping between providers for years with the Aussie Broadband being the dominate choice. Overall, the speed was always consistent but there were regular outages. Never really cared too much for the home connection but when you're trying to deal with clients and… Read more

"need" an internet connection, having it randomly drop-out during the middle of the day wasn't ideal. This was a frequent occurrence. At first I thought it was my hardware, so I went out and replaced it all including modem and router. It made no difference.

A little bit of back and forth between Aussie Broadband and SuperLoop over the years but still it never seemed quite right. While switching to SuperLoop solved the drop-out issues, speed and latency issues occurred, especially during peak periods.

After switching to and from ABB and SL multiple times, it was time to try something else.

This is where Future Broadband comes in.

I'd heard of the name before but never really thought much of them. I even vaguely remembering visiting their website (maybe 12 months ago) but due to the very basic, plain and boring nature of it, I was put off. This time however, due to many raving reviews (especially on Whirlpool.net.au) and furthermore, on websites like Product Review, I decided to investigate further.

After reading one final review on AusDroid (from memory) and acquiring a referral code, I decided to give them a go. I figured worst case scenario it doesn't work out, it costs me $90~ for the month, and I simply transfer back to ABB or SL. Best case... I find the reliable, stable, fast and consistent provider that I've been trying to find for years! I didn't really have much to lose but everything to gain.

Initially, I transferred my business account first as that's the one I primarily use and was suffering from the constant drop outs. The transfer happened seamlessly and I absolutely loved being able to type in the static IP addresses and almost immediately the connection was live! No DHCP.. which meant no waiting for the connection to go live. Even better when you reboot the modem/router - because you're not sitting there wondering "Is this thing going to connect? Is there something wrong? Do I wait longer or just reboot again?"

A week (almost two) later and not a single drop-out. Better still, speeds and latency are highly consistent regardless of time of day or night - peak or off-peak. It just works! Consistent download speeds of 90+Mbps and a consistent upload of 37+Mbps (100/40mb FTTN connection).

So I decided to switch the home connection as well. Lodged the request on Monday night. Sent through a message the morning of Tuesday to request if it could be connected same day and without an issue, they scheduled it for "Tuesday Afternoon from 1PM". About 1:15pm on Tuesday, the connection went live.

Once again, typed in those static IPs and the connection was there immediately. Initial speed tests via WIFI on my phone indicate a consistent download speed of 48+Mbps and a consistent upload of 18+Mbps (50/20mb FTTN connection).

I know it's still early days but I can't fault Future Broadband at all so far. Quick and easy to sign up. Consistently fast and stable. Great customer support. I'm hoping this is my ISP for many years to come.

Bonded Enterprise and Enterprise-Lite NBN is second to NONE! – We have two products from Future Broadband one Enterprise FTTB NBN 100/40 line and their Intel Nuc Bonded Unit (and associated bonded service). For reference the plans I refer to below are not intended for the home user and are far more targeted to business. Future does do home performance-grade internet as well (using the same network), but, the… Read more

plans we are on are definitely above and beyond your normal home internet. I can say though, running a business with heavy broadband needs, the Future Broadband service I have definitely hits the mark.

With that out of the way... The bespoke set up and configuration of the bonding unit was completed after FBB staff thoroughly consulted around our needs and existing internal environment. The team has been fantastic tweaking things as required, and having the Nuc fully managed makes it one less piece on my mind that I need to think (or worry) about.

The second NBN line we have bonded with the FBB NBN line is with a competitor to ensure cross-provider redundancy (so if one goes down, the other will hopefully remain functional), together the two 100/40 NBN fibre to the basement (FTTB) lines bond together to give 175mbits downstream and 75mbits upstream which has been solid all day every day!

We have not had any line drops, have not noticed any degradation of speed during peak periods (or indeed, at any time of the day). We have also noticed a significant improvement in international peering speeds far in excess of the underlying Small Business plan we have for the original line from the secondary provider.

In current times, it is great to know that we are supporting an Australian company with local Aussie support staff based out of Perth and everyone we have interacted with to date has a high level of technical knowledge.

High speed, reliable service (from FutureBB) – We switched more than a month ago from Telstra cable (115 DL/5 UL) to NBN-HFC with Future Broadband as provider. We selected the 100 DL/40 UL offering and 1.25TB monthly data usage. The decision seems to be a good one based on the consistent DL/UL speeds we achieve and the service from FutureBB. A week after the switch, we experienced daily brief… Read more

nuisance outages for more than a week. This was a NBN issue, but FutureBB responded the day we notified them. They soon confirmed their system also identified the outage, and had NBN out a few days later. Long story, but outages completely stopped 36 hours BEFORE NBN techs arrived and couldn't identify any problem. The point here is that FutureBB excelled in their role on this matter.

But what really counts in the long run is how fast and consistently the service provider's backhaul performs. FutureBB apparently uses AAPT business grade. Speedtest results are consistently between 92-95 Mpbs and uploads are 35-38 Mpbs throughout the day and evenings. These speeds are to/from Perth servers of Telstra and Node1 with ethernet cable from computer to router. Download speeds to/from other Perth servers (Vocus, Vodafone, AARNet, etc) are about 5 points slower but upload speeds are about the same as Telstra/Node1.

Testing through an old Airport wifi router hooked up to a powerline on the upper floor of our brick house consistently yields speeds above 90 mbps down and mid-30s up.

Overseas speeds are more varied, of course. But here are download speeds from Speedtest's servers in Los Angeles (70mbps), Amsterdam (64mbps), and Toronto (74mbps), tested late night midweek in Perth when these cities are midday or early evening. Upload speeds to these overseas sites are horrible at between 2-5 mbps.

FutureBB has VOIP phone packages, but we decided to go naked. We use mobile phones within OZ and Skype internet or Skype phone calls overseas (cheap -- and no cost for toll free numbers -- and much better than phone to ear for an hour!). We can also use FutureBB's pay as you go VOIP calls if necessary.

Overall, at least at our house with NBN-HFC, Future Broadband easily tops the "typical evening speeds" advertised by other internet service providers. Of course, your mileage will vary due to many factors, but I suspect AAPTs business backhaul and FutureBB's good service is above the crowd. Pretty good for a young start-up firm.

Background: We have had broadband since 2001 -- initially Telstra cable, then IINet ADSL, then Exetel ADSL, then Optus ADSL, then back to Telstra cable for most of the past decade. Previously used dial-up (yuch!) in Perth and overseas since approx 1987.

Just wanted to give a shout out to Future Broadband - I had been having PC / Internet issues for many months, eventually sorted out my end and Future Broadband was very patient and accommodating. One of the very best RSP's, Business IP, lower pings to servers in Australia and consistent service during peak periods - you certainly do get what you pay for - thanks again Future Broadband. Show details

I’ve tried so many ISP’s being on FTTP, and all I can say after using every big and small provider, Future Broadband was the ONLY service I would deem rock-solid and reliable. No peak hour slow down, business grade network so my Citrix connections are flawless, great pings, low latency. I love it. Never going anywhere else again. Worth the extra money in my opinion 100%. Show details

We were having trouble with intermittent outage and packet loss with our previous provider (a well known big company now foreign owned). Their help line was Bangalore based and hopeless. They were saying that there was nothing wrong and they were obstructive in getting the NBN to fix the problem. In exasperation we changed to Future Broadband.… Read more

What a breath of fresh air! Straight at the problem with no arguments and very pleasant. Five NBN technicians later, Future Broadband were not going to give up on us. I was about to give up on us!!!! Finally, a rusty corroded connection (up a electricity pole) repaired and perfect internet! Thank you Future Broadband for your tenacity to solve the problem.

High Quality Product without the Pricetag – Although more expensive than the commodity players such as my old provider Aussie Broadband, this service does not use DHCP which has been the cause of most of my outages with them. Static Routed IPv4 and IPv6 mean that this service has not failed once. Highly performant and highly recommended Show details

Very solid reliable business grade HFC home broadband service, at an excellent price. 6MLO in Perth – Been with FBB a couple of years, after the ABB price rises. Jason and his team really know their stuff, and provide a boringly reliable service, based on TPG / AAPT business class network, with a static IP address. Check out the WP forums, there's not much content, since 'it just works'. A hidden gem - keep up the great work Jason and Team! Show details

Reliable, good price, and rapid recovery after outages – I've been with FB for just over a year. Only had 1 issue which Michael fixed in 10 minutes by requesting a visit from NBN Co. If there is an NBN outage, which is rare, it is almost immediate that the internet begins working again. Could not be happier with the price and reliability. I also appreciate Jason being active on Whirlpool. Show details

Future Broadband, excellent top tier ISP – I was on a 12 month discounted promotion with Future Broadband and never did I have any problems using the service. - Never had major internet dropouts, if I did, a quick power cycle does the job. - FBB representatives are always helpful and very knowledgeable. - Service is fast and reliable, worth every penny. Show details

Great quality and super reliable – Tried a few providers over the years. All had their pros and cons. Future is arguably the most stable and reliable service I have had on all of them. Even scheduled maintenance windows are super rare (maybe 1-2 a year), and their staff are super knowledgeable. No script reading, they actually do listen and know how to resolve issues without… Read more

mucking around. Stability meant a couple years of lockdowns (with more people home all day) were not an issue at all. So glad we were with Future during all of that

Solid reliable broadband connection well priced for low data usage – Reliable connection. I am a low data user (250GB/month average) and prefer fast download AND upload speeds for a reasonable price. Future Broadband does provide this service. Any downtime (which does not happen often) is usually caused by BNB Co Show details

Very reliable and fantastic customer service – I've been with FBB for well over a year now and I cannot speak highly enough of them. The service has been rock solid for most of the time, and when I have had issues, issues have been resolved in minutes in most cases. Their level 1 support staff are very knowledgeable and I've only had to escalate to level 2 support once - although the problem… Read more

ended up being with NBN and not FBB in that case.

I value customer service and reliability equally, and FBB are my #1 choice NBN provider.

Rock solid internet as advertised – FBB provides great solid internet, for a great price. Almost any configuration for any need. A small amount of technical knowledge may be required to set it up, but the team at FBB are great at helping anyone through and getting it going. Show details

Rock solid performance – I am with Future Broadband for almost 6 months now. Pretty boring internet connection. Speed always stays the same, link does not go down, no support call. Hey, that's how our internet connection should be, like getting water from the tap, it always works. These guys do not advertise much, but definitely deserve a pat on their back for… Read more

providing such a reliable service.

They also have a referral program which you can use to avoid setup cost, which I received from someone in this forum and used it and have one with me to spare.

Finally got services! – It's taken a whole month to hook up the service but I understand it's delays from supplier's technician in addition to the delays from giving me the modem. I appreciate I am dealing with humans locally instead of overseas call centres after all. Show details

Simply excellent – I wanted a Perth based ISP. Future Broadband ticked all my boxes with good prices and all local staff. Setup was quick and simple and very helpful. My evening speeds are always quite close to what I'm paying for. Recommended.  Show details

Fantastic – Recently churned from AussieBB due to price hike on a NBN 100 plan. It is a couple of $ cheaper than what I was paying before the hike. The portal and setup isn't as polished as AussieBB, but I'm a techy so don't mind. Had an NBN fault Christmas eve at 8pm and Future BB support passed on the fault to NBN Co almost immediately, with my service restored later that night. Top service!!! Would recommend to anyone. Show details

What a crowd! – Had organised a switch to Future Broadband (FB) for next month, but current ISP managed to completely stuff everything up (including the FB NBN order) but cancelling the account a month early. FB were able to initiate a new request and get me connected by the end of the day. The team is completely responsive and will actually assist customers, via… Read more

phone or chat. The plan is cheap. The tech specs are great. The data caps are basically "unlimited". Wish I'd found them earlier. There is a single con: WA daytime support only, no 24/7.

Good value NBN provider – Moved over from Aussie to Future to save some $$. Speeds seem good so far, and I don't have to pay extra for the faster upload. I think their plans work out to be really good value for the speeds you get. Does cost $55 to join but grab a referral code from a current member saves $35 and gets you 1000GB free. Then make more savings in the long run with cheaper plans and pre-pay discounts. Show details

Great value , saving heaps compared to old provider – Recently moved over to Future after my old RSP (Aussie) advised my plan would be going up $25 / month if I wished to stay on same speed and data level. Shopped about and found Future ticked all the boxes. have been wint them a week after a seamless transition and performance is great. No drop outs and full speed 24/7. Highly recommend Show details

Unbeatable – People are crazy to go with competitors like Telstra or Optus for the same price. Hell, even direct competitors like Aussie or Superloop to not compare to the amazing service FBB has. FBB is the only service that uses business-grade performance internet so for the 100/40 plan I get at FBB, I have been able to get speeds that EXCEEDED the maximum… Read more

100/40 (103, 39) in some cases, and consistently well above 95/35. Nothing comes close to the excellence of service and reliability of FBB. Best of all, you are supporting Aussies. DO NOT LOOK BACK!

Worth a few dollars more – I'm in my second year with this company and have had nothing but satisfaction. Reliable connection, fast speeds at all times of the day or night. Never had an issue. Show details

Forgettable and faultless experience – I joined with Future Broadband about 6 months ago. Speeds have been relatively stable even during peak periods. Not a signle issue so far. Uneventful experience as it should be. Show details

awesome service - no outages (mind you im on fttp) – cant fault these guys; i guess it comes down to the old addage of you get what you pay for, and in this case its a pretty superior service. would wholeheartedly recommend future to anyone wanting a reliable isp. thanks! Show details

Been with them just over 12 months. My experience – I started using this ISP early last year. At the time I signed up I had a tech hitch but their excellent support had me up and running after a phone call. Since then, my Fibre to the Node connection has been always full speed at any time of the day or night. The best bit however is the stability. It never goes down. As I understand it they… Read more

use AAPT's business network for home customers and I suspect this is why the connect is rock solid.

It is hard for me to talk about their support as I simply have not needed it. I did contact them via their website chat feature and had a response instantly.

I highly recommend them, not the cheapest, they do have a contract and a sign up fee but you are looking for trouble free top quality internet then its a no brainer.

Perfect service – Fast connection, great support, perfect service. Doesn't get much better for NBN. Previous providers i have tried have had terrible service or gone bust. These guys have been super reliable. Recommended! Show details