Gearbest

My item took months to arrive – Edit: The item arrived, eventually. If your’re willing to wait several months for a $12 item, go ahead and buy from Gearbest. At the start of the pandemic I ordered items that never turned up. I figured that the world was messed up, so I understood shipping problems would be common. So now I tried again, and it's been three months since I… Read more

ordered (a very small item as a test run). According to Gearbest (or whoever it is I actually paid) it shipped on 22 June. According to Aust Post, it's still in Singapore. Customer service said "wait", and that they can only refund if I return the item that has never turned up.

Crapiest shopping experience ever – In 2019 I ordered a product that was cancelled and I was automatically refunded to their absolutely stupid G Wallet. Now in 2022 I wanted the money refunded from G Wallet to my bank account and their answer is pretty much "nope". So I found a Zigbee smart plug that I wanted to use this money on. And I can't. If I want to use G Wallet, which they… Read more

claim can be used "with ALL your account transactions" (https://www.gearbest.com/blog/gb-feature/insider-guide-to-using-the-gb-wallet-to-your-advantage-2858) I have no option to pay with it and in customer ticket, they told me, that I can only order from one specific store (Ursmart Store). I have no idea where do they get their rules, but at this point I honestly hate this "shop" and will never buy anything here ever again. I have never had any problems with Amazon.de, which I use regularly, but this is just ridiculous. Very freely paraphrasing their answers "We'll take your money and if you want them back, you can order something from us. But only from this very specific tiny part of our website, ok?" NOT OK!!!

13 months since I bought a product – 13 months since I bought a product that has never been delivered and I am still waiting for my refund. Terrible customer care. Order 21012100957102170425 Ticket AT200209003295

Gets a bad rap but my experience was fine – I ordered an expensive piece of kit from Gearbest -after reading all the recent reviews here, I was very nervous, but in fact the whole experience was fine. The only issue was the tracking number on the order was wrong, but when I contacted them they corrected it and the stuff arrived in reasonable time, well packed and I was happy with it. I… Read more

don't think I would buy anything so expensive from them again, but for stuff up to say $100 I would be happy to. It's not any different to buying from Aliexpress - most of the time things are fine but if something goes wrong, it can be very hard to have it put right I think.

Quick delivery. Great value phone – I was nervous using this company for the first time to buy a Xiaomi, Redmi Note 6 Pro. Great price, great phone and really fast delivery from Hong Kong to Perth. I had a question about the postage cost and Gearbest were very professional in the responses. I would definitely use this company again.

Long time customer, and will continue to be – I started using Gearbest some years ago based on reviews on this very site. In that time I've bought a lot of electronics and gadgets, and haven't had any issues with them. Prices are really good if you're willing to wait, and it's worth setting up a alert on a site like OzBargain to see when it's on special. Their goods come reasonably… Read more

packed, and the average shipping time from ordering to arrival in Melbourne over the last two years is 22 days.

Gearbest Review UPDATED – I once ordered all my electronics from GearBest. They became my place to order. Particularly smart home Xiaomi products. They were once competitive back in 2017. But over time since ending 2018, they became overpriced and uncompetitive. They also breached/failed to honour warranty and non-delivery guarantee as to their policies in late 2018 with… Read more

my orders. I discontinued purchasing and now I order everything from AliExpress. I have had no issue with non-delivery claims & refunds with AliExpress. People, we should not state that all Chinese business are dishonest - it is simple fact that online stores and selling are all subject to dramatic market shifts. Yes, this site was not honest, and people here have lost money in the end but do not tar all Chinese business with the same brush, this happens also in Australia on a regular basis.

***UPDATE***

Gearbest as far as I am aware pulled out of their problems around Mid 2022 amidst a lot of turmoil. I cannot update you on their policies and past behaviours as I do not deal with them anymore. Other here have and can give you updates.

As many buyers should be aware you should check their safeguard triggers against the following:

Ordering from China

1) ensure they cover you for logical failure proof of non-delivery and some sort systems tracking in their system 2) some sort damages claim / warranty claim procedures upon opening the parcel (claims should be IMMEDIATE 24 hours claims for best outcomes 3) contact ability to supplier 4) feedback of goods

I will say it again you get what you pay and if the delivery is very slow, you can sometimes alter the delivery channels they use to expedite the goods on ordering - usually 2 weeks.

You will save yourself lots of money by ordering directly from China, but you can also badly be burned by ordering copycat products that look good but are inferior knock offs. Buyer beware - read the fine print on specifications and if the ad does do not contain sensible detailed specifications do not buy. Inferior products are products too good to be true pricing compared others selling the same. I often compare at least 5 prices and go for the one with most honest detail about what you are getting and not the lowest price. Feedbacks can be helpful as well. Sometimes, the lowest price item is the slowest logistical delivery as well. There are some suppliers that trim margins and deliver very fast, but these are unpredictable and hard to pick.

Finally: In my dealing with AliExpress - I have been refunded over $300 in 4 years dealing with them. These were for non-delivery, damaged unusable goods, half refunds (half-life usage policy) on warranty claims, Those claims were made against their internal insurance policies or case by case offers of compensation from the suppliers.

Closed without warning, taking customers money and not delivering – Purchased item using PayPal and received confirmation of order. When I hadn’t received delivery details after 2 weeks, I checked back on email and tried to access links to website to follow up. Invalid URL. Every link had been closed down. Took my money but no intention to deliver. Lucky for PayPal I got a full refund.

They are not a retail company they are an aggregator – I contacted them about a very slow delivery and they said I should contact "the supplier". Very disappointing. I thought I was dealing with the supplier, but apparently not. Shipping email said my order was shipped on the 16 of the month but the tracking shows my order was dispatched on the 31st of the month.  Show details

Do not buy from Gearbest, no acknowledgement from the seller and items will not ship – I bought an item from Gearbest and paid the money. It has been 2 weeks and the item is not shipped. When I am trying to contact the seller there has been no acknowledgement of my messages from the seller or an advise that the item will be delayed or anything. I have lodged a claim with PayPal to recall my funds.  Show details

SCAM. Do not buy from here! – This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been dispatched and eventually, I gave up and asked for a refund. They granted me the refund but the money NEVER came. I then tried to get a different product with my money credit, seeing as they were not… Read more

sending my money back, this product also never was dispatched. This is a SCAM do not buy from here, you will not see your money again or a product. I have complained multiple times, there is no phone number to call only automated messages saying that the product is on the way- a complete lie.

Warranty doesn't exist for them. Do not buy from them! – Bought mobile from them in which camera lost focus after approx 4 months (Poco series). Returned to them, after long time they said it is non-repairable. So then I've asked to replace for another -they claimed it is not available regardless it was still available from their page. So then I've asked for money return- for the phone worth approx 350… Read more

AUD they offered some 70 US -it looks like this is common tactics from chinese sellers as this is not a first time I was dealing with similar situation. After long exchanging emails they offered short of 100 AUD so I agreed and I purchased another model. Since the purchased time I am still waiting for this other phone (2 months already) and the whole time already I've wasted approx 6 month. Customer service there is totally hopeless, got limited English and simply do not understand what are you talking about. They just simply push the product from 3rd party and then no responsibility whatsoever. People stop buying from them and cut dishonest seller!!!

My mistake – A 45 day money back guarantee. That's the risk you take when you buy from a Chinese merchant posing to be here in Australia. I bought a Sports cam and it refused to charge after 3 months. The headache of trying to get them to respond.... Ticket after ticket. Then i need to shoot a video to show them the problem. A video?? Which of course is too… Read more

large to email. (Google Drive link to the rescue) So finally I am asked to post it back to China and it will be repaired (they say). Can you find an address on the site? NO!! Maybe they put you through all this so you will give up!

Please don't make the same mistake as me. Buy something here and get 12 months warranty under Australian Law!

What is your time worth?

Beware before you buy from Gearbest – Brought 3 items on 8/2/21 and was charged the whole amount. After numerous mails I was informed on 2nd March they are not in stock. On 24th March they posted one of the item which I received on 29th of April. Took the matter to PayPal. Since it is a one off payment for all 3 items, PayPal concluded that all items are delivered and closed the case. Beware they will charge you for all items together and post each item separately. Show details

Never again – Minus 5 stars. Ordered a Flashlight in January, finally received it 23rd April after they stuffed up the delivery twice. Customer service is appalling, very frustrating to deal with. Don't say we didn't warn you! Show details

Scammers – I purchase a draw pad from Gearbest in January, I received it with a damaged packaging and have some permanent imprints on the screen. I contacted the seller around the 23rd of January and provided pictures that the drawing pad has suffered some damaged during shipping. I showed him the pictures of the permanent imprints on the screen and the… Read more

damaged packaging but he refuse to accept it instead he keep on saying " refer to Xiaomi wedsite for correct use... 3 months trying to get him to understand but he just ignore what i am saying...I have provided proof of the conversation to Gearbest representative who takes 24hrs to answer back. Replies are generic and some asking to send more pictures of the damaged packaging(after 3 months who keep these). 1 ticket has been pending on platform arbitration since 23 of January 2021 where The seller has rejected the claim. If you have the patience and the courage to fight endlessly, you can buy from them else stay as far away as you can. I gave up and closing my account with them.

Do not buy from them, purchased item that never got shipped, asked for a refund and got less money – I purchased the item 2 weeks ago, just went to check tracking info and found out that item was never shipped. When I opened a case with them they told me that item is out of stock. Who does business like that? First of all your are not supposed to be able to order an item if it's out of stock, secondly why they didn't contacting me to advise about it. How dodgy is that? Show details

Do not buy from them!!! Items will no arrive – I bought a few things from gearbest which i paid fully the day of purchase. They don't sent the items in one parcel, instead they will be delivered in different parcels with different couriers. Anyway, I being patience enough to wait for as long of almost a year to get only some of the items no full. where, from the items that i had received one… Read more

was damaged, I sent a claim with proof, in which they credit me only $8 when i paid $25 for it. until now i am still waiting for the remaining items which didn't arrive yet and others still states as dispatch faster which i had sent them over and over again. I am so frustrated already they received the money and don't take responsibility to deliver the items. Please save yourself a headache and do not trust them!!!!, buy from other website!! Gerabest are scams!!!!

Do Not buy from Gearbest!!!! – Ordered acute mini PC on their Flash sale but end up they actually have no stock. Been waiting for 2 months and finally they have stock to ship out. However, they were trying to charge me extra for DHL shipping with their delay. (The funny thing is DHL was chosen when I placed my order and estimated shipping time is 3-8 business days) Customer service is very very bad. “If I can give 0 Star ⭐️, I would.” Show details

Don't buy from these cowboys – Don't buy from these cowboys. "Support" is not part of their remit. I got quite a few bits from them, some were complete and utter Chinese crap but I sucked it up with those. On a more expensive robotic vacuum/mop, it didn't work and they just don't want to know! I did receive the best ever reponse to feedback where i complained about their… Read more

service. They said and I quote: "Dear customer, Thank you for your reply, you will no longer receive this type of message. This ticket is now closed." It's actually funny; I've never had anything like it before!!!

Item never delivered – Item was never delivered. Contacted Gearbest many times and they always sent me the same response. like a computer response, not even checking the case. Contacted the seller many times as advised by GB, but they say the item has been delivered. That is the worst support, like no support at all. Try Banggood and even ebay better.  Show details

Service is appalling – Gearbest the worst online shopping experience I have endured. I'm down six undelivered orders out of the 11 paid for. I have outstanding orders from April 2020 to October 2020. Buyer beware!  Show details

4 months, I haven't received my item. Can't apply for refund – 4 months, I haven't received my item. Can't apply for refund. Says it has been delivered, but they tracking number is fake. Have talked to Gearbest support, they tell me to apply for a refund, but the website won't allow me. It is just a never ending loop of errors. Most of the Gearbest support team members i spoke to don't have the best grasp of english. I've already cut my loses... For the sake of your sanity, stay away!

Not shipped after 22 days. Are they existing still? – I purchased 22 days ago. no communication, not shipped at all. The same product is available elsewhere. So why we wait here? Show details