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Globird are the best energy retailer I have experienced. Most competitive TOU tariff and Taylah has helped with updating estimated gas readings. Only misgiving is Solar feed in rate is peanuts, but I’m charging my EV entirely at home at no cost. Show details
Zero Hero plan is great for those who have invested in home batteries. It took about 2 days from sign up to swapping over from my previous provider. On a sunny day solar panels provide more than enough power to run the house. On really cloudy and/or the short middle year days, even though there is some power generated, it may not be enough to… Read more
cover the household usage.
A Battery will get your through a day or two low generation days without breaking a sweat.
But when there is a few cloudy days in a row, by about day 4 it's getting low.
With the Zero hero plan that is never a worry as you can fully charge your battery during the 3 hour free power window everyday, like clockwork.
Additional bonus in return is being able to reliably export 15-20 kwh back to the grid during the peak usage window, thus getting a $1 bonus and a small amount back in feed in.
Unlike some of the providers, this plan can be set up to run on a timer rather than needing automation scripts based on market rates and if/then weather calculation scripts.
So far have gone from having a $10 per day electricity bill to about $2-ish credit. I haven't tested what happens when attempting to collect the credit but hopefully that is smooth too.
I’m on a bit of a journey with GloBird at the moment! Right at the beginning! I’m giving them 5 stars at this stage - with a few caveats. I signed up with GloBird a week ago after having a battery installed for the first time two days earlier I didn’t want to be trading the market with someone like Amber and GloBirds plans seemed to suit what I… Read more
wanted to achieve better than actively trading power on th wholesale market (like Amber). I’m not connected yet though and there’s been a few issues with the account set-up/correct plan/smart meter. Next day I called GloBird! … “You are 74th in line”!!! “74th”!!!! WTH!! I hung up, leaving a ‘call back request’. … nobody called! Two days later, I got onto the website (outside of the app) and requested another call back. Within a few hours I got a call back from Ringwood, Vic from someone for whom English as his first language; didn’t require me to spell the maiden name of my mother’s butcher’s dog (and then effusively praise me (from a script) for doing it) to make simple and obvious (non confidential) corrections to my account details.
Problem solved (I think)! First call! …… They’re probably busy, with so many new batteries coming on line, so the support is thin. But When I’ve contacted someone though - issues have been fixed! Instantly!
He ordered a new smart meter for me. We’ll see how that pans out over the next couple weeks.
So far, so (tentatively) good!
Reviews with attachments
Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. Here's my referral QR code if you want to sign up and get $50 off your bill Highly recommend Show details
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CS: Taylah is Great... Globird Zerohero is great. Getting paid to use electricity every day. 100% Electricity made in Australia > Cheaper than Chips Show details
ZERO HERO is the best electricity plan for batteries. I've been with Globird for 2 weeks and every day has been a small credit. Zero hero let's me fill my battery for free from 11am to 2pm regardless of cloud cover. I feed 10kwh back in from 6 to 8pm which covers the daily use charge.... NO MORE POWER BILLS EVER. It was a quick easy process to… Read more
join and my call about another matter was quickly answered.
EDIT. 3 months in and each bill has been a credit. The app is constantly being approved which is good to see.
Spring explained my questions in great detail and helped me join the ZeroHero Battery Program in advance, which was a huge help. Globird's customer service is the best in Australia. Thank you, Spring. Show details
Updated 2025-10-23: I would like to sincerely thank Christopher / Escalations Manager from GloBird Energy for his professional support and understanding. After some back-and-forth with the customer service team, Christopher personally followed up on my case, resolved the meter-reading and estimation issues, and made sure my account information… Read more · 3
was corrected.
I genuinely appreciate his effort, patience, and the respect he showed toward customers like me. His assistance demonstrates that GloBird values its customers and takes feedback seriously. This positive experience gives me confidence that the company is moving in the right direction.
Origianl 2025-10-18:
From $185 to $372 — Random Estimation, No Transparency, and a Sales Pitch Instead of Help!
I’ve been with GloBird Energy since October 2023, and my electricity usage has always been steady — about 10 kWh per day since April 2025. Then suddenly, in October 2025, my bill jumped from $185 to $372, with an estimated daily usage of 30 kWh/day — three times higher than usual.
When I contacted customer service to ask how this estimation was calculated, they avoided the question completely. Instead of investigating or arranging a proper meter read, I received a generic explanation about “seasonal variation” and “estimations based on distributor data,” followed by a sales pitch encouraging me to switch to another plan.
No one explained why my specific estimation (meter read 67704) was so far off from my actual pattern. The estimation feels random and arbitrary, not data-driven.
What’s worse, when the estimation jumps over 300 kWh, the usage spills into Step 2 pricing — where the rate rises from $0.38 to $0.40 per kWh — meaning customers effectively pay a higher tariff for energy they may not have even used.
It feels like a trap hidden in the estimation system. Even if they later correct it with an “actual read,” the overcharged amounts have already hit your bank account — and good luck getting someone to explain it clearly.
On top of it, the GloBird customer service also write to me: ... arrange for Endeavour Energy to attend outside of the scheduled meter read cycle. Please note there is a fee of $44 to book this service.
GloBird should provide transparent estimation data or arrange actual reads, not leave customers guessing while using inflated estimates as a reason to upsell different plans.
If you’re considering joining, you are living in apartment or unit, unable to do self-reading, think very carefully about how “estimation” really works — because it might not be as fair or consistent as you expect.
GloBird’s customer service has been excellent. They’re really responsive, kind, and quick to help. I sent in a question and got a reply the same day. When I followed up again, they responded within 10 minutes. Very impressed with their support! Show details
What an honest energy provider, I’m totally happy with their service Truly trustworthy Show details
At the start, I was given a good deal. Suddenly, my rates were changed significantly. My unit rate was increased by more than 40% and my daily rate was also increased significantly. When I check online, they are still offering much cheaper rates than what they are charging me. Offer ID: GLO704528MR and Offer ID: GLO704539MR. I understand that… Read more
energy rates need to be increased from time to time, but why not give me the rates you are offering online? Why increase by more than 40%? I feel it is nothing short of dishonesty and greed.
I called them to discuss this at 9:02 on Friday morning (29/8/2025) and was told there were already more than 400 in the call line ahead of me. So I requested a callback. They called me at some arbitrary time on Saturday, and I couldn't get to the phone on time. They sent me a text message asking me to call them again. I try and get a recording saying the call centre is closed and will only open on Monday.
I think it is best to keep away from this company.
Unscrupulous and untrustworthy company. As many others have pointed out, the business model here is get them in cheap and then jack the prices. The laughably patronizing responses claiming they don't make any money, we're on your side, we feel you, yet have revenue of 17 mil, is the icing on the cake. How dumb do you think people are? There is no… Read more
"raising prices in line with industry standards whilst making barely any margin" because if that were the case - you wouldn't re-sell energy for one, and you would offer new clients the same pricing that existing customers already pay. If the price were the price of "industry costs and standards". It isn't hard to compare that if someone who has been with the business for months and is already paying 1.58c and 0.56c after hiked prices, yet you are offering the same area, same service, same rate, same usage to a new customer at 1.04c and 0.24c, that is egregiously disingenuous and exposes your entire business model. If the current price was the latter, you'd be offering that to everyone including existing customers and lowering their bills. And if the current price was actually the former, that would also be a new customer price that everyone else is paying from the get go.
Hi Bal D, It seems like you’re frustrated, and we… Read more (+2 replies)
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Have been a GloBird customer for a while. Today received a letter increasing our current electricity rates by 54% and our service charge by around 18%. FIFTY FOUR PERCENT. Let that sink in. Yes, I fully expect the 'change in wholesale prices' excuse to be trotted out but amazingly other providers do not appear to be affected by this. Not to the… Read more
tune of 54% anyway. I mean it's a fact of life that energy prices continually increase (has anyone ever had unit cost actually go down??) but 54% is an outrageous increase to be foisting on existing customers. We moved elsewhere for electricity immediately and found a deal not only better than GloBird's crazy 54% increase but actually better than their original prices. Avoid.
Hi Cat, We understand that any price increase is… Read more
Total scam, I had been with my previous Energy Company for nearly 20 years and a friend recommended Globird . After 3 months the rates nearly doubled. Avoid! I attached a picture of the massive increase I received. Show details
Hi Bbb, We completely understand that any price… Read more
Latest follow-ups
I recently switched to GloBird Energy and have been very impressed with the customer support and the ZeroHero plan. At the beginning I had quite a few questions while I was setting up my solar and battery system to work properly with the plan, and… Read more
the customer service team were always patient and helpful. They took the time to explain how things worked and responded quickly to my emails.
Now that everything is configured properly, the system works great and I’m even generating a small credit on my electricity account each month.
A special thanks to Quang from customer service who was very helpful and professional during my enquiries. It’s refreshing to deal with a company that communicates clearly and genuinely tries to help their customers.
Very happy with the service so far.
Follow-up · Since my original review, I’m still very happy with GloBird Energy. The switch process was easy, billing has been clear and straightforward, and I’ve continued to save money compared to my previous provider. I’m often finishing billing periods in credit, which has been a great surprise. Customer service has also been responsive and easy to deal with whenever needed. So far, it’s been one of the best household changes I’ve made.
this is from my recent experience Don't sign up for the option boost because they will underestimate your gas or your power usage. you will get high catch up bills and glo bird do not make it easy to remove or wave a catch up bill that's not your fault. Show details
Follow-up · I contacted glo bird by email regarding the bill. after going back and forth glo bird fully admitted to the bill being a catch up and they underestimated gas or power usage. They have never apologized for what was done and they never come to me and try to work something out. the bill was $164.77 and after doing self-meda read they basically Jacked… Read more
Hi Danny, When you signed up online for the Boost… Read more (+1 reply)
Just started with GloBird zero hero.they’ve been really helpful but I’m trying to work out the readings.very happy but I’d love someone to run me through it all Show details
Follow-up · I’ve only just spoken to Connor yesterday and he has been extremely helpful and put us on the right track so I believe it will be better. Root to this it wasn’t good at all. He’s told me to see how it goes over the next seven days then contact him again.
Positive reviews
Have recently moved from Amber and the customer service from Globird has been second to none, its been incredible. With the question I had in relarion to a credit payput on my account the team member, Linus, provided excellent service to resolve and look into the issue. Thanks so much Linus!!! Globird are lucky to have such good staff as yourself looking after their customers. Show details
Melody was very helpful, making the necessary adjustments to our account efficiently. Her response to my email was informative. Overall GloBird is an excellent energy provider but their app and vpp setup needs some improvement to allow fine control of export power limits and take full advantage of the capabilities of a Sigen battery. Show details
I was about to cry about the previous service I had received from you guys, but Christopher made my day and fixed the problem nearly instantly. You ROCK!!! Thankyou xx Show details
Negative reviews
"Sorry we cannot onboard this site on a market offer." Globird energy (Website or On call) states they do not supply electricity or gas to my premises. Several others have complained about the same (error?) message. Globird energy seems to be discriminating specific properties and the public based on their needs and requirements. Never before in… Read more
the history of Australia this has happened.
I was previously a customer of Globird energy over an year ago but I discontinued services with them because they suddenly hiked their rates exorbitantly (this was beyond the market rates or default offer rates) their rates increments for period after June 2024 needs invetigation by the law and this needs to be investiaged by ACCC and regulators, and, may be they wanted to increase their high spending customer base. As an energy supplier you should not have any right whatsoever to pick properties as per your liking. High usage customers get the utilities but others don't without any justification, information or any sort of legal authority.
This is a very serious discrimation against the society. I hope ACCC, Consumer affiars and regulators immediately invetigate Globird operations. There are several others that have made a similar complaint online, I am sure there are many.
Hi there, While we genuinely aim to support as… Read more
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Their customer service is the worst I have ever experienced with power accounts! Every time you ring the message says you are no. 65 in the queue which is impossible every single time? When you email customer service they don't answer it either? Extremely frustrating and a waste of anyone's time! Show details
Hi Sharon, Thank you for sharing your feedback.… Read more
1. IS THIS THE ONLY WAY TO GET YOUR ATTENTION GLOBIRD? can never get through on the phone--call back hours later, when inconvenient. In the meantime, I will lose the 'government required suggested 'better deal'. 2. same as everyone else--horrible overestimates of gas usage, so I nearly always have to do the time-consuming 'self-meter read', WHY?… Read more
The money saved by me doing that job should go to staffing the phones, but no. 3. I have a battery now and want to inquire about Zero Hero but can't get through to them to ask these questions. Does Globird stop draining home batteries at 20%? How do I set it up? etc etc HELP!!!
We apologise for any negative experience, and… Read more
Recent reviews
Thank you Keith from customer support! My electricity service has been with Globird since 2024, and I realised this week that my concession discount may not have been correctly applied when I initially set up my service. After contacting customer support, I received a response from Keith within 2 business days and they immediately addressed and… Read more
corrected the error with my concession. In addition, they then found me a more price-friendly rate and rebated any missed discounts on my bill. Overall, Keith was friendly, prompt, and established my trust in GloBird as a provider. It's so refreshing to have an issue corrected promptly by a service provider with no need for further investigation or follow up. Absolute gem!
I've been with GloBird Energy for several years now. I've found them to be efficient, professional and most recently, I've found them to be very supportive during a very challenging time. I've always been impressed with the level of customer service, but my latest experience with Izzy elevated the experience even higher. Izzy handled my query… Read more
with compassion and transparency, coupled with several solutions to my issue. It's rare and refreshing to deal with online customer service that doesn't resort to template-driven responses and red-tape processes, let alone customer service professionals who apologise for issues that have occurred at their end (in this case, at the distributor's end). Thanks so much, Izzy and GloBird for your commitment to your customers!
Li is so helpful and committed to helping her customers even when the phone call ends. I called back many times and she had been monitoring my case in the meantime, I could really tell she was wanting to make sure we would not go without power. Thank you for caring Li, really needed that support as it was a very stressful situation. Show details
Taylah made dealing with GloBird very easy providing clear and concise answers to my questions including providing a quotation so I could compare my current rates to the new ZeroHero rates. Thanks Taylah. Show details
Great onboarding experience so far. Harry from customer support was very quick and answered all my questions while the porting process is undergoing A good start, now hopefully I will enjoy the service as much as the onboarding !! Show details
I recently signed up to GloBird for gas and the application process was excellently easy. GloBird responded to all my application queries very efficiently and in particularly Rhys was very helpful. So far, VERY good Show details
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Hi HAG, Thanks for your feedback. It sounds like… Read more