Hewlett Packard Australia

Can't even begin to describe how absolutely atrocious and plain nasty this company is. I assume this behaviour is specific to Australia with its zero privacy rules - in Europe they'd be fined millions. In my stupidity I purchased an HP printer, mostly because I regularly need to scan documents. To my surprise, scanning (on my own private device!)… Read more

requires that you create an account with HP, who may or may not also access the sensitive information on these scans. I then also discovered that for it to run the scanning, it requires to know my geographical location. Internet forums are overflowing with complaints about this predatory practice - if someone is interested in running a class action against them, it could be a nice settlement. Do yourselves a favour - there are better, cheaper options out there.

Purchase laptop pc two major fails first one not repaired battery only lasts one hour. Second one was the unit heated to the point it developed a burning smell coming from the machine then totally died. Upon contacting HP just getting royal run around and no support for the issue no contact from HP their policy states marketed as one day service… Read more

yet they stay silent. BE VERY CAREFUL TRYING TO DEAL WITH THEM. ALL THESE ISSUES ARE IN THE SO CALLED EXTENDED WARRANTY PLAN

Absolutely useless lack of customer support is unbelievably pathetic can not talk to anyone there is no physical phone number just nonsense online so called support centre contacting to ACCC on Monday

I just bought a full set of XL cartridges for my HP OfficeJet Pro 8710. I installed them and they showed EMPTY, plus a notification: “SUPPLY SYSTEM PROBLEM”. Called their HP technical support team and I was shocked when they said: “nothing wrong with the cartridges; it’s the Printer’s Hardware problem. Just buy a new printer”. I called reception… Read more

again and asked to speak to a LOCAL Manager (in Australia) and they REFUSED. How can these people still operate here? Is there any LAW against shenanigans like these? I WILL BUY a New Printer, but it won’t be an HP. NEVER AGAIN! Can I please give them a minus -10 rating? ZEN

The printer is a total scam. I have never printed any colours and it is telling me that i need to replace the yellow and the blue for the second time. It will not let me print black and white until I buy more of their overpriced scam cartridges. It… Read more

is only 3 months old. I am throwing it in the bin. This company is evil. Never buy their products. I am so dissapointed in myself for not typing HP InkJet Scam into google before deciding on this brand. I had no idea. I had bought a BLACK 937 ink but the printer will not let me use it so thats another $100 down the drain. I am mentally scarred by this experience. I bought it at officeworks. No point in making a warranty claim. They think that $75 per month to print 20 pages is reasonable.

Excellent service! Better than Apple – Excellent service, and I say BETTER even than Apple. I had HP Elitebook x360 G8 in 2021. That machine was expensive but has 3 year warranty. About 2.5 years later the touch screen failed. I called HP, and was transferred to communication via WhatsApp. Once the service is logged - a technician actually visits you ON SITE for repair. I told them… Read more

that the battery doesn't seem to be holding charge.. they offered to check the battery and upon confirmation of a fault they replaced my battery. The whole process was all covered by warranty. The HP Elitebook is still going strong with brand new battery after 3 years and in this day and age it is unusual for a tech item to last this long. I am certainly going to buy HP next time.

Best ever service – Bought a HP laptop, in its 3rd year ran into problems and ceased to switch on. Sent it to local repair guys to fix, they charged me $99 and computer still not working. Rung HP Australia they informed me that computer out of warranty but happy to fix at no charge. They organised courier pickup that day, fixed the next and sent out the following… Read more

day. The customer service received and outcome has been 2nd to none. Have been in business over 20 years and have encountered anything like it. HP for me now all the way. Thanks HP Australia

New HP Destop Orderd From HP – I was looking around for a good deal on a HP Desctop computer to replace my four year old HP that had reached its use by date. Found a good deal on the Australian HP Website. Was a bit hesitent about buying straight from a company at first rather than a department store. Orderd on Sunday and it arived the next Wensday. Free shipping from Sydney to… Read more

far north coast of N.S.W. Going from a 4gb pc to 8gb pc with a ryzen 3 procesor I was amaized how fast it is compared to my old pc. Very happy with the help I got from HP with the shipping information they sent me to let me no when it will arive. I saved around $300.00 on the deal and was very happy with the outcome. Didn't have any trouble at all.

One year after I bought an HP 15 i7 Laptop, it could not start properly as HP did not provide an update for the SD card to run WINDOWS 11. HP could not care less. I specifically bought HP as I previously had a good experience with their products and feel a failure to provide a software update to ensure an expensive product ran for more than a few… Read more

months is inexcusable. I know the company changed ownership perhaps this has led to the huge fall in standards.

I have made 4 requests in four days for a manager to call me. I have been lied to by customer service staff on 3 occasions. Carrier has left at my new computer, HP are dillying around trying to avoid sending a new replacement Show details

Accepted a parcel locker address for delivery with an estimate of 1-3 Business Days. 5 Business Days later HP called me and advised they will not deliver to parcel lockers and require signature on delivery with delivery only being Monday to Friday business hours (which I cannot accomodate due to working full time). Total waste of time an amazingly inflexible for a technology company

I ordered a laptop online and realised I ordered the wrong one. I had to send two lots of photos to prove I hadn’t opened it. Then 4 phone calls before I got courier docket for return. Aust post courier said they received it 3 days ago- nothing from hp, 2 more phone calls and told it’s being processed should receive email confirmation today(didn’t… Read more

happen) And the best yet! Once they send the email, confirming refund, it can take 3-7 days for me to receive it. Fair dinkum is this a technology company, everything seems to happen manually and very slow. I was just going to get another laptop from them once the refund came thru, but I definitely won’t be dealing with this company again.

I came to provide feedback to hp and saw their rating. I should have checked before choosing them. Bad feedback is not the issue, not even bothering to respond to the feedback is simply terrible and poor. You really should think about the customer, but it appears all you want to do is make sales. Very sad! I purchased a hp laptop in australia. The… Read more

graphics card was poor, but it's performance not disclosed by hp. And when I asked to swap it, they refused and asked me to buy another one, simply terrible experience and sad. How they are still in business is a mystery, but you sure will not get my business anymore and I will be sure to let others know to stay clear of you!

If I could give 0 I would... I love HP products... however purchasing from them is a nightmare... I purchase two new sets for two staff... once item was lost and they sat on it for 2 weeks... I had to call up and ask what is happening to which they responded they would give an update in 24 hours... a week later I have now decided to try and… Read more

cancel the order.

Again HP products are good... however you can not rely on them as a business partner... I have purchased all items through Harvey Norman before and never had an issue.... strongly recommend to buy from a store like Harvey Norman and not directly.

Bought a new HP printer. It would not set up - was stuck in a loop trying to load software. Support agreed there was a problem, said they'd speak to a supervisor & ring back in an hour. Narrator: they did not. Rang back next day, no case notes, no clue, no fix. Also printer logged with HP showing only 4 months remaining on warranty even tho it was… Read more

purchased 1/5/25. Go figure. 1 star only because they answered the phone. As I bought thru Amazon, & could returned it for a refund. No mucking around to get a replacement & no more HP.

HP Instant Ink - what a complete rip off! If I could give them zero stars I would. This is just corporate greed. It was sold to us as a 53% saving by signing up to the HP instant ink subscription and the ink cartridges would be sent to us when we were getting low and at a discounted price. We did this in 2022 and selected the cheapest option which… Read more

allowed us to print 10 pages a month for the fee charged although we were charged more per month if we went over the 10 pages. HP sent us the initial introductory ink cartridges. We very rarely print but sometimes need to print 30 pages some months and then none for 2 - 3 months - needless to say they charged us more for the 30 page month and the standard rate even when we weren't printing. The pages do roll over for one month - so maximum of 20 pages but that's where it stops. They haven't sent any further ink in over 3 years and claim we still have some ink left in the cartridges sent to us in 2022. They monitor the HP printer which is on line. The printer counts the pages printed and the ink left in the cartridge. I advised HP the ink was so old it was no longer printing properly so they sent one black cartridge. I have decided to cancel this subscription service as it is no value for money at all when I can print what I like, when I like if I simply go to the local stores that stock the ink. After cancelling, I now find out they will charge an additional months payment (why) even though I've just ( 5 days ago) paid for this month and they also advised I will need to return all cartridges (which we would have paid for 10 fold over the years we have been paying this damn subscription). Once our subscription ends on 8 May 2025, the printer will no longer work with the cartridges they sent us - we have to go and purchase new HP ink cartridges from a local store (even though they just sent us a brand new cartridge and some ink remains in the colour cartridge - how petty minded is that!!!) Apparently the cartridges they send under this 'Instant Ink' system are different to the normal HP cartridges and the printer will cease to work when they finally pull the plug on 8 May and if I print more than 10 pages this month, that final payment will increase!!!!. Despicable behaviour. When this printer dies, I will never buy another HP product due to their greed and petty mindedness. If this behaviour isn't illegal - it should be.

Their sales staff lie about the features/quality/ability of products just to get the sale. The 14 day return policy - They demand that you take an entire day 9am to 5pm waiting for dhl to collect - dhl refuse to give a narrower window for pick up, even on the day of pick up. Hp refuse to confirm the return address on the australia post delivery… Read more

sticker - delivered by startrack - so one can simply take the product to australia post for return - hp demand that customers who have already ab8sed personally and had their thousands of dollars tied up in purchase, wait 9am to 5pm for dhl to turn up. Hp is one of the most ab8sive retailers & service providers

I have boiught two HP products in the last six months, a printer and a laptop. Both of these items are not worth the money I paid. The printer is slow, randomly dispenses blank pages, frequently prints pages out of order and no matter what I do, it continues to print last page to first page which is useless if you want to do double sided… Read more

printing. I have not received any support or service that was helpful from HP Aust. The product is HP Smart Tank 5105. Don't buy one. The laptop is an HP 16" i7 laptop. I previously had a probook which was fantastic. This new HP laptop does not have a backlit keyboard, the touchpad is woefully underwhelming. Frequently it is hard to get the cursor to move any where except at the very edges, sometimes. The keyboard is not very responsive, I often miss the first letter of a word because the keyboard failed to register. You have to press very hard to get the keys to work. My other gripe with HP is that they swing between series of laptops, e.g. Probook, Elitebook, Dragonfly etc and no name just HP laptop. Very hard to distinguish which laptops are premium or basement. \ Seriously HP, get your act together. Improve your products and live up to your name, improve customer service, and be more accountable.

If I could give zero stars I would… Should have looked at the reviews … bought a printer for business purposes and within two weeks of installing and jumping through all the hoops HP requested was found the print heads were faulty. After another 3 weeks of NO customer support or service and demanding we finally received a replacement … BUT with… Read more

NO ink (as promised) . I have sent pics of the box we received replacement in showing proof of no ink and all emails are bouncing back. Was given an alternative address and NO response . As you can imagine this has impacted our small business operating as normal BUT HP don’t care . It’s clear from all the reviews they are happy to sell products with no warranty follow up or customer service. Will be taking this matter further if we don’t get the ink they should have sent with the printer!!!

HP Laptop Model 15s-fq4079TU – I purchased an HP laptop for my business, but the quality has been terrible from day one. It’s slow, frequently freezes, and sometimes becomes so unresponsive that I can’t get any work done. This is especially frustrating since I only use it for basic tasks like checking emails and managing invoices. Overall, it has been a waste of money, time, and energy. I do not recommend HP laptops.

Don't buy a Hp Product!! – I don't think even deserves one star. Bought a laptop , ac adapter charger faulty , I was told that I have to wait if that part is available meanwhile they send me their website to shop for that part.

Poor product – Just bought a probook. Already battery going flat. From 1am ro 7th charging % went down When it was off and not in use. You' buy and pay and you get trouble already.

Flimsy, keypad fail after six months, f not working, worst support I have never received! – Laptop began to fail after six months. The keypad kept jamming and pages flying around everywhere, it got worse as the months went on, then the letter f wouldn't work, intermittently. I was asked to run diagnostics without any instruction, so support were a huge fail! I was constantly asked the same questions, what the problem was, where I bought… Read more

it, I sent HP's invoices so many times. It's on their system, I bought it directly? I spent over 3 hours on to Whatsapp support without any answer (12.38, until 17.50), then to be told I would be contacted sometime later. I need a refund as I couldn't put up with that every time! I was pretty shocked at how bad support was, never again!

The laptop was finally 'repaired', it came back with the same fault. I reported it and feel I'm being fobbed off now and keep being told I would be contacted, I have not.

The quest continues. I WOULD NEVER BUY ANOTHER HP PRODUCT!

Very disappointing experience – I purchased an HP laptop from HP Australia which failed the first day. HP readily agreed to replace the unit or refund my money, but despite their promises, did not actually do anything. To get my refund took over a month, even after more than twenty phone calls to HP and a written complaint to Fair Trading. A complete waste of time.

Never buy an HP printer – Company forced a firmware update on printer, despite firmware upgrades being turned off. No way to downgrade and am now locked in to buying HP ink. Or would be, if I didn't just throw the thing away and switch companies. Never buying HP again with such scummy business practices.