Mycar (Kmart Tyre & Auto Service)

I think they are ok for very basic repairs such as replacing brake pads or doing a oil change. But I lost some faith in them when I had my wheel alignment done. First time, the steering wheel was definitely turned to the right when driving straight. As soon as I straightened the wheel the car would drive off to the left. Went back in and tried to… Read more

get it corrected but still not right. The car has some vibration in the steering wheel at higher speed which definitely wasn't there before either of the alignments were done. I'm wondering if I should just put up with it till the tyres need replacing, but its so annoying that I will probably just go elsewhere and repay to have the same job done yet again.

Asked for a FULL SERVICE... Got car back sparkplugs WERE NOT changed, power steering fluid WAS NOT topped up, the level wasn't even registering on dipstick, hole in exhaust WAS NOT identified, oil was not changed, nothing was invoiced except 2 new… Read more

tyres, and "Labour". VERY HARD to believe. Ended up getting a refund on labour after raising with head office.

During a log book service of my 2016 X-Trail in August this year, the mechanic broke the supporting clips for the air filter ducting. The damage was pointed out to the MyCar manager when I presented the car for a rego inspection 2 weeks later. I was… Read more

advised that he would order replacement ducting. I rang the workshop a week later and was told the items were on back order and was assured they would ring me once the parts had arrived. As I hadn’t heard from them by early October, I complained to My Car Customer Care. An obviously computer generated “we’re sorry to learn, blah blah,” and a promise that the complaint has been “escalated for further investigation”. That was on the 8th October - a month later and I’ve heard nothing! Perhaps I misread their email address; I’m now wondering whether it was: nocareteam@mycar.com.au? My advice - pay a few dollars more and have a real mechanic service your car.

Straight up, totally professional, don’t invent things you need to replace, unless you genuinely need to do so, for safety reasons. Part defective repair/ replacement required, for safety check, honest . Show 2 replies

I’ve purchased a few tyres from this company and always found them courteous and efficient…and competitive prices….but was quite shocked when I replaced a tyre that was damaged by an extremely large pothole and found out it was covered by their 12 month guarantee under road hazards….so they replaced it for $zero! No sneaky charges for fitting etc…amazing Many thanks to Shane at MyCar Sunbury… Show details ·  1

Yokohama Tyre Store offers excellent service with knowledgeable staff and a wide range of quality tyres. Prices are fair, installation is quick, and customer care is top-notch. Highly recommended for anyone looking for reliable tyres and professional support.

They do very well next things: - propose to repair/replace something what is supposed to work life time (eg replace timeing chain which is lifetime but they were saying we need replace timing belt). Mycar Tuggeranong. - do a service you do not need. When you a new migrant to a country coming to a country. People said you need to do pink slip. So… Read more

I'm coming in 2010 and saying please do pink slip. They ask what year is your car? I say 2007. They look each other and then one saying $37 will be ready 15 minutes to five. Next year calling someone else and the other place says your car is less then 5 years old you do not need pink slip. - They do spam your mail box very well, each time reminding you to leave negative feedback.

The repairs were kinda ok. But if I knew that mycar is ex kmart I would not go anymore to them. They make illusion of cheap service and make money cheating on you somewhere else.

Long story short. Took my car to the Cannon Hill outlet recently to get new tyres. With new tyres valve stems MUST be replaced for safety. Upon checking at home later 3 of the 4 were NOT replaced!. They were already 10 years old. Obviously hoping that I would not notice. Blatant and deliberate slackness. This was no 'oversight' like customer care… Read more

said to me. One missed but THREE! Take you car here at your own risk. Another car I took there a month before had 50% more pressure in the new tyres than the factory recommended...50%!..and on a small car. I don't think many people would check things as I do and who knows, this dodgy work might be common here. AVOID. A VERY shoddy outlet.

Attended Kellyville franchise for a tyre rotation and wheel balance. Service tech told me he didn’t rotate rear tyres but he rotated front tyres and balanced them. This was a blatant lie. I watched from the car park and all he did was check the tyre pressure. Also my drivers front rim was scratched and from that indicator I knew the tyres were… Read more

not rotated. So disappointed as previously they told me tyres didn’t require rotation or balancing. I am not impressed as part of the purchase package was 6 month tyre rotation and balanced. You failed your commitment to me. How many people do you do this too. I do not recommend going to the Kellyville centre they are a rip off.

Luke Mycar employee West Lakes branch went over and above. First trying to locate a hose part all suppliers in Adelaide then managed to fashion a hose from discarded material and installed. Fantastic service and very polite young man. Congratulations Mycar on having an awesome innovated employee Show details

This is a review of Roadside Assist you get free when you have your car is serviced at MyCar. Unfortunately it is the worst roadside assistance I have ever received. It is free and is very limited. I expected help but the policy is to deny help. Read your inclusions. Found a scraping noise driving, they would not send someone out as they do not… Read more

diagnose. Will tow to a My Car centre. The deflate indicator came on, would not send anyone unless I would state the tyre is flat, again do not do diagnostics. My Car uses a company called Digicall Assist. They informed me to read the policy. Do not assume that MyCar provides a road service or assistance that will be positive and decrease your anxiety. Definitely will look for other companies to service my car. As well no positive support for loyal customer.

I had a very frustrating experience with MyCar Helensvale. I clearly explained that my car’s air-conditioning had been regassed two months earlier and had already stopped cooling. I took the car in to identify where the leak was and to understand the repair cost. What was explained to me beforehand was not what was actually done. Instead of… Read more

diagnosing the issue, I was charged for another regas, had to return multiple times, and was eventually told there is a leak but they cannot fix it and that I should take the car elsewhere. I was even referred to someone who also said he could not repair BMW.

After paying and going back and forth, nothing was resolved. The main issue was not listening, poor explanation, and doing something different from what was promised.

I would not recommend this location for anything beyond very basic services like oil changes or brakes. If your issue requires proper diagnosis or clear communication, be careful — it’s extremely frustrating to follow up when things go wrong.

I took my car to mycar for a tyre repainail in tyre), cost $49, Sam said it would about 1 hour. Sam called after 45 mins, my car was ready for pick up. I opened my wallet to pay, Sam said it was all fine, no need to pay for the repair. The service, friendliness made it a great experience. Show details

Took my car to mycar South Melbourne to have a simple nail removed from my rear tyre. When I picked the car up, I noticed the rim on that same wheel had been badly scratched and dented. This was extremely disappointing, as all my rims had recently been professionally repaired and were in perfect condition before this visit. I raised it immediately… Read more

with the staff member on duty. He inspected the wheel and even pointed out glue/residue on part of the rim from the work they did, with the damage sitting right next to it — clearly not a coincidence. Despite this, they refused to take responsibility. The only “resolution” offered was a free puncture repair, which doesn’t come close to covering the much higher cost of repairing a damaged rim. I also have photos from before and after clearly showing the damage. Accidents happen, but how a business handles them matters. In this case, there was no accountability and no fair resolution. I won’t be returning and would be very cautious recommending this location if you care about your wheels.

Mycar Kangaroo flat, my daughter took her car in with a flat battery. She was told the alternator was low. Any moron with a multimeter could have checked if the was 12 or 14v while the car was running. Took the car somewhere else and replaced the battery. The car is now fine. They quoted her in excess of 600 dollars to replace a perfectly good alternator.

The Manager of My Car Queanbeyan doesnt know his job.Very arrogant personality .I booked my car in 5 days in advance with full payment in advance was told to leave the car for tyre replacement at 8am on Friday and it would be ready by 11:30 am .Went at 445 pm and the tyres were still not replaced .Was told to wait for 40 minutes.At 5pm saw the… Read more

car taken into the Garage and at 515pm the car was ready for collection wheel balancing and alignment circumspect (in 15 minutes)?Then to top it all the manager demands payment for the amount which has already been paid in full five days ago.He doesnt know whats going on making a fool of the public .In 15 minutes they have done a tyre change and wheel alingnment and balancing ? to top it all was his rude arrogant behaviour.

Booked in for 0900 after I was told the bookings were 2 hour blocks for a Roadworthy Certificate. I was on time at 0850, back at 1115, car not moved. Back again at 4.00pm, car still hadn't been looked at. Closing time was 5.30 pm so there was little chance it would be done. No communication, no phone call to advise me of anything. I took the car… Read more

back and drove back to my accommodation, nothing achieved. Very poor service and communication. Waste of my day.

I used to give them 4 stars but now I will give them zero if I could - they have caused the service light issue themselves when they fixed the brake light switch for me a month ago but now they are trying to walk away. They have fixed the brake light switch for me in Oct and accidently made the service light on. They promised that they would fix… Read more

the service light when I come back to do the yearly service in Nov/Dec. I agreed at that time as I didn't have to go twice and they also confirmed nothing wrong just a service light on and this can be fixed together with the service done in Nov/Dec.

This week we have paid over a thousand dollars for service and brake pads replacement however we found the service light is still on. We called them and they agreed they should fix service light on issue, we went back to the store however they suddenly changed by saying that there is a cam solenoid issue caused the service light on problem and we need to pay another $500ish to fix it. We have explained the history of this service light on issue, but from this point, the staff [Name Removed] becoming very rude and unacceptable. We have then explained to another staff [Name Removed]. [Name Removed] has had a check on my car and advised that this won't be the cam solenoid issue, it is a wrong model of break switch they have installed back in Oct and made the service light on. [Name Removed] have then ordered the parts and we went back to the store the third time within a week to have a right part model installed.

Guess what, they have tried the new parts today but service light is still on and they are trying to walk away by advising us that YOU GO TO HOLDEN DEAL YOURSELF TO FIX IT.

They have also made other mistakes on my car e.g. fog light relay.

It is clear there is a communication issue with corporate HQ and the stores. Had a shocking experience with corporate which Shellharbour store resolved. Great customer service & product. Thanks!

I've been quite happy with my local MyCar garage, however on my last service I paid extra for MyCar roadside assistance, and dropped my NRMA roadside cover. Biggest mistake ever. Do not use MyCar roadside assistance. On a Thursday night after work, my car wouldn't start. Not even a click from the starter. Battery voltage was ok... I tried… Read more

starting the car with a colleagues noco jump starter but no luck. I called roadside, and apparently the battery was completely failed, so was replaced on the spot for $250. The car started twice after that, once to get get home, once the next morning to get back to work.

Friday afternoon, same thing happened again. Tested the battery and it was fine. Called roadside who attended after an hour or so, they tested the battery, confirming it was fine, so starter motor was suspected and I was informed car would have to be towed. Calling back for the tow, I was told I couldn't have it towed home because it was too far (16km) and my usual MyCar garage wasn't taking tow jobs. My options were to have it towed to a holding yard where it could be delivered the following week to a MyCar garage, or to have it towed to the nearest closed MyCar garage, to be left in their carpark overnight and I'd go in the morning on Saturday to give them the keys. I took the later option thinking that by getting the car in a earlier, I might have better chance of getting it back earlier. In retrospect, they never should have offered towing to this location, especially afterhours.

Tow truck arrived and I helped load the car on the truck, then travelled with the tow driver to Bankstown MyCar. The tow truck driver attempted to get into the MyCar carpark, but it's within a shopping center carpark and was chained shut. There was nowhere safe to unload the car, so I had to help control traffic to allow the truck to reverse approx. 100m back through the shopping center car park, before making some questionable maneuvers the wrong way up a one way street and over median strips to get back onto the street. The driver advised he'd have to unload the car nearby and it would need to be picked up again tomorrow. I continued with the driver about 1km up a residential street until we found a safe spot to unload the car.

After numerous calls with the MyCar roadside staff, they agreed to have the car towed again on Saturday and taken to their holding yard to be delivered to MyCar Bankstown on Monday. I travelled back to Bankstown on Saturday night to wait over an hour for the tow truck, to hand over the keys.

On Monday I received a call from the tow company, asking for directions to where the car is being dropped off, because they couldn't get access through the carpark. I provided the contact details of MyCar Bankstown. Later when I called MyCar Bankstown to check if the car had arrived, they informed me one of their mechanics had gone out searching for the tow truck because it was lost.

They eventually got the car there, and quoted on the replacement starter motor - 2 hours labor plus part for just under $900. I questioned the price given a replacement starter for my car retails for $150-$250. They called me back later in the day with a revised "best offer" quote of $700 - if I didn't accept I'd have to pay to have the car towed elsewhere at my own expense.

In summary, - My original battery may well have been ok, and it was just a temperamental starter motor on the first occasion. - They will only tow to your home, or a MyCar location, but if home is more than 15KM then they will only tow to a MyCar location. No option to tow to another mechanic. - They should never offer towing to a location that cannot safely accommodate a tow truck, especially afterhours. - It took numerous calls and planning to arrange to have the car re-towed on the Saturday. - And ultimately, after having the car towed to a MyCar garage, my options were to either accept their inflated quote or pay even more to have it towed again.

To their credit, the service provided by the actual mechanics was fine - they were polite and the work was completed to a good standard with a fair turnaround time. But I regret taking the roadside cover with MyCar and would not recommend it for anyone.

I was ripped off at Hurstville tyre and auto to the tune of nearly $2000 for a service which wasn’t done! I have emailed and called with no reply. My car needs fixing but don’t trust these guys to help! Really hurt

I called the STURTS STREET SOUTH MELBOURNE MY CAR TYRE AND AUTO team this morning 29th October 2025 and dealt with a member named [Name Removed] at MY CAR in South Melbourne. To even rate their customer service by having to put in a star is already insulting. I had to let them know 6 times of my request to get a quote I had to keep asking to be… Read more

sent to me today. I requested this 6 times via email AND web chat and guess what? They had the ignorance, audacity and gall to keep asking: What's the registration number? I understand how busy they are BUT [Name Removed]: here's a tiny tiny tip or even some customerly advice,. When you happily say that you will send the requested quote to me AND.... DO NOT FOLLOW THROUGH... well, that's poor poor insulting customer service. To be kept waiting and to have to call back more than 3 times is pretty P*****SS POOR, I myself have been in customer service for over 30 years and if I do not and did not follow through on a customer's request, I would be pulled out for a " meeting " and read the riot act in a " nice way " so that HR does not have to get involved. Still after 6 emails and web chats ( Probably AI generated ) I'm sorry to say that I will NEVER EVER RETURN TO SOUTH MELBOURNS MY CAR TYRE AND AUTO..... CRAPPY SERVICE: I really would not want to see what their AUTO service is if their customer service is as mentioned. Do Better guys? This will fall on deaf ears. DO NOT WASTE YOUR TIME.....TRY ANOTHER My Car Tyre and Auto perhaps?....Hmmm...I am willing to give My Car another shot BUT then again....pspsps A call back in quick time.....a day after to get BOTH sides of the story from someone who actually CAN DO something would be a great place to startinstead of sending messages of thanks for your feedback would be GREAT . " We will submit your feedback for training processes etc etc etc...." Please send me the ORGAN GRINDER, I am tired of waiting to speak to the monkies...