3,029 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
This is my second renewal on my prepaid Kogan mobile plan and I am still very happy, mainly because the wait time to get through to a real customer service officer is next to nothing, and the service is always extremely satisfactory. No stress at all ! This time, a big thank you to Krisha for being such a great help with sorting out the right plan for me. Show reply
I have been with Kogan Mobile for a number of years. They have always been helpful and supportive for any follow up. The coverage is fantastic. The service is excellent. Brianna was brilliant in helping me swap my email. Candace from customer support was very helpful with my dilemma and with a purchase I recently made. Thank you Kogan mobile. Show details · 1
I find it annoying that Kogan mobile dont have the option to cancel mobile plans by the user through the app or website, and also automatically puts users on their "First" plan trial, and charges the user afterwards, thats disclosed to the user in a small fine print.. Without a clear way to cancel that as well until the user had been charged and… Read more · 1
cancel it.
Thankfully I got refunded after that stress automatically right after I cancelled the plan the day they charged it, and only because i noticed kogan charged me on my trsnsactions. And the reason i put Kogan in 4 stars despite the negatives I experienced, its still resolvable so far, and also Kogana mobiles customer service call is actually really great at quickly cancelling that mobile plans, and helping you switch over to another plan with them. Like for me it was cancelling their monthly plan to a yearly plan of theirs, all in just 6 minutes! And with great value for the money. so, its not perfect, but its still pretty good. The data itself is decent so far using it for a month for the price, not superb, but it works, which is enough for me.
Reviews with attachments
lady is very professional very helpful her name Cereina and she make smile Show details · 1
Muzammil was extremely helpful and kind throughout the entire process. He assisted me at every step of the way with activating my SIM and transferring my mobile service from Optus to Kogan. His support made the experience smooth and stress-free. Show details · 1
Blew my data and they fixed it – I left my hotspot open and it drained 10 gig in 30 minutes. No time for the usage alerts to catch my attention. After I called and explained that I am a 24 month account holder and I did not get the messages in time, they gave me a 2 GB credit to get me to my next account recharge. Show details · 1
So far so good! using it the last 4 months – I bought small 365 days plan and very happy with it so far, the only issue is that small plan only supports 4G. Comparing to previous provider that I was paying $65/month , this one is $120 for 1 year which works and is is very cheap! of course internet is not very fast inside buildings or during watching movies as it is 4G. Sim card takes time… Read more · 1
to arrive about 4 weeks but as arrived you should simply follow carefully the instruction from customer care and your sim card will be activated within 1 day. so far so good!
Super Duper Support from Kogan Mobile – Five Star Service by Kogan Support. I lost my mobile recharge voucher code and when found, it was expired, the Support team has listened to me, helped me, reissued the new recharge coucher code at no cost. Show details · 1
- +1
Impossible to cancel, continued charging for months My elderly mother (over 70) visited Australia from Brazil, so I bought her a Kogan Mobile SIM. The service was advertised as prepaid, not recurring. The account was registered in her name but using MY bank card, and the account is under MY email address. No ID or verification was required at… Read more
signup.
When she returned to Brazil, I tried to cancel the service. First attempt: logging into the website. I have full access (email, password, everything), but there is no option anywhere to cancel the service or remove payment details.
Second attempt: calling support. I was told ONLY my mother can authorize removal of MY bank card from the account. So I was allowed to create the account, pay for it, and manage it using my email, but I am not allowed to stop the charges.
My mother does not live in Australia, does not speak English, and cannot realistically deal with Australian phone support.
I then emailed support, opened a Fair Trading complaint, and disputed the charges with my bank. Despite all this, Kogan has continued charging my card for three months.
This situation is completely unreasonable. A prepaid service should not be able to keep charging a third party indefinitely while making cancellation practically impossible.
Avoid giving them your payment details unless you are prepared for a very difficult time cancelling.
I was with Kogan last year and had no problem so I bought the pre-paid sim 365 days Flex with 200GB ($159) this year, and the 4G connection has been TERRIBLE. It’s extremely unstable and will not connect to the internet every 5 mins. It doesn’t matter where I am in Brisbane no matter how crowded or not it will always have this patchy connection… Read more
and I am out of patience. I can’t even post this review until I wait the connection is stable. Ridiculous. I want to get a refund. I will be switching to a different company.
Hi Coco, thanks for your review, and we're sorry to hear… Read more
Network terrible. Barely works even if you have full signal bars. When you buy a 365 day pre paid, they steal your data. I've used about 9gb in 60 days according to my phone. Yet Kogan say I've used 166gb. Unreal thieves. Steer clear! Highway robbery When you ask them about it they ignore you
Hi Chris, thanks for your feedback. Kogan Mobile enquiries… Read more
(Check screenshot) Kogan will cut all internet and phone reception access for a week at a time without warning, don't buy!!! Show details
Hi there, we'd be more than happy to help. Could you please… Read more
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Very bad, scammers who do not abide by contracts. I warn against any of them. Stay away from this company. You will regret it. Show details
Hi Jaber, we'd be more than happy to help. Could you please… Read more
Poor experience with customer service. Called Kogan Mobile in February to refund a plan and reinstate my previous plan. Customer service was able to provide me with a refund but could not find any record of me ever having another plan with them. After two days and three separated customer service representative, I finally was able to have my… Read more
original plan reinstated, with the representative at the time confirming a new expiry date of 2027 for this phone and data package. Six months later, when my monthly service is due to recharge, it suddenly shows that I have 0GBs of data, despite the expiry of the plan still being 2027. I then ring customer service again to ask why this had happened, to which they inform me that they had adjusted the data package on their end to have an original expiry date rather than the new expiry that I can see on my customer portal. After two days and having to speak to three different representatives again, there was no acknowledgement that their had been miscommunication on their end regarding the expiry of the plan, one of the customer service managers, Jasmine, was only able to explain that it was a 'system glitch' and that I had to purchase a new plan. The representatives were quite unprofessional during our conversations, constable cutting me off using a domineering tone as I was explaining my situation and provided no solution to my issue of not being in a finacial situation to immediately purchase a new plan. In the end, I was left with no data, no proposed solution to purchasing a new plan and no acknowledgement of miscommunication on the part of Kogan Mobile.
Hi Thea, we'd be more than happy to help. We responded to… Read more
The flex yearly plans are some of the cheapest around you can get 17GB data on 4G monthly for less than $150 per year! However this is where the fun stop as literally 70-80km outside most capital cities the network does not work at all. I was more annoyed when they bombarded us with text messages saying they are expanding their network in early… Read more
2025 but it is the same. I live In Adelaide and I went 82km outside of Adelaide to an area where the network coverage checker says there is 4G outdoors. both my wife and I had no 4G (or any internet data for that matter) for 2 days we were there. This is a repeating story every time we travel anywhere the same issue occurs. We have to rely on wifi or on someone else so after our current plan expires we are both leaving Kogan as the network is not up to standards to what is being promised. See screenshot attached.
Hi there, thanks for your feedback! We’re sorry to hear… Read more
I've just signed up for 12 month pre-paid and WHAT A MASSIVE MISTAKE. Email from Kogan (see attached image) states "Porting will usually be completed in 3 hours unless a Sunday or public holiday". I signed up at 11:00am today (Thursday) from inner Melbourne suburb (less than 15kms from CBD), and guess what .... at 7:30pm no service, I can't call… Read more
them b/c have no service (ONLY SOS) so I am without a working phone. DON'T SIGN UP - this company is breaching the Fair Trading Act / consumer law by engaging in false and misleading advertising, and the other posts in this forum who have had the same experience as I am having prove Kogan know's it is engaging in false and misleading advertising. AVOID AT ALL COSTS AND GO ELSEWHERE.
Hi there, thank you for sharing your feedback. We regret… Read more
Latest follow-ups
Poor reception compared to Moose mobile. I change to Kogan mobile from Moose mobile as the price was very appealing but I realised the receptions at my workplace in Brisbane is very poor.
Follow-up · Data speed is good to watch YouTube, and reception elsewhere is no issue. So it is probably my workplace.
Hi Koi, thank you for sharing your feedback. We regret that… Read more
difficulty in activating new SIM - bought a new SIM, tried to activate it on their website, it didn't work. Called them - the lady said I should download a different browser, Google Chrome, because their site doesn't work with Firefox (it has done… Read more
in the past). In fact I'd already tried with my wife's computer - and its browser is Google Chrome anyway. But after a long and unpleasant argument about whether I should have to fix Kogan's problems, she was persuaded to activate the new SIM for me. Why they expect users to have sufficient expertise to find, download and install a new browser, when they don't have sufficient expertise to write web pages which work on all common browsers, was not revealed. Looking at the SIM pack I notice that it has no information about how to activate it if you don't happen to already have access to the internet. Other companies that I've used in the past (4 of the 5 whose documentation I have kept) provide a phone number for activation.
Follow-up · data speed OK (for what I expected - it's only 4G) call quality, coverage OK
Hi Jeremy, as we are constantly striving to improve, your… Read more
Cancelled service 3 months ago, yet Kogan Mobile continue to charge me for it. Several emails to Kogan have proved futile as they insist that they and Kogan Mobile are separate companies even though the sims were ordered from Kogan. Tried to open a… Read more
case with CAV but that was a waste of time as they were about as useful as an ashtray on a motorbike. Now hoping my bank will just block the charges on my credit card. Just absurd in this day and age that a company can act in a fraudulent manner with such impunity.
Follow-up · Ordered two sims through Kogan. Tried to activate the first one for a work phone but was sent incorrect login details when I tried to port number. Rang help line only to get someone who could barely speak English and also could not speak loudly enough to be heard so gave up and tried email/web help. Email help does not exist for some st^pid reason… Read more
Hi Cam, we'd like to help sort this out for you. Please… Read more (+5 replies)
In-depth reviews
I wanted to port my mobile number to a Kogan plan. The first time I tried I really mucked it up. Contacted Kogan help. The first guy was quite rude and dismissive and gave me some advice which obviously wasn’t going to help. I gave up. Rang back a couple a couple of hours later to cancel the purchase. A very pleasant and helpful guy responded:… Read more · 1
“no, no trouble at all. Will be happy to do it.” Fine. Credit went though. I tried again a couple of days later. Process went through without a problem. I was advised my number had been ported. But the phone didn’t work!! Onto tech support again. Went through five calls of various value from hopeless ‘just remove the physical SIM’, to trying:” I’ll send you a new e-sim”, to the last one who was excellent. Worked carefully through the problem, told me to do a few things, and yeah it worked! (Still not sure what he said and I’m not game to fiddle with the phone again. I’m giving Kogan four stars for a couple of reasons. Their tech support was instantly available, no waiting in queues, I just connected as soon as I rang. An absolute rarity in customer support. And they have some pleasant and competent staff if you can get them. As well, all their staff (with one exception) were polite and friendly even if their rapid fire heavily accented English can be hard to understand. So, if you don’t get satisfaction first time keep trying, there are good ones there.
Exceptional Service from Yogita I wanted to share some wonderful feedback about my recent experience with Kogan Mobile—Yogita was diligent, patient, and incredibly thorough throughout the entire process, taking the time to listen to my needs, answering every question with clarity; her calm demeanor and attentiveness made what could have been a… Read more · 1
stressful situation feel seamless and efficient, and her dedication to delivering top-notch customer service truly stood out as she followed up promptly, provided precise information, and went the extra mile to verify details to ensure everything was perfect; her professionalism and genuine care for the customer experience are commendable, so if there’s room for recognition, Yogita deserves high praise for consistently going above and beyond—please extend my thanks to her for exemplary service; I’m a loyal Kogan Mobile customer and will not hesitate to recommend your team to friends and family; thank you again, Yogita, for your outstanding support.
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I purchased a Kogan Mobile SIM for $180 and tried to activate it, but I couldn’t complete the verification due to a name issue. I contacted customer service and spoke with Kevin. After reviewing my case, he said he couldn’t do anything. When I explained that I’ve never had this issue with other providers, he simply repeated that their system is… Read more
set up that way. There was no attempt to investigate further, escalate the issue, or consult a more experienced staff member. He was not helpful and came across as dismissive. The only suggestion he gave was to try activating the SIM using a family member’s name, which wasn’t a proper solution. For a company of this size, I expected better support. If a representative doesn’t know how to resolve an issue, they should escalate it instead of leaving the customer stuck. I called again and spoke with Usama, who resolved the issue quickly and professionally. This shows that the problem could be fixed, and better support was possible. Thank you to Usama for the excellent service. Kevin should learn from this approach. Overall, the first experience was frustrating, but the second interaction restored some confidence.
Hi Akshay, happy to hear that our Kogan Mobile agent was… Read more
Recent reviews
I had trouble with an eSim transfer. Usama helped me with outstanding customer service while helping me with my eSIM transfer. He was patient, knowledgeable, and made the entire process smooth and stress-free. He explained everything clearly and answered all of my questions. I truly appreciate his help and would highly recommend him for his exceptional support. Show reply
I bought a 365-day plan from Kogan last month, not realizing it was an eSIM. As I need a physical SIM for overseas travel, I had to transfer from eSIM and port my number from Telstra, which was quite complicated. After several unhelpful calls where no one could properly assist, I finally spoke with Kevin. He was extremely patient, guided me step… Read more · 1
by step, and helped resolve everything. Really appreciate his support — he made a frustrating experience much better!
Usama picked up when I called Kogan regarding trying to switch over to a different provider. He was extremely patient, clear, and helpful when discussing how the switch over will work. His lovely and kind personality made me want to specifically write a review for the pleasant interaction. Overall, I now understand what steps I need to take to change providers, and my day has been made by the enjoyable conversation. Show reply
I had a great experience with Kogan Mobile.One of the team members name Usama helped me a lot and made everything easy and Stress -Free.I really appreciate his patience and support,thank you so much for the excellent service. Show reply
My mobile phone was automatically renewed in error. I no longer have this mobile phone and don't need this service. I spoke to Muzammil who arranged for the cancellation and refund immediately. great Service. Show reply
Usama was really helpful and patient during process of setting up account he was extremely patient i felt really relived finishing what I thought would take forever turned out to be done in a few minutes thank you Usama. Regards Cedna Show reply
Kevin was incredibly helpful and patient with assisting me when I had some queries with my mobile account. I hope Kogan look after him as he is a huge asset to this mobile carrier Show details · 1
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Hi Felipe, thanks for your feedback. Kogan Mobile enquiries… Read more (+2 replies)