Laybyland

Amazing, Highly Recommend – Laybyland has allowed me to obtain products without paying the full amount upfront and leaving myself short. It’s also extremely flexible with payments and payment dates and I highly recommend going through them, especially for future gifts like Christmas. Show reply

One of the best ways to buy things you need, affordable and reliable – Laybyland have always had a great selection of products and offer great prices. I had ordered Wish and Woolworths girt cards for Christmas, arrived on time and well presented, highly recommend and will continue to use, affordable way to plan ahead and as a bonus I had a discount code Show reply

Fantastic service, second time around. Well done! – Updated: I’ve chosen to update my review on the existing bad review and edit the star rating because I believe that they have changed and listened to the feedback provided, I got my TV in the end, and I used them again this year to purchase other expensive items that I couldn’t afford to buy outright. The service was seamless, I got my products… Read more ·  3

within 10 days of the order being paid and everything was delivered in a timely and consistent manner. They have really lifted the bar here. Definitely worth a second chance. Please keep up the good work Laybyland.

Please do not do business with this company, they take money from you and then when it comes time to deliver the goods... radio silence! I have sent multiple emails over the last 16 days and they have delivered nothing. Laybyland your service is horrendous. You take away phone support and refuse to answer enquiries from your customers and make delivery of goods. You have reviews that have people waiting for refunds for more than 4 weeks at a time, if at all. I could not afford to buy a tv outright, so I used this business to get one over a while, I am now $1495 out of pocket and they will not answer my emails or respond to me at all. I have reported them to the ombudsman and the dept of fair trading. I'm so aanoyed, all this time i could have been trying to save that money myself and i would have had my tv ages ago. disgusting service. DO NOT USE THEM.

I ordered a bicycle from Layby Land because it was the only store advertising that particular model as in stock. I had purchased a similar bike from another online retailer about two years ago, and even at that time it was marked as low stock. Since then, I’ve been regularly searching for the same model, but it’s been unavailable everywhere—except… Read more

on Layby Land’s site.

After completing all my payments and waiting for another two weeks, they informed me the item was out of stock and issued a refund. It seems they may be advertising items that aren’t actually available in order to collect payments, hold onto customers’ money for a period, and possibly use those funds elsewhere to make a profit in the meantime.

This business model feels misleading and unethical, and it raises serious concerns about their practices. I’m genuinely surprised this isn’t illegal. Very disappointing experience.

Horrible business – If I could give them O stars I would. Laybyed 2 portable Air-conditioning for 12 months, finished paying it off. Then after a month I released what is happening with the delivery. So I go and email them and apparently they don't have them air-conditionings anymore!!! So not only did they not even bother to email me regarding what happened, I had… Read more

to chase THEM up.

Now they are taking 15 BUSINESS day to return my MONEY!!!! Never doing business them them again.

Heart broken – I put a layby on for a ps5 for my son and a $500 gift card after the first 2 payments when through for $104.57 I lost my job and missed the next payment I asked if I could please have a refund to get food for the kids the lady stated I owe them money these people need to be put on a current affair before another family gets hurt

Laybyland customer service has been good to me and with quick responses. The site items are usually expensive. Be wary about returning an item or organising a refund as it is not always straight forward. With gift cards they overcharge with fees compare to other online gift card sites such as Card.Gift

Laybyland Australia customer service has been very good with me and with quick responses. Can be expensive though. Be wary about returning an item as the process is not always straight forward. With gift card they overcharge with the fees if you compare to other gift card sites such as Card.Gift

Bought a bunch of Lego kits some hardish to find At Xmas i received a gift from a family member that was one i had on laybuy, there was no issue swapping it out. Melissa was really friendly and helpful anytime a issue like that came up. Received all my kits over a 3 week period, which was fine by me as like i said sold out at most places Very happy and will be ordering again! Show reply

Proceed with caution with update – I really wanted to give a good review the process of placing a order with laybyland was amazing, payment options excellent, having the choice of timeframe love. But all my happiness has now disappeared. Paid off layby early to make sure we had gifts in time for birthday and Christmas, just like their website states, it's been 3 weeks still no… Read more

tracking information, every email is stated to be from same person but she continues to change her story,

I got a notification my layby was finalised a week and half after final payment was made , email respond was shipped within 10 days, then I get told 21 days then I get told ETA 29th of Nov 2024, then I get told delays are expected due to Christmas period, then I get told due to ship this week and still nothing.

WHEN WILL MY ORDER # 1107915 BE SHIPPED

Now after reading everyone's reviews I'm worried this is scam and I'm being messed around, when I'm not getting clear response to emails, i advice that future customers proceed with caution.

** UPDATE**

I Received all of my order but 1 very important gift, was told it was shipped then someone else said it was waiting to be sent, after being caught out lying the week before Christmas they finally came up honest and told me they didn't have the stock, I was given a full refund on that product within 5 days, however I now can't get this product anywhere and have a very upset child who waited all year to be told sorry It's not coming,

I will not be using laybyland again, the stress this place has caused is unbelievable.

Takes too long and no communication – Have paid my layby off and still waiting been waiting for about 4 - 5 weeks and still no answer to when they will deliver it

Bad experience – Bad service comes to communication can't ring an can't change date payment they DONT get back in 1 business day like says I'll never recommend or go with them again

terrible – i have paid off my item 4 weeks ago and nothing i have sent them emails and nothing. Last time i used those guys it took 6 weeks to get the item to me. i throught give them a another go and i wish i didn't. i'm trying to get a refund but i have no luck.

bad service – iv done a few laybys with laybyland they never seem to have the stock, this latest layby kept getting told its been shipped a month later still nothing, then i get a message back saying its out of stock now im waiting for a refund, prob another month waiting on the money back

Biggest scam – Wish I could give them no stars.. I have an order that I fully paid that I have not received yet. It’s been about 5-6 weeks. Have emailed them multiple times and they said 10 days to process but I still didn’t receive any orders and now they are ignoring my emails.. Will never buy from this company again.

Poor service – Where's your refund 10% of my 200.00 65.00 back come on never doing business with you again give customers they refund back or what you owe them shame on you

Never again – Where do I start? First of all.had an issue with my paid off giftcards. It took 3 weeks after many emails and only after I changed the cards to e gift cards did I eventually get them. Next issue I paid off a sofa the end of January 2024 waiting for a confirmation on when delivery would occur? It was only after emailing them a month later did I… Read more

get a response? Out of stock offered me a Freedom Gift Card or something else in the range. Nothing was in my price range so asked for a refund? Still waiting after email after email? First I was told 10 -14 days then it was an extra 2 days now it's 17 business days which is around 3 weeks with the weekends? I am fed up i paid for the item i deserve a refund. Update after many emails (as they don't have customer service phone number) and going through PayPal to lodge a complaint did I eventually receive my refund . I should not have to hassle laybyland to get a refund when they were at fault and I paid off the item.

Avoid will take you months to get your money back – If I could do no stars I would made a purchase back in January went with the shortest plan after the month it was another month 5 weeks to tell me the product was no longer available then it's taken another 3 weeks for a refund I don't have so they have had my money all this time I wonder if they only supply some stuff and do this to alot of… Read more

people hold our money in high interest account I've never known a company to take over 3 weeks to give a refund these days it can be a couple of days or maybe a week I would definitely not recommend this company I wish I had just gone to gone somewhere else to start with the price seemed to good to be true which makes me think half the things they offer they don't have and no this already when they take your money

Take forever to return money even with Financial hardship – Will not pay my money back even though I said I could not continue with my layby due to financial difficulties and ill health. Payments come out each week. But can't return it to someone who really needs it despite explaining my situation over and over. No care or understanding. No phone to call them. So replying takes forever. They took 300 of my… Read more

800 paid as well even when explaining my situation. Not happy at all. Taking advantage of your customers unfortunate illness.

Poor Delivery of goods – So, paid off my exercise equipment 5 weeks ago, after many, many emails they finally sent off half my order. They are now refusing to respond to my emails about the other half of my order, and I have sent quite a few of them. Never, ever again will I buy from this company. All I want is either my money back or my order to be shipped.

Scammers – Absolute scam! You pay off your layby then get no confirmation on your item until you contact them then they say it’s delayed over and over and never even post your products or offer refund! Raised a problem with PayPal lucky I paid via PayPal and now have to wait to get a refund through them as this company won’t even respond to PayPal to let them know order is cancelled so thanks for ruining my sons birthday now he won’t have a present

Behind the times, inflexible payment options – Purchased a mattress through them (discount + other loyalty card reward offer). Unfortunately, the company is a decade or two behind the times when it comes to repayments. Your repayment date is locked in and there's no option to pay it earlier. I had an unexpected bill come up, so thought I would pay LaybyLand earlier. Went online to find all you… Read more

can do is change your payment method. Anything else requires a call to customer service. Ended up copping a $3 dishonour fee from LaybyLand since I didn't have the time that week to wait on the phone. And my layby repayment was rescheduled by a month. In this day and age, this kind of service just isn't acceptable. Being able to make a repayment out of schedule is pretty common among credit and BNPL providers, and has always been available in retail stores. After this experience, I can't find any reason to use Laybyland over any other option.

Waiting for a refund! – Paid off christmas presents in October was told i would have them in November, shipping was delayed as apparently didn't have them in stock. Parcel got lost in the mail, have verification from Aust Post. Was told a month ago that my refund was being processed! Still waiting for it!! Was a substantial amount of money! Will never use this company again!!! Will now have to follow up a refund with Australia Post! I want my $1800 back!!!

Don't use save up and buy – Paid an order off start of January 2024 and still waiting for delivery. It's a whitegoods item so expected some delays but to be told 3 different delivery days is just unacceptable and frustrating. A fridge I am now indeed of. 3 times I have stayed home all day expecting delivery and no delivery. No communication. Past week I have emailed daily requesting a refund so I can buy in-store and still no response. Save up and buy in-store.

Dodgy sellers – Bought Morphy Richards slow cooker. Paid off by November 2023. January 2024 they told me it was out of stock. Still waiting on refund. I worked for Morphy Richards parent company, the slow cooker has been obsolete for over 12 months, yet they still say it’s in stock. Show details

DO NOT USE - SCAM – Do not use this company - did the payment plan as needed but the company did not provide the goods. Requested a refund multiple times never received the refund and then had to dispute the money with my bank. A warning for people DO NOT USE COMPLETE SCAM Show details

If I could give zero stars I would – Have been waiting almost a month for my refund. Keep getting told different things. Worst company i have ever dealt with. Stay away! Never have I ever had to wait a month for a refund! Never again will I use this ridiculous business again! Will most definitely be taking this further and reporting this scam of a company to fair trading.