3,320 reviews
AI reviews summary
Customer feedback for LightInTheBox reveals a significant divide between users who value the platform's affordability and variety, and those who have encountered severe issues with product accuracy and post-purchase support. While many shoppers report successful transactions with well-made items, a recurring pattern of disputes regarding material quality and return hurdles persists.
Pros
- Extensive Variety and Value: The platform is frequently praised for its massive range of products, particularly in costumes, novelty items, and apparel, offered at highly competitive price points.
- User-Friendly Interface: The website and mobile app are noted for being easy to navigate, with efficient search functions and a straightforward ordering process.
- Accurate Sizing Guides: Several successful shoppers highlight that when the provided sizing charts are used, the garments fit well and are true to the measurements listed.
- Effective Resolution via Mediation: While initial support can be difficult, users who escalated issues through third-party platforms or specific representatives (notably "Megha") often received satisfactory resolutions.
Cons
- Material Discrepancies: A major recurring complaint involves items arriving in different fabrics than advertised, specifically receiving cheap polyester when cotton or linen was expected.
- Prohibitive Return Policy: Users frequently flag that returning faulty or incorrect items is nearly impossible, as they are often required to ship products back to China at their own expense, which sometimes exceeds the item's value.
- Aggressive Partial Refund Offers: When issues are raised, the company systematically offers 30%–60% partial refunds or store credit to avoid full returns, which many customers find unacceptable for "unfit for purpose" goods.
- Inconsistent Customer Support: Feedback indicates a reliance on AI bots that provide scripted, unhelpful responses, making it difficult to resolve technical faults or shipping errors without persistent effort.
Verdict
LightInTheBox is a viable option for budget-conscious shoppers who prioritising variety and low prices, provided they carefully check sizing charts and manage expectations regarding fabric quality. However, the high risk associated with difficult returns and inconsistent product accuracy makes it a "buyer beware" platform, particularly for higher-value electronics or formal wear.
The good things about Light in the Box : Quick delivery : progress of all orders are monitored : easy site to navigate: wide range of products at reasonable prices, and of high quality. Show details
Watch purchased in Jan 26 stopped working after 5 months for no reason after a firmware upgrade. Reached out to support for help several times but was ignored. Went online to order to request exchange but was told by AI it was out of warranty so bad luck no exchange or return. Show details
Different from what I expected and ordered. The picture shows one style but I received different. Missing one part for extra covering. Disappointed! Not recommending from this site
Hello, we're sorry to hear the item did not meet… Read more
Reviews with attachments
- +2
Awesome Halloween duvet (doona) and matching pillow cases. A pumpkin filled with fire from the breath of two dragons and adorned with a black cat, mushrooms, and other mystical elements makes this set really come alive. Zippered closure on the duvet and folded pocket style pillow cases. Lightweight and super fun! I really like how the colours pop!
My issue with this product was successfully sorted out by Megha to both our satisfy Show 5 replies
Ordered two pairs of high heels platform shoes for my daughter as a Christmas gift. Wanted to get my shopping all done before the rush. They arrived today. A black pair and a nude pair. All jammed together in one crumpled, dirty small cardboard box. Not really a box either. Just cardboard taped together. I was disgusted. I opened them and tried… Read more · 15
one on. My daughter and I are the same size in shoes. They were nowhere near the correct size. Couldn’t get them on my feet even. Tried to contact Customer Service. There’s no phone number. No email address. You have to download apps and all this stuff and still nothing. I have sent an email to an address that is their’s but it’s for people wanting to buy so it won’t be passed on I’m sure. I’m gutted and angry. They say they say on website they do not give return labels. Customers pay. But given the state of this order I expect them to send me a paid label. They demand the returns are in original packing. A crumpled cardboard filthy box. If I do do not get satisfaction I’m going to the Office of Fair Trading and it’s so bad, maybe even A Current Affair. Don’t deal with them! I have spent a lot of money for this rubbish.
Plaque exceeded expectations. Clear picture, tasteful design and well made. Wonderful momento. If price stays affordable I will order more
- +1
I purchased a 1080P Vlogging camera, plus a SD card from LightInTheBox as a gift for my grandson. It looked very pretty, but the camera was faulty from the start. Unfortunately when I gave it to my grandson for his 11th birthday, it was outside the thirty day warranty period! And sadly, I had a disappointed grandson because it would not take… Read more
videos at all. Instead it just froze completely. Plus the SD card was corrupted from the outset.
Initially when I contacted LightInTheBox I was absolutely unable to obtain any satisfaction. It took many emails and a great deal of negotiating before I finally struck a most helpful Customer Service Representative called Megha and a shout out to Megha, she managed to arrange a full refund for the camera, for which I am very grateful. Thank you Megha for your help.
But it is a shame that it took such persistent effort on my part to achieve this.
I’ve ordered an Apple Watch band from them nearly two months ago and I got it delivered end of last week. It was a hassle to get it delivered and I requested the refund multiple times although they kept asking me for patience. Anyway I got it delivered but just keep in mind it can take up to two months.
Dear Juliana L, This is Emma, supervisor of… Read more
Email specials and deals are a lower price to when you click the link and attempt to make the purchase on the website. There are no coupon links to bring the website price to the heavily marketed email price. This is very misleading
Thank you for your Feedback! Regarding the pricing,… Read more (+14 replies)
Do not be fulled by preatty add images, products are not embroidery and are low quality prints wiht out of focus images and questionable fabric. Impossible to down to criminal return "poilicy" - thye ratiin more than 10% of your retund and askin to pay for shipping: "Please also kindly note that, as stated in our return policy at the time of… Read more
purchase, refunds are issued for the item value only. Shipping fees and sales taxes are third-party charges that are not retained by us directly, and therefore unfortunately cannot be refunded."
Dear David, We’re sorry to hear you were… Read more
Purchased two shower grip rails. Package arrived however one of the grips was damaged in transit and unusable. Box was damaged and consequently rubber seal will not seal to wall. After requesting a replacement I was notified via email that I would be charged 50% of total price for replacement or alternatively a measly 30% refund of total cost. … Read more
I simply requested a replacement for damaged item and this response is unacceptable. Be wary of this site
Hi Ange, Thank you for your feedback, and we’re… Read more
Find out how LightInTheBox compares to other General Merchandise Shops
Know better, choose better.
Ordered 2 packs of Unisex Aprons Set, Durable Solid Color Polyester Kitchen Aprons with Adjustable Neck and 2 Large Pockets, Machine Washable through Light In the Box. The product was extremely poor quality to the point that the straps/strings were not even long enough to tie the apron at the back. The fabric almost felt like plastic and was… Read more
hard and even though it was polyester it crushed the moment you touched it.
I contacted the supplier and they offered a 30% refund on the purchase price or a 50% store credit. I said I wanted a full refund and they said I needed to return the product at my own cost. The purchase price was $44.78 plus postage $7.68. To return the product at the cheapest possible price through Australia Post was $38. Obviously they know the cost will be prohibitive so they just opt for a credit or reduced refund so there is no incentive to return it.
I was buying this for a start up charity, so to receive an offer of $13.47 as a refund of a substandard product, when I spent $52.46 and waited over 2 weeks to arrive I was extremely disappointed. The aprons will now become landfill :(
If zero stars was an option, I would have given a 0 star review.
Dear Trudy, Thank you for taking the time to share… Read more (+1 reply)
Well folks if you want to be taken for a ride and waste your money purchase your stitching book from here! I bought one and also bought one from Temu to compare quality etc only to discover the Temu stitching book and accessories are identical to the one I purchased here at Light in The Box and was fraction of the price. I suspect LITB may be… Read more
buying from Temu and then on selling with quite a profit margin. Will never purchase anything from Light in The Box again. Beware!
We regret reading about this bad experience. We are… Read more (+2 replies)
Products are terrible and break after one wear do not buy, when i mentioned the elastic broke after one wear on a top they said it was not visible so is a sold on the picture, another top I bough come with ribbon and parts separately and wanted me to basically make the top myself. Sent 2 video to show the elastic gone and would not take responsibility.
Dear customer, This is Megha, supervisor of… Read more
Latest follow-ups
It has been over a year that I have been a customer of LITB. I think the App is fantastic, very easy to navigate and I'm not very tech. savvy. I have ordered many many different types of products, and only a few have required contact with customer… Read more
service. My experiences with customer service and in particular the two representatives who usually deal with my queries, Samira and Fabio are above and beyond fantastic. All the reps. are great but these two stand out. They are polite, friendly, extremely respectful and very very proactive in working towards a mutually beneficial solution. I love the range of products, the quality is mostly very good, the products mostly match the description or pictures, the flash sales have some great products and savings. I recommend LITB to many people, particularly those who compliment the products I have bought from LITB and I get lots of compliments. Ladies actually stop me in the street or wherever(including on a cruise ship recently) and compliment me and ask where did I get the product from, and I always tell them LITB.
Follow-up · LITB flash sales are ongoing and the products change daily, with a variety of products from clothing to homewares to electronics to name a few. I have found all the product types to be usually of good quality and value. I live in Australia and the delivery times are excellent, usually only 14 days from order to delivery, if there is going to be a… Read more
They send me the wrong size phone case and do NOT admit their mistake. They only refund my money if I return the item, which leaves me out of pocket. NEVER EVER will I buy from this company and neither should you
Follow-up · Don't buy there!!! I'm still in dispute with PayPal as they made a decision in favour of the seller. Why should I sent the wrong item back, and spend money on postage? Best, buy from reputable businesses who understand the orders clearly and send the right product
Hi Sonja, We understand your concern about… Read more (+1 reply)
I ordered a pair of shorts which were very cheaply made and at least two sizes too small. When I contacted the company about returning the shorts, I was given the runaround: first, they offered to give me a percentage off of the price if I would… Read more
keep the shorts (why I would want a pair of shorts that don't fit is beyond my comprehension); then, when I refused this, gave me this complicated set of directions to return the shorts to China (even though the shorts were mailed from a distribution center in the US), at my cost, with no guarantee that I would receive any money back. Absolute con artists.
Follow-up · Yes, there was a sizing chart. I ordered the size based on the chart, yet it was at least two sizes too small, in my opinion. They made the return ridiculously complicated, obviously with the goal of dissuading customers from returning their items. First, they kept offering me a partial refund (they did this at least twice) if I kept the… Read more
Dear Michael, We’re sorry to hear about your… Read more
Positive reviews
The quality of the costume clothes I have bought for a number of school productions if fabulous. Sometimes I’ve added the odd trim to shake it up a bit and make a set of things look different but they are certainly a great base to start with or stand alone product. Service has been fairly good to Australia Show details
I ordered a figure skating dress for my daughter and asked for it to be expediated as it wasn’t going to arrive in time as I left it quite late. They were so helpful and the dress arrived 2 weeks before the competition and it’s of a very high quality. The dress fits perfectly and its sparkle is sensational. I’m looking forward to seeing my… Read more
daughter compete in it. She absolutely loves it too! Thank you Light in the box will definitely order again! :)
I have been purchasing men's tops from LIGHTINTHE BOX for the past month I am happy to say their advertised product and what you receive are either exact or very close and I continue to order I have found I need to order small rather than my usual medium if I want a tighter fit Excellent company...fast delivery and communication Highly recommended Mike Taylor Show details
Find out how LightInTheBox compares to other General Merchandise Shops
Know better, choose better.
Negative reviews
I am currently dealing with them and i can tell you i am not very happy i ordered two paires of pants was $18 each but for some reason that was no where near the price i was charged after ordering them i found out in my bank account the some they took was $59 i am currently in dispute over this i am advising people out there to be very carfull and… Read more
my namee is Garrry i am 79 years old and i don't like being what i call ripped off i am still waiting for them to fix this
Hello Garry, we’re sorry for the confusion… Read more
I ordered underwear online and they took my money I have recieved no order confirmation. No enail whatsoever. I have the app and when i sign in I cant find no order . Very dodgy
hi Lee, Thank you for leaving a comment on our… Read more
If I could give this company zero I would. Disgraceful, non existent customer service!! Buyer beware…THIS IS NOT AN AUSTRALIAN SITE!!!…Its a CHINESE company based in Guangdong. Linked with scammers to trick you into handing over your personal details and phone contacts. Do not scan QR codes, Download dangerous apps, and never declare your browser.… Read more
Edge warns you of the potential for hackers to infiltrate your computer if you do. Pay Pal is all over them, for their cheap non functioning knock offs. Plus it is a really complicated process finding a way to return anything, then they got the hide to offer a 50% credit or 30% refund and sending the item back to a China address, costing $20-$30 in postage, When actually it was shipped from a Sydney warehouse. Buyer beware, no phone no email. Many other Chinese companies are doing the same thing. It was a horrible experience, always check these product reviews first, as I will in future.
Dear Pfk, We’re truly sorry to read about your… Read more
Recent reviews
Exceptional First‑Time Experience and I am Already Ordering Again As a first‑time buyer with LightInTheBox, I was genuinely amazed by the entire experience. Their service was smooth, reliable, and far better than I expected. When my order arrived, the quality of the clothes truly exceeded my expectations. Beautifully designed, well‑made, and… Read more
exactly as shown online. I am so impressed that I am already planning to place another order. LightInTheBox has earned my trust, and this is where I’ll be shopping for clothes from now on. Highly recommended for anyone who values great design, quality, and service.
I have purchased numerous clothes from LightinTheBox, and all have been true to size and good quality for the price. I am thrilled with their products. I love the extensive choice available, everything has arrived on time. I can only speak highly of their products and their service. Thank you, LightinTheBox.
Gobsmacked!! I just got GOOD customer service from a large online product provider?? When did that last happen...?? Really impressed that LITB's customer rep 'Remilou' went out of their way to get me a partial refund on something that didn't fit the description on their site, but that I had failed to report, because I did not open the package… Read more
until 2 months later. They deserve a pat on the back for that. Although the product was not quite as described, it was good/ fair quality and I'll find another use for it.
Light in the box is an easy site to navigate and the range, quality and pricing of their products is very satisfying. Orders are monitored up to delivery. An excellent service.
Follow-up · All but one of my orders have been delivered safely and have arrived in good order. The progress of orders is monitered and none overlooked. I have been very satisfied with the service and have recommended them to all my family
Purchased 4 external wall lights. Design and range was excellent and the quality was very high. Exactly as shown on website. We had initial doubts about coming from China, but it was a good ordering process and delivery was quicker than they estimated. Even when we had one small quality issue (some paint had chipped off one light),… Read more
communications were prompt and courteous and the matter resolved within a short space of time. Innovative design, great value for money, and well packaged delivery. Only uncertainty is that the globe is a sealed LED (IP65) - but it should last along time. Recommended.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dear Wayne, Thank you for taking the time to share… Read more