LightInTheBox

Disappointing sizing and missing tags—buyer beware! I ordered a Men's Rash Guard Bathing Suit Swimsuits Patchwork Full-Length Leg UV Protection Quick Dry Elastic Long Sleeve Swimwear Swimsuit Surfing Diving Beach Winter (Order 88396434) from LightInTheBox. The shirt arrived labeled 4XL, but it is global/Asian sizing and nowhere near a standard… Read more

Australian XL. To make matters worse, the size tag on the trousers was completely missing, so there is no way to verify what size they actually sent. When I tried to sort it out, I found out I have to pay expensive international return shipping for their mistake. Not worth the hassle. Save your money.

Awesome Halloween duvet (doona) and matching pillow cases. A pumpkin filled with fire from the breath of two dragons and adorned with a black cat, mushrooms, and other mystical elements makes this set really come alive. Zippered closure on the duvet and folded pocket style pillow cases. Lightweight and super fun! I really like how the colours pop!

My issue with this product was successfully sorted out by Megha to both our satisfy Show 5 replies

Ordered two pairs of high heels platform shoes for my daughter as a Christmas gift. Wanted to get my shopping all done before the rush. They arrived today. A black pair and a nude pair. All jammed together in one crumpled, dirty small cardboard box. Not really a box either. Just cardboard taped together. I was disgusted. I opened them and tried… Read more ·  15

one on. My daughter and I are the same size in shoes. They were nowhere near the correct size. Couldn’t get them on my feet even. Tried to contact Customer Service. There’s no phone number. No email address. You have to download apps and all this stuff and still nothing. I have sent an email to an address that is their’s but it’s for people wanting to buy so it won’t be passed on I’m sure. I’m gutted and angry. They say they say on website they do not give return labels. Customers pay. But given the state of this order I expect them to send me a paid label. They demand the returns are in original packing. A crumpled cardboard filthy box. If I do do not get satisfaction I’m going to the Office of Fair Trading and it’s so bad, maybe even A Current Affair. Don’t deal with them! I have spent a lot of money for this rubbish.

Plaque exceeded expectations. Clear picture, tasteful design and well made. Wonderful momento. If price stays affordable I will order more

I purchased a 1080P Vlogging camera, plus a SD card from LightInTheBox as a gift for my grandson. It looked very pretty, but the camera was faulty from the start. Unfortunately when I gave it to my grandson for his 11th birthday, it was outside the thirty day warranty period! And sadly, I had a disappointed grandson because it would not take… Read more

videos at all. Instead it just froze completely. Plus the SD card was corrupted from the outset.

Initially when I contacted LightInTheBox I was absolutely unable to obtain any satisfaction. It took many emails and a great deal of negotiating before I finally struck a most helpful Customer Service Representative called Megha and a shout out to Megha, she managed to arrange a full refund for the camera, for which I am very grateful. Thank you Megha for your help.

But it is a shame that it took such persistent effort on my part to achieve this.

I’ve ordered an Apple Watch band from them nearly two months ago and I got it delivered end of last week. It was a hassle to get it delivered and I requested the refund multiple times although they kept asking me for patience. Anyway I got it delivered but just keep in mind it can take up to two months.

Different from what I expected and ordered. The picture shows one style but I received different. Missing one part for extra covering. Disappointed! Not recommending from this site

Do not be fulled by preatty add images, products are not embroidery and are low quality prints wiht out of focus images and questionable fabric. Impossible to down to criminal return "poilicy" - thye ratiin more than 10% of your retund and askin to pay for shipping: "Please also kindly note that, as stated in our return policy at the time of… Read more

purchase, refunds are issued for the item value only. Shipping fees and sales taxes are third-party charges that are not retained by us directly, and therefore unfortunately cannot be refunded."

Email specials and deals are a lower price to when you click the link and attempt to make the purchase on the website. There are no coupon links to bring the website price to the heavily marketed email price. This is very misleading

Purchased two shower grip rails. Package arrived however one of the grips was damaged in transit and unusable. Box was damaged and consequently rubber seal will not seal to wall. After requesting a replacement I was notified via email that I would be charged 50% of total price for replacement or alternatively a measly 30% refund of total cost. … Read more

I simply requested a replacement for damaged item and this response is unacceptable. Be wary of this site

Ordered 2 packs of Unisex Aprons Set, Durable Solid Color Polyester Kitchen Aprons with Adjustable Neck and 2 Large Pockets, Machine Washable through Light In the Box. The product was extremely poor quality to the point that the straps/strings were not even long enough to tie the apron at the back. The fabric almost felt like plastic and was… Read more

hard and even though it was polyester it crushed the moment you touched it.

I contacted the supplier and they offered a 30% refund on the purchase price or a 50% store credit. I said I wanted a full refund and they said I needed to return the product at my own cost. The purchase price was $44.78 plus postage $7.68. To return the product at the cheapest possible price through Australia Post was $38. Obviously they know the cost will be prohibitive so they just opt for a credit or reduced refund so there is no incentive to return it.

I was buying this for a start up charity, so to receive an offer of $13.47 as a refund of a substandard product, when I spent $52.46 and waited over 2 weeks to arrive I was extremely disappointed. The aprons will now become landfill :(

If zero stars was an option, I would have given a 0 star review.

Well folks if you want to be taken for a ride and waste your money purchase your stitching book from here! I bought one and also bought one from Temu to compare quality etc only to discover the Temu stitching book and accessories are identical to the one I purchased here at Light in The Box and was fraction of the price. I suspect LITB may be… Read more

buying from Temu and then on selling with quite a profit margin. Will never purchase anything from Light in The Box again. Beware!

Products are terrible and break after one wear do not buy, when i mentioned the elastic broke after one wear on a top they said it was not visible so is a sold on the picture, another top I bough come with ribbon and parts separately and wanted me to basically make the top myself. Sent 2 video to show the elastic gone and would not take responsibility.

This was my first order with this supplier. I ordered a 30 metre long roll of blue string lights which I wanted to place right along the perimeter of my pool fence. In my measurements beforehand, I knew I would need 30m. I do have a different… Read more

well known supplier I normally deal with, but blue lights are a bit harder to get than the regular colours & I couldn’t get it through my regular supplier. A 30m roll is also often harder to get, so when I saw them advertised with Light In The Box, I thought I’d give them a go.

Firstly, I should say that now that I’ve received the lights and they’re placed around my pool fence, they do look quite good. They’re bright & they work well, and one thing I found was that lights that are the furthest away from the charger are much dimmer than those closest to the charger.

However, the order was not without its problems. Delivery was very slow, and I was annoyed with myself for not checking beforehand where they are actually coming from. Their HQ is in Singapore but most shipments come from China.

The biggest problem I had was that when the lights arrived, they looked very different to the photo on the listing advertisement. I expected to see a rounded roll of lights as per the advertisement, but what I got was significantly different. Instead of a rounded type roll, the lights were in fact wound around a small piece of cardboard, and here’s where I encountered my biggest issue. Unrolling them was not easy, in fact they were quite tangled, constantly getting stuck & catching on themselves. It was a long exercise in pure frustration in untangling them and placing them where I wanted. There were several points where I was seriously contemplating giving up & chucking the lot in the bin. But I persisted & I’m glad I did. Overall, now that they’re up & working ok, I’m reasonably happy, but I’ve always said the test of any supplier is whether or not I’d order from them again. Honestly, I’m not sure.