19,053 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Lounge Lovers is strongly positive, driven by high-quality furniture, professional in-house delivery teams, and standout communication throughout the dispatch process. While a subset of customers report frustrations concerning delivery delays, product durability issues, or challenges with after-sales support and return policies, the majority of experiences reflect a smooth and satisfactory purchasing journey.
The bedroom dresser is beautiful. It was exactly what we wanted. The louvred drawers really make it stand out. It's very solidly built. The price was great value for money. The delivery process was simple. We were kept informed of where it was at and the actual delivery man was polite and very helpful. Show reply
Worth the price. I bought 2 bedside tables and they are great quality, with very minimal assembly (screwing the legs in). Incredibly robust with a beautiful satin finish. Delivery was really easy, delivery guys were great at communicating. Show details · 1
Table delivered on time, had floors being installed on same day and the delivery drivers were super careful to ensure it was delivered safely and without damage to our new floor. Both lovely and showed me how to extend the table. Thanks! Show details · 1
Reviews with attachments
It arrived so fast and it's so comfy! Love the colour. Love the fabric. Delivery guys were great. Show reply
We were happy with the order process, the delivery and the quality of the items. I would use this company again based on our initial experience. Show details · 1
- +5
Lounge Lovers were great at communicating. I was kept updated about my delivery regularly. The quality of the piece is beautiful and the delivery people (Murilo) were quick, courteous and efficient. I highly recommend buying from Lounge Lovers. Deborah Show reply
The process from start to finish was easy! The delivery amazing! The installation perfect! The delivery men both very polite and lovely! Would highly reccomended! And the couch COSY!!!! Show details · 1
Easiest to put together was quick and sufficient delivery and was delivered with great care extremely happy with the product and the delivery service Show reply
The customer service was amazing from beginning to end. Immediate updates from the moment of ordering through to the delivery. The delivery guys were awesome. They called me to let me know where they were and were super polite whilst here. My bar stools completed my amazing experience. They are such great quality and i love them. Highly recommend purchasing from Lounge Lovers Show details · 1
High quality lounge easy installation and overall service is fantastic. Show reply
I purchased fifteen Arbor dining chairs. They’re absolutely beautiful! Great value & great quality. Wonderful friendly efficient service through the Taren Point store. Show details · 1
Love this chair, looks great, and so versatile, bed, chaise and sofa. Very comfortable too. Show details · 1
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So happy! I purchased the Long Beach Leather Mini Sofa from Lounge Lovers clearance centre, massively discounted. I paid extra for delivery and received the delivery notification shortly after purchase, being delivered within 48 hours. On the day of delivery I received a tracking notification with an estimated time of arrival of my new sofa. When… Read more · 1
the delivery team arrived they carried my sofa into my apartment including up a flight of stairs. Despite being a clearance item, it had no major marks or faults at all. I am so thrilled with the overall experience and couldn’t fault it.
Bought the olive green Arlo gas lift bed and paid the extra $40 for them to assemble it for me and remove all the rubbish! So worth it to have my bed ready for me in an hour without breaking a sweat! The delivery/ assembly guys were so friendly and great :) The bed is divine too! The material looks so premium, I love it already! Show details · 1
Incredible service! Amazing delivery drivers They were so kind and helpful and went above and beyond to put everything in place. Thank you ⭐️⭐️⭐️⭐️⭐️ Show details · 1
Great experience to purchase with Lounge Lovers. As a buyer from a regional area I wasn't able to view the product in person, I was grateful to receive a fabric sample swatch to ensure I was happy with the colour. Upon receiving the lounge suite has exceeded my expectations. Show reply
I'm really satisfied with the product quality and your best service Show reply
I love the professional of how they arranged the time of delivery and notification was spot on. Thank you so much also delivery men was helpful and friendly. 100% recommendations and will come back for sure. Show details · 1
Latest follow-ups
Ordered wishbone chairs and bed heads. Unpacked 7 of the 12 chairs, everyone I unpacked were damaged. I asked Lounge Lovers to pick up the stock, bed heads were good. Overall experience, customer service very good all the way through. Delivery… Read more · 1
drivers that dropped off the stock didn’t even acknowledge me. Driver that picked up the stock, fantastic. It was such a pity in relation to the quality, as I wasted so much time.
Follow-up · Follow up atrocious to say the least. I had to fight to get my freight costs back, it took me 2 attempts and still out of pocket in the end. I phoned ACCC and flagged them as not doing the right thing by customer. A small saving for them and I will never buy off them again. Buyer beware.
Loving loungelovers – Second time lve frequented lounge lovers in Richmond. And my second purchase, from the moment you walk into the store you get nicely greated and it's nothing pushy. I also have to mention the signature fragrance it's very welcoming and inviting.… Read more · 1
The staff are relaxed and easy to communicate with. Ai Jenny is also very obliging (lol),you never left wondering if your order is arriving on time or not. I get regular txt messages letting me know how far the delivery was might l also mention that my driver Blair was very good to deal with.at no stage can l fault any of the service loungelovers offers. It's been awarsome every step of the service. Thank you guys. Love ya guts
Follow-up · I have purchased two of their two seater folding sofa beds lve managed to keep them in goodcondition, not been easy lol. Ive since had to purchase a mattress topper as there is a bar in the sofa that pokes you when you sleep on them. They are fabric sofas, so you do have to be conscious of not spilling food or drinks if your snacking and watching… Read more
Prompt service with excellent communication, providing updates on delivery. Friendly delivery drivers Show details · 1
Follow-up · No issues with damage. The table is very sturdy. Table was self-assembled, which was a little cumbersome but managed to do it first time.
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Positive reviews
Bar stools are comfortable, well made and beautifully finished. Complement our kitchen perfectly. The delivery was very convenient as I could choose a day and they gave a very precise window and delivery time. Chairs came fully assembled which I loved. Show reply
5 Stars for Lounge Lovers & Nathan. Best customer service I've experienced in a long time. From ordering to delivery, fantastic communication. Also, got in just in time with the sale Well done Lounge Lovers!!! Thanks, Donna Show details · 1
I recently purchased the Santa Monica sofa plus 2 ottomans. It is a super relaxing and chill out type of sofa that you can just sit back in an relax. The service from the beginning was excellent. A big thank you to Nathan and team with the delivery. Such care in moving the item from the truck and into place within my living room. Well done!!! Show details · 1
Negative reviews
Disappointing pricing strategy and customer service I’ve been a loyal Lounge Lovers customer and have purchased quite a few pieces from the brand over the past couple of years. Unfortunately, this experience has seriously affected my confidence in the brand. What concerns me most is the frequency and scale of their price changes. Prices seem to… Read more
be adjusted so frequently that the original “full price” can start to feel almost meaningless. Even when you see a product on sale, it is difficult to know whether it is actually a good time to buy, as there is a real possibility of another significant price reduction shortly afterwards.
I have experienced this more than once with Lounge Lovers, where products I had recently purchased were significantly discounted soon after. In my view, this makes the brand’s pricing feel unpredictable and undermines the credibility and reliability of its advertised prices.
My most recent experience was I purchased the Oskar 140cm Bench for $369 on 17 July and only picked it up on 25 July. Just over a month later, I noticed that the same product had been reduced to $299 — a $70 reduction in a very short period of time.
What was equally disappointing was the response when I raised this concern. Rather than considering the circumstances of an individual long-standing customer and offering any flexibility or goodwill, the response was essentially based on applying the policy rigidly. They claimed making a price adjustment for a delivered order would be not fair for other customers. Seriously? If offering a goodwill adjustment to a customer who purchased the product only a little over a month ago would be considered unfair to other customers, how is it fair to customers who purchased the product shortly before such a significant price reduction?
I simply think potential customers should be aware of this pricing pattern and consider it when deciding whether and when to purchase. I’m sharing my experience publicly so that other customers can make a more informed decision.
I understand shipping delays occur, but if a business is waiting on a delivery at the time they take your money at purchase, you should only be required to pay 50% at purchase and the remaining 50% when they can commit to a set delivery date. My delivery went from two weeks to six weeks with no commitment that the 6 week date could be met either.… Read more
I received a text message one business day before delivery was due telling me that the delivery had been changed to 22 September.
Lounge Lovers' policy of taking 100% of the price and delivery up front needs to be changed if they don't have stock ready to deliver. I asked for a full refund because paying for everything up front leaves the customer with zero leverage. It remains to be seen whether LL will meet the time-frame they gave me for the refund of my money.
Update: Lounge Lovers have now refunded my money.
Initial contact at kawana store was good. Purchasing over phone was fine. Delivery on time. Had contact from lounge lovers 2 times on day of delivery to update me on delivery time and once after to ask for a review. Just after the delivery I noticed a knife cut to my couch, i contacted via replying to review request message and emailed photos of… Read more
the damage and got no response. I then had to follow up via email a week later. Finally a reaping to say claims is looking into it. Then had to re send photos. Then a guy came to look at the damage. The technician said it could be fixed, but will leave a mark.
I have now taken 2 more days off work over the last two weeks as someone was suppose to fix it. It is still not fixed and I am still waiting. Id rather the chaise be replaced as ive been told you will be able to notice the repair. Im very disappointed. Such a expensensive couch and disappointing service since requesting support. I did receive a 100 voucher online to use but of course nothing at lounge lovers is $100 or less so it requires me to spend more, rather sneaky way of the company to make more money! I wont be using it as this issue has still not being fixed.
Hi Marie, thank you for taking the time to share… Read more
Recent reviews
Extremely regrettable purchase. We looked at many lounges and thought we were purchasing a quality product. What we got certainly didn’t meet the same quality we sat on in store. Like many many others, within a few weeks, our “quality” product looked like a second hand old lounge. Upon calling customer service, we were advised “that’s normal”. We… Read more
had to really push to have this looked at. When the lounge was finally inspected, we were told the interior padding/filling wasn’t adequate and of poor quality/cheaply made. We are now waiting 12/16 weeks to have parts of our lounge replaced. The risk we run now is colour differences. I would definitely not recommend this company. It’s a gamble as to what you will get. UPDATE: Attempted mediation with the company but they have made no attempt to contact me regarding my concerns. We will now wait the 12/16 weeks to see if the replacement parts are any better than the original and see if the remainder of the lounge continues to decline and wear at the same rate.
Honestly, from the first call I made to the general customer service line to secure my chairs, to delivery - one of the best customer service experiences I've had in years. Excellent communication and efficient. Show details · 1
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Hi Hang, we appreciate you taking the time to share… Read more