Lycamobile

Do not use. I ordered a Sim for $150 it never came. I tried to call and use the chat but it's AI and won't direct me to anyone or understand my issue. No one will email me back after multiple attempt to contact them. Wasted $150

Lyca Mobile Australia is one of the most unreliable, deceitful mobile service provider. 1. I bought a Lyca SIM from a local shop and topped up online from my credit card. Later, I was not able to register the SIM and Lyca mobile support center staff also not able to register the SIM. They told me to email their customer support @… Read more

cs@lycamobile.com.au which I instantly did. After that I followed up several times and they always promised the payment will be made soon. Last week (12/8), when I called them they told me that my refund will be processed in 48 hrs. It was a big lie and refund didn't arrive even after 120 hrs. I wanted to provide zero or negative rating if possible.

Do not engage with this company, I lost my number after porting because of network issue, Now asking for a full refund since 1/7 which I have constantly follow up few times but until today 10/8 refund is not processed yet. Call centres are useless but that’s the only option. Terrible company.

In the process of moving to Lyca as competitive pricing But registration and number porting process is excruciatingly painful. All the other services in the past, simple 'tell us number you want to port, put in new sim' done Lyca Register: find… Read more

and enter tiny letters on sim card (i have bad eyesight), put in passport details, your passport details rejected, put in drivers licence details, rejected, rejected, rejected. Tried to register my son's account, 'Must be over 16, rejected', In the end registered all 3 sim cards under my wife, which somehow worked

Request form. fill in details. more details, more details, name, those small numbers on the back of the sim card again, old phone network, my network isnt showing up, look up on internet and make a guess. date of birth. Not sure if its the details of the person who will be using the phone, the person who i registered, or the person who was using/account holder of the old phone. I think I put in wrong details.

OTP code. Need to put in an OTP code, sent to old phone. I was in the process of swapping out old sim card for new sim card. backtrack, return old sim card, get the OTP code to old phone Click submit. Rejected. Something not working. Tried various things. Eventually put in new sim, turn phone on, new sim is now 'activated', press 'resend OTP', take out new sim, put in old sim, get OTP code to old number, get OTP, take out old sim, put in new sim. Click submit. now it accepts submission.

For heavens sake, I had to do this 3 times for me, wife and son. several hours of tearing my hair out and now waiting to see _if it actually ports_ or if something else goes wrong.

my honest advice to you....lets say if I was given an option to choose Lyca or anyone else... Lyca would be my second choice

Lyca sim.....worst customer service i ever had in my life......topped up my account for 150$ and as i my phone was not compatible with Lyca sim(which is a joke),customer service agreed to refund my money...instead of keeping a sim with no… Read more

network....i ported to different provider and now they say they cant refund as i already ported out....how do someone know to stay on the same network which is not even working for 5-7 days for your refund to come???why didnt your customer service tell me this ??scammers....

Customer service amazing. I was distressed having had my phone hacked and needed to transfer an esim to a sim card. These wonderful people guided me through. Thank yoi Show reply

Thank you for the wonderful experience with your team. Geetika properly understood my concerns and provided excellent guidance and support throughout the process today. I truly appreciate her kindness, professionalism, and helpful advice. Thank you for the outstanding customer service. Show details ·  1

I had an issue transferring my esim to my new phone and Shaik, one of the customer service officer, assisted me promptly and effectively. I really appreciate his help and I commend him for doing a great job. Show details ·  1

I have a UK unlimited plan to use in UK and Europe, it's a plan promoted by Lycamobile as suitable for roaming data. I've been sold 35GB of data that I can't access - I haven't been able to connect to mobile internet in several EU regions in the last 2 weeks, which is disrupting my travel plans. I contacted Lycamobile during business hours and nobody has responded to date. I truly regret choosing a Lycamobile plan for my trip.

Very disappointing I’m extremely disappointed with this service. I tried more than seven times to activate my SIM card, but it still doesn’t work. I contacted customer support by email this morning and, despite waiting, I haven’t received any response. I paid for a service that I currently cannot use, and I have now requested a full refund. I… Read more

hope they will resolve the situation and process my refund quickly, but so far, the experience has been very frustrating. I would not recommend this service based on my experience.

I tried signing up with lyca twice online with the $150 plan. The online deal seemed like a good deal, and I initially could not resist. In both times, they did not get my address correct despite me checking it. I needed the card quickly the first time, and ended up cancelling it when I still didn't get the simcard 4 weeks later despite being… Read more

told it will be delivered within "5-7 business days".

The second time, they didn't have the street number of my address despite me providing it on their online website! So the delivery got delayed again, but it did get delivered!

I tried to activate it using the steps provided, but to no avail. So another call to Lycamobile. They managed to activate it, but I can't call out, text out or serve the internet. When I try calling out, I get a message that says I have insufficient funds in my account: I haven't even used it yet! I try calling daily to ask how to fix this. I get told it will be fixed in the next 24 hours.... only to be told that again and again. 72 hours later, I'm tired of calling. I've now cancelled the service, and I'm told I should get my refund in 5-7 business days.

Beware of the cheap deal. Don't go with Lycamobile.

Ported to Lyca from Amaysim. It has been a trouble right from activating Sim. It hasn't accepted my driving licence after multiple attempts. Accepted my passport in a later attempt. The chat option is hopeless with no response both after hours and during trading hours. Although the customer care is prompt in answering ur calls, they have zero… Read more

skills to trouble shppt technical errors. But lyca is prompt to deduct your money and the plan shows activated for which I paid $99. Even this was advertised in all social media pages as $90 but when I went to recharge it charged $99. After all the trouble of activating, porting and adding plan, I cannot make calls, send messages or use internet. I can only receive incoming calls and SMS. Called thrive to customer care requesting it is urgent as I have important calls scheduled. But no response till date. Really regret moving to this provider.

Their website was a failure. When I tried to activate sim several times on several different days, it failed on confirmation step saying there was an error with info provided. I had to call customer support, gave them the exact sane info and they were able to activate. I asked them why the website didnt work and they were unable to provide a… Read more

reason citing ptobable technical issues. They were unable to switch keeping my existing phone number and said they had to issue me with a new mobile number and said that I would need to change it later. Generally clueless incompetent support staff as well as a broken website

One of the worst mobile internet you can get. They should consider themselves a champions of the internet providers. Do not waste ur money. Doesnt work anywhere. Weakest internet ever. Should be zero stars..

Whilst in UK and Spain recently I used a Lyca SIM for 3 months...seemed OK, and I could top up online each month BUT...when I returned to Australia I noticed they were taking monthly amounts from the card I'd used for "auto renewals" that I had NOT authorised and did not set up. When I complained they sent me a HUGE list to undo it, but when I… Read more

tried, I couldn't get into my old account because they said they were sending me a "verification code" TO MY OLD UK NUMBER - the one I do not use and they are not providing a service for?! When I went back to them, they shut me down and never responded again. I see from research they are routinely doing this, and unsuspecting users have no clue they're doing it unless they scrutinise their bank accounts. Fraud on a grand scale they are getting away with.

I dont go out of my way to write reviews unless the experience was that bad. I got a pre-paid SIM and can't activate it, and have to send I.D to an email I was given by staff and wait 5-7 days to activate it, because they only accept citizenship cards, and no birth certificate for primary I.D (I dont hold a licence or passport, so that's my… Read more

primary with my photo card), so I couldn't use option one which asks for only one form of I.D.

I tried option two, and that asks for two forms, I uploaded my Medicare and a recent bill with my full name and address... not accepted because the Medicare has a single initial for the middle name, and my bill spells it out fully. The system blocks it.

I called twice and they cant even process it. I have to wait a week, and worst of all is in a week I won't even need it as its a temporary number.

Silver lining is woolworths was running a discount and I paid only 6 dollars.

Like hell im not complaining though, they are the worst. I've been with Vodafone, Amaysim, Tangerine, Telstra, Optus, Boost... this is worse than all of them.

Very disappointed with Lyca Mobile. I haven’t been able to send or receive SMS, which makes the service unreliable for receiving verification codes and communicating. Customer support has not resolved the issue, and it’s been extremely frustrating. I would not recommend Lyca Mobile based on this experience.

I bought the $150 yearly plan and the website kept rejecting it . Called customer service and still couldn’t verify it. Complete waste of time. Call centre is bunch of Indians can hear other calls happening in the background. Show details

Signed up for a $6/month promo eSIM plan, deactivated the eSIM after a few months and stopped using it entirely. Didn't realise deactivating on the phone doesn't cancel auto-renewal in the app — got silently charged $20/month for 8 months with zero usage and no renewal emails. When I complained, they admitted the mistake, cancelled auto-renewal,… Read more

but only offered a partial refund ($20 + $50 goodwill) instead of the ~$160 owed — then charged me again the following month despite confirming it was cancelled. Still unresolved. Be very careful with auto-renewal on their prepaid plans, and check your bank statements regularly if you sign up.

Worst customer service. Can’t answer simple questions. They send you round in circles. Also reception is bad. Data runs out with the same settings way faster than with other providers. Stay away from this company. Show details

Very poor communication, they didn't help me at all, but rather guided me to a complete blackout of my both sims, not professional at all, they get paid for doing nothing. I called 2 3 times but didnt get help Show details

Tried to switch to Lyca from a different provider, but had some issues. Had the unfortunate need to use their support as a result. What should have taken 5 minutes was still unresolved 3 weeks later, and each time we were told it would take 5-7 business days. Got fed up and asked for a refund, the low price isn't worth it.