Melbournians Furniture

Worst after purchase service – Worst experience after purchase. Bought a sofa now spring is popping out which is a manufacturing defect. Sofa is still under warranty chasing them to get it fixed over a month now still no any response from them.  Show details

Absolutely appalling business and service – Bedhead ordered and paid for online in the middle of August and two months later goods still not received. Facts: 1. Goods advertised as being in stock when it turns out they weren't and had to wait six weeks for stock to come in. 2. Dispatched (allegedly) on the 6th October and now apparently lost in transit (I would have to say that Toll have… Read more

been appalling as well in this case...their system tells me they picked it up but they can't find it). A one star rating flatters this business to be honest.

Outstanding – Fabulous customer service fast replies and product knowledge. georgeous comfortable quality chair, just screw on the legs and enjoy. My first piece of many to come. Perfect in every way

Great online service – I was hesitant purchasing after reading the reviews. I actually had a good experience. The communication was a bit poor as I didnt receive information on when my couch was being delivered. However! The online chat service was amazing. They were able to help me with all my enquires. My couch came on time and the process was great :)

Easy transaction, prompt delivery, best nights sleep in a while. Thank you – Great product, loved it. Easy transaction, prompt delivery, best nights sleep in a while. On top of it, their online customer service team was very much co-oparative & helpful. Thank you.

Beware - they are fraud – They shipped low quality damaged couch with missing parts. On our return request they asked to pack it and share pictures. When we packed and asked them to pick up, they excused us and said they will not accept return. They do not entertain customer complains. Their invisible customer care team sits somewhere overseas. Customer care not available… Read more

on call but they are good in blaming customer in emails.

I am looking to sue them in court any idea is welcome.

Excellent customer service at Hoppers crossing store – I was assisted by a wonderful staff member at Hoppers crossing shop to get my furniture safely delivered during covid crisis. she was very responsive to all my queries and attended to them promptly even though I initially ordered my furniture from Dandenong store. giving a 5 star review to Melbournians furniture as a gesture of respect for the amazing customer service received from this particular staff member

Worst after sales customer service – I have recently bought a pillow top double size mattress from Melbournians Furniture (Furn House Dandenong) and I’ve been a customer for them since 2013 for mattresses and furniture. (The bed frame, I am using for said mattress is bought from Fantastic furniture and previously also I had double size mattress bought from Melbournians Furniture few… Read more

years back which fit well top the frame). Anyway, when I got my new mattress it’s short to the bed frame by 10cm lengthwise and 5cm widthwise. I can see the floor & put my hand through clearly from the gap. As it’s significant error in size I call them and advise, and I was asked to drop a mail to customer services with photos and details. I have done that showing clear photos, after that they wanted me to send photos of measuring the mattress, and then they wanted mattress to put on the floor upside down and measured and many more. I have done all and still they came back and ask for more as that is not correct. And when I checked actually this mattress is smaller than the Australian standard double size mattress. What I can't understand is when we can see the floor through a big gap with the mattress on the bed frame which the photo I have sent to them, they still try to get check measurements and argue on that without admitting this product is wrong. I was tired of all extra work I have to do and it’s not easy to play around with a mattresses. I am just letting you all know the way they handled the situation which is really disappointing. As I mentioned earlier, I have bought many things from them and I learnt they have no value to their customers once they sold an item. I am not recommending them at all to anyone else now.

Buyer beware – Paid by eft for stuff they turned out not to have in stock. So they sent me across town to a locked warehouse to collect. Warehouse said the items I'd paid for not available and to contact the store about it. The store wouldnt answer calls. It took 3 hours, but I got my item in the end. It was not a normal way of shopping to be slipping in the… Read more

warehouse door despite the protestations of the attendant who clearly had inatructions to lock out all customers. I refused to leave until I either had that refund or the item I'd come to collect. It took a call to the boss, but I did get my item in the end. Had I not been very stubborn and insisyent, I don't think I'd have seen my money again.

SCAM: No product and No refund – They give false dates for product delivery and do not provide refund. For refund they give an email id to contact but does not entertain the the buyer. They deduct 20% for refund . I purchased an out of stock product, which did not come on time. They said they will deduct 20% for restocking of already out of stock product. They run business fradulently. Show details

Disappointed with the service provided by melbourniansfurniture customer support and the Dandenong store – 1st of all, order didn’t arrive on the date, the sales lady forgot the order to arrange it. I had to take another day off to get the delivery. Then again dealing with the defect dining table: Purchased in Feb 2020 Emailed customer support and Customer support person took a one month to understand the issue. I have send pictures and the videos… Read more

of the defect table and she kept on asking to reassemble where issue can’t be fix and asking to visit the store. I even went to the Dandenong Store. Instead of replacing or giving me a refund for the defect dining table, I was given false information to drag this matter for weeks. Requested for a replacement and they can only do between Monday to Friday 10-5pm. I’m working in the city and request them to arrange it on Weekends and Sale person keep on saying they can’t deliver on the weekend. So, Sales Person need me to take a day off from work to get the replacement.

Sales person never understand how much effort I’m putting to get this defect table fix. I am losing my time, money and the whole use of the dining table.

So disappointed and never ever buy or recommend to anyone else.

We paid for the furniture and not getting zero percent of help from the melbourniansfurniture.

Appalling Customer Service – Ordered some furniture through this company, had a good sales assistant but it all went downhill from there. When I spoke with the sales assistant I stated that I needed this delivered to the Hoppers Crossing store for pick up. The sales assistant said that wouldn't be a problem and that I would just need to give her a couple of day's notice to… Read more

get it there from their warehouse also that there would be NO CHARGE. I had paid a deposit and was going to pay the remaining balance upon collection at the Hoppers Crossing store I said Wednesday 30/4 that I would like to collect on Saturday 2/5. I was then told that she couldn't get it there for Saturday due to storage and I would need to pay a delivery to get the furniture from their warehouse of $100. So I said I'll wait and collect the following Saturday 9/5 from the Hoppers Crossing store as I wasn't in a rush (our home hadn't settled yet) and I wasn't paying a $100 fee for delivery when they said I wouldn't have to. I have just received a text message (This is how all our correspondence has happened after the purchase) saying that she missed the truck and I'll have to collect from Braeside. I have replied and stated what we had discussed, that it's not good enough, and that I will be collecting from Hoppers Crossing on Saturday and that I would like this confirmed. I haven't had any response from this company and I am very very unhappy with their lack of responsibility and care.

Pathetic excuse of customer service – Customer service is absolutely non existent. Don’t support this business at all, invest in somewhere where they actually care about their customers because clearly this company does not. Can not even respond to emails and fix their mistakes.

Really bad quality beds. Yet another 1 star review – Hey you get what you pay for. Not that it was cheap, but the quality of the bed was poor and fell apart 2 weeks outside of warranty. Rang and surprise, surprise, they offered no support or assistance at all. Just look at how many 1 star reviews they have. I should have looked here first.

Bed Broke After 10 months – I purchased a gas lift bed in December 2018, however by October 2019 the main metal support beam buckled in multiple spots, leaving the bed useless. I have contacted Melbournians Furniture for a refund as per ACCC guidelines ( refund for major fault). I have been offered the part to be sent to my old address that I do not live at and in terms of a… Read more

refund I was told to go to VCAT as clearly they do not want repeat business or care. They have also blamed me for the failure of the product. In the future I am going to stick with places that have good customer service and refund policy. I would stay away from this company!

Buy at your own risk – If you enjoy bad customer service, lack of accountability, unprofessionalism and not getting what you thought you were buying, then this is the place to purchase your furniture from. You will be rewarded with delayed delivery, overinflated delivery charges and low quality goods and a no response from management should u require a replacement or refund. If that's what your looking for then this is the business for you. Show details

Worst furniture shop you’ll EVER come across – I’ve never in my life experienced service this bad,don't buy from here unless you are willing to carry the furniture into your home alone!! Everything was horrible, from the service to delivery to the quality of the furniture, they just chucked my furniture I purchased at the front of my house while it was about to rain, when I questioned it… Read more

apparently they don’t put furniture in the homes and it’s not there issue, and started going on about how the delivery driver hasn’t a sore back, never ever have I cement across a place this dodgy, honestly disgusting!! The good reviews are definitely fake

Avoid this place!!! – This is the worst service and furniture shop I’ve ever came across!! Avoid they dump your furniture at the front of your house and just leave it there, it rained on them and damaged my furniture and they just laughed when I called and said “ not our problem, the delivery guy had a sore back” disgusting tell everyone about this

Terrible customer service after sale – Please don't buy anything from dandenong furniture store. Manager will never give you return call if something wrong. Even no response from customer service email support after 5 days. Please pay extra to other store if you want something good with good customer service after sale.

The bedhead fits perfectly and well made...thank you so much – The bedhead is pretty sturdy and its padded backrest is also quite comfortable. Its beige colour goes really well with my bed. I will definitely order from Melbournians Furniture again .

Absolutely brilliant! Arrived 2 days after ordering! Thank you! – It's awesome! Got the product just after two days of placing order. The quality of the item compared to its price is also much good. It is the perfect one for my living with a classy different look.

Bedhead is beautiful, prompt delivery! – I am very much an online person, prefer to buy things online. For buying furniture online I am relying on Melbournianans furrniture for last couple of years. Their price is quite cheap in comparison with the quality. This time I bought a bed head. Easy assembly and good service as always.

Quality indicative of the low cost, easy to assemble and well packed! – Ordered items online. I have been contacted by their customer support team shortly after. I was not sure about the low cost as it would mean low quality as well or not. They assured me of it. Finally found that the quality indicative of the low cost. Except that, it was easy to unroll and well packed. Go there if you have tight budget.

speedy delivery and excellent communication A+ – Whenever me and my partner need to do buy something from online, we look for a trustworthy online business. Melbournians furniture is one such website. They maintain communication whole through the time of delivery and seem very concerned to the customers. I have already recommend my friends to buy furniture from them.

Unbelievable speed on delivery and product exactly like the picture , thank you! – Serena bed is absolutely a lovely piece. It is exactly what they have described in their website. Beautiful appearance, fine leather, crysatal adornement and what not. I placed my order online and my experience was absolutely satisfactory. Unbelievable speed on delivery and product exactly like the picture , thank you!

Problems truthfully communicated by seller with good result. Love it – Customer service is up to the mark. I placed an order online for a linen upholstered bed headboard in Melbournians Furniture. Was bit upset before because of the order processing error but the sellers handled it smoothly. They communicated the problem truthfully and were fully dedicated to solve that unexpected problem. Very happy at the end. Love it.

Delivery was extremely quick – I am decorating my new home in Melbourne, that is why I have to frequently place order in different online sites including Melbournians Furniture. This is my fourth order from them and I must say their customer service has impressed me enough. Their delivery is real quick and packaging is safe and secure. I can rely on them regarding both cost and quality... definitely going to order from you again *****

Pretty sure half of the positive reviews on here are fake – Worst ever online experience, item arrived damaged, customer service team can not even write and form an email that makes sense, and everytime I question my replacement delivery get told the office has been closed or warehouse is closed etc I am convinced all positive reviews on here are written by their team as they are written in the same style.

Amazing, so comfy, incredible packaging, came all rolled up in a box – This is our second online purchase from them. This time also they nailed it like the previous one. I questioned a lot their online representative and that kind soul answered all my queries with patience and great professionalism. Finally could choose one and it is so amazing, so comfy....incredible packaging, came all rolled up in a box. Thank you Melbournians Furniture.

Low quality Products and worst customer service – Worst ever service and quality! The quality of furnitures doesn't match the display items. The bed I bought didn't have any installation procedures and it broke in 10 minutes. Highly unresponsive and rude customer service after purchase.

Disappointed – Item was not delivered within specified timeframe. Tried to track item. Contacted Melbournians who said it had been delivered. Not the case. Asked them to follow up with their shipping company and get back to me. 2 days passed. Still no package or response from Melbournians. 14 days later I receive my item which I had to collect. It was a 2 hr… Read more

drive and Melbournians would not reimburse postage charges I paid. Emailed them with complaint requesting postage reimbursement and got no response again. Very disappointed customer.