Minidisc Australia

Audiophile Heaven – Decided I needed to upgrade my gear. After weeks and weeks of researching, I narrowed it down to my final choice of headphones. A pair of Sennheiser HD 600's, Massdrop Fostex TX-00 Ebony or going with what I know; a pair of closed back cans in the Audio-Technica ATH-MSR7. I had bought random things from Minidisc before, but never such a major… Read more

purchase. Were always great in the past so figured stick with what I know. Gave them a call to gauge my choices. Spoke with Wing for a good 30min before finally settling on a pair of Philips Fidelio X2's. A choice way out of left field that I hadn't even considered, and OH BOY am I glad I did. Paired these up with the Oppo HA-2 SE as my setup required as minimal footprint as I can get away with. I was absolutely blown away with the quality of the cans alone, but paired with the Oppo... indescribable. I haven't smiled while listing to music in a long time.

Wing really knows his stuff and really cares about your purchase. He could have easily tried to upsell me something outside of my budget or close too, but recommended a fantastic option that will be hard to top if I ever decide to splurge again in the future. Fast delivery and safely packaged upon arrival.

Not much else to say other than if you need audio equipment, buy here. Cant recommend enough.

Service is a bit shonky – My second purchase through Minidisc and the service has been outstanding on both occasions. Delivery was prompt and only took a day or so for it to arrive. Follow up service is a nice touch that very few retailers bother with. The story Unfortunately only 5 months after my purchase the unit bricked itself. I tried reset etc etc but finally… Read more

contacted the dealer 28/3/17 who instructed me to return it to them for their techs to look at and sent me a approval for warranty claim. I sent it to them 29/3/17.

On the 5/4/17 I phoned them and was told they can't fix it and were going to send me a replacement unit "in the next couple of days" On the 10/4/17 I phoned chasing the replacement and was told that the department responsible hadn't responded to his emails and he would chase it up.

I asked it to be prioritized as I wanted to take it away at the Easter break. He rang me later that day and said it will go in the mail tomorrow and I would have it in the next couple of days.

I go an email from AU Post on 12/4/17 advising it was ready to be sent. I knew I wouldn't be getting it till after Easter. I received the replacement unit 19/04/17

On opening it was obvious it was a second hand unit. It had light scratches on the back and the firmware version was the original shipped with the first units for sale two years ago. I phoned them and was told that the x3 11 was discontinued so they sent me a shop demo as he couldn't locate a new one. At no time was I made aware of this or given any other options. I consider this to be deceptive by the seller.

I should have amended this review when the X3 ii bricked itself 5 months after purchase. The wheel at front no longer functions correctly and the battery seems to be having issues. I can only wonder how much of a beating the unit took as a shop demo (or someones personal unit as he said he had to look hard to find it) and no longer warrantied.

In the name of full disclose after they offered me a shop credit or $60 off a replacement purchase of the next model up (x5) It is my experience that electronics retailers when they cannot fix or replace the item the next best unit is supplied at no extra charge.

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Great customer service! Bad delivery service – I live in Perth and I ordered the ATH-900x headphones on 22/02, got processed immediately and an invoice was sent to my email address. It was shipped from the store on the same day since I chose express 'airways' shipping (1-2 days). Two days passed, I checked in the tracking website and the order was still sitting at the same place in Sydney for… Read more

pick-up by Startrack. Emailed their customer service and got a quick response, saying that the problem is with Startrack and they have informed Startrack agents. The parcel got finally picked-up on the 3rd day, but was travelling to Perth via 'road'! It took 4 days to reach Perth, now the number of days from the day I ordered to the day I received it was 7 days! But in their website they said it will take only 1-2 days for express shipping.

I emailed them about this false information and the delay in service, they apologised straight away and refunded my delivery charges! The headphone was in good condition and packed well when I received it. Go buy from this store if you expect a great customer and you don't care about waiting a bit longer.

Professional and joyous! – Entire ordering process was smooth and easy, lots of friendly and informative communication every step of the way and item received in under a week. Would definitely purchase here again. Show details

Smooth delivery with no hiccups – brought the buyerdynamic DT770 pro 250ohms, i paid $11 more for express and received within 3 days here in Melbourne, no complaints so far, product was in good shape when received and in excellent working condition. As long as they do their job I am happy and will continue as a customer. Show details

Excellent follow up service – I bought some etymotic earphones which developed a fault early on and ended up not using them for months. Minidisc provided prompt service when I finally sent them back, and sent me out a brand new set that has been working well since. Show details

Terrible Customer Service – Minidisc has been absolutely disgraceful and has caused me humiliation as they have refused to replace my under warranty chord mojo unit claiming that according to their supplier's "judgement" it is an out of warranty repair or replacement an that they haven't seen this issue before. I bought a $800 unit and now they cant replace it or repair it… Read more

under warranty. DONT buy anything from minidisc guys because your next warranty claim could be knocked back because of their "judgment" and "experience" of seeing those issues.

Ran out of stock and didn't inform me until I contacted them – Ordered headphones 2 Sundays ago. Waited for one whole week but there was no reply or any indication that they were going to deliver, so I emailed them. Turns out they ran out of stock and only could deliver at a much later date and they didn't even inform me. Now i have to wait another week just to get another pair of headphones from them.

Followup with them! – I recently bough a cowon mp3 player and the service was indeed great - received it with no problems, so why am I giving such a mad mark on the review? I ordered and paid for a cover for it on a Thursday. The following Friday I still hadn't received it. When I contacted them, they told me there was an error and it was forgotten about!! By way of… Read more

saying sorry, they refunded me the $5 postage. Nice of them to do that, but big deal...they should have refunded me the whole lot! Reading other reviews it seems that forgetting to post things are pretty commonplace with this lot. So please do follow up with them on a daily basis!!!

Fanastic store for headphones – Winning combination of a fantastic selection of headphones/DACs/amps, and patient, low-pressure staff who really know their stuff. Highly recommend. Show details

Great place to buy audio equipment – Got a good price, delivery was good, and it's a quality product but I personally don't appreciate multiple follow up emails asking for a review so I took off a star. Show details

Specialist audio shop providing smooth online transaction – Purchased wireless headphones from their online store. Found it easy to navigate. Selected the Click and Collect option since it was more convenient for me. Received an email advising my goods is ready to be picked up. The shop is close to Chatswood station, easy to locate, walked upstairs, showed email receipt and physical photo ID as stated in… Read more

email pickup instructions and goods handed over.

Very smooth transaction, friendly service and would definitely deal with Minidisc again.

Excellent service – Simple phone call to inquire about an order, super friendly and helpful staff, product is in transit already even though its free shipping. Can't ask for more. Cheers.

Better service than you hope for – Black Friday specials were easy to find. Wing is always a pleasure & extremely helpful to do business with. Great phone manner & delivered faster than expected with a few added extras that are very helpful. Superb as usual.

Best Range + Best Customer Service – I purchased a set of B&O headphones from Minidisc that had a manufacturing fault. Not only were they incredibly helpful in assisting me with sorting out this warranty claim but in the end after experiencing the same fault with a new pair, they were incredibly patient and helpful in assisting me choose another brand of headphone and crediting me… Read more

the difference in price. I am very happy with both their professional level of service, fantastic pricing and experience both instore and online. They've secured me as an ambassador and customer.

No problems – 26/10 (Thu) - Ordered online at 1:43pm 26/10 - Got confirmation of order, billing etc 26/10 - Shipping confirmation 9:53pm (bit of a weird one, prob delay in emails) 30/10 (Mon) - Arrived around 9am 1. Opted for free shipping so expected 3-5 working days 2. took 2 and half working days, worst was Aus post tracking telling me its in VIC on… Read more

Friday lunch, but stopped there for the week

Overall not bad, no hassle, looks like their processes improved significantly from 2013 (Poor reviews)

Always check negative reviews for worst case scenarios!

Great Store and great service – There aren't many places in Sydney where you can sample so many different headphones in one place, on your own set up. I went there to buy a particular set of Oppo headphones, and after speaking with the owner, and an hour of sampling different sets, walked away with something completely different and I'm very glad I did. I almost bought the original pair online without sampling and thanks to MiniDisc, I ended up much happier with my purchase.

Price matched and shipped same day. What else can you ask for? – Still great after all these years. Website is great. Stock levels are accurate! Spoke to a chap on Live Chat who was quick to help me out. Price matched a competitor. Posted the same day. Currently listening to music with my new earphones. Thank you for making life easy

Great product – Marvellous company to deal with prompt delivery excellent price and helpful staff. I'm not very tech savvy and the staff helped me with my choice of product. Impressed with after sales follow up email.

top company – Very good on line site,product overview excellent.Quick delivery time with costs involved explained clearly,example postage costs,I could not fault this on line site.

Bought my second audio gear, Excellent Service! – Aside from having a good bargain on their prices, the staff are very welcoming and helpful with honest opinions on what you buy. You can even listen to almost all of the brands and models they sell. Doesn't make you feel obligated to buy after listening and spending time inside their shop. I dealt with two different shop person and they were both… Read more

great! A very good shop experience. Highly recommended! NB: For the low prices they sell, they are authentic for those who have doubts.

Great service, the real deal – Great price, quick dispatch and delivery, follow up email to check on satisfaction of purchase. Can't ask for any more than that! Completely satisfied with my purchase from Minidisc Australia and would buy from them again.

Great service! – These guys are great. Competitive price, fast delivery and friendly after sales support. I had bluetooth pairing issue with the B&O Beoplay H9, they diagnosed the problem and arranged an immediate replacement. Definitely recommend them to anyone who appreciate high quality audio equipment.

Great delivery and customer service – Item was dispatched quickly and overnight delivery was as fast as promised. Received email to ensure product was working as intended. Price was as good as, if not better than what I would've paid elsewhere. Overall I am very happy with my purchase.

Very Good Indeed! – I have purchased several items from small to midrange and expensive since 2007. Minidisc has always been price competitive. All items have been genuine and arrived promptly and as stated. I cannot ask anymore - thanks.

Good shopping experience – I stumbled into Minidisc website while searching for a pair of Beyerdynamic headphones. After finding that whichever stores marked them as available did not actually had it in stock, I decided to talk to the customer support first. The support personnel was very helpful and I was happy to see that the product was actually in stock. They even did a… Read more

price match, and I received my headphones the very next day (express shipping) partly due to the fact that the support staff seemed to have put extra effort in ensuring the package was shipped super quick.

Quality Products and Advice – Have purchased from these guys a number of times. Always helpful with advice and follow-up. They stock quality products - the Shure headphones I recently bought are great. Wouldn't go anywhere else.

Perfect. Seriously – Outstanding customer service, great bunch of people. Followed up post purchase to make sure I was happy and everything was working correctly. Can't recommend them enough. Wouldn't go through anyone else ever again.

Great Selection, Excellent Service – Prices are competitive and item was dispatched speedily. Product range is great, carries brands/items that can be difficult to find in Australia. Satisfied customer.