Hi Todd,
We work hard to ensure we deliver a great product that works all the time, so great to hear that has been your experience.
Thanks for taking the time to provide us with the feedback.
Cheers
Michael
Connection Type: NBN FTTP (Fibre to the Premises)
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Connection Type: NBN FTTN (Fibre to the Node)
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Hi Nick, Great to hear all is going well. We do think operating out of Hobart with our experienced team allows us to provide a different level of service, so its always fantastic to hear that reson... read more »
Connection Type: NBN FTTB (Fibre to the Building)
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Verified Customer Connection Type: NBN FTTP (Fibre to the Premises)
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Hi DJmad, We do work hard to ensure our products deliver as not all nbn providers deliver the same end product. Great to hear it's working as it should and as we both expect for you. Thanks for ta... read more »
Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Hi Cam, That's exactly the experience we aim to deliver! There will inevitably be faults but when they do occur we really want to identify the cause and fix it, that is the big difference with our... read more »
Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Hi Stuart, Great to hear our onboarding process has really resonated with you. We are passionate about making sure services work as they are meant to and proactively follow up where we see a possib... read more »
Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Hi Craig, Sounds exactly like the result we plan and aim for! Re the speeds, we do ask a few more questions than others and look to place customers on the plan that best suits their needs vs one si... read more »
Connection Type: NBN FTTN (Fibre to the Node)
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Hi Andrew, Our preconfigured modems really do make a difference and really make the setup process nice and easy. Operating from Hobart does also make us nice and easy to reach and deal with as well... read more »
Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Hi Fergus, We definitely like to be proactive and as a small business we all get involved, which definitely includes myself! All our customers are important to us, we appreciate all the support we ... read more »
Connection Type: NBN FTTC (Fibre to the Curb)
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Hi Mr Pete, NBN really is a great product and yes, we are very unique in that we monitor all our services on a daily basis and when we see a problem may exist we are on the front foot to see if we ... read more »
Connection Type: NBN FTTN (Fibre to the Node)
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Hi Denielle, We put a lot of focus into our onboarding process to ensure its very clear for each step and that you are informed throughout the process - great to hear that has resonated with you! ... read more »
Connection Type: NBN FTTP (Fibre to the Premises)
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Hi Tommy, Awesome to hear its all worked well. Unlike others we focus on making sure our products deliver the speeds you are able to get at all times. Nothing worse than your service being unusabl... read more »
Verified Customer Connection Type: NBN FTTP (Fibre to the Premises)
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Hi Dave,
Set and forget is exactly what we aim for! Our interests are aligned to deliver a great product so you don't need to speak with us, but we are always here if required and nice and easy to reach and deal with from Hobart.
Cheers
Michael
Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Verified Customer Connection Type: NBN FTTN (Fibre to the Node)
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Hi Noodles, Whilst we do operate nationally, being a Tasmanian owned and operated business we definitely appreciate the support of locals as we are proud and passionate about our state. Glad to her... read more »
Connection Type: NBN FTTN (Fibre to the Node)
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Hi Harrison, We've over 30 years in the industry and our focus is on making sure our products work as we both expect them to. So when problems do arise we want to identify the root cause and where... read more »
Verified Customer Connection Type: NBN Wireless
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Hi Amelia, NBN is great! The politics can at times confuse the actual product and yes, things can always be better for some, but in general its a great product and your experience is the typical o... read more »
Verified Customer Connection Type: NBN FTTP (Fibre to the Premises)
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Connection Type: NBN FTTP (Fibre to the Premises)
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Connection Type: ISP Cable
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Hi Zac N, Whilst there is a "call centre", it's certainly different to most. Waiting in queues is definitely very rare, you can email us or chat with us or even request a call back. We even use Fa... read more »
Thanks Michael, I should also correct the product, my wife tells me it is actually NBN Fibre to the house; you can see why I need technical assistance sometimes!
Zac N posted on Apr 12, 2018
1 of 11 pages
Edgar. asked on Mar 29, 2018
Mint Telecom Official
Hi Edgar,
NBN Co manage and perform installations for all providers.
If you were our customer we would already be reviewing and trying to find out why it was not completed, but we have no visibility when you are not a customer.
If you want us to help, then contact us via 1300586468 and once you have signed up as a customer we can commence the process to connect you.
Cheers
Michael
0b1 asked on Mar 09, 2018
Mint Telecom Official
Hi,
No we don't.
The reason is that email addresses from an ISP are not transferable so we don't think they are a good idea.
Google (gmail) and Microsoft (Outlook) provide free services that are better than any ISP email service and accordingly that's what we recommend.
Or for a business there are plenty of specialised businesses that are set up for this, it's not really an ISP service any more.
Cheers
Michael
hydraflexx asked on Feb 10, 2018
Mint Telecom Official
Hi Hydraflexx,
Sorry to hear about your problems. We don't offer any mobile backups, albeit you can set these items up yourself - it just depends on what the impact is if there is no internet. I.e. a business should have redundancy in place whereas a consumer may or may not require.
In general, once connected, the NBN network is quite reliable and outages to the extent you are advising are quite rare in our experience.
Cheers Michael