Mint Telecom

Hi Akindomo, One of the big differences with us is you are never dealing with someone in an overseas call centre or with minimal experience. Whilst Mint is only a bit over 2 years old we have been... read more »

Hi Mat,
Thanks for the great review. Your feedback is exactly what we strive for with regard to service and support out of Hobart.
Glad to hear its all working well and thanks again for taking the time to provide the feedback.
Cheers
Michael

Hi Delle,
Glad to hear it all went with for the installation and that you appreciate our service out of Hobart.
Thanks for taking the time to provide the recommendation, its much appreciated.
Cheers
Michael

Hi Sue, Really pleased to hear that the changeover was smooth and that all the problems that were previously being experienced with a different provider are not evident with us. NBN really is one o... read more »

Hi Ming, We do think operating from Hobart is our secret. Nice and easy to reach and deal with, which when coupled with our years of experience makes the process as simple as possible. Glad to hear... read more »

Hi Hazza, We try to make it as simple as possible to get online and preconfiguring our modems so that they just need plugging in are a big part of that. Operating from Hobart also makes it easy to ... read more »

Hi Wilko, 99% of the time NBN installations are pretty effortless. Obviously with such a large infrastructure project there are always exceptions and it can be difficult as we don't manage the act... read more »

Hi Ian, Really pleased to hear it all went well for you. We may be smaller, however experience is what we believe matters most and with over 30+ years in the industry across our senior leadership... read more »

Hi Will, Its amazing what a difference common sense and experience can make in the process of getting connected. Really pleased to get sorted for you and to get you online. Thanks for taking the t... read more »

Hi Grandy, Whilst we don't control the process to connect, as that is managed by NBN Co directly, we do work very hard on making sure everything within our control is actioned as quickly and effici... read more »

Hi Rachel,
Operating from Hobart does make us very easy to reach and to deal with.
Glad to hear its all gone well and as we both expect.
Thanks for taking the time to provide the feedback.
Cheers
Michael

Hi Rick, Not sure why it took others two months, certainly a frustrating experience for you. Glad to have you online and operating and, of course, it's really pleasing to hear you value our serv... read more »

Hi Julie, Great to hear your connection went well. With regard to the little things, we think they are really important as getting them right tends to take care of the bigger things. Thanks for ... read more »

Hi Ming, Our wait times are typically non existent, however on the odd occasion where there is a queue we do also provide the option to leave a message and we call you back (always within the hour... read more »

Hi Khashayar,
We do go out of our way to communicate as effectively as we can with our customers. Operating from Hobart is what sets us apart in our opinion.
Definitely let us know if we can help out in the future.
Cheers
Michael

Hi Rob, One of the issues we tackle from time to time is problems on the network not directly related to the service that we are providing (particularly common on copper ADSL services). With our ... read more »

Hi Ted, The only waiting around with us is where we are restricted by network constraints, we know how important internet is for people these days so we do everything we can to get customers up and... read more »

Hi David, We do work hard on our onboarding experience so pleased to here that it all went well. Re the FTTP move, we will definitely be there to help. It is important to note that the installatio... read more »

Hi Rodinna,
Operating out of Hobart we think makes a massive difference, so pleased to hear that resonant through to you.
Thanks for taking the time to provide the feedback, its much appreciated.
Cheers
Michael

Hi Granny, We do work really hard on making the onboarding process as simple as possible. From fully preconfigured, plug and play, modems right through to full colour step by step instructions whe... read more »