Mint Telecom

Hi Todd,
We work hard to ensure we deliver a great product that works all the time, so great to hear that has been your experience.
Thanks for taking the time to provide us with the feedback.
Cheers
Michael

Hi Nick, Great to hear all is going well. We do think operating out of Hobart with our experienced team allows us to provide a different level of service, so its always fantastic to hear that reson... read more »

Hi Farzin,
Great to hear you appreciate our local support and our experience has helped with some tips to improve your service.
Thanks for taking the time to provide us with the feedback, it's definitely appreciated.
Cheers
Michael

Hi DJmad, We do work hard to ensure our products deliver as not all nbn providers deliver the same end product. Great to hear it's working as it should and as we both expect for you. Thanks for ta... read more »

Hi Cam, That's exactly the experience we aim to deliver! There will inevitably be faults but when they do occur we really want to identify the cause and fix it, that is the big difference with our... read more »

Hi Stuart, Great to hear our onboarding process has really resonated with you. We are passionate about making sure services work as they are meant to and proactively follow up where we see a possib... read more »

Hi Craig, Sounds exactly like the result we plan and aim for! Re the speeds, we do ask a few more questions than others and look to place customers on the plan that best suits their needs vs one si... read more »

Hi Andrew, Our preconfigured modems really do make a difference and really make the setup process nice and easy. Operating from Hobart does also make us nice and easy to reach and deal with as well... read more »

Hi Fergus, We definitely like to be proactive and as a small business we all get involved, which definitely includes myself! All our customers are important to us, we appreciate all the support we ... read more »

Hi Mr Pete, NBN really is a great product and yes, we are very unique in that we monitor all our services on a daily basis and when we see a problem may exist we are on the front foot to see if we ... read more »

Hi Denielle, We put a lot of focus into our onboarding process to ensure its very clear for each step and that you are informed throughout the process - great to hear that has resonated with you! ... read more »

Hi Tommy, Awesome to hear its all worked well. Unlike others we focus on making sure our products deliver the speeds you are able to get at all times. Nothing worse than your service being unusabl... read more »

Hi Dave,
Set and forget is exactly what we aim for! Our interests are aligned to deliver a great product so you don't need to speak with us, but we are always here if required and nice and easy to reach and deal with from Hobart.
Cheers
Michael

Hi Ben,
We work very hard to ensure our products work to their maximum speeds at all times, especially peak when you really want to use it.
Glad to hear all is well and thanks for the feedback.
Cheers
Michael

Hi Noodles, Whilst we do operate nationally, being a Tasmanian owned and operated business we definitely appreciate the support of locals as we are proud and passionate about our state. Glad to her... read more »

Hi Harrison, We've over 30 years in the industry and our focus is on making sure our products work as we both expect them to. So when problems do arise we want to identify the root cause and where... read more »

Hi Amelia, NBN is great! The politics can at times confuse the actual product and yes, things can always be better for some, but in general its a great product and your experience is the typical o... read more »

Hi Sophie,
We preconfigure our modems for this exact reason - when all you have to do is plug it in, its so much easier.
Thank you for all the recommendations, that really means a lot to us.
Cheers
Michael

Hi Lauren,
We think operating out of Hobart is our secret sauce to delivering great service!
Glad to hear all is good and the plans meet your needs as well.
Thanks for the feedback.
Cheers
Michael

Hi Zac N, Whilst there is a "call centre", it's certainly different to most. Waiting in queues is definitely very rare, you can email us or chat with us or even request a call back. We even use Fa... read more »