969 reviews
very bad after sale service – I bought mobile phone S7 and doesn't receive calls and when I asked them for checkup or replace they just tried once and they said it's working ,when you ntry a phone you should make a proper check not just try once
Bought a new Samsung S24+ from Mobileciti. Rapt with the speed of delivery, how well the phone was packed, and the phone was in it's sealed factory box. This is the genuine Australian version too. I found the cheaper ones on other sites are US versions which do not cover all the 5G frequencies in Australia. I certainly recommend this store. Show details
Bought refurbished hotspot from Mobileciti. Arrived well packed in original box with charger in excellent condition. Worked well after software update. Have bought from Mobileciti before and never had any problems. Much appreciated. Show details
Reviews with attachments
D link wifi camera A grade camera ✅ Easy to use application ✅ Free trial cloud storage ✅ 1080p ✅ Show details
Exception service – Ordered two mobile phones from Mobilecity online on a Saturday of a long weekend (Monday public holiday). On Wednesday received advice-of-shipment via AustPost and received the phones midday Thursday. That’s 3-business days, exceptional. I was uneasy due the number of negative reviews on some sites, but I have nothing but praise. The phones were well packed, and the makers seals were intact. The phones worked perfectly. I recommend Mobilecity.
Happy with fast delivery – I'll give 5 star 100% thanks to mobileciti customer care team I receive my item between 2-3 and in good packaging
Ordered a JoyFock for my Switch 2 from Big W Market place. On delivery I noted that the tape that seals the box was broken. So I can contacted MobiCiti via the Big W Marketplace I was asked to send photos of the box and the broken seals which I did and then I get an email reply basically calling me a liar and they say the seals appear intact? I… Read more
don’t see how that’s possible as I removed the joydock from the box. Wlill make definitely not be a repeat customer and most definitely would not recommend
Latest follow-ups
Watch stopped working within warranty, they told my i had to call some other guys called roadhound despite me buying the watch from them. I ended up sending my watch to the roadhound guys who confirmed it was defective and a repair was going to take… Read more
2 months so the agreed on a refund after over 2 weeks of back and forth. So i contact mobileciti to get the refund and they are requesting to see screenshots of the emails from roadhound(how unprofessional) they keep saying that i can have store credit but refusing a refund. After posting them my rights they now say that i sent the watch to roadhound not them so because of that they dont owe me a refund. Stay away from these guys and buy somewhere reputable.
Follow-up · Still no refund by mobile City, having to take them to court.
Positive reviews
Impressive supplier. I took a chance on a 3D printer. I was really really pleased. Item appeared brand new (even though stated refurbished). Postage really fast. Very happy. Show details
Had an issue with a smart watch I purchased through them on amazon. The process to send it back was easy, always replied to my questions and have now received a replacement watch. Great customer service. Show details
The item was competitively priced, clearly described and very nicely presented. In turn, I'm highly impressed with both Mobileciti's very prompt and informative delivery service. Show details
Negative reviews
Purchased a steam deck via ebay and they repeatedly flipped on the warranty period, presented a large amount of false claims about the item, and refused a valid warranty claim. If you're looking for aftercare or security in purchases I wouldn't shop here. Show details
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I ordered a smartwatch, it arrived and on the first day of wearing there were issues with the screen. I emailed MobileCiti and they responded with some initial troubleshooting (and asked if it had been in water or dropped - which it hadn't). We did the troubleshooting and the screen issue was still there. Sent another email and they asked for a… Read more
video of the issue. Since then we have resolved the issue and they sent me a label to return label, and refunded the cost of the watch, thanks.
DO NOT BUY FROM THIS COMPANY Impossible to contact and didn't answer around 13 emails and many, many phone calls regarding a robot vacuum/mop with many MAJOR FAULTS within the warranty period (as per consumer law). They also ignored the NSW Office of Fair Trading who just said they couldn't contact them! The owner eventually found my emails and… Read more
did refund me about 5 months after sending them the robot. This company should not be trading when it ignores the consumer laws of Australia.
Hi rvws: Thank you for your feedback, though we’re… Read more (+1 reply)
Recent reviews
Have used this company several times over the years to buy my Samsung Mobile Phones. Service has always been very good with speedy delivery times. They sell ALL brands of mobile phones but have always been my go to when upgrading. Can't recommend them highly enough !!! Show details
Ordered my headphones on ebay direct fromMobileciti and not only did they come as described, sealed new. They came faster than told. Ordered yesterday 8th December and arrived this morning 9th December. I will definitely buy from Mobileciti again
The service provided by this Company was just excellent. They made sure that I was informed of everything and the item I purchased was dispatched to me very quickly. The site was so easy to navigate and they sell so many wonderful things. The product I bought was new and packaged so well to keep it safe during it's journey to me.
I did a bit of homework looking for a keyboard to replace my Merc Stealth, but no joy as its not made any more however the guys at Mobileciti were super easy to deal with, I bought a Logitech G213 Prodigy, it was sent out and delivered very quick and packaged thoroughly. I would highly recommend them, and I will most definitely be adding them as my new favorite go to online store. 5* all the way Show details
Smooth and convenient Click & Collect service. My item was ready on time and I was amazed by how many great products the store offers. Excellent service and variety. Show details
I bought a refurbished mobile phone from the Mobileciti eBay store and couldn’t be happier. The condition of the phone is absolutely fantastic—looks and works like new! The price was excellent, and to top it off, I received the phone three days earlier than the expected delivery date. Customer service was outstanding. 10/10 experience—highly recommend! Show details
Over the last 10 years, this would be my third, perhaps forth Mobile Phone purchase from Mobileciti. Why? Because each time they have supplied the mobile phone I wanted, at a competitive price, well packed with fast and tracked P&P. Can't fault them. Show details
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I have recently purchased from this business and I have to say it was one of the most pleasant transactions I have had. Fast shipping and high quality. I highly recommend them. Show details
I purchased a mobile phone on the online store extremely happy with service and customer care the phone was at a great price happy with whole experience will buy from again 10/10 I highly recommend Show details
Extremely happy with purchased product. Seller provides thorough information on purchase and follows up with excellent communication in all areas. Cannot fault this Seller. Having been a purchaser since 2006 on ebay I consider this seller to be the best I have dealt with in that time. Show details
I highly recommend Mobileciti. The phone I bought online (Vivo Y21s) was well priced, was delivered quickly and was in perfect condition. The phone was carrier locked, but I knew that when I purchased it. Henry from Mobileciti was very helpful in working through the unlocking process, Show details
Brought the IMOU security camera, honestly such great value for money. Cheap but high quality. Easy to set up, no silly pop up adds that drive you mad. Have had 2 similar operating over the past two years, perfect to play back who comes to the house, checking parcels etc. Can check our house even when I worked overseas. Am changing all cameras across to IMOU. Quick service, top support. PERFECT Show details
I bought a phone through ebay store. Requested a corrected invoice and received it very promptly even on a Sunday evening. Thank you Hjina for your prompt assistance, greatly appreciated!
Original EOFYS mobile phone purchase with transit protection was lost by Australia Post. Mobileciti sent me a simple form to filling and replaced the phone using Star Trak for shipment this 2nd time. Good service. Show details
Product : NETGEAR Nighthawk M6 5G WiFi 6 [Refurbished] ======================================== Modem arrived in 2 days to Melbourne. Quick! Inserted an OPTUS 5G SIM and it activated quickly. Yes... it is UNLOCKED. Have a little to learn it fully yet, but a good start. Not a scratch on it... yes, it is in EXCELLENT condition. Good seller. D/L… Read more
speed [ethernet] for OPTUS 5G is 362 MB/sec.
Netgear Nighthawk M6 5G WiFi 6 Mobile Router With 5G Sub-6 bands [Refur] mobileciti estore
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Hi Jim: Thank you for sharing your feedback — we’re… Read more (+3 replies)