Not Australian with their warehouse location hard to find but yes it's there – I think I can thank this site and these reviews for not being another Australian resident duped into thinking I'm supporting an Australian business. And probably my new Samsung phone. I clicked across to MobileZap from a google search for wireless charger from Australia. Chose the items I wanted then tried clicking on view cart---it sent me to a… Read more
white page with very small black print up the top saying *Forbidden *you don't have permission to access this resource * So I went back and found Help in the menu--Forbidden again. Tried to view my cart again-Forbidden again. Ok very sus so googled reviews for them, clicked on productreview.com.au and immediately realized it's not Australian. I went back to their site to see if in fact they state anywhere they post from overseas. I ad to laugh after going through the About us link and the others to find eventually wayyyyy down the bottom of their Delivery and returns links page under 'Note:', ....All products ship from our warehouse in the UK. So yes, totally deceptive website by using the .au for Australian customers. With the actual information on delivery stashed away in a corner of their website.
BUYERS BEWARE – SCAMMERS. Mobilezap is not an Australian company as advertised. Items arriving from the UK. Be very careful purchasing from this misleading company. I purchased 2 wireless phone chargers from Mobilezap "Australia" only to receive my delivery from their sister company mobilefun in the UK. The chargers are for UK, and not Australian. After much… Read more
haggling, was offered partial payment once I returned items to the UK. Postage price to the UK well exceeded the costs of my purchased items. PLEASE BEWARE OF THIS FRAUDULENT COMPANY. certainly I will never deal with this company again.
Ghostek case useless waste of money – Purchased a Ghostek case for my Samsung fold 5 for $80. Fell apart on day 1. Company was uncontactable. Wasted my money. Show details
Reviews with attachments
Refund for cancellation of order – Contacted to cancel order on 24 October 2023 to cancel order when I couldn’t give an Order ID number I also sent a copy of the payment I was told on the 30 October that payment would show up in my account within 72hours. I am still waiting for after 14 days for that refund and also a reponse from the company has been ignored
Sony xperia pro i car charger – Very good and legit seller, the product description is very accurate. My sony xperia pro i phone is very picky when it comes to charger, it won't qork on any charger. Until i found out about their product with a specific description that will charge a sony xperia pro i! It never let me down its legit and now my phone charges using the charger that i bought from them. Thank you so much Show details
Good Value Option – If you need fast then plenty of other options exist, but they cost more. Same story with tracking. They do offer this I think and maybe insist on it on more expensive items than a phone case cove. $24 for a neoprene case for my phone that I could not even find elsewhere easily, then delivered within advertised time frames I think is fine. The… Read more
might help itself if it were way more upfront about the fact your parcel will have Royal Mail on it.
I have used these people a good couple of times over the years, and they are well worth checking out for this type of purchase. However, understand agreed time frames and if untracked is something you are comfortable with or not. I just ordered another slightly more expensive item from them and found it reasonable value even with tracking.
They are a proper company, no issues with GST or anything like that in my experience.
FWIW: Pic is of the Olixar Neoprene phone pouch I ordered from mobile zap. The actual case and A54 phone were bought elsewhere. Pouch probably better with a thinner case or even none at would be fine, but even with rugged protection+ one it works if you don't mind a quick tug taking out. EDIT: My thickish plus+ size well above thin-line case protection now fits reasonably smoothly in and out after I cut out the credit card pockets. They were not on my old one and I never missed them. They were thin non stretch material, just getting in the way of my v personal set up. Testing the phone out of a case things are fine and room for a more usual case.
Not sure if I got scammed – Received my mobile phone case, but I'm skeptical if what I received is legitimate. I ordered an Olixar branded case, but the case I received came in a plain envelope, no packaging and no branding (unlike the picture on site). I noticed MobileZap had changed the description to a generic name on the shipping notification. When I queried it, they… Read more
said it is the right product but they use multiple product codes and descriptions for the same product to help customers (?!?)
In summary, this company seems dodgy as heck. If I wanted a generic case, I could have bought one from ebay for $1.
Despite the 'Australia' in their title, the company ships out of the UK so you could be waiting days if not weeks for your delivery.
Scam website, based in UK – After 7 business' days I had not received my item, and I contacted Mobile Zap. They promised a refund of $20 due to postage processing times, which I never received. After asking for evidence, they couldn't provide anything. 20 business' days later and several complaints to them, I was told if my Samsung tags don't doesn't arrive within "25… Read more
business days" then they will investigate.
Up until today (24 business days), my shipping number has said "update unavailable, item ready for shipping 2nd January". Today I located several ip addresses used, and threatened to involve the ACCC and federal police for scam and fraud within Australia, from overseas (much higher convictions). Now my shipping has been updated and it looks like something has been sent.
Avoid this place like the plague. Class traitors.
Positive reviews
It was exactly what I was looking for – I knew what I wanted, it was easy to find, the price was good, the product was what it said it was, shipping was quick and they kept me up to date, I would use them again.
Useful Products – Olixar Universal Cable Organisers (6pk) and Olixar Self-Adhesive Cable Management Wall Clip Holders (30pk). The cable organisers are very useful for me, as I travel frequently and carry a variety of cables and chargers (for laptop, camera, phones etc) in a lunchbox container. In the past, I used rubber bands to keep the cables neatly rolled up,… Read more
but these Olixar organisers are a much more elegant way of packing them. There are six in the pack (3 white and 3 black) and seem to be very robust, so should last for years. The cable management wall clip holders are for my pride-and-joy stereo, to keep the power cable and tuner antenna cable neatly attached (and hidden) behind the console table on which the unit sits. They come in two sizes in the pack, and the large ones are perfect for the fat power cable, while the smaller ones are ideal for the thinner antenna cable. The self-adhesive pads are 3M, so should last for many years/decades. Very satisfied with both products, and the cheap international shipping was surprisingly fast.
Excellent service and fastest shipping – Item exactly as ordered on the 11/03/2023, item came from England as not stocked in Australia, and I received in North Queensland on 24/03/2023!! Unbelievably fast. Can't pick a fault with service or delivery, and the delivery cost from OS less than a parcel cost to Brisbane from NQ!! Show details
Negative reviews
Not in Australia – Ordered phone chargers. Useless as are not compatible with Aussie sockets. They pretend to be in Australia but they are not. Do not waste your money like I did. Scam. Show details
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Product was ok but the rest, not happy with – I ordered from the site because it implied it was an Aussie company, which it isn't. It took over 2 weeks to arrive and when I tracked it, I found out it was coming from overseas. Not happy. It didn't say anywhere, that I saw, that it was coming from overseas. When I tried to post my reviews they wouldn't post them and I kept getting posting "errors". The items work fine so, try them at your own risk. Show details
Scammers – I have placed my order for which funds were deducted, received neither the order confirmation nor the product. Repeated emails and complaints falling on deaf ears of customers support. I have shared my transaction history and everything but still no response. Show details
Recent reviews
Avoid like the plague! – Purchased item, took 4 weeks to arrive. Then the product was faulty. Contacted and got a response fairly quickly directing me to their returns site. This however doesn't work or is ignored. Followed up with emails on the original ticket and keep getting told to simply "Enclose your Mobile Fun Returns Form in your return parcel", but it's… Read more
impossible to get a returns form. I did get directed to a prepaid returns service, but it's only valid for UK residents. After 4 weeks have come to the conclusion this is a scam site sending you faulty products and you spend weeks trying to return and eventually you give up. Would strongly recommend you save your money, time and energy and avoid like the plague.
bad product, misleading advertising, no support in Australia – it is useless charger! It is not 10 Wats! It takes 10h to charge Galaxy a54 from 20% to 85% and it works only without phone cover. It doesn't work at all with any phone cover! Waste of money and they do not exist in Australia! Show details
BEWARE: Despite .au SITE ISN"T AUSTRALIAN – Beware, this site doesn't specifically say anything where it is located, but the .au suffix suggests it is Australian. After paying, the european nature of the site becomes more evident through follow up and postage. Lo and behold, the $120 I paid for two plugs came with UK plugs. They are of no use to me and it took almost a month to get them posted out here, despite paying premium rates for "Australia Post". Beware.
Misleading – A lot of effort has gone into making the customer believe mobile zap is in Oz. After ordering and paying extra for fast shipping it still arrived 2 weeks later and from another country. Not to mention their 3 emails a day trying to sell you more crap. Omg..
NOT IN AUSTRALIA – I did a search for an Australian based business. This business came up with an Australian Web address. It is a actually in Switzerland and only found out when my Australia Post app was updated. DO NOT RECOMMEND Show details
Long shipping time – The website for Mobile Zap is Australian so you'd be forgiven for thinking your items are being posted from Australia via APO. They aren't. Expect to wait up to a month for your order to be shipped from the UK. Any less than 25 business days waiting and they can't help you. Nor can they track the item. It shouldn't take 4 weeks to receive a screen… Read more
protector. It should be written large all over the website that it's an international delivery. At checkout it said postage could be 7-15 business days. I thought that was on the long side. Should have looked much closer.
Don't buy electrical items from them – Although they have a registered Australian business and domain, they ship from the UK so expect your item to be delivered slowly. Also if you buy an electrical item from them it probably won't have an Australian plug. Show details
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Great customer service – I accidently ordered the wrong product, I was able to contact them and it was sorted very promptly. Products arrived as described and genuine as stated in description.
Paid for Australia post 5-6 day delivery. Got oversea snail mail – Said 5-6 business days at checkout. 26 days later and the package isnt even in Australia. Standard shipping from china is way faster. Show details
Do not purchase from MobileZap – I have purchased products twice from MobileZap. Despite being located in the same state, I am still yet to receive my product 25 calendar days later (and counting). Customer service has stopped responding and my money is gone. Do not shop here for your own sake.
very misleading for Australian customers – They have an Australian website address, but everything gets sent from the UK. I placed the order believing I was using an Australian company. At this moment in time, I am still waiting for my item. They have told me it could take 25 working days for delivery. I ordered other stuff from the UK after I placed the MobileZap order and received it. It… Read more
usually takes about a week to get to me in county NSW, Australia. The use of the Australian web address is misleading and a con.
Reading the current reviews – I've been waiting over 2 weeks now and just by reading the current reviews i realized I'm going to be waiting longer... will not buy from here again.
Product never turned up – This is NOT an Australian site. Waited 5 weeks for my key tag, never turned up. What a waste of my time. Delivery time, as shown in the picture is supposed to be 7 to 15 business days. 5 weeks is 25 business days and it still doesn't arrive. Show details
Products come from UK not Australia – Went through check out and chose "tracked mail service" which quoted 5-7 days to be delivered. This cost $20 postage for a small item (13 grams). Sent on the 17th November arrived 7th December. If I had known it was coming from the UK would never have purchased.
This company uses .au domain name but is based in UK – Shipping takes weeks because it comes from UK. They sent a customer survey well before I’d even received the item. There was no tracking (tracking cost extra and I hadn’t thought it necessary when I thought it was local). Would never use again, as it was expensive considering it took over a month to arrive. Very misleading and deceptive for these companies to use domains in countries where they are not based. Show details
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Update: they sent me an incompatible plug for Australian powerpoints. It's listed as an Australian… Read more