Moose Mobile

Well I had to port over to Kogan Mobile because for only $199 for a year they gave me unlimited free calls texts and 900GB of data for the year which is only $16.50 per month and a whole 75GB per month which is great. So sorry I had to leave. But the deal was just too good but I'm so sorry to leave you. I would recommend THIS Telco company to anyone. Your data internet speed was awesome and the data seemed to last so long. Thanks Show details

Patient and clear instructions and help from James. Now have a working phone number.

Patient and accurate very supportive and knowledgeable technician. Thanks heaps

⭐️⭐️⭐️Cheapest plan I could find with a really good data plan. I don’t think anything beats free data for half a year. Customer service has been good, they know their stuff. Might even get NbN with them soon, because even there the prices are competitive. Good job Moose!

Spoke on the phone to a great bloke named Tony just last Friday. He assisted me in all my mobile needs, setting up, connecting, service, establishing a line, receiving and sending data, 5G for speed needs and 4G for back-end redundancy, storage, online services, account management, social media, and the like. I highly recommend Moose Mobile for all things Moose! Cheers guys. Morton. Show details ·  1

Andrew handled my enqirey promptly and solved the problems fast . Show details

Needed my account details updated after losing my wallet and I had a late bill to pay. Kevin Matthews the service technician was super helpful, polite and extremely efficient in helping sort out my immediate issue and getting a few other problems sorted too such as new email address and Moose Mobile App fixed up. I really appreciated his ability to assist me and getting it all fixed up for me only took minutes. Thanks Kevin. Show details

Noah Jones on the customer service line was very helpful and cleared up my issue - I would give five stars if I were just reviewing his work. However, this review is for Moose Mobile as a whole. I was on hold for one hour before my call was answered. Before calling customer service, I also sent an email and received an auto reply promising a… Read more

response within 48 hours, which was not upheld - I still haven’t received a response.

Moose Mobile, this is extremely inconvenient for your customers. Please increase the resources allocated to your customer service team as clearly you haven’t invested enough in that space.

I wouldn’t recommend Moose Mobile to my worst enemy! Over a total of 15 monthly bills, I received 8 containing the same error in varying amounts! I was billed for bogus “International SMS” messages, always to the same number, even though I don’t know anyone overseas, nor have I ever texted anyone overseas! When I searched my Messages app on those… Read more

specific dates, there were no international numbers. I had to phone their “customer service” people repeatedly, who tried to convince me I’d made those texts … that’s called gaslighting!

I finally reported the situation to ScamWatch at the ACCC.

Update: i checked the NBN website again today and it says "No outages in your area". I called them back again today after filing a complaint stating that there has been no listed outages on the NBN website for my address since 2 June but i was advised that my address has an outage. After waiting close to an hour, someone finally answered my… Read more

call. I was on a call with this rep I explained the situation about the no NBN outages listed, my previous calls, my current data usage, did all the verifications she couldn't help me and transferred me to another rep but the call dropped. I tried calling again, finally managed to get a hold of some, did all the verifications and explanations when someone else from the company called. I ended the current call and answered the incoming call. This Moose rep (that calles) was still maintaining that it was an NBN issue, then he procceded to put me on hold and to speak with NBN, asking me to unplug and plug ethernet cable and my internet is magically back on.

This has been the longest that I did not have internet service since internet providers became a thing. I still maintain this rating.

Original review:

I signed up to Moose Mobile NBN because it advertised unlimited data for an affordable price. However, approximately 10 pm on 2 June there has been no internet in my house. I checked NBN outages and there isnt one in my address nor is there any planned outages. I had to call Moose 3x this morning and spent a time on 3 June on the phone to Moose about this issue - they have informed me that there is an outage and to wait 24 hours before my internet gets back up. However, when I checked my Moose Mobile NBN portal I found out that this current period (will end on 4 June) I was using the internet heavily due to movie streaming. Moose customer rep informed me to wait 24 hours and my intrnet will be restored as there is an outage but NBN website says there is no outage in my address.

It seems to me that the advertised unlimited data is false advertising and once you go over a certain data usage they cut you off and tell you it's an NBN problem and they have no control over it.

Worst experience, upon sign up they offered unlimited standard national calls in Australia on prepaid service. After 20 days my outgoing calls completely stops with just a quick this massage.” You have used $0.00 over your standard calls allowance, to prevent a large bill this service will be barred until billing cycle renews on 01-06-2026”. What is cr#p about larger bill it’s prepaid already paid in advance. Very glad to move away from them.

Horrible customer service for Mobile. Was on hold for 44min in a morning. This is not acceptable team. Show details

Still on hold waiting for next available operator but I have progressed in the que after 45 minutes They will not break me Ok maybe they have One hour plus on hold Monday midday Omg Show details

Unfortunately my experience with them is negative. Being they run on the Optus network we experienced outage after outage that would last for from 2 to 6 days in length. Contacting Moose I got firstly that there were no issues where I was, then they told me I should have turned my phone on and off and I would have had service (which I do anyway… Read more

when something seems wrong). We had 5 prolonged outages over 10 mths and each time I contacted them they made out there was none. Well there was because when I checked our areas service on the Optus outage maps they showed each time there was an outage. So I had a gut full and cancelled the service and switched to Boost. They keep sending me emails that I owe them money. I keep contacting them but they keep sending them. I wish id never heard of them. I don't need this hassling from them as im undergoing cancer treatment and surgery, but oh no, I owe them money for a service I cancelled in person over the phone talking to someone who took 1 hr to get through to and have requested twice to leave me alone. I had read they were great to deal with. I must be in an alternative universe because thats been anything but my experience. I contacted them over a month ago to cancel, talking to someone, then two emails and this today in the screenshot. Looks like they have added a penalty to my bill! For a non existent service and a sim card I broke in half and hasn't been in use since they stopped the service themselves upon request! What next Moose? A debt collector. Leave me alone I don't need this cr#p right now.

These guys are scumbags. They overcharged me so many times with out any evidence. They scammers please don’t buy anything from there services is absolutely rubbish period. Warning warnings