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New Home Inspections

New Home Inspections

 Verified
New Home Inspections
4.9

454 reviews

Positive vs Negative
97%3%
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Customer Service
4.9
Job Satisfaction ?
4.9
454 reviews
5 Mena G.  · Great Service / Very Responsive Team / Very happy with the service provided.
5 Masli  · Report is detail; inspectors are professional. Admin staff (Susan and Brooke) are very helpful and polite.
5 Sam c  · Fantastic and easy to deal with, went over everything in great detail. Very friendly and accomodating
5 Tan Khoa  · A+ on time, meticulous, fair fee! a very happy customer!
5 Sid  · Very detailed, great customer service and on time response. Highly recommended.
5 Rup d.  · This service is extremely important, dont think twice about it, i highly recommend Paul of NHI, he will really check it out. Thanks mate for all your help
Mohammed Shadab
Mohammed ShadabVIC3 posts
  Verified

We had an excellent experience with our building inspections throughout the entire house construction process. The inspectors were extremely thorough, professional, and detail-oriented at every stage of the inspection. His reports were clear, detailed, and easy to understand, which gave us confidence and peace of mind during the build.

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Reviews with attachments

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TB Rosanna
TB RosannaVIC
  Verified

The Team at New Home Inspection were exceptional and I will highly recommend and already have. Firstly Susan and Brooke are exceptionally patience. I cant recall how many times I called the rebook as trades held up inspections along the way of our build but they were always courteous engaging and helpful along the way. Peter was also a god send … Read more

as his knowledge and expert assistance gave me confidence to move forward at times when I wasnt sure what to do.

The team were a delight to deal with and I will strongly you recommend the New Homes Inspection team!

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James C.
James C.VIC
  Verified

After referring business to NHI for many years, I had the opportunity to use their services myself and as expected, they were absolutely fantastic to deal with. Our inspection reports were sent in a timely manner, and we also had direct communication with the inspectors to voice any concerns before or after the inspections. The reports are easy to… Read more

read, contain images and explanations of what needs to be fixed and are not filled with unnecessary jargon like some other reports I've seen before. Thanks again NHI! Until next time we build, I'll be referring friends, family and colleagues as I usually do.

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Yogesh
YogeshVIC5 posts
 

Stay away if you’re looking for a respectful business transaction – Fairly poor business as far as their systems are concerned. I filled out their requested form twice, & even sent a screenshot confirming the same, however, they expect clients to keep fulfilling their processes, even if there is a glitch at their end. The owner [Name Removed] himself jumped on the phone, & had the audacity to not even apologize,… Read more

but to come down guns blazing at me as a client, - This probably gives you an idea of how educated & intellectual the owner is, & the level of respect he has for his clients.

New Home Inspections
New Home Inspections    

Yogesh Malhotra when a lowly sales… Read more

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Manish P.
Manish P.2 posts
  Verified

Thorough and Timely Inspections with Detailed Reports at Every Stage – New Home Inspections performed private inspections at different stages of our home build. Each inspection was thorough, with detailed written reports promptly delivered. Highly satisfied with their professional and reliable service!

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Michael G.
Michael G.VIC
  Verified

Inspections are essential – Peter, our inspector was always on time and conducted very thorough inspections. He walked us through issues afterwards to give us a real understanding of issues. Reports were available very quickly and follow up calls for advice were welcomed..

Latest follow-ups

Shwu Fen L.
Shwu Fen L.NSW3 posts
 

Good afternoon Amanda, Ben and the rest of EBH staff members We officially moved in to our new house on Christmas Day 2025. So far we have not found any defects in our new house. We are very happy with Eden Brae who made our dream home in such good… Read more

conditions. Once again thank you to everyone at EBH who helped us in this process.

We will definite recommend you to our friends :):)

 Follow-up  · Good afternoon Eden Brae teams, Thank you for completing our new house far ahead of the promised time (between 12 to 18 months) in just 7 months. On top of that all of the concerned department and their staff members helped us a lots and made our job so much easy. Their customer service are excellent and super. After 3 months of moving in, we… Read more

In-depth reviews

Laura
LauraVIC2 posts
  Verified

We had such a wonderful experience with New Home Inspections (NHI) and couldn’t be happier with the service they provided throughout our build. NHI carried out inspections at every stage of construction and supplied thorough, easy-to-understand reports for both us and our builder to review. Their attention to detail gave us real peace of mind,… Read more

knowing everything was being checked properly and that any defects were identified and corrected before moving on to the next stage. Communication was excellent from start to finish. Appointments were always booked and confirmed with us, and the team was friendly, approachable, and genuinely lovely to deal with. They were always happy to answer our questions and explain things clearly whenever we needed clarification. They came highly recommended to us by family, and we’ve since recommended them to other family members who are currently building and now using NHI as well. We had no issues at all during the process, and their professionalism and care made a big difference in ensuring our home was built to a high standard. They are well priced, incredibly thorough, and truly care about each client they work with. We’re so glad we chose NHI and would highly recommend them to anyone needing a reliable and professional home inspection service.

RQR
RQR2 posts
  Verified

Personable, Local - Your Professional Building Partner – New Home Inspections is highly recommended with a local touch!

 NHI was able to complete the whole Inspection Suite during the construction of this project. From Slab to Handover and many others throughout the duration of the build. 

I could not speak more highly enough, with the professionalism and timely process the team was able to convey.… Read more

In person or through email, Tegan, Steve, and Peter, was able to share their valuable knowledge and tips in the industry.



What makes NHI stand out from the rest, is the ability to be personable, and easy to talk to, especially their provided reports. Other competitors in the Market will provide reports that can be overly-thorough, and jargon, which may include unnecessary items that discourages reading and comprehending the report.



With NHI, they are simple and easy to understand which allows collaboration with your chosen builder, effortless to identify important items for address.

Additionally, the office went above and beyond, and was even able to update our pricing strategy when it was recognised the build fell into another category.



Overall, thank you for helping make homes into realities, and being part of this journey.



Well done to the Team.

Vimal G.
Vimal G.6 posts
 

Waste of money, Don’t recommend – Disappointing experience with NHI: We built a two-story house and chose NHI for inspections due to their ratings. However, their inspectors failed to identify several critical issues, including plaster wall alignment, water sealing in shower rooms (ended up roof leaking post handover), CCTV location, missed cooling controller and door and window… Read more

alignment. Also our SS reported inspector refused to remove his muddy shoes when he did the final inspection and SS ended up cleaning the house again. I brought these issues to their attention, but instead of apologizing and offering to inspect the property properly, they blamed the SS who conducted the PCI before completion. Anyway we are now facing numerous problems post-handover, and we are looking for another inspector to provide a comprehensive report to submit to DBDRV. NHI is not a reliable choice for those who lack knowledge of the construction industry. We strongly advise against using their services if you want a thorough inspection.

New Home Inspections
New Home Inspections    

Vimal Gopi, we fully understand your… Read more (+3 replies)

Positive reviews

John C.
John C.VIC2 posts
  Verified

Arranged to have the inspection done and we were very happy. Peter was on time and provided the report for us to be able to submit well within the time frame. Have no hesitation in recommending New Home Inspections

Daniel P.
Daniel P.
  Verified

New Home Inspections made the process of having our home checked with a private inspector so easy. They communicated incredibly well and helped us through every step of the way.

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Serna
Serna
  Verified

We are really happy with New Home Inspections. They were very helpful, the inspectors were always available tondiscuss the matters on site and we enjoyed an early payment discount to all our payments.

Negative reviews

Tony D
Tony D48 posts
 

Don't trust these guys. Not very professional – I have been following NHI Facebook and Instagram feed and even shared a few posts around that were highlighting dodgy builder / tradesman works. I was recently blocked after making a comment about the "professional" use Ozito moisture meter tool used by the inspector at New Home Inspections. Seeing these reports could be used in court so I would… Read more

think a professionally calibrated and certified tool would need to be used.

I didn't expect to be blocked with that being my first ever comment on one of their posts. If they had different opinion about it, they could have either replied or ignored it.

This seems very unprofessional to me.

I also contacted them months ago about having them inspect a project I was working on at the time and received no reply.

Minchu Varghese
Minchu Varghese3 posts
 

Not showing up after booking ! – I have booked my private inspection with Katelyn and the private inspector did not show up. When called to find out what happens, another staff saying that this was never booked. Not received any email confirmation regarding the booking. Now because of this, my settlement is delayed. Not good enough ! Will not book these guys again

Jack
Jack12 posts
 

Not a clue – Building inspection performed on time. $420 for 50 minutes. Told another inspection was to be done and he was running late running late. The building inspector found chips in the plaster. Was told the clothes line was ok. Told the plaster joins were in need of repair. All were blatantly obvious. I was told that the hardwood timber trusses were… Read more

fine, however i personally looked in the roof and found that they were in fact pine trusses. I was also told that the oven exposed wire was illegal as it had to be hard wired. I made a further investigation into this allegation as he was clearly an idiot. This oven wire with plug was for the oven light. I might add at this stage tell you that the Real Estate agent recommended this monkey. I am just disappointed that he ate such expensive peanuts (money). I contacted the building regulations board. The building regulation board said pre purchase inspections can be carried out and performed without licenced inspectors. Apparently they only need to be handy with some building knowledge. It is new houses and surveying offices that have the proper qualifications. Now i understand the mess people get into trusting these cowboys with this position of good faith.

Recent reviews

Dot
DotVIC
  Verified

NHI were amazing in finding faults we would have missed. Reports were received the next day and were so detailed. We could then liaise with the builder or even get NHI to be the middle person. Would recommend using NHI for every new build or inspection

Josephine
JosephineVIC3 posts
  Verified

As promised, these guys were prompt, honest and fair. There when booked, on time and very organised. Their report was delivered by end of day fully with photos and notes that were easy to read and most importantly, easy to understand. Would definately use them again.

Rosie
RosieVIC2 posts
  Verified

We recently engaged NHI for both our PCI and maintenance inspection and could not be happier with the service. Paul provided a balanced and practical assessment, clearly explaining what fell within building code and acceptable tolerances, and what required attention. His knowledge and experience were evident throughout the inspection. He was… Read more

professional, thorough, and took the time to explain everything in clear, easy-to-understand terms. Reports were timely and builder accepted almost all items raised. NHI support staff, Brooke and Susan, were also knowledgeable, professional, and genuinely down to earth. The entire process felt organised and supportive from start to finish. We highly recommend this service for genuine peace of mind during the building process. It was absolutely worth every dollar.

Jiyan A.
Jiyan A.VIC
  Verified

I really can’t recommend new home inspections more. Building a house can be an overwhelming process, and there is so many things you need to be across which is impossible if you don’t have the knowledge. The guidance of having someone from NHI completing a quality assurance check over our stages was priceless honestly if your going to spend big… Read more

money on buying a house, go the extra mile to ensure you have your own set of eyes on it too. I would absolutely use NHI for my next developement

Jinny C.
Jinny C.VIC
  Verified

I was recommended NHI from a friend of mine due to their positive experience with them. Peter Mickovski from NHI was exceptional. He was extremely timely, thorough, and took the time to clearly explain every item identified in the report, translating complex building jargon into terms I could easily understand. He picked up so many items I would… Read more

never have thought of, which gave me a lot of confidence throughout the building process. I would strongly recommend Peter to anyone going through a build.

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Stephen D.
Stephen D.
  Verified

NHI were so helpful and supportive throughout our new build process. Brooke was incredibly helpful, flexible and always made me feel like I was prioritised. Paul did a terrific job with the inspections, we are now in our house and super happy. Couldn’t talk more highly of NHI

William C.
William C.2 posts
  Verified

I used NHI for a just completed build and my inspector was Paul who was amazingly fastidious with the several inspections that were performed. His reports were comprehensive and he found so many defects, the majority of which I would have missed. These reports compelled the builder to rectify the issues. I would not consider a build without the backup of a private inspector.

Lauren G
Lauren GVIC
  Verified

I cannot thank NHI enough for their work. It began with a phone call with the kindest of receptionist, Brooke. Her warmth, guidance and understanding regarding hiring an inspector put me at ease. Phillip Strout was my building inspector, this man clearly knows what he is doing! Not only did he go over my house with a fine tooth comb, he put the… Read more

builder back in his place by pointing out poor workmanship.

Phillip’s report was thorough, easy to understand and made the builder accountable for the flaws that I otherwise would not have noticed until later down the track when issues occurred.

I rehired Phillip to do a follow up inspection and I believe the work was done to a higher standard because he was returning.

I highly recommend this company, they’re worth their weight in gold!

Dale H
Dale HVIC2 posts
  Verified

This is the second time we have used NHI for a build. They have been great both times, always show up on time and send reports quickly. Office is also easy to deal with. Will definitely use NHI again.

Terry
Terry
  Verified

NHI were recommended to us to use for our pre settlement inspection on a new build. They were professional and easy to work with from the first calls to Susan and Tegan in the office, right through to the inspection and report delivery. Paul, our inspector, was thorough and gave us peace of mind that nothing was missed. Thank you!

Shane
Shane
  Verified

Having purchased an "off the plan" apartment, and the build finally completed , the time came for a pre settlement inspection. I requested New Home Inspections to supply a detailed list of any defects, prior to final settlement. I accompanied Nathan, who has over 27 years in the building industry to the inspection. He explained any defects to me ,… Read more

then supplied a detailed report, included photos of any defects requiring attention prior to settlement. These included draining systems, wet areas and chipped or damaged surfaces. The reports were then forwarded to the builder for attention. Without Nathans report I would not have noticed any of these issues prior to moving in. I thoroughly recommend a pre settlement inspection and am more than happy to recommend New Home Inspections who very reasonably priced, most courteous and easy to work with.

Sue I.
Sue I.VIC
  Verified

We have recently used Paul from New Home Inspections for a pre handover inspection of our new build. From the start of the process we have had nothing but great service from this company, from customer service over the phone to Paul's fantastic service and eye for detail at our appointment. Our report was received promptly and included many items… Read more

that would have definitely not have been picked up if not for Paul's diligence. I would highly recommend New Home Inspections without any hesitation and will definitely be telling our friends and family that this is the company to use if they require a home inspection service. Great work New Home Inspections!

Josh
JoshVIC4 posts
  Verified

We've now used New Home Inspections across two builds and each time they have been absolutely fantastic. All staff I dealt with were incredibly friendly, professional and never had any issues accommodating rescheduled inspection times. I would certainly recommend their services and would use them again in a heartbeat if I were to ever build again.

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