PACK & SEND

Pack n send were very good. Picked my 11 boxes up at Airlie Beach. They were on time Friday morning, and delivered to Port Stephens on Wednesday afternoon. They even packed my small boxes into larger ones to save me money. Jenny replied to emails very quickly. Show details ·  1

I highly recommend the service from Pack & Send, Blackburn. Himanshu was so helpful with my 3 interstate deliveries, nothing was a problem for him. Everything was picked up and arrived on time and in perfect condition. Any items that needed to be packed, were done so with first quality materials, protecting the items enclosed. The cost of the deliveries were very reasonable, generally much cheaper than other quotes. Show details ·  1

3 boxes of personal items sent from Australia to England. Adamstown store took 5 weeks to update the customs declaration with individual book names & authors - something I could have done in an hour had they reviewed the emailed documentation before collection. I had no communication or updates during this time that I did not initiate. Upon… Read more

eventual delivery 37 days after collection (actual journey took 5 days) the glassware was smashed, including a keepsake 1970's baking dish that belonged to my now deceased Mum. I wrapped and protected it. It arrived naked in the box: no wrapping, no protection, no care. Will never use this company again. Sender and receiver very unhappy.

My.package had to be delivered 360kms away. Picked up Mon 25/5/26 and arrived on 27/5/26 on time for my sons birthday absolutely prompt and excellent service from 1st phone call to delivery. Show details ·  2

Excellent honest service from Pack & Send. We left a bag at Mascot last Thursday and after contacting Pack & Send they picked it up and delivered it to Camden yesterday. We thank them so much. Show details ·  3

Jenny from Pack and Send is hands down the best representative for the company ever. I have had what I can only describe as an ordeal with trying to get some material from one of our branches to another. Being so far away from Mackay, I had no way to effectively measure and weigh the boxes for transport. I kept being told by other companies that… Read more ·  1

no one could help me without accurate information, or they would but at an extortionate cost.

Jenny was the ONLY person to step up and help. Nothing was too much trouble. No call went unanswered. She was kind, thoughtful, patient, considerate and above all else - an ambassador for Pack and Send. At all times, she reassured me that nothing was too much trouble, educated me on what Pack and Send could offer me in the future if I needed it and spoke with kindness and confidence in her colleagues at the other Pack and Send branches. It’s not often that I feel such confidence in using a company I have had such limited experience with, especially with the transportation of such sensitive material.

There is no doubt in my mind that I will be using Pack and Send for all my future courier needs, both personally and professionally. My only complaint is that I do not do more work out of Mackay, so I won’t get to speak to Jenny anywhere near as often as I would like.

What an outstanding experience!

Two days in a row have tried to book documents to be sent internationally. Yesterday had to cancel both sets of bookings as labels would not produce and despite Customer Support advising IT Department would get it sorted heard nothing back. Went to a physical location but was quoted an extra $50 on top of the online cost. Asked agent whether it… Read more

would be safe to try again online as I didn't want to have to add another $55.79 to a refund request (I've been told the refund could take 3 days for the two jobs that were cancelled yesterday). He said the labels should print fairly soon after booking the job and that it would be safe. More than an hour later (and another phone call to Customer Support) and I still don't have the labels. Better to book directly with DHL - it may cost more but you can be certain it will be done efficiently and promptly. In addition the agent at the store advised that the courier might arrive and if the labels still haven't arrived I could be charged a 'futile' pickup charge - despite the fact that it is 1. pack and send who send the labels, and 2. pack and send who book the courier.

Pack & Send - On Saturday 11 August 2025, I visited the Blacktown Branch of Pack & Send for the first time under new management. The purpose of my visit was to send a birthday box of presents for my granddaughter in New Zealand. The customer service and information I received was absolutely fantastic. The team boxed up my items in such a… Read more ·  1

careful, methodical and orderly manner - I was genuinely impressed by the level of care and attention given.

On Tuesday morning 12 August 2025, the staff kindly sent me a photo of my box, ready for pick up and shipment from Sydney to Auckland.

I was thrilled to know that my granddaughter’s box arrived safely and delivered to its destination at 11:12AM (Sydney time) today, Wednesday 13 August 2025, well in time for my granddaughter’s surprise.

A big thank you to Kate and the entire team for your professionalism, efficiency and warm service. I’m truly grateful and I look forward to being a returning customer many more times in the future,

With regards, Theresa

The team were friendly, super helpful and gave extra care in ensuring my items were delivered safely. Would highly recommend and thank you for the great service! Show details ·  1

Such a helpful service! We sent something urgent from Melbourne to Sydney and pack and send made it happen. When I had a question regarding the status of the delivery, they were so helpful and followed up to make sure I was kept up to date. Show details ·  1

I shipped an electric piano from Whyalla to deception bay. They repacked it for me to ensure safety of the item. It arrived in perfect condition and in a short time. Pack and Send are the cheapest on the market but do an excellent job. Show details ·  2

This was a forgettable customer experience. I would encourage anyone to consider all available options before choosing Pack & Send. In evaluating the value provided for the fee charged, the outcome was poor. Show details

Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available, Show details

Two large parcel to be delivered to a Hobart address, asked for delayed delivery for two days to make sure someone is home, spend some time on the phone explaining and organizing the delivery delay, pack and send confirmed it was possible not problem there but then delivery took place on the original date as somehow they did not get the message,… Read more

so total lack of communication in the business and in addition the parcels got delivered to the wrong address when unit numbers are clearly marked on front door. The parcels required signature, but they left it outside the front door and took a picture instead. Now hoping the people where it got delivered to will give us our parcels back and they will be still in good unopened condition. Would not recommend this company to anyone. When you ring the office, they are not happy that you are not happy with them. Incompetent is one word that describes them all.

I appreciate the team at mackay for helping us and going above and beyond. The dedication and commitment to proving high quality customer service is extraordinary. Thank you Show details ·  1

I recently returned from holidays in Europe & left some clothing at my hotel. It was expensive clothing so I didn’t want to just leave it there. I didn’t know who to turn to for help getting my items back so I did a Google search & found Pack N Send Lilydale . What a life saver they were. They gave me a quote which was very reasonable & they… Read more ·  1

organised all the paperwork for me. I received my clothing within a week & I can’t thank them enough. I highly recommend Pack n Send Lilydale to anyone.

Fast friendly service. Used Pack and Send Lilydale Australia to pick up a large item from an Auction House and ship it to New Zealand. very well packaged, fast and efficent delivery and communication. Highly recommend there services. Show details ·  1

I had a great experience with Sundeep Singh at PAC and send Weatherall Park. He was extremely helpful, polite, and professional throughout my visit. Sundeep took the time to assist me properly and made everything much easier and more comfortable. His friendly attitude and excellent customer service really stood out. Thank you, Sundeep for your support and kindness - it was truly appreciated. Show details ·  1

Needed a package send back to our office in Brisbane so our employee dropped it into the Mackay Pack and Send Office. Received a call within less than an hour afterwards and everything was sorted for the package to be sent back. ETA was approximately 2 days but we received the item the very next day. Mackay Pack and Send where very professional… Read more ·  1

and prompt and I highly recommend using them. I use Pack and Send in Brisbane as well and have never had a bad experience.

Excellent experience with PACK & SEND Mascot. We left an item behind at Sydney Airport, and they quickly retrieved it from the Lost & Found area in Terminal 2 before arranging fast, safe delivery to Northern NSW. Everything arrived within a couple of days. Great communication throughout and a highly reliable service—highly recommended. Show details ·  1

Hi Andrew & Kelly, I just wanted to say that your customer service is exceptional. Whilst our volumes are currently tiny and sporadic, the service we receive on each engagement makes us feel like we are doing a million shipments with you every year! I remember when I met Andrew and said we just want to deal with good honest responsive… Read more ·  1

down-to-earth people we can grow alongside of, and our entire team feel that vibe on each engagement, so thank you.

Cheers Tash Sales Operations Coordinator

I recently used Pack & Send Ringwood and was really impressed with the service. The team was efficient and professional from start to finish, and they kept me informed throughout the entire process. It’s rare to find a business that communicates so well — I always knew exactly where things were at. Highly recommend! Show details ·  1