PACK & SEND

Package was not picked up after 7 days. I received no follow up emails or calls after calling about it not being picked up after 3 days. Have asked to cancel and get a refund. Show details

I had such a good experience with the Crows Nest Pack and Send. So quick and helpful. I took in a huge crate which was quickly packed up with labels and very securely wrapped. Couldn’t have been better. Show details ·  1

Jenny from Pack and Send is hands down the best representative for the company ever. I have had what I can only describe as an ordeal with trying to get some material from one of our branches to another. Being so far away from Mackay, I had no way to effectively measure and weigh the boxes for transport. I kept being told by other companies that… Read more ·  1

no one could help me without accurate information, or they would but at an extortionate cost.

Jenny was the ONLY person to step up and help. Nothing was too much trouble. No call went unanswered. She was kind, thoughtful, patient, considerate and above all else - an ambassador for Pack and Send. At all times, she reassured me that nothing was too much trouble, educated me on what Pack and Send could offer me in the future if I needed it and spoke with kindness and confidence in her colleagues at the other Pack and Send branches. It’s not often that I feel such confidence in using a company I have had such limited experience with, especially with the transportation of such sensitive material.

There is no doubt in my mind that I will be using Pack and Send for all my future courier needs, both personally and professionally. My only complaint is that I do not do more work out of Mackay, so I won’t get to speak to Jenny anywhere near as often as I would like.

What an outstanding experience!

Two days in a row have tried to book documents to be sent internationally. Yesterday had to cancel both sets of bookings as labels would not produce and despite Customer Support advising IT Department would get it sorted heard nothing back. Went to a physical location but was quoted an extra $50 on top of the online cost. Asked agent whether it… Read more

would be safe to try again online as I didn't want to have to add another $55.79 to a refund request (I've been told the refund could take 3 days for the two jobs that were cancelled yesterday). He said the labels should print fairly soon after booking the job and that it would be safe. More than an hour later (and another phone call to Customer Support) and I still don't have the labels. Better to book directly with DHL - it may cost more but you can be certain it will be done efficiently and promptly. In addition the agent at the store advised that the courier might arrive and if the labels still haven't arrived I could be charged a 'futile' pickup charge - despite the fact that it is 1. pack and send who send the labels, and 2. pack and send who book the courier.

Pack & Send - On Saturday 11 August 2025, I visited the Blacktown Branch of Pack & Send for the first time under new management. The purpose of my visit was to send a birthday box of presents for my granddaughter in New Zealand. The customer service and information I received was absolutely fantastic. The team boxed up my items in such a… Read more ·  1

careful, methodical and orderly manner - I was genuinely impressed by the level of care and attention given.

On Tuesday morning 12 August 2025, the staff kindly sent me a photo of my box, ready for pick up and shipment from Sydney to Auckland.

I was thrilled to know that my granddaughter’s box arrived safely and delivered to its destination at 11:12AM (Sydney time) today, Wednesday 13 August 2025, well in time for my granddaughter’s surprise.

A big thank you to Kate and the entire team for your professionalism, efficiency and warm service. I’m truly grateful and I look forward to being a returning customer many more times in the future,

With regards, Theresa

Needed a package send back to our office in Brisbane so our employee dropped it into the Mackay Pack and Send Office. Received a call within less than an hour afterwards and everything was sorted for the package to be sent back. ETA was approximately 2 days but we received the item the very next day. Mackay Pack and Send where very professional… Read more ·  1

and prompt and I highly recommend using them. I use Pack and Send in Brisbane as well and have never had a bad experience.

Excellent experience with PACK & SEND Mascot. We left an item behind at Sydney Airport, and they quickly retrieved it from the Lost & Found area in Terminal 2 before arranging fast, safe delivery to Northern NSW. Everything arrived within a couple of days. Great communication throughout and a highly reliable service—highly recommended. Show details ·  1

Hi Andrew & Kelly, I just wanted to say that your customer service is exceptional. Whilst our volumes are currently tiny and sporadic, the service we receive on each engagement makes us feel like we are doing a million shipments with you every year! I remember when I met Andrew and said we just want to deal with good honest responsive… Read more ·  1

down-to-earth people we can grow alongside of, and our entire team feel that vibe on each engagement, so thank you.

Cheers Tash Sales Operations Coordinator

Very expensive cost including insurance, painting arrives damaged, they request quote to repair, I go out and get quote, they ghost me for 6 weeks not responding to 4 e-mails and then write me saying "it would be difficult to submit a claim." Beware here, poor packaging and charge for insurance but may not actually get insurance as if you need it, it is not available, Show details

Two large parcel to be delivered to a Hobart address, asked for delayed delivery for two days to make sure someone is home, spend some time on the phone explaining and organizing the delivery delay, pack and send confirmed it was possible not problem there but then delivery took place on the original date as somehow they did not get the message,… Read more

so total lack of communication in the business and in addition the parcels got delivered to the wrong address when unit numbers are clearly marked on front door. The parcels required signature, but they left it outside the front door and took a picture instead. Now hoping the people where it got delivered to will give us our parcels back and they will be still in good unopened condition. Would not recommend this company to anyone. When you ring the office, they are not happy that you are not happy with them. Incompetent is one word that describes them all.

We trusted them for urgent delivery Got delayed They were meant to sign upon arrival, never called them, knocked or doorbell, nor text or phone. Left me a email that we missed you Then the Fed rep was even worse who did not care whether my experience was good or bad Show details

I recently used Pack & Send Ringwood and was really impressed with the service. The team was efficient and professional from start to finish, and they kept me informed throughout the entire process. It’s rare to find a business that communicates so well — I always knew exactly where things were at. Highly recommend! Show details ·  1

Jason Delaney (franchise owner) Wendouree, Ballarat was friendly and professional via phone calls and in person at the depot. My quote and transaction details were emailed promptly. Jason answered all my questions and the whole courier process was hassle free. My expensive musical item (guitar) arrived safely at the music shop destination. I am in the process of sending another guitar via Pack & Send. Many thanks Jason! Show details ·  1

Excellent honest service from Pack & Send. We left a bag at Mascot last Thursday and after contacting Pack & Send they picked it up and delivered it to Camden yesterday. We thank them so much. Show details ·  1

Was a bit lost on how to get some artworks sent from Sydney to Adelaide. A friend suggested Pack & Send, so I called and got onto Alex at their Marsfield location and I really got lucky as he knew what I needed and made the whole process very easy and well priced. Items were very well packed and arrived very quickly. Will be using again when I need more stuff shipped. Show details ·  1

Excellent network of Franchise Partners who are committed to delivering an outstanding customer experience no matter what they are packing and shipping! Wonderful people backed by very knowledgeable people at head office! Show details ·  1

Thanks again Mark, Pack and Send Wagga Wagga We had a last-minute issue and unfortunately our regular supplier had let us down. We at Origin wish to thank you Mark Gain and the Pack and Send team for you fast service last minute notice. Show details ·  1

Very easy to deal with Pack & Send Lilydale. They had great communication and kept me updated with the status of my delivery. Including letting me know when it had arrived at the depot. Show details ·  1