Pine Discount Furniture
Verified2,431 reviews
Reviews
Never buy a bed from these people
Brought a bed set from Malaga store a year and a half ago full stop can no longer use bed as slats have all bent and walked. And I am now sleeping on the floor with my mattress. I would never ever ever buy from these people again. Worst bedroom set I have ever brought. Show detailsPoor after sales service. If there is a problem, expect it not to be fixed
I purchased a lounge suite from Pine Discount Furniture. It was delivered damaged on arrival. I contacted Pine Discount Furniture via email and phone. They would only provide a repair of the damaged goods and not replacement with an undamaged lounge suite. Unfortunately there are multiple reviews of customers having trouble with after sales service ranging from damaged goods on delivery, to not being able to pick up goods from the store, to being told the goods are no longer available after having made a payment. There are some good bargains to be had but be aware that if there is a problem it is likely it will not be sorted. Show detailsDisgusting Customer Service - spend your money elsewhere
We recently purchased some furniture from the Kenwick store and paid the full amount so we could take it home that day. When we tried to take it home the manager said she cant let us as she needs our purchased item as a display. We came back a few days later to pick up the item and were abused by the manager for wanting to pick up our item. When we looked at the receipt of purchase we noticed they had put our receipt as a deposit despite it being paid in full. In their T&C's it states that if you fail to pick up the item you forfeit the deposit... Read more and the item and as i learnt later they've done this a few times to customers to delay them from picking up items. I spoke to customer service and it was just a waste of time, we have never been spoken to like that. If you wish to get verbally abused for no reason, call their customer service. It was finally our complaint to Consumer Affairs that helped us get our furniture. Honestly your money and time is better spent elsewhere.Appalled by the customer service and lack of internal communication
My online order was organised with the sales team to be delivered to and collected from the Port Kennedy store 4 weeks ago confirmed by email and advised I would be contacted when ready to collect. I contacted the store a few days ago as I had not yet been contacted only to find out it permanently closed last weekend. Due to internal miscommunication and their mistake I will not be receiving my products. The customer service lady was not sympathetic and horrible to deal with. I would like a call from upper management to discuss this further. I do not recommend the online store to anyone! Show detailsHorrified
Completely Horrified at the service from the Kenwick Store. I would have given it 0 stars if I could. Paid our furniture off over a 3 week period, was told there was stock but worst case floor stock might have to be our option as they can only hold the furniture for 2 weeks. We made a payment one week before finalising and was told new stock was still available, we said great can you hold it we will be in next week, we arrive the week after and all stock sold of the buffet, we were told we then had to pick up from 2 different locations now. The... Read morere would be nobody to help at the showroom and they won’t package the floor stock up. I wasn’t impressed and told my partner if she wanted it pay for it and walked out as they were most unhelpful and didn’t seem to give a crap the second they had the money. So I rang the next day to try and organise delivery and once again this became another difficult task as payment isn’t excepted over the phone, in a short tone [name removed] from the Kenwick store said you better make it quick or you won’t get it for the weekend. Not only that I was told that she had held the floor stock for us, yet the day before when we were in there it was still for sale on the floor. Lies lies and more lies from the so call store manager. After hearing this I replied ‘this a ridiculous’ and hung up. 5 minutes later [name removed] rang again and asked why I hung up, I replied because I’m not happy at all with what’s gone, she then start to lose her temper, verbally abuse me and told me to change my attitude before coming into the store and hung up on me. I then rang back horrified and said how dare she speak to a customer like this. She once again hung up on me and tried to ring my partner. Seriously this woman is a real piece of work. I’m dreading having to deal with her to actually pick the furniture up. Totally taken the fun out of buying new furniture for our house. I’m defiantly buying my tv unit, coffee table and new lounge elsewhere now. I’d avoid this company at all costs and if you can’t avoid that store for sure. Not only that the staff write most of the 5 Star reviewsHi Shaun, I have looked into your order and our system is indicating that you have collected your goods. I am sure it will go nicely in your new home. Regards, Toni and the team at Pine Discount Quality Furniture
I bought a couch recently and so happy with the purchase
Pine furniture at Malaga were so helpful without being annoying. I was dealt with professionally and the delivery man did a great job of getting my lounge into the doorway . thank you so much Malaga and we will be back Show details · 1Great Service
Our last purchase was a mattress and bedroom suite at the Malaga Branch. The staff member who served us (Amos) was very informative with product knowledge and advice and didn't push us into making any quick decisions which we really appreciated. Great value furniture and we would recommend the store to everyone! Show details · 1Great service
Very happy with my sofa purchase service was great staff were very helpful with product advice ,making selection easy from start to delivery. Overall a pleasant experience. Would return again Show details · 1False promise
Few months ago, I bought a bed and mattress from this place. Because it was stock from the floor, I was promised that i would get a mattress protecter for free. They told me that I could pick that up from their warehouse or the shop. So when I went to the warehouse to pick up the mattress, I asked about the mattress protector , they replied, oh we don’t do it here, you need to go back to the shop in Malaga. I said it’s 30 km from me. They said sorry can’t help you.So I came to Malaga to pick up something else, and I remembered what they told ... Read moreme. I went to the shop and told them that I was promised a mattress protector if I put a good review on. They said oh have you put the the review on , I said I was told that I could do it here in the store at the same time. The salesperson said no we need to see it physically, then we will give it to you. You can put the review now and come back after 24 hours. So in short, if they make false promises , don’t fall in that trap. For a $25 mattress protector, they wanted me to drive 30kms 3 times.
Hi Raza, We apologise for the misunderstanding regarding the mattress protector. We do hope, however, that the bed and mattress you purchased are still giving well for you... Read more
. Kind Regards, Toni and the team at Pine Discount Quality FurnitureSatisfied Customer
I have now filled my entire house with items from Pine Discount Furniture. Our latest item was a couch with a chaise for our theatre. We didn't even shop around, when the time came we went to the Malaga branch and were not disappointed. Great quality furniture at a very affordable price. Staff were friendly and informative. I would definitely recommend this furniture store to anyone! Show details · 1Comfy quality at half the price
Found a sofa that fit the bill with a price that didn't break the bank. Lots of options and the staff (Emma-Joy) were helpful and patient with my many questions.So happy with our comfy new sofa, the cushions are thick, supportive but still embracing. Plus delivery was really convenient and a good price. $79 for two blokes that bought it in on the following weekend and called me the night before because they were coming early. Great service all-round and really easy. All we had to do was unwrap and screw the feet on (which the delivery fellows offered to do but it was easy to do ourselves). The shop is in a convenient location with easy parking and little traffic to bother with. Show details · 1
Great advice!!
Went into the Port Kennedy store and was looking for a bed for my daughter, was approached by Amy and after telling her how small my daughter's room was she talked me into the loft bed and gave me the idea of not using the bottom bed- best decision ever! Show details · 1Best Customer Service!
I recently visited the Port Kennedy Pine Discount store and was so pleased with my experience! Both staff members Amy and Adele were incredibly helpful and the store was immaculate Show details · 1Helpful Staff and Reasonable quality
The store was easy to navigate, nice and open display room with prices listed. After researching online we were looking for a particular bed frame to view on display. James kindly offered his assistance and helped us locate the frame we were searching for and the packages associated. Answered all questions we had and then gave us time to consider. Lots of other customers soon entered the store and we had to wait a little while once our decision was made to be able to purchase it. However the staff were considerate and let us know we were on the… Read more · 1ir radar, not forgotten, which I greatly appreciated. Good customer service overall, thanks James. Also thanks to the delivery man. There was a reasonable range of bed frames to choose from. We went with simple wood frame. It looks good and was simple to put together, though instructions could be more detailed. However the support beam in the middle of the frame does not seem sturdy and easily moves out of position causing the middle of the bed to dip and we have to crawl under the bed to try and push the legs back in place. The bedside tables came in one piece already together and I am most happy with those. Would not purchase the bed frame again though (Lowell).Happy
After doing a lot of shopping around, settled on Pine Discount Furniture Malaga. Great quality furniture at a very surprisingly low price. Staff were lovely and informative. I would definitely recommend this furniture store to anyone! Show details · 1Questions & Answers
Is this store closed down? Trying to get in contact with someone due to my bed. Have got insurance and needing a new bed frame. Could someone get back to me?
Who bought the Discount Furniture stock and where can we buy replacement items now they are no-longer trading?
Do you sell tall boys with a mirror?
Regards Fred.
Details
Category | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops | Physical Shops and Furniture Shops |
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Type of Furniture Offered | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas | Bedroom, Dining, Living, Mattresses, Office and Sofas |
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Hi Jessica, I have looked into your case and after reviewing all details i have seen that you have received a full refund for this order, i would like to apologise for the miscommunication that had oc... Read more
curred with the closing of the store and you not receiving your goods. Regards, Toni and the team at Pine Discount Quality Furniture