Premiumcollectables.com.au

0 Stars – Dont need to add much more to the below. Been 2 years since I've ordered, raised a question on Facebook and they blocked me. Might give consumer affairs a go

Fake.scammers many more words – Brought something in 2015/16 preorder hulk hogan I had paid it off was told Feb would be sent out anyway Feb come and went 2 years later still tryna sort it out. No response communication nothing got 1 reply saying employing people to respond to emails. Anyway last year 2017 towards the end of the year got customer affairs involved abit of a wait… Read more

and process but got my money back. Dirty scammers full of lies i tell you do not trust them! Years of pain getting your money back not worth it ! Stuff em

Don’t not buy from these scammers – I pre-ordered a hot toys figurea few weeks ago, after having paid the full amount, I received an email, telling me they would not be getting the stock in and that my payment was voided. I tried to reply to the email asking about my refund, but their email is not reachable and no way to contact them. Their website currently still says the hot toys figure is available for pre order.

They are thieves & scam artists – I preordered Hot Toys Black Panther cost AUD279 back in October 2016 with an ETA March 2017 then it was changed to June 2017 then Dec 2017. I emailed numerous times & received 1 reply to say they were receiving limited stock soon & I wouldn't be on the list. I emailed to cancel my order & asked for a credit card refund...no reply again & again...I… Read more

contacted Mastercard but as the time elapsed had past 12months they said it was unlikely there was anything they could do...I believe the time elapsed was a ploy by Premium collectibles as they knew all along how hard it would be to claim a refund. My son also has lost approximately AUD2000 on 3 Transformer orders made in 2017. I hope Premium Collectibles are prosecuted by Fair Trading & not allowed to reopen under another name to rip off more honest collectors.

Do not trust DWYER's Premium Collectibles – The company known as Premium Collectibles has received numerous slander in the 1000s for not just being the worst service in terms of customer satisfaction, but knowingly scammed many for free money. I lost over $1000 and could not get all my money back. I managed to get $423 back, but the Coles Mastercard is not a reliable credit card company to… Read more

use (so I found). So to others please ensure you have a reliable credit card company with chargeback facilities (unlike Coles) so that you can get a refund from any scams such as Premium Collectibles. I hear the company has closed but may reopen under a new name for the con artist to do so again. Careful with online trading. The old story as it says: "If it sounds to good to be true, then it ain't true."

No more Credit Card Protection from 04/06/2018 - be careful – I received over $4,000 back in pre-orders that had passed their ETA (no communication from the owner) by using the VISA Chargeback process. All cases were found in my favour, using the "goods not supplied" code on the VISA dispute form. Premium Collectibles is no longer accepting Credit Card payments, only Crypto and direct deposit, meaning you… Read more

lose the right to contest goods not delivered through your merchant. A HUGE risk, as this was the only way I could secure a refund for items not delivered. As the owner does not respond to emails sent, its virtually impossible to secure a refund direct with the site. I would hate to think how hard it is without credit card protection. Buyer beware!

Non delivery – DO NOT BUY FROM THEM. Took over $400 form me on pre orders and nothing has arrived. I emailed them many times with no response. Do not deal with them unless you want to loose your money.

Destroying people's hobbies through silence and false promises – Started using them mid 2015. Bought several transformers on pre-order. Was going great, you had to wait but they delivered. Things started unraveling end of 2016. ETAs started being changed from month to month. Emails were replied to but with etas that kept changing. Products came into stock with other retailers but PC still had none. Ended up… Read more

with massive disappointment and lots of time and effort chasing them up on email with no success. Ended up doing charge backs on all outstanding orders. Fortunately for me, my bank ruled in my favour for all and got funds back. Not worth the effort for saving $$$ on toys! I'm sticking to buying from Amazon.jp and other Japanese/Asian retailers that have delivered thus far (and actually reply to emails with actual dates and information!) Have since purchased all the stock I was waiting from PC from other retailers. Had to pay more, but it's a lesson learned. If the solid mass of negative reviews staring back at you on this website is not enough 'evidence' for you, I don't know what else to tell you. Now their website is down. Can't believe PC has not been shut down and the people/person behind it have not come under scrutiny from the law. This is thievery, done on the backs of people who just want to revisit a little bit of their childhood, but has now been soured by this whole experience.

Where are you – I have been a PC customer, with multiple thousands of $ in unfulfilled orders. Initial all seem fine, until Aug 2017. I had to bring in consumer affairs, finally got a response only to be deceived by [name removed] again. After joining the PC Complaints facebook, I commenced seeking support from my Credit Card financial institution, I was… Read more

able to claw back monies for 24 orders which took until Mar 2018.

3 more orders remain which included store credit as part payment needing to be recovered. To do this i initiated a dispute through VCAT as a small business claims. Part of this process requires, me the applicant, to send claim information (verified by stat declaration that this was done) my claim to business owner, [name removed].

I physically mail (registered mail) this to PC's ASIC registered business address, as well as electronically via PC email address, including [name removed] email address (no reply).

19 days later I received the registered mail return to sender with comment "signed by accident not at this address".

(Given ASIC doesn't know about this address change, PC has already breached a trading law)

The tribunal was held on 9th May 2018, [name removed] did not attend. The ruling was in my favour for $1320+ and all costs to be paid by [name removed] to me.

A few days later the PC website went down. I am one on many people this business has scammed money from, I write this review in hope message will get to [name removed], my next step is to take my claim to Sheriff of the Magistrates court Office to have my claim enforced.

So anyone who knows or deals with PC and [name removed] give him this message, my claim on him will hang over

him for many years to come, so ignoring it, will not work this time.

Unless he digs a hole and hides in it, for the rest of his time, he will be found.

Scammers!!!!!!!! Dont believe the cheap prices!!!!!! – Had on order placed over a year ago, item has been available for at least 8 months and have still not received it! Sent an email and after ages got a reply saying I will receive the item in Feb, it is now May had previously sent an email in march requesting a refund and got no reply. They take your money and send you nothing, think about it… Read more

seriously, the prices they offer on Hot Toys are not realistic especially when you factor in loyalty points and the 20 percent off sales you are paying less than cost. Sounds too good to be true because it is!!! Save your money and pay retail with Popcultcha or some other reputable company its not worth the stress and disappointment. I will be contacting Queensland police and A Current Affair about their business practices as they are stealing money!!!!

How Is This Company Still In Business....??? – How this company is still functioning is beyond my understanding.... Pre-orders that are delayed from month to month then from year to year. No communication concerning updates on orders apart from the same messages posted on the website communicating supplier relationship breakdowns and stock unavailability (yet the website still enables you to… Read more

purchase the items communicated as unavailable....). The amount of times that the company has communicated change of customer service contact e-mail addresses is a definite sign of foul behavior and blamed server crashes as the result of the influx of customer inquiries sent to them for not replying to order inquiries is of an extremely unprofessional manner. This company is some how working within the shadows of some law to still function as I have not heard a single positive comment about the experience supplied. My guess is the pre-order amounts are placed into an account that gains interest and the owner of the company is laundering the amount that is gained by the money siting in the account for long enough. I could not stress to someone who is considering purchasing from them not to. The worst representation of what an online shop should be. Extremely unprofessional and fraudulent. I had to go through my bank to retrieve the amounts paid back. Orders from this company are online apparitions: you will never see them.

NO PRODUCTS, NO RESPONSE!!! – Ordered Black Panther Marvel Legends set back in December 2017 with ETA of Jan/Feb 2018. Mid March 2018 asked why the hold up. No response. Total waste of time. Now I've missed out on the set! I'd give them -100,000 stars if I could!!!

Pathetic Company – Like everyone else, I too spent a large amount of money placing preorders with Premium Collectables only to have them miss their due date by months and months and months. Whenever I contacted them, I received no reply. After many late orders and no responses I had to go through the ordeal of getting a chargeback for each of my orders. Fortunately… Read more

my credit card company was aware of the poor business practices of Premium Collectables and I recovered the thousands of dollars owed to me. My advice would be to use a better store such as Popcultcha or Sideshow. Their prices / rewards programs mean that you get very close to the Premium Collectables prices, plus they are more reliable, provide way better communication and fast delivery. Please don't make the same mistakes I did.

A layer cake of lies. I feel like such an idiot – I got strung along so easily by the many stories spun by this clown I feel ashamed of myself. Just like what all of the other reviewers have said, the price IS too good to be true. Customer service is non existent, he lies and lies, and lies some more on his website and is only interested in finding new ways to take your money. Multiple orders… Read more

outstanding since 2016, nothing sent since mid 2017. DONT SHOP HERE! And do you best to get your money back NOW.

DO NOT PURCHASE ANYTHING FROM PREMIUM COLLECTABLES! – I placed over 50 orders with PC over a 2-year period, only 18 orders were fulfilled, that’s 36% fulfil rate (yes I actually received some orders from them). I was patient at first as I thought that a bit of wait time for a cheaper priced item was a fair trade. However, things started to go downhill in 2017, as they stopped answering my email… Read more

enquires (the only way to contact them), and being one of their so called “VIP” made no difference whatsoever. I eventually lost my patience and started the chargeback process with my credit card company for over $5500 of unfulfilled goods. After a long and frustrating period of dealing with the credit card company regarding the chargebacks, I was lucky enough to have all my chargeback requests approved and money refunded to me.

I also joined a group on Facebook (Premium Collectables - Complaint Advice Forum) that’s dedicated to help people by providing advice on how to get their money back from PC, and I couldn’t thank the people in the group enough for all the great advice provided regarding the chargeback process. Having nearly 500 members in a group that’s dedicated to help people getting their money back from a retailer is the biggest red flag for you to stay away from that retailer. Some of the people in the group have shared their experiences such as PC openly told them (in writing) to request chargeback from their credit card company instead of just providing refunds for orders they couldn’t fulfill (is this even legal?), and not to mention that if someone paid by EFT, they are pretty much screwed.

You have been warned, if you are still tempted by their cheap prices and willing to take the gamble after reading all the negative reviews of PC, proceed at your own risk. If there is a option for a zero star rating for my review, I would have chosen that.

Used to be good, but now terrible – Premium Collectables used to be good value and reliable, but in 2016 they started going downhill. By mid 2017 they stopped sending anything out, stopped responding to emails, constantly gave excuses on their website about support staff and shipping problems and every other excuse under the sun. Some items were over a year late. No communication… Read more

left me worried about my $2000 worth of items that I had not received. By late 2017 I had to get my money back for multiple orders via credit card chargeback. Avoid!

Don't buy from this "company", will steal your money!! – Have been waiting up to two years on items. Have sent multiple email's with no response and now i'm fighting to get my money back off this fraudster. $700 out of pocket. spend your money elsewhere and stay well clear of PC. I am one of many customers still trying to get there money back.

If there was a 0 star i would rate that – What a rip off merchant, has over $800 of my money and wont give it back, is not contactable and down right dishonest. Do not buy from the website, pay the little extra and get the product through someone that will actually get it for you.

I wish I'd never heard of them – These guys appear to be scammers. They took $200 up front for a pre-order that never arrived. 6 months later I tried several times to contact them but they never replied to any emails. Fortunately for me, my bank did a Chargeback, so I got my money back (no thanks to Premium collectables, who ignored my requests) but I feel sorry for the many who… Read more

have not been as lucky - and from what I've read, there are many victims of this scam business. Beware.

If you are NOT convinced by these reviews and still tempted by the low prices, first understand – ...you are handing over full price for an item that will "hopefully" be delivered in the future, and you carry 100% of the risk. The whole arrangement is governed by time, which is a problem because your default protections on card payments are dictated by strict rules and time limits. In my personal experience, this company does not deliver, and… Read more

they are very skilled at delaying until it becomes very difficult (or impossible) to contest the transaction. The onus then falls entirely on you to find ways to retrieve your money - it's a very, very hard road. Essentially, it's a business model for theft, because they do not give refunds (contrary to their own stated terms & conditions) - I have been waiting for my refund for over 4 months, despite a copious number of pleading emails from me, and nothing but empty promises from them.

My recommendation - pay a fair price at any of the many companies who actually serve their customers. That way you are sure to receive your item and continue to enjoy your hobby stress-free. The guy at PC is only interested in serving himself to your money, and in the worst possible way.

One last thing, try to find a physical address or contact number for this "business". If you can't, just ask yourself why?

Why is this Clown allowed to operate? – The site offers cheap prices, "loyalty" programs and periodic discounts to get you to pay 100% of the amount upfront, sometimes 12 months before the item is even due to be released. Communication is non-existent, goods are in my experience not able to be secured and you will feel powerless to get your issues resolved. If you are thinking of using… Read more

them, do your homework, and know how to initiate a "Chargeback" with your financial institution... as most likely PC will not deliver, not provide a refund instead they will request you to do a chargeback. PC certainly do not deliver on customer service, a positive experience or even your goods. Be very careful!

Unfulfilled order even though product showing as in stock! – I paid for some Star Wars stuff 8 months ago... waited patiently as the website told me it was awaiting stock from Hasbro (only 1 email response received 5 months ago). Now it’s showing as in stock and on sale again yet my order remains unfulfilled, and all emails go unanswered! Hard to believe a company can be allowed to continue operating like this.

Reel you in with GREAT prices, but that's all they have to offer – The first time I ordered through this company was great, I pre-ordered and received my item at the specified release time. Next time, I made a pre-order. Over 12 months later and 6 moths after the release date, no order. It took me months of constantly persisting them to refund me my money back. Stupidly, I made another pre-order with them. It has… Read more

been 2 months past the release date. The item is time sensitive, I need it for a con to be signed in a couple of weeks time. I have emailed them at least 4 times in the last 2 weeks and have not received a response. I am a tight butt, I will do anything to get a cheaper deal, but I have to admit that I would much rather now pay more to actually get my item. This company is essentially stealing.

Rip off artists – Quick to take your money but once they have it, all communication stops. You’ll receive no further correspondence from them and eventually (if you’re lucky), you MIGHT get an email from them several months later telling you that they can’t fulfill your order & to initiate a chargeback against them instead of voluntarily offering a refund as… Read more

they’re supposed to do BY LAW.

Unless you’re rich & enjoy wasting time & money, avoid these thieves at all cost.

Scammers for sure – Been waiting to over a year for my order with no response to emails whatsoever biggest waste of money. Do not buy from premium collectables at all.

Premium Scam! – Save yourself the heartache and shop else where. This site is a scam. Item's are listed way too cheap then RRP. The seller never responses and if he does then they give you the excuse of delayed shipping so your credit card claim runs out of time.

Scam! – The easiest way to lose your money! This business is by far the worst business I have ever dealt with, and by dealt with I mean paid my money and got nothing back! If you have something on order save yourself the pain and start a charge back now! Your items will never come. Also, don't waste your time emailing them, they never reply. Nothing short of criminal activity.

Won't Even Refund When They Admit They Can't Fulfill Orders – As everyone else has said, avoid these guys. I attempted to purchase an MP Megatron and an MP Dirge and received absolutely no response to emails nor any enquiry of any sort. Some people are finally receiving responses to emails (many still aren't), and are being informed that PC cannot fulfill their orders. Instead of refunding the customer,… Read more

PC are now telling people to start a chargeback process with their bank.

Some banks have a time limit for being able to apply for chargebacks, and if you're outside that window, you won't receive your money back. PC is effectively relying on people to either be outside the window or not understand how to apply for a chargeback, and therefore PC get to keep your money. The PC website has also ceased listing approx delivery dates in their news updates, as people were taking screenshots of these dates, and using the information in an attempt to recoup their money.

While attempting to make themselves look like an honest trader attempting to keep communication up with their customers (by apparently taking on extra staff to reply to emails), ordering through this company places you at a high risk of losing your money. They are still doing whatever they can to keep your money, and attempting to do it subtly.

I'm pretty sure that an admission that an order can't be fulfilled, and then telling the buyer to start a chargeback process is illegal, and that PC is obligated by consumer law to provide a refund.

Business model that only takes your money – When they started they were fine up till late 2016, after that I have not recieved the 5 products that I have preorded. Loss inexcess of $500 and I have emailed them only to recieve false ETAs saying end of the month and still nothing. Their business model is all based on the probabilty that you might get your item and if they cannot obtain what… Read more

you preorded then they dont even refund your money but you have to arrange a charge back with your credit card company yourself. And majority of the time they will not obtain what you have preorded.

Now I am looking to obtain my items which have sold through more expensive means. Do not let the cheap prices fool you, its all a scam.

Broken promises, bye, bye bucks – Over the course of i year i ordered 5 products, and never received one. Three times i was promised one product, which never arrived. In the end they just don't reply to your emails. Avoid this company, unless you have plenty of money that you wish to donate to them. Cant believe they are still in business, what a scam..

Submit a complaint to department of fair trading – With zero communication after numerous attempts, I have had enough and put a complaint into the dept. of fair trading who will investigate and take them to court if necessary. Customer service? Nothing to see here.