Provey Conveyancers Melbourne
Verified80 reviews
Positive reviews
Our experience – Our conveyancer was very accommodating and knowledgeable in property purchasing. They went above and beyond to answer all questions (even outside of office hours) and supported us at every step of the way.
Highly Recommend – I highly recommend Provey Conveyancing. Joanne seamlessly managed the sale of our property with a great deal of professionalism and knowledge. We couldn’t have asked for a better conveyancer. Thanks Joanne.
Highly recommended – Provey assisted us with conveyancing services for the sale of one property and purchase of another. They were very professional throughout both processes, quick to respond to emails and made the process smooth and trouble free.
Negative reviews
I owe them many thanks! – This was originally a 5 star review as I used them two years ago. This year when I went to use them it was a completely different experience. My conveyancer was sick so I was moved to a new one, not asked if it was okay, but I can't fault someone for getting flu during flu season. I emailed the new conveyancer we're not going ahead with our… Read more
purchase but since we were still looking I said I was happy for them to keep the deposit and they'll be our conveyancer once we find somewhere else.
But they just ignored that and asked for the signed contracts. Signed contracts of something we're not purchasing. The complete, entire brick wall treatment like they were having a completely different conversation.
Then they reviewed the unsigned contract so they also asked for the signed copy before they reviewed it. Also which contract? The one for the build or the one for the land? This poor communication and attention to detail is not something I'd want from someone who's reviewing and summarising contracts for hundreds of thousands of dollars.
The contract review could be faster and free as per the buyer package – I reached out the Provey as a first home buyer based on the positive review as well as a direct recommendation from a friend of mine. I was offered 3 free contract reviews as part of my package. Since I didn't know I might need more reviews to be done, I was fine with the terms and conditions. However, I had found myself paying extra for every… Read more
contract review. Since I was not quite happy with the process of reviewing contracts based on the time it was taking as well as the cost of each review, I decided to terminate my contract and hence I lost my 250$ deposit. However, later on, I was contacted by Provey and I was offered the refund of my deposit.
Got us to settlement but a very unpleasant experience – Proveys services are on the more expensive side, and despite the numerous good reviews our experience with our conveyancer was terrible and not worth the high cost to justify the premium. He got us to settlement in the end but he did not assist us in any way or make things easy for us as first home buyers. Notable pain points: - It was… Read more
incredibly difficult to contact him by phone and his assistant often said to email instead
- Despite having already paid the deposit and engaged with them he refused to provide any sort of advice to us until the titling process had begun. I had asked a very simple question regarding stamp duty expectations but he didn’t even want to provide me with any sort of useful information as titling had not been kicked off yet. He wanted to actually lodge with the SRO before giving me information. I then had to research this information myself via the SROs website.
- After titling he got our Stamp Duty concession completely wrong in the end and refused to listen to me or speak to me on the phone to sort the issue out. This is despite me explicitly asking him to call me.
- He didn't provide any of sort of advance notice on what we needed to do or have ready approaching settlement and no communication was provided about the process
- He didn't provide any advance notice on the adjustments buffer figure that we needed to pay for settlement which was no small amount either
- He provided us with just one days notice to transfer a very large amount of money for the settlement and assumed a physical bank branch with fast transfer capabilities is something we just had
- On settlement he didn’t even contact me himself to say it had happened and simply got his assistant yet again to call me
His attitude towards our job overall was incredibly poor and it was obvious that he did not want to speak to me over the phone. He seemed more interested in just getting us out of the way instead.
My only positive experience in dealing with Provey was when someone else took over the Stamp Duty issue and managed to sort it out with great communication. Once I had sorted this out he had nothing more to say on the issue and did not even apologise for getting the initial information wrong.
I will never use or recommend Provey to anyone based on this experience. I would hope the other conveyancers at Provey are a lot better than the one I had.
Recent reviews
Provey is a no-nonsense, down to earth and can do practice. Their process is excellent. Their way of interacting with us was diligent and efficient. Everything was clear from the word go. Joanne Rajab was our focal solicitor and she was extremely competent and on top of everything we required. I was overseas at the time and she even allowed for a… Read more
14hr time difference to attend to calls. They definitely know what it means to wow the client. an 11 out of 10 experience from us. I will recommend them time and time again and will choose them again next time, hands down.
We had the pleasure of working with Kenneth from Provey for the conveyancing of our property sale in Southbank, and we couldn’t be happier with his experience and excellent service. We rate Kenneth 5 out of 5! Kenneth was extremely professional throughout the entire process, making everything smooth and stress-free. Kenneth was prompt,… Read more
responsive, and always available to answer our questions thoroughly and accurately.
If you’re looking for an excellent conveyancer, we highly recommend Kenneth from Provey.
5 Star Conveyancer – I am deeply grateful for everything Emma has done for us. She is always available to respond to me anytime and anywhere, and she has effectively helped me resolve issues. It is thanks to her that we were able to settle on time.
exceptional service – I recently had the pleasure of working with Tumai from Provey Firm for my property conveyancing, and I can’t recommend her highly enough. Tumai's expertise and professionalism made the entire process smooth and stress-free. She was incredibly responsive, always available to answer my questions, and took the time to explain every detail, ensuring I… Read more
felt confident throughout the transaction. Her attention to detail and ability to anticipate potential issues were impressive and gave me peace of mind. If you're in need of a knowledgeable and dedicated conveyancer, Tumai at Provey Firm is the perfect choice!
Very Personalized Service – I had a stressful closing and my conveyancer at Provey, Peter, handled my case from start to finish and even provided a direct phone number so I could call without waiting on hold or navigating silly menus
Excellent experience – Provey Legal handled my recent land transfer. I can not recommend Karen from Provey Legal enough. She was great at explaining the entire process, going over the contract and answering each one of our questions. She is very well organised and prompt at responding. I would highly recommend Provey / Karen Yu and would definitely work with them again in future.
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Extremely easy and smooth process – Thank you to the staff at Provey, extremely thorough with conveyancing. Nothing was a problem, dealt with them mainly via email as we were 2 states away. Would highly recommend and will be using them again.
Excellent Legal/Conveyancing Company! – I have had a wonderful experience in deal with Provey Conveyancing recently for the property transferring. Provey Legal has provided an excellent professional services during the Covid-19 period since Feb 2020 to solving difficult issues what impacted settlement of my property. Especially Khiem Lam and Karen Yu have done a wonderful job and been… Read more
a great help in solving legal issues in a timely manner. Thank you Khiem and Karen! I highly recommended Provey Conveyancing to who wants to have 5 star customer services!
Great service even under difficulty situations – Provey navigated us through a Covid isolation impacted settlements of multiple houses. They kept us informed, achieved a positive outcome and yet did not charge us any extra for the work.
Quick respond and Awesome service. Will definitely use them again! – Thank you Provey. All correspondences were thru emails and phone calls. They really made it easier and cut out all "red-tapes". The process was smooth and timely to get everything settled. Highly recommended, affordable and great service.
Awesome company! – Great experience in dealing with Provey. Was purchasing my first home and had no real clue what I was doing but Carolyn made the process as simple and easy to understand as possible. Would highly recommend to anyone.
Conveyancing – Pro's - Great automated processes, e-systems work, adjustments were completed early and accurate. Email responses were fast and covneyancer was attentive and responsive to feedback. Con's - We really had to prompt and manage the process (i.e. for conditional terms, settlement timing and ensuring keys are collected by the agent).
Great experience with Provey & Peter – Peter Nguyen and I have been in communication for about two years now since I had put down a deposit for my land. The conveyancing process was smooth and throughout Peter always had prompt responses and ensured I was kept updated every step of the way. I would recommend others to seek Provey's services.
Amazing Service – I used Provey when purchasing a new home as a first home buyer. They do all their transaction electronically which was awesome for me. They have their own online portal so you can track the progress and they provided some of the clearest documents outlining all steps and actions I have seen. Even though they transact online, I did call them a few… Read more
times and they were super helpful, explained everything clearly and were seriously the easiest people to deal with in the whole home buying experience. Peter was my solicitor/conveyancer. I can't recommend them highly enough.
Excellent Customer Service – We have dealt with Carolyn for several years now and always offered friendly reliable service. Her attention to detail is excellent and polite courteous manner is second to none. I would have no hesitation in recommending her services to others in the future and in fact have done so in the past.
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competence and peace of mind – Jonathan Sant and Karen Yu from Provey Conveyancing were there every step of the way to answer our many questions and guide us through the complex process in good time. having skilled professionals we could trust greatly mattered. Thanks Johnathan and Karen, thanks Provey,
Calm and knowledgable – Karen from Provey Conveyancing provided us with all the information we needed to understand what was involved in the process of purchasing our property. She was responsive to our questions and her calm and friendly manner was very reassuring.
Second time with Provey, 5 Star experience – Karen Yu has been wonderful and helpful. She responds promptly and has good subject knowledge. This is the second time I have dealt with Provey and very happy with their services. Highly Recommended.
Provey Perfection – Peter did excellent work with my property purchase - there was a strong line of communication with him and his team, with very fast response times via both email and phone. I loved the straightforward, transparent, fully online process - I was even able to receive a quote and engage them within an hour of filling in my details online. They have… Read more
some of the best prices around as well, particularly given they are linked to a team of lawyers. Peter ensured I received all government concessions and benefits that I was entitled to, without requiring any prompting from me.
I am glad I chose Provey Legal and wouldn't hesitate to recommend them.
Prompt responding, a great professional service! – Great services with always prompt responses, great details informed us along the way. - Thank you Peter Nguyen and his team. We have Provey for two of our latest settlements/convegencing (and counting...!).
Excellent service – We are a first-home buyer and we have been well looked after by Karen Yu and her team. She's very knowledgeable, organised and was always there when we need help. Our settlement process was smooth and effortless. Will definitely recommend Provey to any home buyers.
Excellent conveyancer – As a first home buyer with amazing conveyancer . They managed it in very professional way . Provey team is very professional, kind and helpful. Big thanks to Karen for prompt help and support during the process. We are very happy from the beginning to the end of our land settlement.
Highly recommended!!! – Well deserving of a 5 star Rating, Great service, very efficient I would highly recommend Provey Conveyancers to anyone, as I have used them twice now and won’t hesitate to use them again and again, thanks for the great service
Seamless service – Karen and the team at Provey made the settlement process straightforward, were happy to talk us through every step and what needed to happen to settle on time. Questions were quickly and happily answered. Would happily recommend to anyone who wants to ensure their conveyance is in good hands.
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