Red Energy

Michael provided excellent and patient service to me today, so rare in this day and age! – Discussed by phone with Michael today if I was on the best price electricity plan with Red Energy. After some discussion and advice from Michael, I changed to another electricity plan that best suited my current needs and best of all, the new rates of electricity charged were cheaper than what I was previously paying. Very happy with the… Read more ·  1

excellent service by Michael today he was patient, explained everything in detail with excellent customer service, however, he asked me to do a quick survey at the end of our phone call, but I accidentally finished the phone call before I could do the phone survey, so this is why i am completing this compliment review. My apologies, Michael.

We were with Red Energy for nearly 10 years in NSW and SA. We thought they were a great company and found the customer service to be exceptional. For most of our time with Red, the 'rate finder' call centres would tell us we were on a great deal and they couldn't find a better deal. Unfortunately when we added a battery to our solar they were no… Read more ·  1

longer competitive. I would happily return and I like supporting an Australian company and the frequent flyer points were a real bonus.

Really wanted to love red energy. I wanted profits from my bills to go to the state governments rather than Asian businesses like energy australia BUT... I wanted to get the 3 hours free in the daytime. They said I had to get a smart meter. They said it would take 30 days. It took 40. They said I was automatically on the plan. Then they said I… Read more

was not but it didn't matter because they would back date it to the day the meter went in. Then they said that doesn't happen. Then they said it would take 10 business days to do it and it would happen today. Today it hasn't happened. I would go to AGL,but they tell lies.they say that they will email invoices, but they dont. They email a link and you have to log in and wait for their system to take you on a tour if hell before you can download your bill yourself.

-they didn't send bill. -they send an overdue notice. - turns out there were no online accounts linked or setup. No way to sign in or change password, or resolve issue other than ring. -telephone wait time is absolutely absurd, 40 plus minutes so far. Looks like red energy has been cutting costs by offering no customer service, and skimping on their IT setup. Show details

I've found them to be friendly and helpful and I have been offered great ways to help pay for an electricity bill for a family of 8. Best customer service from an energy company EVER. Show details ·  1

I trust Red Energy completley, their prices are very competitive, the staff are polite and knowledgeable. I was a customer of theirs for a few years, but to my stupidity, I changed companies, the one that's having to pay back millions to customers! Show details ·  1

Overbill you on a whim and force you to pay! – Was, note WAS, a loyal Red Energy customer for 3 YEARS! My last bill was 3x Normal, and they just brushed it off! Their excuse - that's what the meter says. 3 years of steady usage data and they just bill me 3x the amount and have NO CARE AT ALL.… Read more

Do not use them, poor customer service, poor rates, just poor all around! Had they not OVERBILLED me, this would not have been written, but here we are!!! Thieves!!

Long-term customer let down by declining service We were with Red Energy for many years, but unfortunately their call centre service seemed to get progressively worse over time. We ultimately decided to move to another retailer because Red Energy doesn't offer an EV electricity plan suitable for us. About a week before changing retailers, I… Read more

contacted Red Energy to arrange an upgrade of our electricity connection from single phase to three phase. I was advised that Essential Energy would charge approximately $500 for the work and that the process would take a few weeks. After changing retailers, I called Red Energy to check on the progress of the three-phase upgrade. I was then told that Red Energy had simply cancelled the request when we ceased being their customer. At no point were we told that changing retailers would cancel the existing three-phase application. There was no phone call, email or other notification to tell us it had been cancelled. Had we been told, we could have delayed changing retailers until the work was completed or made other arrangements. After being a customer for many years, this was a very disappointing way for the relationship to end. Cancelling an existing service request may be part of their process, but doing so without communicating it to the customer is poor service and has unnecessarily delayed our electrical upgrade.

After noticing that Alinta energy has been abusing my elderly grandmother for countless years, I realised I've never taken the time to review my own energy company, Red Energy. Red energy is an Australian owned and operated company which is why I initially gravitated towards it, their rates are competitive, and their customer help line is… Read more ·  1

staffed by Australians, in Australia, which means they actually know things I'm talking about, can understand me without army -letter -spelling every second word, and I can understand them. I've never had a personal issue with call wait times, but honestly this level of service and professionalism would be worth a bit of extra time if it means I don't have to talk to someone from India with a strong accent who has never stepped foot in Australia and doesn't even know when Easter is or that it's a public holiday. But I digress.

Once when I was concerned about a rather large bill, despite my being away for half of it, I contacted red energy by email while still on my holiday upset, wondering if I'd left my AC running, they very quickly got back to me, not just with a whole lot of data showing the breakdown of my reads for the entire period of the bill, but also offered what was clearly a personalised analysis and helpful explanation of how to understand the data myself in response to my concerns, it turned out that I hadn't left the AC on, I'd just been that busy for the first half of the month (we also have an electric car) that I'd legitimately managed to use more power than a normal month, in just 15 days.

The rates themselves are competitive, I'm very happy with my current plan, but even better Red energy has also contacted me in the past to let me know they have a different plan I should move onto based on their calculations etc to save me more money, and have always been quick with responses no matter how inane or frustrated my questions have been (boy was I annoyed when I first found out about the demand tariff, but the lady who had to talk me through that and fixed me up with monthly billing was 100% lovely and patient and understanding)

Love Red Energy. Only energy company we could find who don't offshore their Australian jobs (greater security for our personal and financial data), AND is 100% Australian owned (by Snowy Mountain Hydro). When we had been with them for a year, their pricing increased in line with AEMO guidelines (3 cents per kW) but a quick call and they agreed to… Read more ·  1

reinstate the previous rate as a valued customer! All electric household, e-bikes and electric kombi, solar PVs and home battery installed July 2025 with no bills from October 2025 till May 2026 (credits while the sun shines) and our first bill again this month in winter (June) for $39.88. We get ultra cheap pricing, they get lots of cheap surplus solar from us, Win/Win! PS: I note that some of the other reviews complained about the "demand" charge where your highest energy draw during the peak (2pm-8pm Mon-Fri) is multiplied by the days in that month to "encourage" you not to use grid power during the peak. We got caught out just once when I stupidly decided to charge my EV from the grid at 4pm on a wintery Monday afternoon. Drew 7kW at its highest consumption so this was multiplied by the then kW rate of $0.2838 ($1.99) then multiplied by the number of days in that month (30), adding $59.60 to that month's bill! Didn't make that mistake again and now ensure that we have enough in the home battery to take us through the 2pm-8pm peak without using the grid at all. Today for instance, a rainy winter's day that is estimating max charge from solar PV of around 4kW, and with the battery down to 20% overnight, it is unlikely to charge enough to cover the "demand" period. Easily fixed, at 8am I set the battery to charge from the grid for 2 hours. Drew 5.14kW costing $1.46, takes the battery to 64% and ensures I'll draw no power from the grid during the peak "demand" time.

The change to Red Energy has been awesome. They suggested a smart meter and that was installed without charge or issue. Now they advised there is a better gas plan. My old provider never did any of these things Show details ·  1

I changed over to Red Energy some months ago, and so glad I did. Not only do they have excellent rates their service is also first rate. I got on a good energy rate, and they keep me informed if there is a better rate, something that has not happened with any other energy provider. Recommend Red Energy to anyone looking for value and service. Show details ·  1

We have been with Red Energy for several years and we have always received the very best customer care they are always helpful and make sure that I am happy with the product we are getting Show details ·  1

Can't get in contact. I've spent 30 minutes on hold twice to then have the call disconnected. Rates go up and up. Thankfully I don't have to speak to them to switch to a much cheaper provider. Show details

Bad customer service, 40 minute call wait time, told me false info to pressure me into signing up. Said that power might get turned off if I didnt sign up with them during a new place I was moving into. That is illegal to do on a Friday (today) or over a weekend in NSW. Sales team uses manipulative tactics. Show details

Switched to red energy because I was told by their sales man at my door that they could save me money. Three months later and no bills had arrived. Supposed to be monthly. I called their call center and was told my account had not been approved even though they were supplying power to our address. No reason why and no notice as why this was the… Read more

case. I did have a “welcome to red energy information pack” which included my account number, but never an account payable. Lucky me. Free power. Wasn’t comfortable with it so switched back to Alinta which went well. Heard nothing from snowy river red energy. No apology for their mess. Nothing. Today I got their bill. Obviously when I switched back to Alinta it must have raised a red flag as they are referring to it as “Final Bill” What a joke. If it wasn’t for me switching back they may never have found out I was getting free power. I cannot recommend these turkeys and would have recommended them lower than 1 star if I could have.

The worst customer service I have ever dealt with We will now go without power for the night with a young family. Our food will be lost and no running water because of the pumps. 3.5hours on hold with them and still nothing resolved. I will spend the rest of my life telling this story and telling people to avoid red energy I would love to speak to the Aussie owner Show details

I used to like Red Energy as they had good customer service when I first signed up over a year ago. Now I am thinking of changing energy provider after twice this week sitting on the phone for more than 30 mins waiting for them to answer my call, finally giving up and having no response to my email asking why there is now a long wait? Might as… Read more

well go with a cheaper company like GloBird even though the customer service is probably also crap - most of them are!

Terrible service from red energy!! an Oz company probably not for long my guess! Specially from the Manager [Name Removed] And [Name Removed], both dont know what to do for a simple request of not changing the meter box, you will think its so simple requezt , but apparently it's not, both aren't contactable on request and both blaming each other, no wonder that This company will run to the ground! From a very concern Previous unhappy customer! Show details

This has become a very confused company, which used to be very good. No response to my emails and massive wait times at customer service telephone lines - hence my review here. I was a customer for a long time and found them pretty good and responsive. But I've installed solar and battery and since then the nightmare started. Red told me not to… Read more

turn the system on until a smart meter was installed and so I dutifully did that.

I've had 4 advices of the new charging regime - it has swapped back and forth between single rate and demand every time I call, and every email I receive from Red disagrees with the last one. Each time I'm told that the last attempt was incorrect. Have spent a few hours on the phone so far. I still have an outstanding charge for a meter changeover at Red's request, which was supposed to be at no charge. Can't seem to get that resolved, I am shuttling back and forth between Ausgrid and Red Energy since neither knows where the charge came from.

Are the problems due to Australia's extremely complex energy landscape? I don't know what to do or where to go anymore - Red's staff seem to be confused as well.

Been a customer for 23 days. Already received a $300 bill. Their plans and rates aren't transparent at all. Unable to register my account. Been on hold for over 40 minutes. Not a great experience. Big mistake signing up to Red Energy. Thankfully no exit fees , I see no reason to stay with Red Energy. Show details

Have signed up the offer for already weeks. Be mentioned will transfer soon but have not received any thing. Tried around 10 times to call them or ask for call back. Never called back to me and always wait online like forever while call them. If this is their service quality while you are just wanna to signup, what you could expect after all? Show details

Been trying to contact to review plan for a week now, over one hour wait times and emails keep bouncing back, still unable to speak to anyone. Terrible customer service. Seems like they only have one person answering the phones. Show details

Rang today and as being with Red Energy for a while and asked if I was on the best plan suited for me. Told them I am a pensioner and receive a small discount of about $23 monthly. Due to hardship are there any more discounts available. The receptionist said we give $30 discounts often. I was then transferred to another department and was told we… Read more

do not give discounts. What is happening. The words were from the beginning when joinging we will look after you. Why say this.

I have been a Red Energy customer for a very long period of time. Unfortunately this company has gone down hill. My bill jumped from $420 to $560 in one quarter, it took an hour wait time to talk to a customer service person. She was irate, rude and abrupt and really not much help. Without informing me they have abolished the pay on time discount. I'm now looking around for a better energy deal. Show details

Red Energy extremely disappointing on customer service regarding answering phone have tried 3 times this week on hold for well over 35 minutes.Thankfully due to Product Review organising a mediation, Red Energy finally called and sorted the problem I still feel Red Energy needs to lift their game with phone enquiries and answer a lot quicker. Red used be well known how quick they answered calls sadly not anymore. Show details

tried to reach out to Red Energy by phone, but kept me waiting on the phone over 50 mins. Tried twice and no luck. Had to give up. It's even worse than reaching out to some worst reviewed gov agencies. lol. Show details