1,091 reviews
- First Home
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- Second Home
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- Investment Property
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- Renovation
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- Refinancing
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- Home Construction
Reviews with attachments
Connor Newson was amazing !! What an asset to Reduce Home Loans ! Show details · 1
In-depth reviews
It was a pleasure working with our mortgage broker Vaughan E. Our household has a somewhat complex situation with multiple investment properties. We were also near the edge of our borrowing capacity., and looking to purchase in a regional area. We ended up picking Suncorp, with Macquarie as a backup option. Now that the purchase was successful,… Read more · 1
the hard part started, which was how to pickup another regional property. Throughout the first purchase and working on our second, Vaughan did many, many hours of calls, joint strategising and ideas, and research. Vaughan exhaustively researched lenders, and it now looks like Firstmac will be able to loan money for a few more regional properties.
I really, really valued and appreciated working with Vaughan. I have worked with multiple brokers before.
And finally, for anyone who used Reduce years ago, they now have access to the same major lenders as well as third tier lenders. Things move very fast now compared to the past, and the large lender pool allows much more flexibility for unique circumstances like ours.
This has been a great experience, and I will be continuing to use Reduce in the future. No complaints at all. And they were extremely patient with delays on my end in completing paperwork, and helped keep me on track. Thank you.
Most of all, it was all the hours of time and research into identifying and working around problems that was appreciated. The service was fantastic.
Outstanding Service. Highly Recommended – We had Kurt T as our broker and I couldn't recommend him more highly. He responded super quickly to all our emails and went above and beyond consistently. We had an investment property and a construction loan and the process took an extremely long time due to delays in finalising the tender and contract for the new build. Kurt was fantastic… Read more · 1
throughout this process and kept us appraised of how things were tracking. The funding bank Heritage Bank have been very disappointing as a service provider but Kurt did everything in his power to try and help us in dealing with them. I have refinanced multiple times as I worked in finance and his service was by far the best I have experienced. Once our build is complete we will likely do another refinance to move away from Heritage and would definitely go back to Kurt again. Don't often write reviews but as someone working in finance in a large construction company, I would have high standards and Kurt consistently surpassed these and was so amazingly professional and helpful throughout and he deserves to be recognised.
Brilliant Basics – Approached 2 independent brokers, and 2 big guns (Aussie & Loans.com.au) all at the same time. Lots of promises and selling, but took ages to respond, and after requesting numerous documents during “application stage”, could not get any or regular updates. Crickets! Out of frustration, tried “Reduced” - Ben Ithell, pretty much got the same pitch.… Read more · 1
Only difference was that he delivered. ALWAYS did what he said he would. When it wasn’t done as he committed (out of his control) still took FULL accountability and kept me updated. Even when he was sick, he still msg’ed with update.
There were 2 moments that resonated;
* When I asked him to make sure he gets his commission, he told me “not to worry about that and let’s focus on pushing your loan through to formal approval”. He only spoke about it after our loan was fully approved. * He saw a chance to secure a lower rate for me, and hounded the crap out of his BDM to get it. Even though his commission would be less, and I could have been none the wiser.
I’ve RF’ed around 6 times, by far the best operator - takes accountability being the main contact, and does the basics, brilliantly. Cannot recommend highly enough. 15mins is the least I can do to “Thank you” for such a stellar job, Ben / Reduced.
Positive reviews
Nick was extremely helpful with finding me a home loan that worked and was able to find/work around every issue that was presented. Highly recommend and will definitely be using him in the future Show reply
I worked with Connor Newson, who guided me through a complex process setting up a SMSF loan on a off the plan purchase. He was very responsive and a pleasure to work with. Reduce home loans were very transparent with costs, interest rates and the process was automated and settlement went seamlessly. Will definitely use them again. Show details · 1
Bryce Stimpson went above and beyond helping me with my mortgage application, very well mannered and well presented Individual, made the process so much clearer and easier Show details · 1
Negative reviews
Stay away from this lender pls – I had pretty bad experience with them. I applied for refinance after Dane Binckes from their team calling me multiple times to convince that it's a good idea. He was quite helpful and responsive through the early part of the process. But once the application was submitted, he stopped responding after multiple emails and texts in last couple of… Read more
weeks. Now I'm completely in dark as to what's happening with my application. I was promised the whole process will not take more than 2 weeks, now its been about 2 months and I have no idea. I'd stay away from them
Delays, delays, delays and then hidden costs… – Our journey with Reduce hasn’t been easy. From every step in the application last year with Gary Stimpson, it was a slooooowwwww process and very frustrating. Took three months to move a mortgage, three months to do an extension and we have just been advised today of a 0.1% rate reduction from a requested rate review back at the start of May. Many… Read more
calls and many emails with promises not kept. That, and we did a small increase, which they then came back months later and had set it up wrong, needed my approval to have a portion split out retrospectively and then wouldnt waive any early payment figures on a seperate loan if paid out early, something they created it seems as it was never a part of discussion and signing. Crazy delays in the end and if you are after a speedy approval, look elsewhere and stear clear of Gary.
2 MONTHS WAITING FOR NOTHING – Cant believe that the team at reduce home loans takes 2 months checking the paperwork I called more than 6 times to get an answer but nothing They tell you they do self Employed but after 2 months waiting they just say no In the end What a wait of time Show details
Recent reviews
Connor was fantastic to work with throughout our SMSF loan process. He was always very easy to speak with on the phone, genuine in his approach, and extremely responsive to queries. His communication was excellent at every stage and he kept us well informed as the loan progressed through approval and settlement. Connor also seems to have a very… Read more
good working relationship with the lender, which meant requests and updates were handled quickly and efficiently. Overall the process was smooth and well managed.
We really appreciated his professionalism and support, and I would definitely be referring colleagues and friends to Connor in the future.
Connor was excellent. He helped me organise a new loan, and was able to move the existing bank along to help discharge the old loan when they were dragging their feet. I could not of completed my transfer of ownership without Connor! He was able to return calls and emails quickly, and no question was too little or annoying for him. Thank you!! Show details
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Working with Vaughan has been an absolute pleasure obtaining a mortgage through my SMSF. A few challenges along the way were handled efficiently and professionally Vaughan. Highly recommend using Reduce Loans. Show details · 1
Hi There Vaughan Enright from Reduce Home Loans was personable, positive and very easy to work with. We had a successful settlement process for a complex SMSF mortgage application. I would commend Vaughan and his professionalism and ability to communicate and navigate complex processes. Thanks Kim Show details · 1
Connor Newson from Reduce was incredibly helpful, communicative and hardworking through what was a confusing and overwhelming buying process for us. We also were on a time crunch for approval and this was no issue for Connor. If not for his patience, diligence and willingness to go the extra mile we would have been a mess! We also had fantastic… Read more · 1
service in contacting the support team, Flence assisted us very quickly and kindly. Will recommend Reduce and Connor Newson to friends and family!
Vaughan Enright was extremely helpful and responsive especially when buying my first home. Reduce home loans as a company put me as the number one priority when applying for my home loan with them. Everyone involved went above and beyond for me. Couldn’t recommend this company enough, made the process seamless and stress free! Thankyou thankyou thankyou !! Show details · 1
Vaughan Enright at Reduce Home Loans is my hero. From our very first conversation he was helpful, friendly and patient with everything I needed to know about refinancing my SMSF property loan. It was a long and daunting process but knowing that Vaughan was in my corner and available to help and guide me through it was a took away any anxiety I… Read more · 1
was feeling and made it a much smoother transition. The settlement went through without any glitches or issues and I couldn't be happier to be moving away from my old lender. Vaughan is great at what he does, he is friendly, professional, responsive, and truly SMSF-savvy— I will sing his praises to whomever asks about lending or refinancing, I highly recommend Vaughan and Reduce Home Loans and will be using him again in the future.
Kurt was great, took a bit of time to organise the refinance but glad I did it. The rates are very good for an SMSF loan, it was around 1% cheaper than Bluestone. Platform is easy to use, my SMSF is postively geared and I no longer have to put additional contributions in. Show details · 1
Vaughan Enright at Reduce Home Loans helped me on a recent SMSF property purchase, and he was outstanding from start to finish. From the very first conversation, he set clear expectations and mapped the steps for an SMSF loan. He then shepherded us through documentation (including insurance and SGC confirmations), and moved things along quickly… Read more · 1
through pre-approval and formal approval. Vaughan proactively coordinated with our solicitor and the lender—clarifying land-tax certificate requirements, correcting custodian trust deed lender details, chasing original mortgage docs, and managing key milestones in the PEXA/settlement process. Settlement landed smoothly with funds disbursed on time, and he didn’t disappear—he set us up with post-disbursement support (Mortgage Ezy customer care) and remains available for follow-ups. Professional, responsive, and truly SMSF-savvy—highly recommend Vaughan and Reduce Home Loans.
It was great to work with Vaughan. I felt supported by him throughout. He is knowledgeable and professional. Above all, he was avalable to talk to whenever I needed him! Highly recommended! Thank you, Vaughan!! Show details · 1
Vaughan is our hero! We first engaged with Vaughan more than a year ago, slowly forming our SMSF while searching for a suitable property to purchase. At that time, we didn’t know much about how to buy property through an SMSF, so we asked a lot of questions. Vaughan always provided comprehensive yet easy-to-understand answers, and he even followed… Read more · 1
up with phone calls to make sure we were confident at every step. He guided us smoothly through the process, always with professionalism, humility, and kindness. Thanks to his support, we received unconditional loan approval for our SMSF purchase. It certainly wasn’t an easy process, but with Vaughan it became possible. We are delighted to recommend Vaughan and Reduce Home Loans to anyone looking for expert guidance and genuine support. Jan & Petra
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Vaughan and the team were fantastic to work with from the initial enquiry right through to settlement. Great advice, strong systems, patient and friendly support and exceptional service. Highly recommend working with the folks at Reduce! Show details · 1
I had an excellent experience working with Vaughan on my SMSF mortgage. He wase knowledgeable, responsive, and guided me through each step of the process with clarity and professionalism. His support made what could have been a complex and stressful process straightforward and seamless. I would happily recommend Vaughan to anyone looking for reliable and efficient mortgage services. Show details · 1
Bryce Stimpson has been my broker and finance manager for 5 years and has done a cracking job at finding the best rates. Recently I had a concurrent sale and purchase of properties, Bryce was all over it. Not only making sure I was getting the lowest variable out there but also checking in on the team to make sure all was above order for the settlement date. Good on ya Bryce. Keep up the great work Show details · 1
Connor and Flence have been supportive and provided the best service for a construction loan that was quite complex. Appreciate their promptness and their genuine need to help us. It was not an easy ask but they delivered. We have recommended their service to our friends and family. We will definitely be contacting Reduce Home Loans again in the near future. Show details · 1
Connor Newsom handled my refinance with outstanding professionalism and expertise. His deep knowledge of loan products, clear communication, and proactive approach made the entire process seamless. He was consistently one step ahead, ensuring everything progressed smoothly and keeping me informed at every stage. Connor is not only sharp and… Read more · 1
efficient but also personable and genuinely committed to achieving the best outcome for his clients. I can’t recommend him highly enough to anyone seeking a refinance or new loan, he is truly exceptional in his field.
We recently refinanced our mortgage with Vaughan and couldn’t be happier with the experience. He made the whole process so simple and easy from start to finish. Everything was clearly explained, there was no stress, and it all moved along smoothly. Vaughan was professional, friendly, and always available if we had any questions. We really… Read more · 1
appreciated how straightforward he made everything. Highly recommend Vaughan if you’re looking to refinance or need a great mortgage broker!
We used Kurt for our SMSF refinance and can't recommend Kurt enough. Top marks to Kurt. He was great to deal with, straight to the point and communicated extremely well. Thanks Kurt. Show details · 1
we were dealing with Rhyse Taylor from Reduce Home Loan regarding our second investment property under SMSF. He was very helpful throughout the process and made the process easy. can't thank him enough for his support provided to us. Highly recommend Rhyse from Reduce Home Loan. Show details · 1
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