Shopping Express

I ordered(order number N00452329) on EPIC hours because this site show me big discount. But after that, this price($90) is not cheap compare the price($75) in Amazon AU. $14 different. So I asked to cancel within 15 Minutes after order(supporters in this site and my mail) But no answer and they send me a tracking mail. What can I do????? Show details

How does a company get by with the worst customer service possible and not get dragged by the accc. Im a month into a return process now, I've received 1 email in a month and now the items been returned for a week yesterday and no reply to multiple calls and emails . I cannot express my disappointment with the whole lack of communication. I will… Read more

never purchase from them again. Strongly advise not purchasing anything from them in the case of an issue, you will be tearing your hair out.

Ordered a graphics card, noticed that every other store had it as out of stock at supplier, contacted shopping express to ask them to check so I didn’t have to wait the 3-5 days stated as dispatch time to find out. Found the link to their ticket system didn’t work, their contact form does not work (on mobile), the phone number was a recorded… Read more

message leaving an email address they did not respond to. I emailed them every day. I contacted their web store on eBay (FUTU - same company). A week after I ordered they emailed me to tell me the card was out of stock. 4 days later I still have not received a refund.

I have had successful purchases from them in 2023 and earlier. It was slow but I got the items. These guys obviously work off tiny margins, but you pay for it in time and hassle. If this is their sales department, imagine what their warranty support would be like. If you have time on your hands and are prepared to be out of pocket for weeks if they don’t have something in stock, then this is the store for you.

The best graphics card for your business – On Saturday 3rd August 2024 I purchased this for $111.50 so I could have better graphics on the Dell OptiPlex 9020 SFF but they give me a shipping discount of $12.50 since I have a business account so it only cost $99. Show details

It was not perfect but the outcome was positive – I have ordered many times from this company and for the majority it has been good, there was an issue with them not accepting a PO box but I sorted that at the time. Recently I ordered a Graphics card that was at a good price especially when many vendors had no stock. After going through the purchase setup I was slugged with a surcharge for a… Read more

debit card which did not seem fair. Still the price was cheaper than elsewhere so I continued. Once again I had an issue with the PO box being in my address lines, after a message to the company this was quickly remedied. However the article was still not shipped 4 days later and after another message to inquire why this was not shipped I received an email stating that promised shipments from the supplier could not be fulfilled and a refund would be the best result. Dubiously I checked my account and sure enough, said refund had been effected. Thankyou Shopping Express.

great purchase experience – Bought 2k of PC build components at significantly cheaper price then competitors. James handled technical questions and support during the process as well as organised a refund for a component I changed my mind on. I was initially skeptical based on the number of poor reviews, but pleasantly surprised with everything really. Good products/price… Read more

quick delivery, very prompt responses to all emails (and I made a few), and no problems with change of mind (before delivery) and associated refund.

Paid for a $2.5K notebook over a month ago, Jun-2025, but still have not received it. Cannot get in touch with them my emails or telephone. Looks like they have taken people's money and ran. Please stay away. Show details

Paid $7500 for 3 business PCs & monitors. on 30th June 2025. Order numbers were given however absolutely no delivery details supplied. The phone number on their web page is not answered and they have not replied to email Enquiries. So so disappointing! I have used this company in The past and they we excellent. I will attach web order screen shots when I have Access. MEANWHILE STAY AWAY FROM THIS WEB SITE!

This business is an outright scam and I suggest avoiding at all costs. They will gladly accept your money but will be non existent if anything to do with a warranty comes into play. Avoided my emails like a plague until I had to put a request in with paypal for a chareback and even then they were beyond useless in sorting the issue out. In the end… Read more

they were not able to help me even with the charge back.

No idea how this business is still alive with how terrible it's service is and don't let the cheaper prices fool you, the loss of time and terrible service is never worth it.

Used to be ok but now not good and not recommended – Not so good anymore and certainly no longer competitive prices in relation to SSDs and Hard Drives which is what I purchase. Tey falsely advertise "specials" when it is exactly the same price as it has always been and they advertise "free shipping' but the catch is that it is NOT free at all unless you now purchase over $200 worth (it used to be… Read more

$100. They sometimes give "credit vouchers" but they can only be used on full price (usually over-priced) items. A couple of years ago I would have given them a good rating but today I would not recommend them at all. They lost my business.

Poor customer service – I recently bought a hard drive for my pc. It was the wrong one I purchased. I emailed them and asked if I could return it for a refund. They said that they still do refunds on change of mind. So I send it back with tracking. It got back there. I waited til the Friday before I emailed them again, to find out about the refund. They said it would be… Read more

processed on the Monday. Monday came, nothing. Tuesday and Wednesday, still nothing. So I emailed them again and waited til Friday. Still nothing. So I put a refund request in through PayPal with screenshots of the emails. They processed the refund for me just today. Shopping express do not answer their phones anymore, and seems if you need a refund or warranty stuff, they don’t care. They need to either shut their doors or stop stuffing their customers around! That’s the only way they can improve. But seems by other reviews, they just don’t care.

Happy to sell you something but if you have a problem with that item, good luck getting support – I purchased G Skill ram (lifetime warranty) from this business 3 years ago, and now the ram has become faulty. I contacted the company and requested an RMA, but they have repeatedly ignored my requests. Show details

If something goes wrong, forget getting any support – I wish I had come to this site before buying from this company. They simply don't bother with support. They do not answer the phone and if they bother answering a request for support, they'll then tell you it'll be up to 48 hours before they reply again. The laptop I bought from them is DOA. It's unbelievable to me that a firm wouldn't want to fix this straight away. But even getting them to talk to you is close to impossible. AVOID. Show details

They are selling all fauty products and provide the worst after sale service – I have been dealing with the Shopping Express support team and had a terrible experience as they don’t know how to communicate or respond to my request. After 2 weeks returning a faulty CPU which I had proved it was faulty by a computer expert (paid $120 for the test), they are still holding the faulty product and my money. I keep chasing them… Read more

every single day with no hope to receive any response from them within 2 weeks. After I emailed them that I was about to lodge a complaint with ACCC, they finally replied my email and asked for 24-48 hours and I will see if this hassle continues I will definitely go ahead for legal action. If you consider to build your computer and want to avoid anything like this for after sale service, I would recommend you stay away from these guys. They even don’t have a legit phone number that you could contact for any issue. Their email is definitely an excuse for them to walk away after selling all faulty products. I had a faulty motherboard from them as well but I did contact the manufacturer directly to get it sorted out. Just remember STAY AWAY FROM SHOPPING EXPRESS or you will lose your money for nothing.

Slow to non existent replies – Was looking at a NAS drive. The price was ok but they could bundle drives in making it quite competitive. Liaised via email as that's the only way, even though they had stock received no reply on bundle price. 2 days later prices go up, and still no reply. But now they are promoting it as a 4-day promo which is actually more expensive than… Read more

previously. Followed up and no reply to my email - If they can't handle sales queries no wonder there are so many bad support reviews. Tread with caution..

worst warranty service ever – Bought a dell docking station from them on ebay and and one of the port is no longer working. For some reasons, I have to claim warranty through shopping express instead of Dell. Something is telling me that this product is a grey import instead of an AU stock. They have advertised Australian Stock and Local Warranty with no disclaimer about… Read more

return shipping cost. They have responded to my request and advised me that I am responsible for the return shipping cost go through their RMA process. I found this ridiculous as I have only used this product for 6 months. Don't believe any positive reviews about them. Avoid them at all cost

Don't bother trying to return anything! – Purchased new motherboard, Gen 13 processor and ram kit for 1k. System would not post and after liasing with MB manufacturer was advised to return to retail company. I.e. Shopping Express. Returned the MB and basically have been trying to communicate with this company now for two weeks. No result, as only email based and completely inept and… Read more

flat out non communicative!

I have asked formally for a contact person and address so that I might escalate and also lodge a formal complaint with Fair Trading, still nothing from them.

Do yourself a favour and avoid this company as they are not worth the effort.

I will keep fighting and have since purchased another MB from another company and guess what, it all works well.

Absolute nightmare to deal with....

Update 1. After a few more emails, I have been givin the contact "James" as others have, and MB has been sent to manufacturer for testing. This is the MB they supplied and I sent back straight away as it did not work. I have now lodged a claim with Fair Trading and PayPal as no refund, no communication and no interest from "James" or Shopping Express.

Update 2. Wow, received an email with no apology, no further information, just confirmation that a refund had been issued after 20 days. Just avoid the hastle and buy elsewhere, I know I will from now on.

Avoid them completely – Do not trust or purchase any products from - this organisation, unless you want an exercise in total regret. They operate as Good Games Pavilion on eBay, (share the same address, and it took some researching to discover this, which should already raise some red flags). If you plan on buying a high-end product, stay away from this organisation… Read more

entirely.

Their supposed "management" team are completely inept at understanding escalation processes and have absolutely no idea when it comes to refunds. After over 2 weeks of receiving a faulty i9 12900K CPU, a premium product for which $800 was paid, the company has given me no indication as to when I can expect my refund. The dead on arrival CPU was not my fault, and the company has now held my money despite confirmation from Intel that they will be receiving a brand new replacement. When I advised that I would prefer my money back, a refund request was lodged, and I have since been chasing this up every single day. Meanwhile, Shopping Express/ggtech Good Games Pavilion on eBay have had my money, as well as the further $800 of confirmed product heading their way, and have known this for over a week.

The process has been extremely slow, and extremely frustrating. When a consumer buys a high end product, they expect a much better customer experience than this when the product is faulty. After over 2 weeks, I am still without a CPU, or my money. This is absolutely ridiculous given I live in the same city as the business itself, and given the nature of the product involved. After multiple weeks of following them up and chasing a solution, to still be left without any recompense - has forced my hand to leave this review, and I do expect a full refund of the money I paid to this dodgy enterprise. Will never, ever be purchasing a product from them again after this experience, and until their so-called management team learns how to treat critical matters with a sense of urgency, neither should anyone else.

Update: I received a response from their team confirming that they refund would "100%" be processed today for my purchase I have followed up with them 3 times and it is now less than two hours until they close - and I haven't heard a word. Not so much as a reply saying that they remember their promise from Friday just 3 days ago and are in the middle of processing the refund. Their communication is lacklustre at best, and they even had the audacity to request I remove my review once the funds hit my account - despite the complete lack of urgency they've shown in this matter. Do yourself a favour and spend the extra few dollars somewhere else where the customer experience is actually worth it if things go wrong.

DOA item - replaced with a used item and it is also dead – I ordered a CPU + Motherboard combo. I installed it and it was not drawing any power. After finally getting support to send me a shipping label, I sent it off. They sent back a "new" board and the old cpu. Except the board was definitely not new and had scratches on it among other signs of use. The board is also DOA from what I can see.

No after sales service don't risk it – I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you. Show details

Two purchases over a 12 month period without hassles – I've ordered twice of these guys now and both times got my orders very quickly. I was a little nervous after reading reviews here but both times stock was showing and was accurate

Best Customer Service and on time delivery – I was looking to buy an HP laser printer and saw only shopping express have the lower price plus another 10% off for the weekend. However after saw the many negative reviews of shopping review, i actually gamble my money of close to $900 for the printer by order with them. I had so many question in mind, was the printer and IT equipment are… Read more

Australian stock or grey import, will they deliver on time.

However for my surprised James T replied the stock was brand new and Australian stock and he dispatch the stock on the same day and got it delivered next day , it was friday afternoon in Sydney. The Printer was brand new in stock with sealed box and i checked the label, it was delivered to HP AUstralia, plus i confirmed by enter the serial no in HP site, it was AUstralian site.

I email their customer service for set up the printer too and James T was very helpful.

In My experience i am very satisfy with the service and product. I will shop again

Thieves – Took payment and have yet to send after nearly 1 month. The never answer the phone due to "Covid". They do not answer emails. I have contacted NSW Department of Fair Trading. I hope I can get my money back. Show details

Wont buy with them again – Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method… Read more

is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance. Don't buy through this company because they do not even back the manufacturers warranty. Steve.

Complete lack of customer service borderline a joke – As many have stated, it all goes fine until you have an issue with your product. Then customer service is completely unresponsive. It takes weeks for "James" to respond to any emails. They have taken their phone number down almost 2 years ago citing "Covid" as an excuse, meanwhile, we are now 100% back to normal. If you do receive a response, it's… Read more

a half-arsed response that addresses 1/3 of your questions. That tells me they are not even reading the support tickets thouroughly.

I will never purchase from these guys again. This was my 4th large ticket purchase and the way they treat customers is appauling. They need to have a really hard look ar their customer support policies and sort it out, or risk losing a lot more business.

NEVER shop here - James is a scammer – Horrible experience where item has gone missing and customer service is ignoring me so I’ll now need to go to the tribunal to resolve this as the customer service from shopping express is non existent Update : 6 months on and they have still done nothing and expected me to do everything in regards to this issue when as a company they need to… Read more

follow it up as they sent it . I would highly recommend against ever buying anything from them

Update 2 : been nearly 1 year since purchase and still not received any kind of resolution in regards to this I was offered a partial refund or store credit over two months ago and they are ignoring me again as I responded pretty much straight away .

Update 3: have now since been completely ignored by James who has been horrendous this entire time . No credit or refund as promised for $200 even though it was a $1400 item that went missing . So now over a year on I don’t have the item or my money back and am not getting any further response from James

Again AVOID at all costs

Update : Have to send letter of demand and forward to tribunal as fair trading wouldn't help.

Worst Online Shopping Experience – Worst online shopping experience by far! Purchased a graphics card during Black Friday sales, found a really good deal decided to hit go on it as I've been looking for one, for some time. Received an email from Shopping Express saying it was dispatched with tracking with an expected delivery date of 3-5 business days. 7 days go on without any… Read more

delivery, contacted their customer service team, and they told me to wait a few more days.

Waited the extra days still nothing, emailed them 8-10 times regarding the missing package, and didn't get one single reply. Their customer service team is a joke and you can't even get in contact with them over the phone because of covid issues.

Luckily I paid with Paypal so I raised a claim, however, I'm still waiting for the refund to come back to me.

Don't even bother dealing with this company you'll just be wasting your time. They literally have no after-care response and literally just wipe their hands clean of any issues.

Horrible service, constant lies, and no refund – They claimed to have an item in stock for 24 hour dispatch. I paid immediately and expected the item to be shipped within 24 hours. It wasn't. I emailed them up 2 days later and they didn't respond. I emailed them again a day after that. They eventually responded to the first email saying the item was being shipped that day, and that a tracking… Read more

number would be sent to me that afternoon. It wasn't. The following day they emailed me in response to my previous inquiry and said that the item was 'processing' - no mention of shipping time, tracking number, etc. I asked them to clarify because they told me 24 hours earlier that the item was shipped. They didn't respond. I told them to cancel the order and refund my money (thousands of dollars) because I bought on the condition of 24 hour dispatch which they failed to uphold, and they refused to tell me what was actually going on with my order. They agreed by email to cancel the order and issue a refund. They told me the refunded money would be with me in 2 days, at the most. They lied about the refund being processed - it's a week later and I still don't have my money and they are continuing to lie about refunding me. I have had to escalate the situation to my bank because Shopping Express refuse to call me or contact me, or give me a straight answer about my refund. From the beginning it took them days to respond to any message sent, and they are refusing to answer phone calls.

Their communication has been woeful and they have not given me a straight answer about anything from the beginning. Don't buy from this company unless you want to gamble with your money and are willing to risk losing it and never receiving the products you pay for. I cannot imagine how infuriating it would be to have to deal with them for a warranty claim. Save yourself the trouble and just buy elsewhere.