AI reviews summary
The overall sentiment for Specsavers is deeply polarised, with a notable divide between high praise for individual staff members and severe criticism of corporate policies and product durability. While many customers report friendly, professional service at specific branches, a significant volume of feedback highlights recurring failures in prescription accuracy, aggressive sales tactics for hearing tests, and frames that break within months. There is a strong perception that the "2-for-1" marketing is misleading, often resulting in much higher final costs than advertised.
Pros
Cons
Verdict
Specsavers is a viable option for those seeking affordable, accessible eye and ear care, provided they encounter one of the many highly-praised staff members. However, consumers should be wary of significant inconsistencies in product quality and prescription accuracy, as well as potential difficulties in securing refunds or warranty repairs if issues arise.
Virginia, Anne and Adriana were absolutely fantastic in looking after my Mum at her recent Spec Savers appointment in Wagga. They were professional but also so very kind-hearted. Thankyou, Thankyou.
Optometrists at these stores vary from thorough and competent to poor, supplying incorrect prescriptions, Frames are poor quality with pricing in store giving no indication of quality. Frames that are perceived as most fashionable are more expensive for more profit only. Stores are franchises so do not expect buying glasses from them for well over… Read more
10 years to count in interactions over product issues. The sales model relies on value adding with a wide range of options, with the message being you really do need to pay for all these ad ons.
I had a pair of reading glasses made and the lenses immediately started to collect spots and scratches as though the hard coating had been missed. They also smudge very easily as though the repellant coating had been missed. The workers went into full defensive mode even though I knew the CR139 plastic from which they are made is notoriously soft.… Read more
I had a ding dong argument where they blamed me for doing it even though I have worn glasses for 50 years and know how to handle them. They said the lenses were made in an unknown factory in either Vietnam or China with no quality control. Never again will I face their corporate speak when complaining of product quality. They offered to refund me but nothing has materialised. I really want to know if this is standard SpecSaver quality or a one-off. My distance glasses are slightly better but still not top quality. I have double vision post cataract surgery so I need my glasses and really cannot spare them to be sent away for fitting again. I paid for both these spectacles in January 2026. I cannot find my receipts but my name and location will be on file. The (undated) note of settlement is attached, with signature.
Reviews with attachments
What more could you ask for from Specsavers? From free annual eye checks covered by Medicare, to lens cleaning, replacement of tiny screws, and even help taking a great selfie — the service is always outstanding. A big 5-star shoutout to Kenny, Stu, Chloe, and the entire team at the Werribee Plaza store for their friendly, professional, and helpful service. Keep up the fantastic work! Show details
Been with specsavers for over 10 years. My first issue with a pair of glasses and appalling customer service at the Westfield Geelong store. I purchased a pair of glasses less than 18 months ago and have had to have them fixed 3 times due to pin falling out. Pin snapped and specsavers response! Sorry it's out of warranty.
I purchased glasses and my glasses are still like new condition and I purchased them around two or three years ago. The paint on the frame has peeled off and Specsavers Blacktown have refused to repair or replace the frame.
***DO NOT SEND YOUR CHILDREN HERE - UNSAFE PRACTICE*** My 17-year-old daughter went to the Brookside store to get her eyes checked by herself. To our horror she was advised she has a tumor behind her eye and NOT ONCE did the optometrist say, is it ok if we call your parents as this is serious. The optometrist wrote on a Specsavers business card… Read more
and said go and see an eye specialist in the valley, also this so-called medical professional didn't even have the courtesy of writing down what she thought her condition was or print out a letter. **UPDATE** After urgent checks at the Mater hospital and also the Mater eye clinic - NO Tumor was found at all. Specsavers you put us through absolute HELL! - A formal complaint has been made to Qld Heath, I will keep this post updated.
Friendly service, excellent support, and high‑quality products at prices lower than other competitors. Show details
- +1
Urgently needed new spectacles when the arm broke a few days before leaving for an interstate wedding. The Specsavers store were fantastic, arranging contact lenses in short timeframe. I also purchased an emergency pair of glasses during Black Friday Sale as backup set. 2year quality warranty & a proud partner with Fred Hollows Foundation which I have supported for 40+ years. Show details
Having purchased glasses at Specsavers for the past four years I will never ever go there again. I would luckily and happily pay $1000 per pair to OPSM to not deal with Specsavers ever again at Coomera. Arguing with the customer when they are right just to have an invalid point or to make a stand is a very immature position for a business owner and manager . Show details
Few months ago , had my specs made at Mount Druitt SPEC SAVER. THey always have these promotions buy 2 for $199.00..... .Thinking that it's good value for money I brought 2 pairs . On wearing them the edges near the back are so rough ,they kept on pulling my hair or getting hooked on to them . So I took them back and showed ,he changed them to… Read more
these plastic slip on type . As you can see them . Must say they are made of such cheap quality that it's torn and poking on the backside of my ear . Please don't rip customer off by selling cheap products .
Specsavers spectacles used to be reliable. The quality of the frames are useless. Both my wifes and my own frames have broken at the hinge, and get this! They wont replace them. Have bought framea and glasses from Specsavers for years, but their quality has been lost. Will never buy Specsavers glasses again and I will be presenting my case to Fair Trading. Phil Buckland [Content Removed] Show details
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Latest follow-ups
I visited Specsavers at Robina in Queensland. The optometrist that saw me told me I had macular degeneration.I asked her what I needed to do and she explained to me nothing that could be done. I just gradually go blind. Receiving this information I… Read more
went into a deep state of depression and then I spoke to my doctor and she said go to a specialist. The Specialist has explained to me that I don’t have macular degeneration at all. I actually have cataracts. The difference between macular degeneration and cataracts is enormous cataracts can be operated on and quickly repaired Having received this information I decided to get a third opinion because I was so rattled by the Specsavers woman so I went to another Specialist. Both the Specialist visits were a great expense to me and the second Specialist also said no macular degeneration I do have cataracts. With all this information in mind I have made it my business to let everyone cross parts with no never to go to a Specsavers store regardless of what service they want. Very unprofessional and sending somebody off with a diagnosis of your you’ll just gradually go blind is disgusting. That woman should’ve suggested I go and see a specialist instead of giving me this diagnosis that she had no right to do as she obviously isn’t trained to do that.
Follow-up · I was not offered a referral No recommendation was suggested I was tested by four pieces of equipment No wait time to see them or be told the opinion
Absolutely horrible customer service experience. I brought my glasses in for a simple clean, and during the process my frame was damaged when a screw broke. Instead of taking responsibility professionally, the staff member, [Name Removed], gave… Read more
confusing and inconsistent explanations about whether the age of the frame caused the issue.
When I asked reasonable follow-up questions about whether I should replace the frame to avoid further damage, I was spoken to dismissively and told that I “shouldn’t ask questions” and that it was a “st^pid question.” I was repeatedly talked over during the conversation and made to feel uncomfortable for trying to understand what had happened to my glasses.
I have requested that Specsavers cover the repair costs and send the glasses to the Albany store as discussed. If this is not resolved as promised, I will continue escalating the matter through Specsavers customer care and head office.
Very disappointed with both the handling of my glasses and the way I was treated as a customer. Based on this experience, I would not recommend this store.
Follow-up · The head office was great. They didn’t tell me how the dealt with the complaint internally, but they apologised and gave me a voucher. They head office customer service has been amazing.
Cleveland SpecSavers have the most wonderful knowledgable staff. I was in store Wednesday 28 May for a fitting and pick up of new glasses and not only did I receive fantastic service (and I arrived early than the booking hoping to get in) but… Read more
looking at others in-store purchasing their glasses or getting fittings they too were receiving terrific service and advice from the great team at Cleveland SpecSavers
Follow-up · I’ve not long ago moved to the Toowoomba area and took my mother to SpecSavers for check up and fitting of new glasses on the 26th May. She hasn’t been to SpecSavers before but her commits afterwards were encouraging as she like the experience (even the free hearing test included) and stated the staff were extremely supportive and friendly… Read more
Positive reviews
Nicole was an absolutely Brilliant Audiologist .. In Stocklands Hervey Bay. She is a true professional very welcoming and knows how to put you at ease immediately. It was my first hearing Test and I must admit I was nervous but with Nicole I needn't have worried. I haven't seen such true diligence for a long time.I had just gotten my eyes… Read more
tested beforehand ( not the best ) so Nicole was a breath of Fresh Air. I highly recommend you ask specifically for her as your audiologist ( understand she also works at Pialba) Specsavers as well. Big Thankyou Nicole for being such a professional. Well Done young lady . Specsavers are lucky to have you on board.
I would like to thank Heath and the staff of Spec savers. Friendly helpful staff. I have noticed Heath helping other staff if they have a queery. Always cheerful. I always feel confident going there for regular check ups. They make you feel like you matter. Altona Meadows store.
Spec savers horsham victoria. I can't speak highly enough of. The service was second to none they refered me to Dr. Chehade to treat my macula degeneration and he has been so very helpful and kind, again perfect as i was getting nowhere with the ballarat opthamologist. so thank you spec savers for your brilliant help. Show details
Negative reviews
When there was a 2 for 1 offer, I went into the store. The eye test was short and sweet, but then they did a hearing test? I wanted multi focals, so was told I don't get the 2 for 1. Ok (misleading). I chose the frames, and my out of pocket expense was just over $200 after my fund was added. The lens fell out after about 6 months. I have never… Read more
been back, and never will go back. This place is overpriced, and focus on other things more than eyes. Their products are sub standard, yet they charge upper range prices. Don't waste your time or money.
Went to specsavers brookvale what a joke glasses i bought 4 months ago one of the arms broke just closing them when this happened i was in cobar about 120km from nearest specsaver i glued the arm just so i could see and get by so i voided warranty what a joke all there frames are cheap trash and so is the service they have just lost 3 clients we will be going easle where all over 79 dollars 10 years of loyalty down the drain Show details
Went for my latest eye test last October 2025 Was advised that my continual weeping eyes was “Dry Eye” and advised for me to make an appointment KOTARA eye Solutions ! My wife did some research on this company and they are indeed Affiliated with , YEP , you guessed it, none other than SPECSAVERS. Their treatment for dry eye was suggested to be… Read more
laser intervention ! COST = Over $4,000+ Not being happy with this suggestion, I visited my local GP who referred me to an eye Specialist in NEWCASTLE NSW, he discovered after tests I have CATERACTS in both eyes. ( so much for that SPECSAVERS diagnosis ) Load of nonsense . Fast forward, Have had my left eye done by Specialist and now waiting to have Other one done ! In the meantime Specialist recommended a pr of “interim” glasses while I wait to finish CATERACTS. took the interim Scrip to SPECSAVERS in CESSNOCK STORE, Waited for a week only to find they got my Script WRONG ! Back to Melbourne to HOPEFULLY Correct their error ! Still waiting for phone call to tell me to pick up ! After all this stuffing around and nonsense, they have lost my confidence. Won’t be going back due to their miss diagnosis and poor attention to detail. BTW, I have been a loyal customer with SpecSavers for 15+ years BUT enough is enough.
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Recent reviews
It seems the frame warrants is worthless. I had a 6 month old frame with no physical damage fail at the hinge inside the frame and the response with a cursory glance was we don't warranty the hinge. I was offered a new frame for $75 but why buy the same frame with no worthwhile warranty and perpetuate the business model. Show details
I was going to westbromich eyes avers but came nearer my home in bearwood I have used them for quite awhile now but seems to be going down hill fast.eventually got a answer by phone told me me 1/50pm which was fine then was text to sa1250 pm so went and was told I'd missed my place Showed them the message then said nothing So won't be going anywhere near there AGAINCHEAP OR NOT I CAN TAKE MY MONEY ANYWHERE !!!!!!!!!! Show details
Great experience at Specsaver Tuggeranong. The optometrist Josue did a comprehensive assessment for my son and did a follow-up to fix the problems. Thank you so much !!
I ordered superdrive varifocals just under £500 for 2 pairs when trying on I knew they were wrong ,been wearing V/F for a couple of years they kept saying it was me and to try them for a couple of weeks driving a hgv i said no and made them showe the original order which was for the cheapest V/F model they do apx £300 cheaper so after a LOAD… Read more
of compleat denial on their part and being told I would not get what I wanted from any optitions I walked into boots over the road and came out completely satisfied I told the story in boots and the young lad told me he used to work at the branch I had issues with and left because he couldn't get on with conning people the branch is in RAYLEIGH ESSEX
Waited 4 weeks for glasses, the script was wrong and couldnt wear them. Returned them and was told eye sight change all the time, mind you within a week!!! They replaced them with another pair, the scipt was also wrong, hence, I could never wear them. $500 later and still no glasses. They are a sham. Show details
Joeanne helped my wife, in regards, to choosing her new glasses. She was extremely thorough, efficient, accurate & hard-working. She made her experience a happy one & made her feel like a highly valued Specsaver's customer. She highly recommends Joeanne. Thank you, so much. It's greatly appreciated. Also, we received thorough, efficient &… Read more
outstanding service from Alysha, She was very thorough in helping go through, in detail for my Hearing Aids. I highly recommend Alysha. Thank you, so much for your outstanding service.
I wish I could give zero or negative points to Specsavers located in Highpoint Shopping Centre. Their both quality & services is extremely awful. If they are not partnership with Medibank, I’m sorry will never ever visited them again after having bad experience for the 1st time. Their quality is far away worse than the quality in developing… Read more
countries. You have to wait for weeks time to get your glasses. When your glasses were required to be fixed, they’re not fixed properly & come back with shocking explanation from the supervisor. I’m myself not a difficult customer, but with Specsavers, sorry I can give them thousands of reviews to give a caution to another
I never was a bad reviewer. Today I just had severely disgusting experience with Wendouree Specsavers. This was my first ongoing consultation with them. I was seeing other Optometrist before without any problem. Never going back there. Could mention the names of the staffs but just leaving it. Show details
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