Stayz

Ours stay in addis ababa was a disaster. We were notfied it had generetor when it didnt. The power kept going out so we had to climb to the 8th floor with out 3 years and 5 years old daughters. Very little kitchen utensils. It was advertised it had hot tub, kids playground, towl, soap. They didnt provide us with none of the things mentioned.… Read more

Shower presure was very low. The shower was leaking so we were left with a pudle of water every time we showered. Wires were sticking out of power points. The host was nowhere to be found for the two months we were there. Miletery personal were coming in and out of the building with intimidating weapons. We made so many complaints to stays via emails and phone calls. No response from them. We paid $80 a night for this horrific experience we had at this accommodation. I will not recomend the property or to use stayz for my worse enemy. The place is called diaspora apartments in addis ababa. Megenagnia. Hosted by [Name Removed]

The things hilighted red in the pictures below are things that was not provided to us.

I wish I could have selected zero stars. I would not recommend the Stayz/VRBO booking system. I booked a property in Wandin North in the Yarra Valley. Problems were identified as soon as we arrived, mainly cleanliness, so I reported it via email to the management company (Wheel Property Management) via the Stayz portal. That was 2 weeks ago and I… Read more

have had NO FEEDBACK. I expected to hear from the Wheel Property Management while we were staying there. I didn’t know that I should have contacted StayzCare, as far as I was concerned, I was contacting Stayz as I sent the message from their portal. We had to just clean what needed to be cleaned and enjoy our planned activities and look past the filth, as we were 7 people and couldn’t relocate, not to mention that we’d spent $2000 for this of which $600 was the management fee… Since returning from the trip I have sent countless emails to Stayz, spoken to nearly every customer service person, waited an hour to speak to a supervisor and still I have heard nothing, they just say they are waiting for Wheel Property Management to contact them, well good luck with that. So they will just keep fobbing me off saying we stayed, we checked out and it’s not their problem. Upon my return I received an email asking for me to review of the property, which I did and it is still not published (2 weeks later) so other poor people will have the same experience we did. I have found a review on Booking.com for the same property (after we stayed there), which echoes almost exactly our complaints, except they didn’t find the chewing gum on the windowsill.

DO NOT USE! TAKE Stayz TO VCAT! Stayz uses Vrbo and other smaller companies to confuse you. You will pay through the Stayz website and your bank statement will show you paid Stayz but they will constantly tell you that you didn't pay Stayz if you want a refund. the property I booked was in the Artic, it had multiple vents that allowed air from… Read more

outside directly inside. The main problem was that it was -18 degrees outside and it makes it impossible to sleep with air that cold coming directly on your face. I contacted the owner and they said they could not fix the vet but they gave us a heater. i explained to them that the heater does not stop the air from coming though. Long story short I contacted Stayz for a refund based on their Stayz Guarantee but their argument was that I din't pay Stayz. So when I showed them that I had paid Stayz directly they said well we already paid the owner so we can request it form the owner but if they say no then there's nothing we can do. DO NOT USE Stayz!

Beware Stayz! The property we stayed at in St Leonards, Victoria, (29 old St Leonards Rd) was nicely fitted out especially the kitchen, but it had a series of issues as well. These issues included plumbing leaks, very thin curtains in bedrooms, so those rooms were very hot in summer and also very light at night, so hard to sleep. Air con didn't… Read more

reach bedrooms. Also not enough supplies for 8 people for a week. (Toilet paper, shower supplies etc ran out after 2 days) Front door sticking and bungalow out the back also very hot with no air con. No WIFI to use at all and so even the smart TV also only had free to air channels. Only one indoor bin in kitchen - not even one in the toilet. Other issues as well - and no one at all from Stayz to contact about any issues.

I wrote out a long review to let people know and even generously gave it 3 stars as it has a nice kitchen and lounge sofa, but then Stayz didn't even publish my review! In fact the whole property when I checked only have ONE review at all and it just says "all good" Maybe fake? Other sites allow reviews so owners can learn what to fix and people who book know what to expect! BUT looking into it, Stayz allows owners to choose which review to publish or not. No wonder it only has one review! It was huge waste of my time to write a real review. Also with Stayz, we had paid fully in the weeks before our trip. Then the day before we were to leave they hit us up with another fee we had to pay before letting us in - it was for insurance in case we broke anything?! Never had to do that with any other BnB experience or in other cabins such as caravan parks.

Turns out Stayz started out as an Australian company and then bought out by overseas multinational company and now is part of USA company Expedia Corp. We will NEVER book with Stayz again.

Booked a property nearly a month in advance. Two weeks before we were due to arrive, the owner cancelled because he'd "double-booked". Now we have to wait 15 days to get our $2,700 back and anything else suitable is booked out. This was the first time we have used Stayz, and will also be the last. Show details

On the day of the booking the Stayz inbox stopped working - I tried troubleshooting as per instructions on the net (clear cache, try different device/computer/app etc) but nothing worked. I had screenshot the property owner's details so I texted them... they did not respond. I rang them, they hung up on me 5 times. We went to the booking address… Read more

and spoke to the receptionist- she couldn't help us and tried ringing the property owner and they hung up on her.

We tried the virtual assistant and it told us we had no booking. We came to the conclusion we must have been scammed and booked additional accommodation so we could at least proceed with our plans.

After all that the property owner finally contacted me via text and sent through instructions, but it was too late as we had paid for accommodation elsewhere.

We're out of pocket for accommodation we didn't use because the Stayz website failed and the property owner was uncontactable.

Even now, just trying to get help about this issue on Stayz is ridiculous. I ended up on the UK website just to get a phone number. There is no email/online support in Australia.

We'll never use Stayz/Vrbo again. Completely unreliable.

Horseshoe Bay Magnetic Island. Staying from the 8/8/25 to 11/08/25. We got to the house we were going to stay at for the next 3 nights. We were very disappointed the elderly lady cleaning the house was the owner and she told use she lived in the house. She said she stays at a friends house when people stay in her house. That information was not… Read more

in the details when we were looking for somewhere to stay if it had we would never have stayed there. The house was very dirty In the Kitchen ; The bench was Dirty with food on the bench and gecko poo. We had to clean the bench before we could use it. The microwave is very rusty and I don't believe it would be safe to use. The kitchen floor was dirty unswept and not washed. We were going to have a cup of coffee and make some lunch. I opened the cupboard it was very old and dirty inside the cups and plates had food scraps from the dishwasher on them. We decided to go out and get coffee and a meal. In the lounge the chairs were clean the TV worked well so did the Internet the floor was very dirty wall and windows very dirty throughout the house The main room; The floor was very dirty and gritty the bed had a cover on it the cover was stained we pulled back the sheets then we had to brush the sand of the bottom sheet the pillows were flat old and no body the bedroom door didn't close properly. The bathroom was clean. During the nights we were woken with rats running around the bedroom. My niece and her partner started in one of the other rooms their linen was clean but the door did not close and the floor was also very dirty. They had left some clothes on the floor when they picked them up there were rat droppings on them. We had to close the external windows and doors because of mosquitoes and put all the fans on high so we didn't get eaten alive. The backyard backs into skip bins full of rubbish. The outdoor seating on the back veranda is very dirty (pictures attached). The veranda posts are rotten and eaten out by termites. The front veranda was very dirty as well. The house is in needs of maintenance The property is surrounded by very large trees and it makes it quite dark that's why there are so many mosquitoes. Mosquitoes carry so many diseases.

Stayz app and website service and support is non existing. I made a booking on stayz app for italy, Rubini Apartment in Lake como which failed during payment process. I tried 2 same problem. I received an email confirmation of my booking with reference id. I later received an email to make payment which I did. I received payment confirmation… Read more

email. Problem is that booking was not updated in stayz and when I tried to contact stayz support they couldn't find booking reference number and wouldn't do any more to help. I have sent 7 or 8 emails to stayz, VRBO and Wonderfulitaly to try to resolve with no replies or assistance. I now have a booking for 08/08/25 to 13/08/25 with Rubini Apartment with no booking confirmation or contact details to receive location and I am not able to do checkin with like provided as Reference number is not recognised in there system. And I have requested a refund but no reply or assistance provided. So everyone please be very careful if you are thinking of using expedia, stayz, Wonderfulitaly for any booking as you my never see a confirmed booking in their system. Tony

I had a last-minute job requirement in a rural community, obviously the price was ridiculous for what the accommodation was. I was impressed there was a bottle of wine plus tim tams, though the tim tams were chalking in appearance and were over 1 year past their expiry. This is where it gets interesting, I require an invoice to work related… Read more

expenses to submit for work. I never received an invoice only a booking paid notice. Was initially told I would receive one via their app and online account(which i provided details to make). Again, no invoice. I attempted to chat online to their very very unhelpful chat bot, had multiple attempts on the phone(numerous line drop outs after 20 mins of holding). The overseas call centre were pleasant and tried to be helpful (even tried to provide a fake invoice! attached in photos) 2 months later I am still dealing with trying to get one. They said i need to reach out to the owner of the property, they even gave me their phone number. I find this whole process suspicious, do not utilise Stayz or Vrbo!

Enchanting vintage house south Hobart Can’t recommend this property highly enough for location, price, home touches, styling and ease of contact with the host. We had a fabulous week in this beautiful home. Show details

Any website or app that doesn’t operate without you turning off privacy or VPN in this day and age isn’t a product or brand worth pursuing. Cyber crime is serious and asking customers and end users to compromise their devices and information to use services or products is as dangerous as putting their credit card details on the dark web. DUMB move… Read more

when I can use AirBNB without downgrading privacy or turning off VPN, I would recommend everyone do the same.

Terrible actually bloody awful. Host ripped us off, We arrived he wasn’t there to meet us. After we paid in full He then sent us another invoice for the dog. He kept hang around I felt like he was watching us. After we left he accused us of putting bleach on the bed sheets and charged my credit card $160 without my knowledge. We… Read more

were not able to get a proper receipt off the stayz web sight. The people were friendly at Stayz customer service VRBO. But nothing was ever done. They ended up ignoring my message & emails. My email bounced back. There attitude was we can’t make the Host pay you back. We had proof he poured bleach on the sheets as I took photos before I left the apartment

I would put minus if I could! I booked a house in January this year to secure a house for new years !! To only be cancelled in NOVEMBER for a ridiculous excuse to have for himself . Do not book the Brand New house in a Tranquil Golf Course… Read more

Retreat!!! So now I’ve had to spend $1000 more for a house that looks like a caravan due to booking it so late !!!!! Do better

Where do I start. I booked a huge property in Melbourne Victoria in canterbury with a host named anika mang (if you read this please be cautious if you are booking with this host) I paid the entire 2k a month EARLY and when I asked her to confirm… Read more

she recieved it she didnt 'find' the money until about 2 days before the booking almost a month later I believe she was trying to scam me to pay again it was only when I told her id have to call the bank for a charge back she called me and magically found it. Skipping ahead to us driving to the house on the day (from adelaide to melbourne) we were about 4 hours away she started asking for more money as a deposit another 1k out of nowhere and then dropped that aftwr I questioned it

So lomg story short the house was rank. Broken kitchen utensils, water damage from obvious recent and regular flooding (we researched the property on the day and found it was smack bang in the middle of a flood plain) mould killer in every cupboard half used, the carpet upstairs was litterally damp and the roofs were leaking when it rained, they put cheap kmart moisture absorbers all around the house so they know the house is disgusting. The back yard was so engulfed with leaves we litterally couldn't open the back door without them piling in and the yard was so over grown our kids couldn't even play they had to go outside in the front drive way which by the way is so steep that our cars would scrape going in. They fail to mention that or take photos to show that. Also a house that big but only car spots for 2 cars barely- the garage is locked for 'cleaners' supplies... yet the house was far from clean. You can tell they just make the beds and call it a day.

So after our stay i contacted the host about it saying some sort of refund is the least they could do. Of course anika was useless said they need to investigate then ignored me. I had to bring it up with stays customer service team they call it verbo. They investigated then eventually gave me the go ahead to file a charge back with my bank. My bank investigated but couldn't get in contact with the hosts bank and had to drop the case which was infuriating so I qent back to verbo. This time they acted so dumb they had a different person reply to me each email or call asking me the same things over and over. But then I actually got a reply fr the host saying they have PROCESSED (NOT WILL PROCESS THEY HAVE PEOCESSED) a full refund and the funds should appear in 5 days blah blah. Of course 10 days later im 3 days into trying to talk to the host with nothing. Then day 1q she says actually nah we aren't refunding you so. So I am losing it at her and verbo at this point had to file a complaint with ACCC and currently waiting to see what they say next. But just now at 9pm (who calls this late without checking the time) verbo called and said they cant do anything at all because I didnt call them when I got there on the day before I slept the night there and their policy is they cant help if you stay the night before reaching out. In what world is that an acceptable policy? I drove from SA i couldn't risk being asked to leave with all my guests with nowhere to stay and we were way to busy to even notice the biggest issues (being damp carpet and the severe extent of the damage) because we were unpacking amd heading into town getting back late and exhausted. So anyway they offered at best and 800 refund or a continue with my complaint. This whole situation is -2836363/10 please dont use stayz use air bnb they actually have Australian standard policies and will help you when a host is being inappropriate or hosting at an unsafe property not wipe their hands clean of you then offer not even half of what you paid to shut you up basically. This was in June its now October btw ive been fighting this.