Appropriate product

5 out of 5, reviewed on Jul 19, 2018

We needed a fold up bed for a limited space and discovered one from Comfort Bed
The purchasing process was made easy due to the competence of the staff and the delivery, which we needed quickly, was really excellent
We are totally satisfied with our product and service

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Good products - Appalling, Rude Staff

1 out of 5, reviewed on Jul 17, 2018

Indifferent, unhelpful staff when we went to collect our goods. When we complained one staff became rude and argumentative. We were stunned by the lack of after sales service and left the store wishing we’d never done business with them.

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Purchased a wonderful wall bed with desk

5 out of 5, reviewed on Jul 14, 2018

We purchased a Italian wall bed after visiting the store. We had a basic bed in mind when visited the store, but were shown a wall bed with Desk which was much better than we had hoped. The guys were extremely helpful, and they also arranged for installation by their expert installer who did a great job. Thanks so much.

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Comments
The Comfort Shop Official

Hi Robert, thank you so much for the 5-star review! We're really happy to hear you describe your new wall bed as 'wonderful'. The basic wall beds are great, but as you know if you choose a desk or ... read more »

Very comfortable and charming

4 out of 5, reviewed on Jul 14, 2018

I bought it in your store. But it is very hard and difficult for the wheelchair users to get in.

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Comments
The Comfort Shop Official

Hi Bobbinhead, it's great to hear that you're finding your recent purchase from us comfortable and charming! The wheelchair access to our Crows Nest showroom is difficult, you're right and we're so... read more »

Most comfortable beds ever

5 out of 5, reviewed on Jul 12, 2018

We slept in a friend's guest room and fell in love with the bed. We asked where they bought it and were directed to the Comfort Shop. We love ours and bought for our kids too.

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Comments
The Comfort Shop Official

Hi M Kan, 'most comfortable beds ever'... now that's a description we love to hear and we agree wholeheartedly! It's great that your friends were able to refer you to us and wonderful that you and ... read more »

Great Service

5 out of 5, reviewed on Jul 11, 2018

We are repeat customers of The Comfort Shop. We have found the staff in all parts of the business to be very easy to deal with. They accommodated the delivery to suit us and that was fantastic.

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Comments
The Comfort Shop Official

Hi Carl, thank you for the 5-star review and for your repeat business! We're so pleased that you have found our company team very easy to deal with. Enjoy your latest Comfort Shop products and let ... read more »

Very helpful

5 out of 5, reviewed on Jul 11, 2018

David was very helpful and patient when I had trouble in making a decision between a pure latex and a visco elastic mattress. (I chose the visco and am very happy with it). The decision was made possible through having the choice of being able to have a one month trial. Without that choice of a trial, I would have left the shop having not made a choice. I also had the opportunity to have my previous 20 year old base repaired thus saving the cost of a new base. Overall a great service.

Was this review helpful? Yes

Comments
The Comfort Shop Official

Hi Nancy, thank you so much for the 5-star review! It's great to read that our new offer of a 30 day mattress trial helped make your choice between the latex and visco elastic mattresses easier, an... read more »

Brisbane

  • 8 reviews
  • 1 comment
  • 3 questions
  • 3 answers
  • 8 helpful votes
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Great service

5 out of 5, reviewed on Jul 10, 2018

The staff at the Fortitude Valley store were very knowledgeable, friendly and helpful, and I was very happy with my purchase..

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Comments
The Comfort Shop Official

Hi Jackie, thank you so much for positive review. We're really pleased to hear you found our Fortitude Valley team to be knowledgable, friendly and helpful and most importantly that you're happy wi... read more »

Impressed with the comfort of the chair and have fallen asleep many times.

5 out of 5, reviewed on Jul 07, 2018

Brad was excellent in the time that he gave us to explain all the benefits of the chair and the care factors.

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Comments
The Comfort Shop Official

Hi Francesco, thank you very much for the 5-star review! It's great to know that you're happy with the comfort of your new chair and that Brad from our Moore Park store was able to help you make th... read more »

Verified Customer

Outstanding service and fantastic product

5 out of 5, reviewed on Jun 23, 2018

I bought my new italian made wall bed from the Comfort Shop. Brendon and the other staff were so helpful and efficient and my wall bed arrived on time and is just fantastic!!! I got a great price and the bed is sensational.

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Comments
The Comfort Shop Official

Hi Renato, thank you very much for the fabulous review! We're so glad to hear you describe your new wall bed as 'sensational' and of course that you were happy with the service that you received fr... read more »

Friendly & Helpful

5 out of 5, reviewed on Jun 20, 2018

Sabrina was pleasant to deal with. Helpful and efficient. Karl, the installer, did a an excellent job. delivery and installation were done on day requested.

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Comments
The Comfort Shop Official

Hi Sue, thank you so much for the 5-star review! We're happy to know that Sabrina from our Richmond store was able to help you efficiently and the delivery and installation went well. Thanks again and enjoy your Comfort Shop products.

A good guest bed

4 out of 5, reviewed on Jun 17, 2018

I looked for you on line, when I found out that what I needed was the European slat and came to the shop in Moore Park. Slats are good but the fitted sheet I had to make them a better fit and add more elastic because they were too loose.

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Comments
The Comfort Shop Official

Hi Isabella, it's great to know that you're happy with the Forza posture slat bed bases for your guest bedroom. They really are a great quality product. The sheets that you purchased do fit our mat... read more »

Melbourne

  • 3 reviews
  • 1 answer
  • 1 helpful vote
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Good product and good service

4 out of 5, reviewed on Jun 17, 2018

The service was very professional and not pushy. They were more than willing to let us open, shut, pull down, push up, lie on, sit in and put the item through its paces. The only annoying thing is that the wait time for the fold out bed we ordered was 12 to 16 weeks. It end up being a little longer than 16 weeks due to shipping issues (they come from Italy). We were offered the single on the shop floor but we wanted a king single so had to wait. If you are in a rush to get the fold out bed/desk and don't want floor stock then be prepared to wait. I am sure there is a reason that they don't have some of the fold down beds in stock, it just was not articulated to us. Ultimately, happy with the product and the installation.

Was this review helpful? Yes

Comments
The Comfort Shop Official

Hi Richard, thanks for taking the time to write a review. It's great to know that you're happy with the product and the service that you received. We do keep lots of wall bed options in stock in si... read more »

All the info we needed to make a considered choice

5 out of 5, reviewed on Jun 17, 2018

Had our last mattress for 20 years. Consultant at the Comfort Shop gave us all the information we needed to purchase our next one. Pointed out advantages and differences and highlighted sale price. Very good, pleasant service. Enjoyed the experience.

Was this review helpful? Yes

Comments
The Comfort Shop Official

Hi Philb, it's great to hear that you had all the information you needed to make an informed decision, we know mattress shopping can be overwhelming. Thank you very much for the 5-star review!

Just what I wanted

5 out of 5, reviewed on Jun 14, 2018

Bought in store so that I could have demo. I was able to pay in instalments. Great communication and service

Was this review helpful? Yes

Comments
The Comfort Shop Official

Hi Shelagh, thanks so much for the 5-star review! We're really glad we had just what you wanted and that you were happy with the service our Fortitude Valley team provided. Thanks again for taking the time.

Great service

5 out of 5, reviewed on Jun 08, 2018

Highly recommend the Comfort Shop for their excellent product and faultless service. This is a rare combination and we appreciate it very much! Thanks, Alice

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Comments
The Comfort Shop Official

Hi Alice, thank you so much for the wonderful review. We love to hear 'excellent' and 'faultless' in the one sentence! We appreciate your business very much. Enjoy your new Comfort Shop products.

  • 2 reviews
  • 2 helpful votes
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Excellent experience

5 out of 5, reviewed on Jun 06, 2018

We bought the product in the store. Service was excellent, no unnecessary sales pitch, straight to the point. Good knowledge of the product. By

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Comments
The Comfort Shop Official

Hi Ruth, thank you for the 5-star review! We're really pleased to see that you had an excellent experience during your recent purchase from us and we're sure you'll enjoy your Comfort Shop products... read more »

Great service,great product

5 out of 5, reviewed on Jun 05, 2018

Great service and help with delivery. Friendly and helpful staff and great product which meets our needs perfectly now and in gutute

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Comments
The Comfort Shop Official

Hi Dave, thanks so much for taking the time to write a review. It's great to read that you're happy with your new Comfort Shop products and also happy with the service you received from our team. Thanks again!

New Mattress

5 out of 5, reviewed on Jun 01, 2018

Very helpful, knowledgeable and friendly staff. We would happily go back and purchase other items in store again. The delivery process was great. Overall a great experience and we would recommend both the staff and the products.

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Comments
The Comfort Shop Official

Hi Steve, thanks a million for the 5-star review! It's fantastic to hear that you had a great experience purchasing your new Comfort Shop mattress. Thank you very much for recommending our products and team, it means a lot.

Verified Customer

Super easy and fast to deal with, staff are great, we now have all our bedrooms with comfort shop

5 out of 5, reviewed on May 22, 2018

Made our purchases in store and completed transaction over the phone. Super helpful staff including the delivery teams. Very happy will go back again.

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Comments
The Comfort Shop Official

Hi Kimb, thank you very much for the lovely review and for your repeat business! We're happy to hear that our showroom and delivery teams were super helpful and we look forward to helping you again in the future.

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Questions & Answers

I have had spinal surgery and need a leather reclining chair with outstanding spinal support. Which chair would you recommend?

Donfitz asked on Feb 02, 2018

Answer this

Hi Donfitz, thank you for your question. There are many chairs in our range that offer outstanding spinal support. A personal favourite is the Olivia Recliner Chair which is featured on our website. Hopefully you're able to visit or call one of our showrooms for more guidance. Have a great day!