On time, fixed first time, polite, professional

5 out of 5, reviewed on Jun 23, 2018

I found the Delegate to be polite, on time professional and fixed within specified time and budget. I wouldn't hesitate in using again.

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PROBLEM FIXED

5 out of 5, reviewed on Jun 12, 2018

I had a major problem with my PC.Andy the technician came out within 45 minutes of my initial call and was extremely efficient in detecting the issues and had the problem completely fixed to my complete satisfaction. Would not hesitate to recommend PC Doctor to my friends and family.

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Comments
The Original PC Doctor Official

Hi Joseph, thank you for sharing your experience with us. Great to hear your feedback on Andy, we will be sure to pass that through to him. Have a lovely day from the team at The Original PC Doctor.

Mac problem sorted

5 out of 5, reviewed on Jun 07, 2018

Most satisfied with the PC Doctor IT person. Bruce was both professional and patient. No matter how ridiculous the question , that I asked him, his replies were always thoughtful and and complete.
Most satisfied.

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Comments
The Original PC Doctor Official

Good Morning Arthur, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with Bruce and the team. Thank you for thi... read more »

Open communication

5 out of 5, reviewed on May 31, 2018

PC Doctor appears good value and they have consistantly lived up to their objective. Technician always turned up on time and rang if change of plan. Generally came early. Service actions always well communicated and followed up.

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Comments
The Original PC Doctor Official

Hi Rod, we appreciate you taking the time to share your experience with us. Thank you and we wish you all the best, The Original PC Doctor.

Very Good service

5 out of 5, reviewed on May 30, 2018

Price was good. Technician very knowledgeable.Great efficient service . Would recommend.Fixed problems quickly..
Friendly and helpful. Was up to date on windows

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Comments
The Original PC Doctor Official

Hi Jill, thank you so much for taking the time to share your wonderful experience with us. If there is anything further we can do to assist, please feel free to contact us. All the best, The Original PC Doctor.

Verified Customer

Great Service

5 out of 5, reviewed on May 25, 2018

I had a problem opening some Excel work books. I called PC Doctor just before 11.00 am. In no time they had arranged an online support appointment for 1.00 pm. By 12.30 pm I got my call and the technician had it sorted in no time. All from the comfort of my home. Great service. Highly recommended.

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Comments
The Original PC Doctor Official

Dear Mike, thank you for posting your fantastic feedback on the team. We're pleased that you enjoyed your First Class experience with us, as providing quality service is something that we pride our... read more »

Great service

5 out of 5, reviewed on May 24, 2018

Panos arrived promptly and was up to date with the basic problem caused by the April Windows 10 update. Machine went back with him Windows reinstalled as well as data. All appears to be working well. He explained the issue well and checked my partner's laptop as well - not affected!
He kept me informed re returning unit. Now all I have to do is reinstall my other programmes.

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Comments
The Original PC Doctor Official

Hi Steve, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with the team. Thank you for this 5-star feedback and... read more »

Great service!

4 out of 5, reviewed on May 21, 2018

Very happy with the service received. Came out same day due to urgency, even though it was after hours. Would recommend to friends and family.

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Comments
The Original PC Doctor Official

Hi Sheila, thank you for your 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with the team. Thanks again and we look ... read more »

Computer maintenance

5 out of 5, reviewed on May 15, 2018

Service was good and on time. Prices competitive . Benjamin sourced the correct parts for my computer, installed them and then transferred the data from my old HDD to my new SSD. Now works well.

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Comments
The Original PC Doctor Official

Morning David, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with Benjamin and the team. Thank you for this 5... read more »

Excellent service

5 out of 5, reviewed on May 08, 2018

Was having issues with my surface pro. Al was booked in promptly same morning I rang and worked through in a friendly manner and made it easy for me to understand Will definitely use this service again as it was easy, well priced and I was made to feel valued

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Comments
The Original PC Doctor Official

Hello Tracey, here at The Original PC Doctor we pride ourselves on our quality customer service capabilities. Staff pride themselves on delivering a quality experience and we were delighted to hear... read more »

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Don't understand what a confirmation is

1 out of 5, reviewed on May 03, 2018

Made an appointment for a tech to come to my house. Had to move my kids daycare schedule to fit theirs. After everything was confirmed and locked in, the tech says he cant make it.
PC Doctors couldn't organize another tech, telling me this was the only one.

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Comments
The Original PC Doctor Official

Good afternoon Daniel, Thank you for sharing your perspective of your interaction with our service team. We are obviously very disappointed to read your comments, as we pride ourselves on our cust... read more »

Hi John, Sadly it seems you have been given bad information. I dont believe there was a problem with your calander system as your receptionist personally called the technician to confirm his availa... read more »

excellent professional service , very satisfied indeed

5 out of 5, reviewed on May 01, 2018

Computer dead, He restored it to life very promptly. Very good service, good price, very personable and knowledgeable technician .

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Comments
The Original PC Doctor Official

Hi Kym, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with the team. Thank you for this 5-star feedback and r... read more »

Great help & service!

5 out of 5, reviewed on Apr 30, 2018

My Mac (Apple) was acting up and I could not figure out the problem. I called a few Companies but no one could service the Mac (I live north of Melbourne). I saw The Original PD Doctor ad and gave them a call, expecting the same reply. However, John who took my call said 'Yes' we can help and is 2 hours from now OK? OK? Woo Hoo, yes it is! The call from the Tech came at the promised time and after consulting with me, worked remotely and fixed the Mac. He even offered a few suggestions to keep it in top shape. Absolutely fantastic service!

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Comments
The Original PC Doctor Official

Greetings Dear Customer, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with John and the team. Thank you for ... read more »

Tech knew his stuff and resolved the issue fast

5 out of 5, reviewed on Apr 24, 2018

Fair price for the exceptional communication when booking the job, to assigning an early visit through to a speedy, knowledgeable resolution.

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Comments
The Original PC Doctor Official

Good Day Garry, at The Original PC Doctor we pride ourselves on our quality customer service capabilities. Staff pride themselves on delivering a quality experience and we were delighted to hear th... read more »

Verified Customer

Very happy with laptop repair

5 out of 5, reviewed on Apr 20, 2018

My laptop screen was starting to flicker, and was causing eyestrain. Worried that it would fail completely without warning, I found the Original PC Doctor via an online search, and liked the reviews I read. The laptop is quite old, out of warranty, and it took a few days to source the correct replacement screen. I am very happy with the ultimate result; the new screen is crystal clear and flicker-free. The technician took the trouble to deliver it to my home at night on short notice, so I could take it with me on a trip. I am very happy with the technician's commitment and skill level. Would not hesitate to recommend.

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Comments
The Original PC Doctor Official

Hello there Adrian, thank you for your 5-Star review and we're thrilled you enjoyed a positive and memorable experience with Adrian and the team. Thanks again and we look forward to serving you again soon. Happy computing, The Original PC Doctor.

Verified Customer

Quick response

5 out of 5, reviewed on Apr 18, 2018

I have used this service many times before so was confident my problem would be fixed. The technician was able to come to my home at a time that suited me so I didn't have to wait all day. He was courteous, friendly and efficiently solved my issue. I was very pleased that the task was completed quickly.

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Comments
The Original PC Doctor Official

Hi Jan, we're absolutely delighted to receive this fabulous feedback and more importantly, we're thrilled you had such a wonderful experience with the team on a consistent basis. Thank you for this... read more »

Great and reliable service, quick response.

5 out of 5, reviewed on Apr 17, 2018

First time using this service. Never heard of it before, just stumbled upon it online - I needed something quick, same day and on site (the repair was for a business).
Customer service was super helpful, they scheduled an appointment for the repair straight away and guided me through all the terms and conditions which were very clear and also seemed pretty fair.
I am unable to make a comparison with other stores/businesses as I got in contact with them only and since I was ok with the price and they were going to fix the issue on the day, I went ahead with them.
They also have a very fair policy of no fix/no fee - basically there is no fixed cost (not even for the call out) if the issue isn't solved.
The technician they sent was very knowledgeable and helpful.
Great service overall, fair prices and amazing customer service.
Strongly recommend it, especially if you need a same day repair.

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Comments
The Original PC Doctor Official

Dear Customer, thank you for posting your fantastic feedback on the team. We're pleased that you enjoyed your First Class experience with us, as providing quality service is something that we pride... read more »

fast and efficient

5 out of 5, reviewed on Apr 15, 2018

it was fast efficient and fixed what I needed. called at home and was punctual. did not shop around. had it recommended to me

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Comments
The Original PC Doctor Official

Hi Lisa, thank you for your 5/5 Review and we're thrilled you enjoyed a positive and memorable experience with the team. Thanks again and we look forward to serving you again soon and please tell y... read more »

Home visits so convenient,

5 out of 5, reviewed on Apr 13, 2018

I can't compare prices as I have never had problems like this before. But, was extremely happy with the price. Service was prompt. Technician explained the problem and gave me helpful information for the future. My new computer had a virus. I can recommend The Original PC Doctor. I am completely happy with the service and the follow up.

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Comments
The Original PC Doctor Official

Hello Cheryl, at The Original PC Doctor we pride ourselves on our quality customer service capabilities. Staff pride themselves on delivering a quality experience and we were delighted to hear that... read more »

Feed back

5 out of 5, reviewed on Apr 12, 2018

Did not shop around. Service was quick. Problem was solved. Cost was acceptable. No refund policy was discussed. Happy with result.

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Comments
The Original PC Doctor Official

Hi Sebastian, We're delighted to hear about your 5-Star experience with the team. Thank you for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.

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