The Original PC Doctor

Maher was able to explain in simple language how Windows 10 could run 32-bit apps, and that a current model of processor offered better security than my dying old box could provide. Show reply

Awful – Couldnt get outlook to send or receive emails. Technician couldn't sort the problem out , left saying he would be in touch, silence, Phone calls to see what was happening - just the standard email saying someone would be in contact. So more silence. Lost all my outlook contacts, zoom now not working and now have "new" Outlook which I set up… Read more

myself as my old Outlook was deleted by the technician. I have to go through each email and log the address to recreate my contacts. Will take me hours. I used to be able send my zoom meetings from outlook - now cant and so as I cant get zoom to work properly I am now losing money from my business and am looking at sorting out a new platform for meetings. I got a phone call from the boss when I sent in "feedback" and got my deposit back but no help since. I would find a local person by word of mouth. If it is easy PC Doctor might be ok but if it is messy and they mess up you are left alone with the mess and in my case this will be at considerable cost

Professional, punctual, knowledgeable & highly recommended – I'm usually pretty good at eventually solving a PC issue at home, but on this particular occasion I'd hit a brick wall, had to admit defeat & needed external help. I'd used The PC Doctor once many years ago successfully, so decided to engage them again for this issue. First of all, the online query submission was very easy & the response to that… Read more ·  1

from The PC Doctor was fast & informative (Mark). After explaining my issue (it was a software issue) & cost structure, it was decided that a remote call-in would be the best & most efficient way to solve my problem & a time was then arranged, with the name of the person who would be looking after my query (James).

The PC Doctor subsequently followed-up with a text message to confirm my recent call & appointment details. Followed by another message closer to the appointment time, asking me to ensure I had either Quick Assist or TeamViewer installed (with instructions on how to do so if unfamiliar with either of these)

James called at the exact appointment time & for the next hour was able to systematically problem-solve the issue (plus another couple of other items I raised at the time). He was an absolute delight to chat with, was impressively knowledgeable & even when he hit a couple of roadblocks during the process, he simply found another way to solve them quickly with a few simple mouse clicks & dialogue box options.....James was seriously impressive in the speed & proficiency in which he smashed through the various tasks in order to get to the successful end-game result for my issues.

I could not be happier with my recent experience with The PC Doctor in general & James in particular deserves special mention for both his phone demeanour/customer service & technical knowledge.

It was absolute value-for-money the service provided by The PC Doctor, they were a pleasure to deal & I would use again in a heartbeat.

Pop-Up Intrusion – Dwight facilitated a 'quick' same day service when I received a pop up alerting me to 'possible identity theft' via hacking of my IP address. The distressing part for me was the spoken threat on repeat coming through my hearing aids which had flow on impact and my inability to get rid of the pop-up from my browser. It was of course a scam. Dwight… Read more ·  1

gave direction about what to do immediately and details of a technician visit and costs associated - so no surprises. Moudy, the technician arrived later on the same day at the scheduled time. He had the insight to greet my dog who then was completely untroubled by his presence. In a very short time Moudy had fixed the problem and payment was a breeze. Like Dwight, Moudy ensured I understood follow up support if necessary. In this case it isn't required. Moudy is professional, courteous, responsive and warm, displaying the best of human services. The next day Dwight checked back if I had any problems - so I more than happy to provide a five gold star review for both Dwight and Moudy.

I believed a had another 'problem' 2 weeks ago (Mid March). It was embarrassingly 'User Error". The PC Doc' (Emil ?) remotely logged in .. pointed out my 'failing' (I'm old) and gave my PC a 'Health Check' .. deleted rubbish, addressed old files etc .. EXCELLENT customer relations. 'Now working so much better (the PC, not me! LOL). Wouldn't go past the 'Doc guys, they're great !! Show reply

Had an issue with the computer, all files disappeared. Phoned the PC doctor and was informed that a tech will be booked for 4:30. As advised and on time, the tech arrived and after discussing what I did prior to the files disappearing the tech went to work. All files were retrieved and the issues resolved. Great service from start to finish. Definitely recommend the PC Doctor. This is the second time I have used the PC Doctor. Show reply

We had 2 problems, one on each of our laptops. Our friendly technician fixed them both in half an hour. We are highly delighted and will use The Original PC Doctor again. Show reply

Manuel was superb! I got exactly what I wanted in regards to my new laptop set-up, along with tips on how to decommission the old one. Thank you for sending him. I have used The Original PC Doctor for a number of years and have always been super-happy with not only their technical know-how, but also their prices and the punctuality of their technicians. Show reply

I was very happy with the service from technician Manuel last Saturday. He did an excellent job setting up my PC, monitor, and printer, and I was very pleased with the result. Everything is working perfectly. I’ll definitely reach out again soon for help with installing Windows 11. Rima Show reply

Brendon was very helpful and let me know what he was doing throughout the whole job. He was very insightful, knowledgeable, and gave some great advice and tips that I will use for future. Im very satisfied with his services. Thank you! Show reply

The technician (Michael) arrived at the appointed time and quickly identified the problem as to why my desktop computer was unable to connect to the internet. He resolved the issue and then showed me the way to resolve the same problem should it ever arise again. Show reply

The service was prompt( same day) and the technician was helpful and solved my computer problem in a very professional manner. This is the second time I have used the company’s service and I am very pleased with the results. Show reply

Truly one of the best service experiences- thanks James! Polite, courteous, knew exactly what was needed and remembered the PC from last time he worked on it. Great to have such a polished operator. Truly a blessing! Show reply

Fantastic service, from the person I explained my problem to at The Original PC Doctor and also from the technician who came to my home to fix the problem. He was so patient, and would not give up until a rather unusual problem was solved. He really delivered and I am so grateful. I recommend this company whole heartedly. Show reply

I was going around in circles, stuck with a problem that the many 'Help' articles on the Internet seemed unable to assist. The information I was getting just didn't fit the problem I was having. Show 2 replies

I was very happy with the service call from PC Doctor. Andres arrived right on time, he needed to speak to Teltra regarding my email problem which he did. The matter was resolved as quickly as possible considering the wait time to speak to Teltra. While Andres was waiting on the phone he managed to fix a couple of my other issues that I had so… Read more ·  1

it was a bonus. Andres was very friendly and me being elderly he showed me patiently every step of the way what he was doing. I will certainly tell my friends about PC Doctor as most young people do not take the time to explain things clearly as sometimes we do not understand the first time. Yvonne

The service provided by the technician was excellent. He was courteous, fixed the problem and was able to explain in non-technological terms, what the issue was and the solution. His patience and efficiency is very much appreciated! Show reply

For a technical nerd like me always seek out The Original PC Doctor – I most pleased when I first contacted PC Doctor as they could have someone that day. The technician Andy rang to say he could come at an earlier time which pleased me no end. Right from the outset Andy knew what my problem was and he fixed it explaining what he was doing Show reply

The Original PC Doctor – Excellent customer service. Received an email & text to state that I would be receiving a phone call from "xxxx" number. Same day service and technician resolved the issue relatively quickly. Show reply

Excellent customer service – The consultant I had previously used was booked again and arrived on time for the appointment. He was very courteous and pleasant to deal with, solved the problems and also provided detailed information on queries I had to do with a future upgrade of my system. Excellent service all round. Many thanks. Show reply

Expensive but value – Maher worked diligently and deftly, he understood what I needed and quickly identified issues and solved them with no back tracking. Highly recommended. Show reply

Prompt customer service, wonderful technological knowledge, – Prompt customer service, wonderful technological knowledge, reasonable rates, also very helpful with resolving complex hardware issues and finally tested all PC functions and confirmed all working Show reply

Easy from A to Z – Easy to call and set up time. Kept me informed on all the steps taken to get appointment time. Helpful advise on security issues raised. Fixed all problems that I needed done. Show reply

PC Doctor Review – This was my third time using PC Doctor and had James assist me each time. He is always friendly and patient. He's knowledgeable and efficient. I have been very pleased with his service each time. Show reply

Terrible communication – This review is based on very poor communication and an inability to get the company to schedule an appointment. The technician said he might try and make it on Sunday. I emailed Saturday. Heard nothing. He said if he didn't make it Sunday he would reschedule on a Saturday. I have been trying to get in contact with him for 4 days and still none the… Read more

wiser if he will come or not, let alone what time. You can only keep contacting the answering service which isn't even the company. The email gives automated messages that aren't helpful or effective. The process is a sham. The technician has left my computer's in a worrying state and job not finished even though I have already paid a lot of money. Do not use this company if you value simple communication.