UPPAbaby Vista

Do not waste your money. While this pram was easy to manoeuvre in the first few months, the quality quickly declined. The wheels became wobbly — like trying to steer a faulty shopping trolley. The leather started fading within eight months, and when I contacted Uppababy, they dismissed it as “wear and tear” despite minimal use. Shortly after, the… Read more

interior fabric began to fade too, looking worn and aged, even though my son is only 15 months old and spent his first six months in a bassinet. The pram looked a decade old before even hitting the year mark.

Customer service was shockingly poor — cold, dismissive, and completely unhelpful. I was basically told none of it was covered under warranty. Even the store I purchased from admitted Uppababy’s customer service is notoriously bad and said they no longer even bother contacting them. They agreed the pram should’ve been replaced.

I’ve now had to put a new pram on lay-by. Don’t make the same mistake — avoid Uppababy at all costs. Poor quality, worse customer service.

Beautiful pram… for the first week – Beautiful pram with well thought out features HOWEVER the frame scratches super easily (we’ve been using for 6 months and already looks extremely old) . We’ve been careful when moving in and out of the car but the black paint on frame is so chipped! The leather handlebar also looks really worn. Disappointed with how fast such an expensive pram has deteriorated. Show details

Broken wheel in the first year – Purchased the V2 in Australia and have been using it for the past year. It has great storage for shopping and baby items. I take good care of my products and items and have never broken anything before. However, recently I found one of the wheels had already cracked after only general strolling and light usage. I contacted customer service for… Read more

warrantee as it should still be covered (my daughter is only 14 months old) and they said it was accidental damage and would not cover the cost of the wheel replacement. I am very disappointed in the customer service for this product and would advise people to purchase a different model pram. $1800 for a pram that has a broken wheel in the first year of use is disappointing.

The guaranty doesn't cover the pram's basket structure – I contacted Uppababy Australia because the basket structure has broken. They refused to replace the basket structure under the guaranty. They said that it's not a manufacturing problem so they don't have to pay. It didn't happen any big event to make the structure broken. So, the basket is not that strong as they advise be careful.  Show details

Awful quality and clear manufacturing defects that the company won't acknowledge – Uppababy Vista 2015 double pram My wife was using the pram today, she dismounted the pavement and the front wheel completed sheared off. I contacted the Australian distributor for Uppababy (coolkidz) and the person I dealt with (David Kingsford) completely dismissed it could be a manufacturing issue and insisted that "it must of been run over by… Read more

a car or something" (their exact words). He then said I'd have to pay $349 for a replacement frame and $25 further for delivery. Needless to say, however funny it may have seemed to David, the pram and my family weren't run over by a car.

To which I followed up:

"It did not have extreme force, my wife pushed the pram off the edge of the pavement and it snapped. The fact that you're insinuating I'm being untruthful is extremely disrespectful.

Your knowledge is clearly limited when it comes to metal fatigue and casting defects as you seem to think this is solely possible by extreme force. So how do you explain the fact that there are no immediate marks in the vicinity of the point where it broke then? Suggest to me what we could have used to snap this clean off and not leave any marks around the surrounding area? Perhaps we put the pram wheel in a vice and then put as much pressure through the handlebars of the frame to snap it off?"

The other 1 star reviews on this website identify there are clearly manufacturing issues associated with Uppababy prams. A cast aluminium part like this should only ever fail if there is sufficient metal fatigue introduced either by too many stress cycles (e.g. too much weight for a prolonged period of time), a defect with the way it has been cast or sub standard materials. I've got cast aluminium parts supporting the engine in my car yet this front wheel, which is probably taking less than 30% of the overall load of the pram (a 23 month old and a 6 month old) can't take the weight, something of which it is designed to do.

Furthermore, if you spend time searching the internet, you can find similar issues. Here's an example of a Uppababy pram where the weld has completely come off of the frame it was welded to: https://www.youtube.com/watch?v=gfSXyu5V5Mw. I suppose this was also caused by a car running it over. This is nothing short of poorly manufactured products which begs the question whether any Uppababy products are fit for purpose especially when being used to transport children around. We're extremely fortunate that neither my wife, or kids, were hurt and there was no traffic present at the time.

I'll be escalating this to the US head office to see if I can get a better response. Needless to say, their Australian distributor doesn't paint a good picture of the brand if they treat their customers like this. If it was a cheap pram then you would expect a degree of poor quality, however, we're talking about a $2500 pram here.

It's quite frankly unacceptable and I'll ensure that I make this known across as many media outlets as possible if they're not forthcoming with regards to rectifying this adequately.

Loved my pram until it broke! – I really loved my Uppababy Vista pram and often recommended it to friends as the best pram ever- has a large storage, folds easily and is great for two kids. This has recently changed. My son was riding in the Vista with his seat securely attached (on both sides) to the frame. As we were walking, one side of the connector snapped, and his seat… Read more

fell awkwardly to one side. Thankfully, he was not injured- had he been a smaller infant or not securely strapped in he would have tumbled sideways out of the seat. I contacted the Manufacturer and they have completely disputed that this could have happened and instead have been insisting that I am negligent. So far, I have been waiting on a response from “head office” in the US for 2 weeks as my story is “impossible.” Utterly disappointed and disrespected. Please be careful if you purchase this pram.

Love it! – We bought this pram when the second baby came along to use it as a double pram. Bought two seats (a main seat and a rumble seat) and a bassinet with lower and upper adapters for each seat. I was a little disappointed that the bassinet could only go on the lower section of the pram when you use it as a double pram. I felt the baby was too far… Read more

and I had to bend down to check my baby. So I recommend a capsule for a baby so the baby can sit on the upper seat. I also think the bassinet is on a smaller side but I used it with two of my babies and they were both able to be in it for 6 months.

Once the baby grew out of the bassinet and I could use the main seat at the top and the rumble seat for the bottom, it was a beautiful beautiful pram. I used upper adapters for the main seat so there is more space between two seats and more space for the luggage. Honestly this pram has the biggest luggage space amongst the prams I know and I am able to do shopping easily with this pram. I love the pram and I still use it for my third child as a single pram for shopping as the older two don’t need a pram anymore.

Having said that, I walk a lot and I wouldn’t say this pram is great for walking. Suspension isn’t that great and as the baby becomes heavier you may struggle to push while you’re brisk walking (definitely not for running). It’s not really all terrain or off road pram. It’s definitely more for shopping and for footpath. I would suggest get another all terrain or jogger pram for walking or running). But I love this pram and highly recommend for everyday use like shopping and going to indoor events as you can put so much stuff in the luggage compartment. It is on an expensive side but it has been worth it for us. I had another pram before this and I am definitely happier and go out more often for shopping because of this pram. It does take up a bit of space in your boot but we have a people mover so it has not been an issue.

Nice pram but some improvements could be made – I chose this pram as a second choice after my 1st pram didnt arrive in time for baby's birth. It is very smooth and easy to turn with one hand. Sun shade is handy on the bassinette. Very easy to assemble. I haven't used the seat yet so can't comment on that. Adjustable height handle bar is great for my 6'3 husband. Easy fold down to get in boot. … Read more

Things that are not practical or i don't like

● Using on a gravel road is a no-no. Baby bounced around to a ridiculous point..even with an infant insert (purchased separately) ● Capsule adaptors for the maxi cosi dont come with a backup safety strap like other brands ● Buttons to remove bassinette from pram frame could be better positioned. Currently you have to put the hood down take baby out then put the hood back up to remove the bassinette to put in the car.. silly design ● One of the rear wheels already sounds like its going to crack (currently dealing with customer service on this issue) - it was like this from date of purchase

A great pram but with some room for improvement – We’re happy with our decision to invest in the Vista and had been choosing between a few other higher end prams at the time including the Bugaboo range. Things we love about the pram: 1) the bassinet - it is a good size with plenty of vents for air circulation including underneath, it is safe for overnight sleeping, the bassinet sits at a good… Read more

height so you don’t have to bend over too far to pick up the baby and it doesn’t interfere with the basket underneath, it has a large sun canopy with good coverage, and best of all the bassinet can be removed with one hand, 2) the pram folds up super easily and can be stored upright in the car, 3) it steers brilliantly, good turning circle, 4) large storage basket which we thought was way more than needed but turns out all that storage is handy! 5) the option to use as a double pram if needed. The only downsides we have found so far: the sun canopy on the seat is not big enough - when the seat is reclined even a few notches our son often still gets the sun in his face, and the seat is fairly small compared to other prams - compact can be good but i expect my son to outgrow it sooner than he might in other prams.

Best pram I've ever bought – I bought this pram for my second daughter with the capsule, bassinet and rumble seat and I couldn't be happier. These is a quality pram with heaps of space in the under carriage for shopping. Its easy to use, baby sits nice a high which is great for my back and folds in seconds. It a bit wider then most prams but for the amount it can hold I'm not… Read more

complaining. Adapters are also simple to insert and the large back wheels are awesome. I've had my upper back vista for 16 months now and still looks in great condition. My really happy I decided to buy this product:)

Good quality pram but not perfect – Overall a good pram. It suits our family of newborn and a 2 year old, however, there is a few negatives. The toddler seat design the handle has a zip to remove the leather trim, it’s rather silly and frustrating as my toddler keeps playing with it, zipping and unzipping it, unsure how long it will last. The break petal sometimes won’t work, can… Read more

take me pressing it several times. Quite annoying. The parent organiser keeps sliding down and not really the most practical (redsbaby organiser is a million times better). The cup holder is too close to the toddler seat for them to reach. The pram liner looks nice a sleek but slides off very easily.. all these can be easily improved by the company so I hope you take this on board.

Good pram horrible company – The pram itself is good.. the company however is terrible. First they did not cover a warranty item within the warranty period, no worries I payed for the part anyways. Now 2 years later, i wish to purchase the V2 seat which will fit my pram as the adaptors have not changed at all, and they will not sell that seat to me as I have a 2018 pram. When… Read more

I advised them that my precious canopy extension was terrible and actually didn’t retract properly or extend properly they advised that I should have called and had it replaced under warranty… this company is only out to exploit parents for money. I was happy to pay 3 or 4 or 5 hundred dollars for the new seat, not happy that I only just spent over $2000 2 years ago and now to have an appropriate canopy for my new born looks like another $2000 for a new pram… pretty ridiculous. Won’t help existing customers, only interested in money. Pretty disgusting really.

Nice but a few issues and no help from the warranty – Loved this pram but after 1 year the lock to hold the pram folded fell out. Also some screws are rusting. Hard to find contact information for warranty as I would consider the screw that holds the lock in place a manufacturer default. Once contacted we were given a link to buy another lock and screw because it’s not covered under warranty. I would… Read more

have expected better quality and customer service given the price of the pram. Definitely wouldn’t buy another uppababy.

Bad customer service and no warranty – After using this Vista for 6 months the brake stopped working, we sent it in to be fixed under warranty and they charged us $250 for the breaks and an extra $150 to replace the front step that was working fine but had "excessive damage" (scratches) from daily use. I'm posting now because the breaks stopped working again. Show details

Does not suit a larger toddler. Look at other options before purchasing this pram – I really enjoyed using the 2018 model of this pram until my son got close to two when I could no longer do the straps up (on the highest setting). I rang Uppababy’s Australian distributor and they said they don’t offer strap extenders and that the longer V2 seat won’t fit on the older model Vista (nor do they sell it separately anyway). They… Read more

offered no other solutions and o got the impression they thought I should purchase a new model with a longer seat. I am beyond furious as we paid $1,500 for this pram and expected to get much more use out of it than we have. I will be lodging a complaint with the ACCC as the product is not fit for purpose and expect we will have to look at purchasing another pram.

Disappointing Pram – Love the pram layout and size of the basket. Hate that when I take off the rumble seat and only have one child in the pram the front wheel start violently shaking. The only way to stop the shaking is to stop pushing the pram, pull it backwards to 'realign' the wheels then start pushing again...only for it to happen again 100m down the road. This… Read more

started within 6 months of purchase. Front wheels replaced by customer service and the issue continued. The next processes was they wanted me to send the pram off to Sydney for an assessment. Not practical at all with two small children. I have sent multiple videos showing the shaking occurring. Extremely disappointed in the product given the money paid.

The best easiest pram – My sister recommended this pram to me as she used it for both of her children. I had always loved how easy and durable it was to use. I found the price not an issue as I knew what I was paying for thanks to my sister. I find it very smooth and easy to manoeuvre And fits perfectly in both my SUV and smaller hatchback car  Show details ·  1

Terrible customer service & poor quality – Purchased the Uppababy Vista pram and accessories. I have had it a couple of months and the straps are already fraying. The cup holder rattles, the harness is difficult and time consuming to use. Although it says the pram can be used in multiple seat positions with the rumble seat, it really only can be reclined if they are both facing the front.… Read more

I found the Uppababy customer service is absolutely horrible, I contacted them about the rattling cupholder and after making me send them videos, serial numbers, receipts.. 5 emails later, they sent a rude response saying it is normal movement. Poor service and quality. Not recommended.

Good but expensive product – + Smooth running light easy to change seats or add seats big basket - hard to push up the curb probably due to the way the frame leveraged The five point belt is a headache to attach because you need to slide the shoulder buckle into the waist buckle first every single time before clipping them both into the middle anchor, when you ejact the… Read more

buckets they all fly open and don’t stay together. It requires two hand and a fair bit of fiddling to put together, not great when you have a wiggly and impatient baby. Would rather bring bub’s arms in and out of the shoulder straps instead with shoulder strap clipping into the waist buckle so it stays there before clipping them together into the middle anchor. Another problem is that the shoulder padding would always fall off when we unstrap the baby because the straps completely detach to become a loose end. No good. Oh and it’s also quite pricy