Viagogo

All I can say is what the fuq? I live 4.5 from Dusseldorf and purchased three BSB tickets for the 10/4 show. The seller sold our third ticket to someone else so literally got a QR code for a third ticket TEN minutes before the start of the show. I almost sent my two teens inside by themselves. So much unnecessary stress. We have used Viagogo 3… Read more

other times with no issues but never again. I will say, the customer service was great with communication and did everything to help.

ZERO STARS IF I COULD – ABSOLUTELY APPALLING EXPERIENCE I would NEVER use Viagogo again. We paid for two NRL Grand Final tickets and despite more than a week of emails, phone calls and repeated promises, Viagogo never delivered our tickets. We were repeatedly told to “wait”. First we were told the seller had until 2am on 3 October. That… Read more

deadline passed — no tickets.

Then Viagogo moved the goalposts AGAIN and told us to wait until 9am on the actual day of the Grand Final.

We waited AGAIN.

Still no tickets.

Their Executive Customer Care team even confirmed in writing that their FanProtect Guarantee would allow us to choose comparable replacement tickets if the seller failed to deliver.

The seller failed.

We requested the replacement tickets.

Viagogo still failed to provide them.

We travelled from Queensland to Sydney specifically for the Grand Final and spent thousands of dollars on flights, accommodation, transport and other expenses, believing that the tickets we had paid for would actually be supplied.

The customer service throughout this ordeal was disgraceful — generic responses, constant requests for “patience”, changing deadlines and absolutely no meaningful resolution when it mattered.

What is the point of a “FanProtect Guarantee” if, when the seller doesn’t deliver, the customer is left without the original tickets AND without replacement tickets?

This wasn’t a minor inconvenience. This ruined an interstate trip planned around attending one of Australia’s biggest sporting events.

My advice to anyone considering Viagogo:

DO YOUR RESEARCH BEFORE HANDING OVER YOUR MONEY.

I certainly wish I had.

Rip off service, avoid at all cost! Hidden charges that significantly escalate the cost of tickets. So angry with myself for letting them scam me by not showing the final cost before I hit the purchase button. I ended up paying over double what I thought that I was committing to.

This was my first time booking through this website, and it happened completely by accident. It came up on Google, and I mistakenly thought it was the official ticket seller. Even though there were still plenty of tickets available for the concert,… Read more

I paid **$250 through Viagogo for a seat that was only $75**. I haven’t even attended the concert yet, so I just hope the ticket is actually legitimate.

In short, I paid **$175 extra for absolutely nothing**.

**Do yourself a favour and never buy tickets from this scam website.**

I booked a ticket to watch the All Blacks and Springboks in Wellington just to find my seat I booked through Viagogo did not exist… what a joke. It was an opening allocated I think for a wheelchair…. Show details

I am sharing my experience regarding AC/DC Tallinn tickets sold via Viagogo e-ticket system. After the event, two suspicious disputes were filed three days later (27 July 2025). Both disputes were submitted within minutes of each other, without any… Read more

prior contact or communication during the event.

I have official evidence from the authorized ticket provider confirming that the tickets were valid, used once, and never duplicated. Despite this, Viagogo wrongfully withheld funds and has failed to provide any clear information on how they act against fraud.

It has now been 20 days without any resolution. Viagogo has not even responded properly to the disputes, leaving the matter in complete silence.

Meanwhile, €2000 of my funds remain blocked, which is a very large and significant amount for me.

Legal steps have already begun, including preparing documents for claims, filing reports with the police and the Consumer Protection Authority, and preparing for further legal action.

This case will soon be covered in Estonian local media to raise awareness and protect other customers from similar experiences.

I strongly advise others to exercise caution when using Viagogo.

Genuine site. I guess your experience will depend on whether you deal with an honest reseller or a fraudulent one. It is expensive. I guess because Viagogo offer refunds for the dodgy dealers. I bought tickets to State of Origin. I was nervous after seeing the reviews and followed up multiple times to get the tickets earlier and got good service.… Read more

When I got the tickets (within a day of asking Viagogo to follow up the seller), I could see the original purchase date and the original buyers name on the tickets. I was anxious right up to the security gate, but my tickets scanned with no issues. My wife, daughter and I had an awesome night.

Recently got some Matt rife tickets. I was cautious at first after reading some reviews but everything has gone good. A bit pricey but I expected that anyway after the tickets were sold out by ticketek. Had good help from their support team also. I’d be happy to use again. Show details

Bought 3 days to the Adelaide Ashes Test off of viagogo. Was a bit sceptical when first purchasing the tickets after reading reviews, received all tickets a week before the test started. However, I couldn’t download them so started getting worried. Figured out you can’t open them on safari and had to download the google app. All three tickets worked every day. Had to pay a little bit more with booking fees ect but happy with the overall process

Suzuka F1 tickets 2026. Carefully selected and paid for two grandstand tickets (paid $848AUD). Discovered at the event that the tickets were general access only with NO GRANDSTAND seating (approximate value $200). Negotiations with viagogo went nowhere with only partial credit offered. Show details

I bought four tickets through Viagogo and thankfully the tickets were valid, but I paid around $250 more in fees than I expected. I later realised I was buying through a secondary marketplace rather than the primary ticket seller and that the tickets were not even released yet. The fact that Viagogo can appear prominently through sponsored search… Read more

results can make it very easy, particularly when you're rushing to secure tickets, to mistake it for the official ticketing site. Their terms also make clear that sales are generally final. My advice is to stop and check who the official ticket seller is before purchasing, especially when tickets appear to be scarce or there is a sense of urgency.

I used Viagogo to sell my tickets, and unfortunately, a fraudulent buyer purchased my ticket and then claimed there was a problem with it. Viagogo accepted the buyer’s claim without carrying out any proper checks and told me that I would not receive my money. This is extremely ridiculous and unfair. I know for a fact that the ticket I provided… Read more

was legitimate. It appears that the buyer used the ticket and then abused the system by making a false claim. Unfortunately, because Viagogo does nothing to properly protect sellers, I am the one left to pay the consequences and lose my money.

Now Viagogo is also telling me that I may be charged, despite having no proof that I did anything wrong. I know 100% that the ticket I sold was legitimate, and I the buyer is attempting to commit fraud.

This has been an extremely frustrating and unfair experience. Viagogo should properly investigate these claims and protect sellers from fraudulent buyers instead of automatically taking the buyer’s side without evidence.

I purchased a ticket for Jeff Dunham comedy but 2 months before the event situation confirmed I can’t attend. I tried to sell it on viagogo where I purchased, but support told me selling is limited for specific parties its better for you to sell it on fb marketplace or somewhere else. They also didn’t accept refund even 2 months remaining to the event. Im not suggesting viagogo and I won’t use their services anymore.

I’ve used Viagogo twice. Once, I dealt with a genuine seller and received my ticket. The second time, I received a fake ticket. For me, that’s a 50/50 success rate, and I would never again risk buying tickets through Viagogo for an event I genuinely cared about attending. I was driving six hours to see Matt Berninger and received a ticket through… Read more

the Viagogo app only two hours before the show. I trusted that a ticket delivered through the Viagogo platform was legitimate. When I arrived, the venue confirmed it was fake, and I had to buy another ticket after the concert had already started.

Trying to obtain a refund was just as frustrating. The Viagogo agent first told me I should have contacted them immediately when I realised the ticket was fake. The problem was that I only discovered this at the venue, while I could already hear the concert happening inside. My choice was to spend more time arguing with Viagogo or buy another ticket and salvage what was left of the show.

The agent then claimed their records showed I had been emailed a ticket transfer that I had failed to accept. I later found the email—but it had been sent at 10.45 pm, when the concert was already about three-quarters over. Even more concerning, it appeared to come from a fake Ticketmaster address and contained no functioning links.

The timing of that email leaves me extremely suspicious. The fake ticket had already been delivered, yet a supposed ticket-transfer email arrived late enough to be useless while also providing a convenient reason to deny my refund: we sent the ticket and you failed to accept it.

I initially believed I had simply been scammed by an individual seller. After the way the ticket, late email and refund process unfolded, I was left with much broader concerns about Viagogo itself.

My advice: do not use Viagogo for an event you cannot afford to miss. A “guarantee” means very little when you receive a fake ticket and then cannot obtain a refund.

scammers through and through. 100% guarantee of fake listings and fake policies that promise compensations, but then find excuses to not give you anything back if something does go wrong. first and last time I've looked at this page. took $500 off me and then told me nothing can be done about the fact that I received a blank ticket delivery email. I will be posting this same review every day for weeks to come! I can promise you that

They scammed me, I paid for golden tickets for soad in Milan and I got the cheap ones, they said we will review the complaint and then said since the event is over we can't do anything, stay away at all cost let them close

Avoid Viagogo at all costs. I had my doubts because of their terrible reputation, but I gave them a chance on May 30th because my friend really wanted to go to the BTS concert in London (July 7th). Big mistake. The bad reviews are 100% accurate. I paid a massive £1,180 for two tickets at Section 240, Row 4 (Seats 564–565). I specifically paid… Read more

this amount because I wanted to watch the show from that exact, clear viewpoint.

The seller never transferred the tickets. I contacted their useless customer service multiple times leading up to the event, and they did absolutely nothing to help. On the actual day of the concert, I still had zero tickets.

Because we had already travelled to London spending a fortune on transport, accommodation, and other expenses, we were backed into a corner and forced to accept "alternative" tickets: Section 322, Row 56 (Seats 103–104). This was way up in the nosebleeds with a terrible, obstructed view. These seats were worth a fraction of what I originally paid, completely ruining the experience we planned for.

Viagogo does nothing to regulate the scalpers on their site. And honestly, it feels like a total scam operation. They take your money, protect fraudulent sellers, and leave fans stranded at the venue with zero leverage.

I will make it my mission to tell anyone I ever meet to NEVER use Viagogo. You are a scam site, period.

Zero out of five. I only gave one because they wouldn't accept zero. Absolute scam. They falsely made themselves out to be an official ticket resaler and that tickets were scarce so that you needed to buy quickly. They simply should not be allowed to operate in this country.

Scam….This company sold me tickets in the front area of split enz. When my friends said we’re are we sitting I was told “they cannot tell me until 4 hours before the event” I rang and emailed them for weeks and tried to dispute the purchase. I was then told I could sell these tickets on their platform at no charge. So that’s what I did but I… Read more

could only list the tickets by the price I paid, because I still had not received the tickets. 2 tickets sold and then when the tickets arrived, I forwarded these on. The seller disputed these and the sale didn’t go thru. I have just received a bill for a sale that didn’t go thru for $321.00. SO I AM DISPUTING ALL THESE CHARGES AND COSTS FOR MY TIME . Mastercard gives these companies tokens to access locked Credit Cards so if you are a holder of a Mastercard be aware of this. Also google put this company at the top of the page and this company stated “only 44 tickets left “ so that in itself is false and misleading.

Brought 2 tickets to a show through this company Viagogo and was astounded at the cost they charged for purchasing tickets through them the cost of tickets being $ 176 x 2 = $352 when l got the final total the tickets ended up costing in excess of $494, meaning they charged $142 for processing. When l contacted them to ask why they charged… Read more

excessively for processing of tickets and that l would like a refund as l did not know these excessive charges would be added they said we don't give refunds you can sell your tickets if you want for $176 which means l lose and they profit from the processing sale of said tickets so under no circumstances should you use VIAGOGO for purchasing event tickets, unless you want to be ripped off.

DO NOT USE THIS COMPANY TO PURCHASE TICKETS ON ANY EVENTS THROUGHOUT AUSTRALIA.

Purchased $280 ticket only to have $99 of fees slapped on. Quite absurd. Asked for refund within 10 mins and they have a no refund policy. I understand policies, and I also understand human leniency to which is there was none. Make sure to use tixel or other company... the reviews seem to speak for themselves. Show details