VideoPro

VideoPro went above and beyond when my Hisense UST projector suffered a major fault a year out of warranty. Whereas Hisense themselves were a nightmare to deal with and refused to replace the unit, VideoPro negotiated with them on my behalf and came back with a fantastic outcome. Astounding customer service.

I’ve bought a few things from Videopro recently, including a Sonos Move 2 speaker, and about a year ago I picked up a full Sonos system and Rode microphones from their store. The whole experience has always been excellent. I ordered online with huge help from their customer service team, who were patient and knowledgeable, making sure I got… Read more

exactly what I needed. Picking up in store was easy, and everything has worked perfectly. Great products, great prices, and outstanding support. Highly recommend Videopro.

I had a fantastic experience with Vinh at VideoPro QLD. He was extremely knowledgeable and took the time to explain the FX3, compare a few cameras, and go over different lenses in detail. His patience and expertise made the whole process easy and enjoyable. I really appreciate his professionalism and would highly recommend him to anyone looking for expert advice on camera gear! Show details

Really good experience with Video Pro – I purchased a camera and the coupon code didn't work. I emailed them and told them that I've already purchased the camera and couldn't apply the coupon code. They then asked me to apply on the next purchase. I said I wouldn't be purchasing again as I didn't need anything and asked if they could please send me out something of the value of the… Read more ·  1

coupon code. I chose an item and surprisingly I got an email saying no problem. Will send it over to you. I think it's really nice to get that type of fair customer service in this day and age. it doesn't happen often thought it was worth leaving this great experience - thanks Video Pro

Another happy purchase – I have bought an LG 55inch TV. The two sales blokes were accurate and very helpful. I got two progressive calls telling me about delivery. The Delivery bloke, John, was what I would call and ideal delivery bloke and very careful. I have been dealing with Videopro for years and have always been happy with the experience. No wonder you are still in business.

POOR customer servie – No response to repeated requests for call back by phone and email over recent weeks. I simply wanted to discuss a potential quote. When I rang the head office who handle this equipment nobody was available to take the call. Show details

Website stock levels not correct – Purchased multiple items online, payment successfully went through. Was advised later that afternoon that an item was on backorder. Requested to have the other item dispatched. Was then advised that *both* items were on backorder, despite the website saying that the nearby store had stock. Incredibly disappointed and I now won't have items for when required.

Very unsatisfied customer – Very poor customer service I rang salesman to check on stock levels which I was told in stock at supplier and no problem timeframe 2- 3 days. So I paid for purchase via bank transfer on that basis ( as availability was the most critical aspect of my purchase from Videopro. After waiting 3 days for a response , I was informed that during that time… Read more

stock had run out at supplier. But it was OK because they would have stock back in approx time two weeks. THIS IS TOTALLY MISLEADING ADVERTISING AND MY PURCHASE WAS FALESLY PRESENTED TO GAIN MY PURCHASE. DONT MAKE PROMISES THAT YOU CANNOT KEEP Very disgruntled customer Avoid this company

Well here I am giving my review lol – Placed and order and paid for it in full back in august 7. Some on the items arrived but there is one crucial item that still "waiting for the supplier for ETA" Last update was item was supposed to arrived to them by sept 9. Then changed to 21, but never heard any more updates from them. So then I had to chase this order again only to know that… Read more

this certain item won't arrive til late October. I mean cmon man! I have spent $600+ on this order with no delays and yet I have to wait for this item to arrive almost 2 months? Order#61253

Do not honour their listed pricing – I will never buy from these guys again. I bought a lens online while on sale. although they had 5 in stock they cancelled my order. Terrible behaviour. I would give zero stars if I could. I will now buy from a vendor who honours their sale price! Show details

Delivery guy – Just got a 55 inch tv delivered today . The delivery guy was the nicest and most professional delivery guy I have ever meet. Just want to thank you for your help. Show details ·  1

Helpful and prompt – I had a problem with the battery eliminator for my Atomos Ninja purchased through VideoPro. After getting short thrift from Atomos directly, Robert Dew from VP organised a prompt replacement. That's all I could ever want. A team that looks after their clients and customers. Thank you Video Pro. Show details

Really helpful and friendly staff- unprofessional deliver team – I had missed a promotional price of a TV. And that's on me. I called their online number and asked if they could reduce it back to the discount price from a few days prior and they were really quick and helpful about it. *Edit. No delivery on scheduled date or message and had to follow them up. Show details ·  1

Superb customer service – Superb Customer service !! I had my eye on a Camera and had it in my cart. Was just waiting until payday until I pulled the trigger. As payday came the sale ended and went up $200. I messaged via live chat and was answered within a minute ..Millie said sorry the sale had ended etc and asked me to give her a moment… 30 secs later she comes back… Read more

with a voucher code and said they would honour the Sale price for me :-) Super quick, super easy and Amazing service. Thank you VideoPro you now have a customer for life !!! Can’t wait for my LUMIX s5 ii to arrive..Merry Christmas :-)

Service here never disappoints – A customer for many years of this this company because of their exceptional customer service and product knowledge, I recently purchased a Rodecaster Pro mixer at Videopro. I'm someone who has used sound mixers for years as a d.j. Now retired, I have built a little studio and needed something small, simple and had a few inbuilt tricks. Trawling… Read more ·  1

the internet and I knew the Rodecaster was the one I wanted. I still asked a dozen questions which were answered with authority and sound knowledge. I also know where I could buy one a little cheaper than their price. They matched it and I walked out satisfied once again.

Much better online service than Digidirect – I recently placed an order for an Aputure light, being assured on the product page of a reasonable 5-7 day delivery period. However, after a full 7 business days had passed, it became evident that they didn't actually have the item in stock and had to place an order with the manufacturer. Now, three weeks later, the item has yet to arrive. This… Read more

prolonged delay has left me quite dissatisfied with the overall buying experience. Clear communication regarding stock availability and delivery times is crucial, and unfortunately, this was severely lacking in this instance. I'm hoping for a prompt resolution to this matter.

Brand new VideoPro customer and not at all happy – I attended the Carindale store today as I had some VideoPro gift vouchers to use that some friends had gifted me for my birthday. I wanted to by a Rode microphone but they didnt have it in stock. That sometimes happens so I wasnt too disgruntled but then I was told that even if it was in stock I couldnt purchase it in store today for later… Read more

collection as my vouchers were online only. As such, I have no option but to pay an extra $20 for delivery! I find this ridiculous. What other chain of supposed reputable stores operates like this! There should be flexability! I was also tokd that the nearest two stores was also out of stock which, on checking, is inconsistent with the VideoPro website. I wasted an hour of my time today on all this. Also, the staff member I dealt with was poor in my view. Way over the top with techincal jargon and was unsure as to what various Rode NT1 products abd kits VideoPro actually sold.

Great Service and Prices – I recently bought 3 pieces of Canon camera equipment on separate orders from Videopro and their service have been good. All items were received promptly and in good order. And their prices were the lowest online. After reading some of the reviews here, I was initially a bit apprehensive about ordering from them but my fears were not justified. Show details

Video Amateurs - I see nothing to warrant "Pro" within their name – Ordered a TV online and it was lost in transit, 2 weeks of chasing them on the investigation with no result, they refused a refund/re-ship stating that they needed a letter from the courier in order to re-send or refund. I pointed out my rights under ACL and was finally told that it was found in my local depot and would be redelivered (No idea how… Read more

you "redeliver" something which wasn't delivered in the first place) No contact from the courier, so I call up trying to get this arranged directly with the courier (now 2 weeks past the due date for delivery) I was told "they are short staffed and won't be able to deliver it until next week, VideoPro also advised us not to speak to you directly". That last part annoys me, I'm the customer who PAID for the freight, if you are a company taking this approach you are NOT doing the right thing as far as customer service and you should re-think this strategy, the customer should be able to interface directly about THEIR purchase, saving you support time and allowing issues with freight to be handled as such and not a reflection on your company/attitude. $200 is hardly cheap as far as freight costs too, it was scheduled for delivery 2 weeks before, and yet even with delays already suffered, Video Pro still can't manage to get someone to put it on a truck within 2 business days of having found it in order to get it to the customer. It very much seems VP seem to be content to just sit on their hands in the hopes it gets delivered sometime in the next week or so and I'd really expect more than this, it's a shocking experience all things considered and I recommend anyone reading this to look towards other vendors.

Don't buy when on holidays – HQ950T. Not happy. Bought a Samsung soundbar from Videopro Brisbane. My husband has hearing loss and after researching, Samsung offered Dialogue mode, something which sounded like it would help, bring up voices and lower background noise, certainly not cheapest. When we questioned the warranty, was assured if there was a problem just pack it up… Read more

and they would pay postage, being in FNQ was no problem. We also purchased the extended warranty. Didnt happen. Having problems got sent to their approved repairer in Cairns. Who is not an audio specialist, but a washing machine/Air-conditioning repairer. Who could not find the fault. So therefor no insurance. We just want it repaired, not an argument. We're now using an 8 yr old LG soundbar and it's working well on the same TV. Price doesn't mean quality. Buyer beware. We want it repaired or our money back.

VERY IMPRESSED – the customer service was incredible actually couldn't believe it normally when you go for the cheaper option the customer service is terrible but Katelan was nothing but amazing. will definitely shop here more often. thank you so much! Show details

Poor all round – Pre-ordered a Samsung Freestyle Projector as a tester as I was interested in the Premiere line which Videopro tended to have the best prices on. Paid for express and device wasn't shipped for days after Videopro (and other stores) started showing it as in stock. Also had a price drop and cashback offer after placement which they didn't bother to… Read more

back apply to my order - which is fine, mediocore customer service but not all that unusual.

Device had issues from the start and died a few weeks after I ordered it. Checked Videopros T&Cs for the return process only to find they pointed you at the manufacturer if it was after 1 month since the order (they've since changed that, probably on account of it being incompatible with Australian consumer law. Unfortunately I didn't pick it up at the time!).

Got around to sorting out the return in early September and went straight to Samsung. As this isn't a review of Samsung Iet's just leave it at it's now the last day of November, ~12 weeks later, and I still don't have my replacement. Got Videopro involved at the end of October to zero result.

Maybe they are better in person but online I'd pick any of the 100 other options.

Great Price ... Atrocious After-Sales "Service" – Over the years, I have purchased three expensive TVs from VideoPro and have never had an issue with them (probably because I have never needed to go back to them to resolve an issue). That all changed recently. About a week ago I purchased an LG 77" C2 OLED TV from VideoPro. The TV cost over $5,000 but that was a great price for this TV. It was… Read more

delivered by VideoPro last Friday as promised. So far, so good. On Saturday afternoon I set up the TV and noticed that there was a VERY wide vertical grey stripe running from the top to the bottom of the screen. This was obviously unacceptable for a TV of the calibre and price. I immediately contacted VideoPro Newstead and informed them of this situation and reminded them of their promise that if there was ANY defect they would replace the TV immediately "without question". At first, the person that I spoke to informed me that I would need to initiate an LG warranty claim. I politely told him that I would not be doing anything of the sort and that THEY would need to liaise with LG if that was required ... AND that I expected the TV to be replaced as they had promised me when I ordered it from them. The VideoPro guy said that his Manager wasn't in that Saturday, but that he would send a very detailed email to those responsible and that I would be contacted immediately on Monday to resolve this issue. Guess what ... to date, no-one has bothered to call me! I managed to do extensive online research myself and fix the issue myself by doing a fairly simple "OLED maintenance task" from the TV's menu options. So, the issue is fixed, but VideoPro had nothing to do with that. No follow-ups from them as promised, and I doubt that they would have honoured their "immediate replacement promise". In summary, I am extremely disappointed with VideoPro's complete lack of customer service. Their price was great, but their customer service was non-existent. I have purchased three TVs from them to date ... there won't be a fourth.

VideoPro were amazing! – VideoPro had the biggest product range, really competitive pricing and their sales/support team are second to none. I would highly recommend the VideoPro team. Show details