2,996 reviews
AI reviews summary
Vuly Play receives a high volume of positive feedback regarding the build quality, safety features, and longevity of their trampolines and modular play systems. While many customers report seamless transactions and fast delivery, a significant segment of users has highlighted critical failures in logistics and post-purchase support, particularly during peak holiday periods.
Pros
Cons
Verdict
Vuly Play is a leading choice for high-quality, safe, and robust outdoor play equipment that generally justifies its premium price point through superior design. However, potential buyers should be wary of ordering close to strict deadlines (like birthdays or Christmas) due to recurring delivery and stock-tracking issues. While the metal frames are built to last, the shorter lifespan of fabric accessories and occasional difficulties in securing spare parts are important long-term considerations.
Overall a pretty good experience even though I've only ordered spare parts to fix a second-hand trampoline the experience of working out what kind of trampoline was was very well done they help me out a lot customer service it's definitely one of the best other experienced in a one time Show reply
We love our Vuly flare trampoline! Received within 4 days of ordering and the install was so much easier than we expected. The fun and joy our little one is getting is so worth it! We went with the medium size which is the perfect size for our small backyard. Love the option of the ladder and the safety net is the ultimate peace of mind!! Highly recommend!! Show reply
We purchased the Treehouse over easter and it is amazing. Arrived very fast and was fairly easy to assemble, came with lots of extras. Can get different systems to extend and expand, plus can get keep adding through christmas and birthday presents. Kids love it. Show reply
Reviews with attachments
We recently bought the Vuly trampoline with the ladder and couldn’t be happier with it! The quality is excellent—everything feels really sturdy, safe, and well-made, which gives great peace of mind with kids using it every day. Our kids absolutely love it and spend hours on there. It’s been such a great addition to our backyard, especially since… Read more · 1
we don’t have a huge space. It fits perfectly without overwhelming the area, which was a big plus for us.
The ladder is also a great feature—it makes it really easy for little ones to climb on and off safely without needing help all the time.
If I had to mention one area for improvement, it would be the instructions. They could be a bit clearer and easier to follow, especially during assembly. That said, once it’s set up, it’s 100% worth it.
Overall, a fantastic trampoline—safe, durable, kid-friendly, and perfect for smaller backyards. Highly recommend!
A great experience from start to finish. An awesome product for the whole family to enjoy Show reply
Vuly treehouse has been a great purchase for the boys ages 5 and 7. So nice to have the creative play cubby element mixed with the physical development side of monkey bars and swings. Show reply
Looking online knew what I wanted didn't Place order straight away, a team member phoned me which was great went over a few questions I had and was straight back online to place order, came within the week was so happy! Easy to set up not a nightmare like I was expecting, we got the Flare medium size trampoline it's actually really big was so happy with the sizing. Was for my sons 3rd birthday he absolutely loves it best gift ever! Show reply
We purchased the Vuly Quest 2.1 Treehouse system for our son’s birthday, and it has honestly been one of the best things we’ve bought for our backyard. We wanted something that would last for years, grow with the kids, and keep them active outside — and this has absolutely delivered. The quality of the materials is excellent. Everything feels… Read more · 1
very solid and well-built, and once it’s assembled, it feels extremely sturdy and safe. The treehouse is definitely the highlight — the kids love having their own little space up there and it gets used for everything from “secret clubs” to snack time and reading.
The monkey bars and climbing sections are fantastic for burning energy, and we’ve already noticed the kids getting stronger and more confident climbing. It’s great for a wide age range too — our younger child can use parts of it, while the older one can tackle the more challenging sections.
It is a big structure, but that’s also why it’s so good — there are lots of different activities on the one frame, so they don’t get bored of it like some smaller play equipment.
Assembly does take time, so I would definitely recommend allowing a full day (or getting help), but the instructions were clear and everything went together properly.
Overall, we are extremely happy with the Vuly Quest Treehouse. The kids use it every single day, and it has been worth the investment to have something in the backyard that keeps them active, outside, and entertained for hours.
Would absolutely recommend to other families looking for a high-quality backyard play system.
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Purchased the Vuly Quest Treehouse as a birthday present for my son and he has absolutely loved it. Ever since it was assembled he has been on it playing. It is very sturdy and supports a lot of children playing on it. It took us a bout 6hours to put it together so definitely allow abit of time to assemble it. It also took us a little bit to… Read more · 1
locate the instruction booklet (maybe a sign on the box to show which box has the instruction book in it would be great - as we had over 20 boxes to go through to find it). Our experience in ordering it was super easy through the website and we even went to the physical store to see it before purchasing it and everyone was very friendly and helpful. Delivery was also super quick after placing our order.
ULTRA 2 LARGE TRAMPOLINE We purchased the Ultra 2 large trampoline for our daughter (and us) and we are really happy with the purchase! We were happy to invest the $ but just wanted one that would last. We researched many different brands and decided on Vuly. We are so happy with the quality and confident it will last a long time. We are on it… Read more · 1
most afternoons and had the shade cover and tent walls thrown in for free which is great during summer. We also purchased it with an expected wait time as it said online there is a back order, however we received a shipping tracking number within 2 days and received it later that week!
I also didn't even open the instructions manual, instead I watched the 9 minute video online and had it up within the hour.
If you are after a trampoline that will last, easy to put together and great customer service, you won't be disappointed!
First Vuly purchase and we couldn't be happier. It's very safe, well-sized, and the kids love it. Delivery was within the estimated timeframe and without issues. We also paid for the assembly service and the tradesperson was fantastic offering multiple dates and timeframes and even coming on a public holiday. A product that's trustworthy and worth the price. Show reply
Was so impressed with the product- great quality, customer service, well organised pickup and very smick installation instructions Show details · 1
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Super easy to set up. Durable and safe for kids of all ages. Love that it doesn’t have a zipper so kids can be safe all year long! Show reply
First time ordering, fast delivery and the set up only took us an hour in 36 degree heat. Show reply
Santa provided the goods this Christmas for our three children! We also have a shade cover that is great, especially on a hot day here in the NT. Pretty easy to put together and kids have enjoyed their Vuly trampoline very much! Show reply
Kids are loving the Ultra 2 trampoline! We got it with the shade and ladder and the shade is worth it weight in gold! I thought I would write a review today after watching my kids play on it on a 39° day because it wasn't hot on the trampoline. I had to pry them off it to come inside and get a break from the heat outside! Quality seems really… Read more · 1
good and setup was simple if you follow the instructions so you don't have to backtrack like we almost had to.
We purchased the Thunder 2 Medium for our 2 kids as a combined Christmas present and the quality is next level! . My hubby and Brother in Law said it was the easiest trampoline to put together and my brother in law has put together quite a few together in his time in the last 10+ years for his own kids and he said this is hands down the best… Read more · 1
quality he’s ever seen.
My kids are absolutely wrapped and have been on it every day! The mister is great as it’s just enough for the kids to get wet and cool off but doesn’t saturate the trampoline. It’s even a crowd pleasure for our dog who loves going underneath it.
The service whilst also purchasing was also so great.
Highly recommend.
Customer service was great, they answered all my questions promptly It was delivered in time for my daughters birthday. Being regional i allowed an extra week. I would have liked a bit more description in the instructions, but if you missed a step it was easy enough to work out. Glad we got the ladder, it was higher than we thought. Bonus getting it for free in the March sales! Show reply
Latest follow-ups
EDIT: I have just spoken with Bethany who was FANTASTIC, super lovely and helpful!! Is sending box B ASAP, along with compensation. She assures me the young fella I dealt with this morning was new and young and has been spoken with regarding his… Read more · 2
service. Couldn’t fail the follow up from Bethany. She has provided me with a letter for my kids from Santa to state the trampoline will be late. THANK YOU BETHANY!!!
Might as well not have a phone number for customer service as they offer NO help. I am missing a box of crucial parts for the Ultra 2 trampoline, not ideal on Christmas Eve when you planned to build the trampoline for your children that night. Contacted the shipping company who were very helpful and stated that there was only 4/5 boxes picked up from sender and delivered, they can see there is still a pending shipping label at the sender still. Contacted vuly via phone and the fella on the phone was of no help, told me “might have to do investigation but too busy today” and I asked how I would receive resolution via phone or email and he was unable to provide an answer as to how I would receive help. No reply to emails or social media. No resolution from the phone line. Things happen so although I can’t set up trampoline for Christmas, an answer that they would send me the box of parts required ASAP would be ideal and therefore I’d have a resolution. All I want is the box B to be sent and if another box seem to turn up I would happily send it back but as per shipping company the sender hasn’t even sent a box meaning it’s not even lost in the post!!!!!! So therefore the senders fault so therefore they should rectify. You’d think speaking to someone on the phone instead of email would provide a quicker more effective resolution, not the case with this company.
Follow-up · Trampoline set up was relatively easy for 2 people, took roughly just under 2 hours. Trampoline so far is good quality. The free gifts as compensation arrived and are good. Only other problem was the shipping company used this time round were awful (Direct Freight Express), delivered box b to the wrong address and thankfully the lovely lady at… Read more
Positive reviews
Easy Instructions, great trampoline. Granddaugter loves it. When looking, consultant rang me to see if I needed help which was great. Arrived quickly. Will definetly recommend Vuly Show reply
It’s not yet been set up as we are moving however I wanted to pay someone to do it as I’ve been told it’s quite difficult but we are unfortunately out the area. Hopefully the set up goes well but I do know the quality of sets are unmatched and I love how easy it is to switch things over once set up. My kids are very excited to use there new set when we can finally set it up:) Show reply
Find out how Vuly Play compares to other Toys & Game Shops
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So far we are very happy with our medium Vuly Flare. There is plenty of room for 2 jumpers. It was not complicated or very difficult to set up. I also rang Vuly to query an adapter for a Vuly basketball hoop I wanted to purchase off marketplace and the customer service operator was very kind and helpful. Show reply
Negative reviews
Might be a great trampoline but dont expect it to last through childhood - especially as they do not accomodate for replacement parts wear and tear to buy. Currently have Vuly Lift less then 5 year old and no available safety pad replacement available or after market suggestions. Just another greedy company profiting off parents.
Bad communication and service from the start. Will never recommend. Almost a month since ordering and no updates since 19th February with no resolution in sight. Vuly rep said there was flooding causing delay - we are in Adelaide and there is no flooding, unless it's lasted the 7 days that the order has been missing and not made any news cycle.
Hi Louise, it’s truly regrettable that we fell short of… Read more (+2 replies)
Update 2nd Feb. After posting the review below I contacted customer service for a third time as instructed and this time they informed me they had found a cover in the warehouse I could buy. I did so and it arrived today. Daughter is happy to be able to use her trampoline again. Bought a trampoline with shade cover Nov 2022, based on the… Read more
marketing of "for Australian conditions" and "all parts available for the life of the product" The shade cover stitching has since come undone and when calling to order a replacement I'm told spare parts for the trampoline are available, but the shade cover doesn't count as a spare part, and they're not making it anymore. I asked for alternatives or repair services but was informed neither was possible.
Hi Consumer, we’re deeply sorry to hear about your… Read more
Recent reviews
UNSAFE Our original ladder broke after 14 months, so ordered a replacement. A bit annoyed, as it was only just out of warranty. The replacement ladder was not as sturdy as the original one. It unclips while a child is using the trampoline in a very short time. Lucky i noticed before my toddler tried to get down, as the ladder would have fallen… Read more
over with him and could really hurt a child. Our original ladder never unclipped once in 14 months. My wife and i raised with vuly, who were exremely unhelpful and continually refuse a return. Each time we email them, there is another excuse. One person at vuly mentioned they changed manufacturing or manufacturer and have had other recent complaint of the same nature, while someone else at vuly had replied there is no known issues... Outside of our troubles returning the ladder, its very surprising they dont take the issue more seriously when its unsafe and a child could be hurt. Pics attached to show where the ladder unclips, which can be hard to notice when the matting isnt pulled back. hoping other people avoid this company as product is unsafe, no customer service, warranty is useless.
Hi LDF, we regret that your experience did not meet the… Read more
Fantastic quality and even better service! My grandsons adore the new swing set. The Vuly team was a pleasure to deal with, and the delivery arrived much sooner than expected. Highly recommended! Show reply
I bought the Mac 2.1 C3 Swing set for the grandchildren and it is fabulous. The construction is very sturdy and attractive. I love the cover as it provides some extra sun protection. The attachments I got feel very secure. The toddler swing is the best I’ve ever seen. I love the fact that as the kids grow, I can buy different swing attachments and… Read more · 1
swap them out. So for example, when the toddler swing is no longer required I can replace it with something else. The customer service has been excellent and the product arrived in a very timely manner after ordering online.
Transaction was as smooth as it was with our last purchase 5 years ago! Great product our kids love our new trampoline it provides hours of entertainment for them Show reply
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Hi Kat, it’s truly regrettable that we fell short of… Read more