Warehouse1

Product is fine. Shame about the Site – Purchased this UPS https://www.apc.com/au/en/product/BR900GI/apc-powersaving-backups-pro-900-900va-230v/ The unit was delivered timely and in good nick, and still performing well! Never received any email notification about the Warehouse1 site being pulled, so nowhere to return the product on a warranty claim, which to date, luckily, is not the… Read more

case. Also hope of all hopes my login id, email account, password, and personal details have all been assigned to the bit bucket instead of being passed onto scammers or whatever. As no-one can ever be 100% certain, it's a good idea for businesses undergoing closure to at least communicate to the subscribers that their personal data will not be compromised.

Absolutely Never Again – Ordered some computer peripherals from Warehouse1 because they were so cheap and both items were in stock. They did not contact me for several days after the confirmation email, so I rang them to learn that the order hadn't been processed. My phone call was treated flippantly and the salesperson couldn't understand why I was complaining. Items ordered never arrived.

Excellent Customer Service – Posted fairly quickly, prompt response to enquiries, genuinely good guys. Don't believe the negative press, they're really not that bad. You pay a cheaper price for most items and the trade off is you have to have a little bit of patience. Good guys.

Professional Advice – Unfortunately the product I chose was on back order and I could not wait for the additional time. But the Warehouse 1 staff was very professional and friendly and refunded my $ immediately. If I had more time, I would order again from them for sure.

Excellent pricing, minor issue sorted out brilliantly. Trustworthy service – I purchased an item from Warehouse1 recently, and got a fantastic price which was about 40% cheaper than the next cheapest shop. It was shipped very quickly, but was a minor hick-up with delivery. However, the way they sorted it out was fantastic. I would not hesitate to buy from them again.

Refunds are available for those of you who have been scammed – I ordered a projector lamp in February paying by credit card, researched the company and saw that Ebay had it as a "Preferred Seller". Their reviews looked legitimate and very positive. Within 2 weeks of ordering, they informed me by email that my product wasn't available and would be refunded, but to not contact them as it usually takes at least… Read more

7 days. I tried unsuccessfully to email with no response. I contacted Ebay with my concerns and noticed that the company had fraudulently given me emailed feedback that was at least a couple of years old. The buyers and reviews seemed all over the place, with more negative responses than were initially indicated. I reported them to ACORN which is the Australian Cyber Network group who look into fraudulent transactions and businesses on the internet. Shortly after I looked up the company name to find that it no longer was trading. It apparently should have ceased trading in February, but continued till March. We eventually found the company was insolvent and contacted the Insolvency company. The company is known under several names and owes approx $4million to thousands of customers. The likelihood of getting our money back is slim so they suggested going through our Bank. Suncorp Bank has a form for "unreceived goods" which enables you to get a refund of your money. Other Banks should have a similar form. The anger of being duped by Warehouse One is lessened only slightly knowing that the money can be returned.

Liquidation - Unable to provide goods – This company is in liquidation, the specifics can be found at https://insolvencynotices.asic.gov.au/browsesearch-notices/notice-details/Warehouse1-Pty-Ltd-In-Liquidation-167027312/a3157d73-fdf1-4ad9-94a2-451f3d73d43b?appointment=All&noticepurpose=All&noticestate=All&companyname=Warehouse1. I placed a large order and paid, but never received the… Read more

goods. I was advised that they were “out of stock” and I would get a refund.....never happened.

I contacted the liquidator and was advised they are trying to auction the goods seized, however much of it is secured. Therefore any unsecured creditors need to wait. They advised if you paid with a credit card to contact the card issuer and lodge a disputed transaction. I did this and was relieved my Bank indicated they would cover my costs (TBC if they pay!). I would suggest others who used a credit card follow the same path and see what they can get.

Scammers and Rip off artists – Paid for 2 items a mother board and ram. Paid them $484.85. Now they are bankrupt. My money is gone forever. I have contacted the liquidators. Mad as hell.

Ecommerce site wasn't functioning properly, had to ring to get an update on purchase – I work in the industry and Warehouse1 were advertising a HDD at less than I could buy through distribution so I ordered through them and waited and waited. No email updates, no updates on the order on the site. After a bit over a week I rung them for an update to be told their website was undergoing some changes and nothing was updating, but the… Read more

order was underway and the the drive was going to be sent. All up it took around 2 weeks which was significantly longer than it should have based on "in stock with supplier"

Another rip off ? False Advertising – Paid for a Hard Drive on Feb 2 from IT Madness (Warehouse 1) which was supposedly in stock but never arrived. Emailed them Feb 13 asking for an ETA - received email same day saying "We've requested an update from our warehouse... Later rang them (as there was no contact) to be told out no stock available and would have to be refunded. Feb 19… Read more

received email advice saying "Your order is now in a list to be refunded by our accounts, it will not be forgotten or missed ..." Nothing further ever heard from them. Have sent another email Mar 3 but now not expecting any contact. How could they keep selling on websites when they do not have stock ? Dishonest and I'd have thought illegal too. Very, very disappointed.

Rubbish - wish they had said they were going bust before taking my money! – Paid for a graphics card which never arrived. Questioned by email 2 weeks later and received automated response that a refund would be given but don’t contact them! Phhht!! As if we’ll ever see that money again! Unbelievable thieves - scammed their eBay rating and hid poor reviews until they went into liquidation.

PAID $8000.00 Never received goods, now won't refund!!!! – Purchased nearly $8000.00 worth of products for a work project, they never supplied the goods, kept saying they were on back order. Sourced goods elsewhere. Now will not answer communication about refunding the money and their number is disconnected. What is everyone else doing to get their money back?

Report your experience to the ACCC. Contemptuous, dishonest company – Report your experience at ACCC: https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue. For those thinking of doing business with Warehouse1, ignore all of these poor reviews at your peril. If you order from this dishonest, contemptuous company, you might as well start writing your own negative review now and prepare for a… Read more

lot of time wasted, as in all likelihood you'll end up with the same bad experience. My own experience is like others: Ordered a product marked "in stock" on 29 Jan from ifto.com.au (a sub-brand of Warehouse1). I followed up by email 3 times in as many weeks - no response. I got through on the phone on 19 Jan, and they guy I spoke to said "sorry, there's no stock" and agreed to a refund. Over a week later and a month after the order, still no refund. That the management of this company can think that their source of revenue, their customers, can be treated with such contempt is mind boggling.

Dreadful - gone bankrupt?? – Ordered monitor which showed as in stock, paid straight away. Not delivered and despite every possible attempt to contact them, they still haven't responded to me. Bought elsewhere, trying to get a refund.

They just want your money – After confirming stock availability, I ordered and paid. Two weeks later, they notified me that the item was no longer available and offered a swap. I declined and asked for a refund. One month later, no refund has arrived despite multiple assurances. Very flakey operation - and they have multiple web sites

Truly shocking service – Very quick to take my money. A day later I get an email to say I'm being refunded with no explanation. It's now been two weeks and I've had to file a complaint with my bank to get the funds back. This company is a scam.

Poor Service. Poor Product. Avoid – Bought a slide scanner through eBay from this company. Took ages to arrive and was dead on arrival. Company grudgingly agreed to accept a return and sent a return label for return via AusPost. Returned it. Now the company insists it never arrived and has refused to refund the money. EBay also has given up. Avoid this company.

Absolutely disasterous - order never delivered, refund not processed yet (almost 50 days after order – I placed an order for 3 HP laptops on the 8th Jan 2018 After being told each week for almost four weeks that “the HP laptops would be shipped the next week”, I requested a full refund from Warehouse1 for the HP laptops which were never shipped. I called to request the refund on the 31st January which they failed to process in their system. … Read more

I called back on the 6th February to find out why the status of the order had not yet been set to waiting for refund – they then processed this in their system.

It is now 17 days later (13 working days) since the change in order status to "waiting for refund" and I have not yet received the refund.

I just called AMEX to dispute the transaction, so I'm looking forward to them getting my money back on my behalf and never having to deal with this vendor ever again.

Product not delivered no refund yet – Ordered an expensive computer monitor - I spoke to [name removed] to ask when it would be delivered he told me in the following week. I said that if it did not arrive I would have to cancel my order. It did not arrive but they sent me an email saying that my money would be refunded to my credit card in 7 days it was not. I can not get through to… Read more

them on their phone it is always engaged. Have put in a dispute with Warehouse1 computers with my bank.

Do Not Buy From This Store!! They Are Terrible!! – Ordered a monitor online. It showed "In Stock" when placing the order. I waited 16 days and was told they didn't have the item and didn't know when they will have it. I asked to cancel the order, and then received an email saying it might take up to 7 days to refund and telling me be patient. I was patient. Very patient. Too patient to be… Read more

remembered by them. Now it has been 14 days since the cancellation of order and no refund, no reason given. The customer service is a joke, and they kept lying to me. This is the worst online shopping experience I ever had. How come a company like this hasn't gone insolvent? Do Not Buy From Them!!!

No delivery, no refund – Don't deal with this organisation. I placed an on-line order for a WD NAS for $645. After no response in 5 days (other than to charge my credit card) I called Warehouse1 and spoke to [name removed]. I was told the goods were due for shipment that day and that I would receive an email overnight. That didn't happen, so I called the next day. I… Read more

was told the same again and, again, nothing happened.

I called for a 3rd time and threatened to cancel order and post a bad review. [name removed] undertook to investigate to get back to me and he did. He emailed and said that the goods were on back order. I asked him to cancel the order. I then received an email confirming cancellation and saying that it would take 7 days to process the refund.

It is now 15 days and no refund. There is no answer on the Warehouse1 phone. I wouldn't be surprised if they have gone belly-up with such poor performance. I rang the credit card company and disputed the original charge.

Unacceptable customer service experience – Wow. What a woeful customer service experience. I purchased products which took over 3 weeks to be delivered, was given minimal communication - in fact, I had to call up multiple times just to get the order processed. There following, they refunded the order by error, and then asked for the refund back and threatened me when I didn't accept I should have to pay for their error (e.g. additional bank fees and charges from the refund).

No Stock – Ordered 4x SATA Drives plus some SATA cables. Waited 14 days for items to be delivered. Only cables arrived. Contacted sales who informed me that there was no stock and they couldn't supply a ETA on the drives. Still showing IN STOCK on their website. Now have to wait 7 days for my refund... Seems like a common theme.

I wish I had checked here first – Bought off their ebay page. Weeks later they claim it was lost by auspost despite no scans on the tracking, so Auspost received nothing from them. Then they claim the item is now out of stock and they will have their supplier send it straight to me. Weeks later still nothing and they are not responding to messages. Stay clear of these thieves.

Complete utter trash – Had a $1k order with them, waited 3 weeks with no tracking number or even a update on my order to say it was paid. after leaving multiple mails and waiting in live chat queue for 4+hrs at a time to not even get served, threatened ACCC action and they responded and said would chase it up but never did. Finally got connected in live chat, for them… Read more

to discover the items purchased were on back order and i would get a complete refund. waited 3 weeks for something they could have told me at day 1

Waited 10 Days from Order, Called to find out they don't have in stock – First time customer totally screwed over. Waited 10 days. Called to find out where printer was only to find out they do not have the printer in stock. Oh and we will refund your money on Monday. No solution offered just here is your money back. Will never use this company again. Have totally wasted my time.

Useless – Zero communication. Weeks after purchase (on an item that was apparently "in stock", I sent several emails asking for a status update and received no reply. Eventually called them and was told by someone that the item was on backorder. Asked why there was no reply to my emails and was just dismissed by the employee who obviously couldn't care… Read more

less. A few days later, I received an email saying that the order is now "waiting for refund" - no explanation, just a "please don't contact us about this" line in the email.

They have now been added to our supplier blacklist.

I have seen this pattern of behaviour from companies before and it usually results in them ending up going into receivership.

Save your time, don't risk losing your money on this sad excuse for a business.

fraudulently took money for stock they cant get – Be very cautious of any money transactions with this Company. In my case they took money from my Credit card with no intention of sending what I purchased, they cant get the product nor any substitute and after 10 days after not hearing from them I sent 3 emails and rang them to ask for a refund, I finally got onto Steven who said they would… Read more

refund me but a week later still no refund so its been past on to my bank to retrieve the money .

Be cautious with dealing with this scam company.

Do NOT give this company your money! – Ordered and paid for a router mid-December and didn't get anything from Warehouse1. No shipping notice, no 'out of stock' notification, no apology, nothing. After several emails went unanswered, I initiated a CC refund. Then I suddenly got an email from them stating my order hadn't gone through to the 'warehouse' properly. A very common occurrence… Read more

for this business, according to many Australian review sites and technical forums. It's now mid-February and I have only just now, received a refund commitment from them. Apparently payment could take up to 7-days and I am not allowed to contact them during this time.