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panorama tour

4 out of 5, reviewed on Jul 29, 2018

Wendy Wu panorama tour excellent ,fantastic tour guide, well looked after with meals well organized, Muong Thanh central hotel Hanoi was new but very poor, no aircon in lobby, shower blocked water was was cold,no pamphlet tours etc, but service was good and polite, would go again but with much better hotels. booked at travel agent.

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Wendy Wu Tours Official

Hi Doug, Thank you for taking to time to share you feedback on your recent travel to with us. Vietnam is such a beautiful and hospitable country, we are glad that you had an a wonderful time ... read more »

Independent Touring of China just excellent!

5 out of 5, reviewed on Jul 25, 2018

Just returned from our Wendy Wu independently organised tour, combining 5 Wendy Wu Short Stay packages and the whole experience in China was fabulous for us. Whilst we did have stress organising the tour through the Sydney Office, as we were organising a business trip to Guangzhou first, our independent touring worked brilliantly. I was concerned the transfers we had included from hotels to airports and railway stations and vice versa would be problematic, but no glitches at all. I do recommend that you install We Chat on your phone before you go as all the guides use that, and one guide would hook us up with the guide in the next city before we even arrived. As Facebook does not work in most of China, it is also an excellent way to have video and chat sessions with family back home, and send photos etc. Our guides were fabulous...we did not have one on the Yangtze River cruise but a Trafalgar guide took us kindly under his wing, and DO take the Executive package available on the Yangtze River cruise. Entertainment at night just great on Victoria Selina as were meals in Executive package. Our guide in Chongqing met us at the station, and we paid him for a day private touring as we did not have an itinerary that day. He is National Guide Ian and great. Likewise guide Della in Chengdu was so knowledgeable and attentive and knew all the short cuts to avoid most of the crowds at the Panda Research Station and later the Irrigation Complex and the Grand Buddha. Guide Isaac in Xi'an also smoothed the way through the Warrior crowds and at our walk along the Xi'an Wall while guide Grace in Shanghai was exceptional in every sense...even gave us the touring for our non guide days. The bonus also was attentive and CAREFUL drivers at each city waiting ready for us, so my husband did not have to walk too far, being picked up and checked in at airline counters and train stations where no English is spoken and the included meals were at good restaurants where we chose meals with our guide to assist. All hotels were expecting us and we had fabulous breakfasts included at each. Even got an upgrade. Macau Short Stay package did not have a Wendy Wu guide and was a bit more challenging for us. I have travelled previously on a group bus tour to China and while I enjoyed it, now I am older and my husband has some mobility issues, this travel makes China so enjoyable and manageable. Thank you Wendy Wu. Hope you do Vietnam too!

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Wendy Wu Tours Official

Good morning Jan, Thank you for taking the time to share your experience with us. We are absolutely delighted you had an enjoyable time to China and Hong Kong! It is wonderful to hear that de... read more »

Canberra

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A good tour but customer service by Wendy Wu Tours is lacking

1 out of 5, reviewed on Jul 17, 2018

Following up on my Ancient China Tour May 2018, I wrote a glowing review of the tour itself which I posted on Trip Advisor. I mentioned in passing that I had had some issues with the pre-tour arrangements in Australia, but I would bring these to the attention of the Wendy Wu office in Australia. On the same day (31 May) I emailed Wendy Wu using the email address on their website, and raised the following concerns:

"Flights from Sydney to Beijing -
I was really disappointed in the Cathay Pacific flights on which I was booked by your office from Sydney to Beijing. My travel from Canberra to Sydney was my own responsibility and fortunately I chose to fly to Sydney the day before my travel to Beijing. You will be aware that there was a change in the flight from Sydney to Hong Kong between the date on which I booked and the departure date. I understand the reason for this, although I was disappointed that Wendy Wu did not advise me as soon as you became aware of the change. However, it was the flight from Hong Kong to Beijing that was most problematic. Having arrived on CX 110 at 15.20, I had a 3h 40m wait in Hong Kong for CX 5906 to Beijing (departure 19.00). In that time I saw at least two Cathay Pacific/Dragon flights depart for Beijing. CX 5906 departed on time but only arrived at the terminal gate in Beijing at 23.00 (i.e. 30 min late). With passage through immigration and customs and airport pickup and transfer to the hotel, I arrived at the hotel at 01.15 on 9 May. (Had the arrival of CX 5906 not been delayed I would have arrived at 00.45 .) The national guide was waiting up for me and I had to be up and on the bus at 07.30. The national guide had not been able to give his group briefing the night before as I had not arrived, and everyone was required to be up early so that he could give it at 07.30 before we started the tour. I cannot understand why I was allocated this schedule of flights, and it was particularly galling to later discover that another tour member who travelled from Sydney on CX110 had been booked on an earlier flight from Hong Kong to Beijing.

"Delays in submitting my passport for granting of a visa -
I paid for my tour and flights in full on 13 February. The Wendy Wu brochure contains information about the timelines for obtaining a visa. My travel agent advised me that Wendy Wu would call for my passport in good time. When I had heard nothing by 14 March I asked the travel agent to follow up. She was able to get the application forms from you and the completed forms were returned to you on 20 March. I received the passport with the visa, and the other tour documentation, on 26 April. It was only then that I knew that I had a visa, which hotels the tour group would be using, whether there were enough tour members to have a national guide, etc. I do understand that the tour company has no control over how long it takes for a visa to be granted. However, I do not understand why Wendy Wu waited so long to apply for the visa, and I also note that the visa was granted on 10 April but, as stated, I only received it on 26 April."

I also included a complimentary paragraph on the tour itself.

To my great disappointment, more than 6 weeks later, I have yet to receive an acknowledgement of my email. I suppose that what it has taught me is to include all negative comments in any review that I post and to adjust my rating to reflect these. Lack of courtesy in acknowledging my email has also soured my regard for Wendy Wu as a tour company.

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Wendy Wu Tours Official

Hi Gail, Thank you for providing your feedback. We are glad that you had an enjoyable trip to China but disappointed to read of the issues surrounding your booking experience leading up to it. ... read more »

First time in China. Fantastic experience!

5 out of 5, reviewed on Jul 11, 2018

We were going to Shanghai to see our AFL team (Port Adelaide) play and thought that we should spend more time exploring China so we took the Majestic Yangtze Tour. The tour was fantastic, Shanghai, Yangtze River cruise, Pandas, Terracotta Warriors & Forbidden City to name a few. Wow! To top it all off Summer (our National tour Guide) kept us informed wherever we went, what to expect, times etc. She explained a lot about the cultures & traditions of China, extremely knowledgable. Spoke perfect English. Summer had a great sense of humour and knew exactly what we as a tour expected. We were her family for the duration and she looked after each and everyone one of us. "Stick together like Sticky rice" and we will be fine. We were. Big thankyou to Summer.

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Wendy Wu Tours Official

Hi Flash, Thank you for taking the time to share your experiences with us. We are delighted to hear that you had a fantastic time exploring China and that there were so many highlights for you. ... read more »

Great tour of China better than expected

5 out of 5, reviewed on Jul 09, 2018

Commenced Wonders of China tour 2 April 2018.
Had a great time. Was very informative and felt I saw a lot of the real China. Our amazing guide Hoffman did everything and more to make our trip perfect. He was passionate about his country and was very entertaining with a great sense of humour. Highlights were the rickshaw ride to eat delicious food of a local family, the wall, terricota warriors, Xian,Yangtze River cruise, pandas and Li river cruise. The authentic Chinese food was delicious however at times did get a bit bland and repetitive (tourist food) at times. The local quides were all knowledgeable.
Overall the itinerary was very interesting and offered different experiences

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Wendy Wu Tours Official

Hi Mrs Beautiful, Thank you for taking the time to post such lovely feedback. We are delighted the read you had an incredible trip to China and that there were so many highlights for you! It ... read more »

Melbourne

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Vietnam highlights tour

4 out of 5, reviewed on Jul 07, 2018

Firstly what a fantastic experience. Early starts and some long days but we saw so much. Some accommodation was disappointing considering the price of the tour. Our guide took in Vietnam was good with a good understanding of English. He was committed to making sure we were happy and comfortable. Great commitment to his country and very detailed knowledge he always shared. Our Cambodian add on was awesome. Fantastic guide in Siem Reap with great English and knowledge. Phnom Penh was good too. Overall it was an experience of a lifetime. Sit back and enjoy the fuss free experience

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Wendy Wu Tours Official

Hi Tiger, Thank you for taking the time to share your experience. We are simply delighted to read that this was a trip of a lifetime! It is pleasing to learn that your guide went above and b... read more »

Thank you for your reply. I would ask you to consider upgrading accommodation in Can Tho, Nha trang and even Hanoi. Everyone in our tour group were disappointed with these hotels. Hanoi was comfort... read more »

Wendy Wu Tours Official

Hi Tiger, Thank you for your further feedback and suggestions.We are sorry to hear that you found these specific properties disappointing. All accommodation used on our programs undergo reg... read more »

Fantastic Holiday in China

5 out of 5, reviewed on Jul 01, 2018

Went on Wendy Wu Magnificent China tour. Had a great time. Our National guide Wendy Liu made a great holiday fantastic. She was friendly, funny and very knowlegable. Her knowledge of China is fantastic, but more than that nothing was to difficult for Wendy. She went way over what was required and made everybodies great holiday fantastic. I would definately chose Wendy Wu tours again, but would definately prefer Wendy Liu to be our guide. I sincearly hope that you remunerate your staff and particularly Wendy in line with there abilities which are exceptional.

Jane & Bill

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Wendy Wu Tours Official

Dear Jane and Bill, Thank you for taking the time to post such lovely feedback. We are delighted to hear that you had an enjoyable time on our Magnificent China tour. China is certainly a wonde... read more »

Glories of China The Grays part of JASONS family

5 out of 5, reviewed on Jun 29, 2018

Glories of China exceeded our expectations. Booked online. Our National Tour Guide JASON was fantastic. He made the tour so easy to be a part of. He made everybody feel welcome and his knowledge of his product the PR of China was second to none. The 1%ers he came up with was much appreciated by all. Local tour guides also first class. Found the tour group size to be just right. There were 29 in our group. Places visited were amazing. How good is Xian, the city itself and the light show during the evening was out of this world. Food was spot on, we were never hungry. Favourite had to be the Peking Duck ! Met some lovely people on the trip who we have already arranged to catch up with in August. Would not hesitate in recommending Wendy Wu to anybody. Thanks again Jason, "sticky rice" ha ha.
Steve and Lynn Gray

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Wendy Wu Tours Official

Dear Steve and Lynn, Welcome home and thank you for posting this lovely feedback. We are delighted to hear that you had such a fantastic adventure in China. It is certainly a diverse destinat... read more »

Grand Tour of China: Lee family

5 out of 5, reviewed on Jun 28, 2018

We recently returned from the Grand Tour (11 May - 4 Jun 2018) and on reviewing our many photos we realised how much we enjoyed the trip. We would highly recommend this tour and specifically our national tour guide Lee Fong.

When we arrived late at night in Beijing, Lee enthusiastically greeted us at the hotel and instantly made us feel welcome and comfortable. She had our check in already arranged and so we felt very at ease about our adventure to come. She instantly instilled confidence in us that we were in safe and expert hands for the next 26 days. Throughout the trip any recommendations she made about activities, food or local facilities we were grateful for and happily followed.

From our arrival to the end of the trip Lee did all she could to ensure that everything went smoothly with our trip. Nothing we ever asked for was ever a problem. Lee always made sure that all 16 members of our group were happy. She always treated members of the Lee family with courtesy and respect. Any issues or concerns we had she always responded to quickly and professionally, and always with good humour. On one occasion my wife needed to find a pharmacy to buy medication for a heat rash. Lee found a local pharmacy and went with us to help with translation to ensure we obtained an appropriate medication. All worked out well.

Lee has a very outgoing and approachable manner and a good sense of humour which made our whole trip one of fun and a pleasure to be a member of the Lee family. She is very knowledgeable about the history, development and key features of the locations we visited, and clearly has a great knowledge of and pride in her country.

All of our local guides were professional and had a good knowledge of their local areas. They all took pride in and enjoyed their work.

Overall, it was great to be part of the Lee family and a fantastic group of family members from Australia, New Zealand and the UK. It was truly a memorable trip. We will be happy to take another Wendy Wu tour and more so if Lee is the tour guide.

Richard and Robyn

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Wendy Wu Tours Official

Hi Richard and Robyn, Welcome home! Thank you for taking the time to provide such lovely feedback. We are absolutely delighted to hear that you had such an enjoyable time on your Grand Tour o... read more »

A Great Time Was Had By All!

5 out of 5, reviewed on Jun 25, 2018

Had a wonderful experience with Wendy Wu Tours just got back on 8th June.
A group of 22 people and we all got along famously.
Hotels were good and the food was as well.
Saw all the Attractions that we had hoped for
Our Guide Steven was wonderful. We cruised up the Yangtse River for 4 nights and it was fantastic.
Steven looked after us all very well. When Steven left us we had 3 other Guides all good, Christine, Lisa and Joe.. We were all very well looked after and I would Travel with Wendy Wu again.

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Wendy Wu Tours Official

Dear Clare, Welcome home! Thank you for taking the time to provide such lovely feedback, we are pleased to hear that you had such a fantastic adventure in China. Lots of time and effort goes into... read more »

Verified Customer

A Taste of China tour. Mark Wong - Tour Guide

5 out of 5, reviewed on Jun 24, 2018

Just returned from a “Taste of China” tour, beginning 4th June to 10th June 2018. Thoroughly an enjoyable tour, great group, and a fantastic Tour Guide, Mark Wong....
Mark organised the group of 20 people with great care, learning about us and our tatstes to ensure we were catered for. Amazing work Mark, well done.
Tour was everything I had hoped for, and would recommend this tour to anyone wanting a taste of what China can offer.
Shanghai motel was great, local tour guides Cindy was a must have on this tour, she entertained the whole group, with local history, and some good laughs. The light show of the buildings along the river were amazing, The Bund, Yu Gardens, Silk Museum were great sites.
Xian motel was a little bit down on expectations, but we made it work to our needs, again Mark who also was the local tour guide did a great job. Visits to The Terracota Warriors, the old city of Xian and its Wall we’re simply stunning.
Beijing, the motel was old, but internally in great condition with rooms clean and comfortable, again the local tour expert Rick was great, and entertained us all, with our visit to the Great Wall totally blowing the group away. We arrived early, and had the Wall to ourselves for about 90 minutes, before the masses arrived.
Visits to Tiananmen Square, The Forbidden City, Temple of Heaven were equally amazing places...
Thanks Wendy Wui & Mark Wong and the local guides for an amazing holiday.

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Wendy Wu Tours Official

Hi Mr Wolff, Thank you for taking the time to share your exciting journey with us, we are delighted that you had such an enjoyable time. We are so glad to read that Mark did such an amazing j... read more »

Verified Customer

Excellent Tour with Mark

5 out of 5, reviewed on Jun 20, 2018

A China Experience 3/6/2018 to 11/6/2018. Itinerary was excellent, we saw all the major Tourist Attractions and never felt like we were rushed along to the next attraction. Tour Guide Mark Wong did an excellent job, with a great knowledge of China and its History. His management skills and personality made this tour so enjoyable and all the tour group of twenty all got on so well. Well done Mark

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Wendy Wu Tours Official

Hello R and H R, Welcome home, it certainly seems that you have enjoyed your Experience! A China Experience is definitely a great itinerary which explores many of the iconic sites and scenery C... read more »

Magnificent China

5 out of 5, reviewed on Jun 19, 2018

A wonderful trip and the National Guide, Ian was excellent. The sights were amazing, the food great and with a group size of just 20 made getting about much easier. Ian made sure every person on tour was happy, comfortable and getting the most out of seeing his amazing country. I thought this tour was amazing value for money, especially with the trip on the Yangtze River included. A real highlight was the boat ride along the River Li.

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Wendy Wu Tours Official

Hi Sue, Thank you for sharing your wonderful experience. China certainly does have many amazing sights to see and food to try. We are so glad to hear that Ian did a great job showing and shari... read more »

Loved it

5 out of 5, reviewed on Jun 18, 2018

Cities of the Orient - Such a vast and stunning country. Thank you Charles, for being such a informative guide. Food/hotels fantastic. Sites visited unreal, loved to be able to finally see the Pandas. To the tour bus drivers - thanks you for your excellent and safe driving. Tour group the BEST. Thanks once again, especially to Charles (son number 3

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Wendy Wu Tours Official

Hi Fred, Welcome home! Thank you for taking the time to share your experience. We are so pleased that you had such a wonderful time whilst on your Cities of the Orient tour. China is definitely ... read more »

Truly amazing holiday

4 out of 5, reviewed on Jun 18, 2018

We did the "majestic yangtze" day tour.....Had a wonderful guide George, always felt safe, he was very caring and spoke excellent english.
We booked thru a travel agent in person. We had a group of 20 and ended the tour all safe and well having walked and climbed many steps.
The sights and sounds and weather all made for a terrific Wendy Wu experience.

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Wendy Wu Tours Official

Dear Liz B, It is wonderful to hear about your Majestic Yangtze tour experience. A guide can make or break a tour and in this case, it certainly seems that George went out of his way to ensure ... read more »

Great time had by all

5 out of 5, reviewed on Jun 11, 2018

Classic China 14/5/2018-02/06/2018. We had a full tour group of 28 people. All managed to get along well and had a wonderful experience of China with our helpful, happy guide Lily, who spoke excellent English and was very informative as well as caring for her group when some slowed down with various coughs and colds. The itinerary gave a great overview of China ‘s picturesque landscape to foods and local customs and towns. Wendy Wu should be very happy with the professionalism shown by Lily our guide who made sure all 28 of us were enjoying our China holiday.

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Wendy Wu Tours Official

Dear Debbie, We would like to thank you for sharing such lovely feedback! It is always nice to hear when a passenger returns from one of our tours having had a wonderful experience. We are deligh... read more »

China classic

4 out of 5, reviewed on Jun 10, 2018

China classic 14/5/18- 2/6/18
The national guide was excellent He explained the details well. Speaks good English. He helped
Out with many things that makes our tour more enjoyable and trouble free. He is friendly and very approachable.
The choice of place of visits were excellent. The visits were Chinese culture orientated and with beautiful scenery. The flight between place of interst serve the purpose of reducing travel time by coach- less tiresome. The local guides speak good English with details. The hotels were good and well located . Most of the shows are excellent
The Yangtze cruise were excellent after room and food upgrade. The meals are basic that required
Improvement. On the whole I would recommend the tour to my friend

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Wendy Wu Tours Official

Dear Alex, Thank you for taking the time to share your feedback. We are delighted that you found so many aspects of this tour to be excellent! China is a unique and exciting destination for trave... read more »

Glories of China

5 out of 5, reviewed on Jun 09, 2018

What a wonderful tour with Jason as our guide. His knowledge, attention and personality was a bonus to a great experience of the cities, culture, food and sites of China. The itinerary exceeded our expectations. We had travelled with Wendy Wu "Angor to the Bay" previously and have no hesitation recommending this company again.

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Wendy Wu Tours Official

Dear Vicki, Thank you for taking the time to post this lovely feedback. We are delighted that your Glories of China tour exceeded your expectations, especially as you have travelled with us befo... read more »

Very well organized Magestic Yantzee Tour

5 out of 5, reviewed on Jun 09, 2018

Magestic Yantzee tour was fantastic. Our tour guide was very knowledgeable and informative. We were very well looked after all the way. Tour guide went over and beyond to make sure everything was good. Some hotels are a little outdated but I feel this is part of China image. All meals were included. Food varies from place to place. We learnt and lot about China and its people. You need to expect things to be quite different in China. Sometimes this can be a little challenging, but all fine in the end.

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Wendy Wu Tours Official

Dear Anniedoz, Thank you for posting this lovely feedback. We love hearing when our customers have had a fantastic time on tour. You certainly picked a good one, the Majestic Yangtze is our most p... read more »

Verified Customer

Thank you for an amazing experience

5 out of 5, reviewed on Jun 07, 2018

Grand Tour of China

We have just returned from this wonderful tour the same one as Bruce has just reviewed. We booked this tour on the strength of a previous tour with Wendy Wu to Vietnam a few years ago. Although we had an issue when we first arrived as the tour got subdived and we got separated from our friends, Amy and Johnson quickly rectified the situation so we could be together. Both guides went beyond the call of duty to make our trip special. We felt very safe and cared for and felt they were there for us every step of the way. Well done Wendy Wu a very well oiled machine and very good value for money I would happily recommend this tour to anyone.

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Wendy Wu Tours Official

Dear Pat, Thank you for posting this nice feedback about your recent Grand Tour of China! We love hearing when loyal customers such as yourself continue coming back and having amazing experiences... read more »

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Questions & Answers

Hi, I am going on the wonders of China in august, I was wondering about ow much money to take and the cost of the extra trips that you can take once there? Also did anyone upgrade on the cruise? Any feedback would be great.

Liz S asked on Jun 28, 2018

I’m interested in a Vietnam tour . What are the demographic of travellers with Wendy Wu typically ?

Kelly W asked on Jun 07, 2018

Answer this

Hi kelly. Our tour group was small compared to most others. We and another couple worked the rest were retired. Older people but lovely. Probably good as earlier nights than we're used to. We were able to enjoy the day refreshed.

Has anyone been to Vietnam (Hanoi) with Wendy wu recently. We are going very soon and would like feedback. When we stay in Hanoi the hotel has no pool and no balcony. Tell me that its fine please. Can't believe it. Not looking forward to it. Wendy Wu answered by saying we can pay $29 Aud each person each entry to use a pool at the Hilton a taxi ride away. And also there won't be much time to swim. Can anyone help or advise Chez Australia

Tiger asked on May 30, 2018

Answer this

On our trip to Vietnam last year we didn't have time in Hanoi for swims etc. Hotel room was small but adequate for time there

Thanks John. After dinner would be the time for a swim or when returning from day out before dinner.

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