BGC BURSTING PIPE – Our home commenced building in 2019 with handover in early 2020. It is now January 2023 and we have just woken up to a burst main water pipe in our ceiling. Water running down the inside of our walls and the outside bricks saturated in water.
The infamous Iplex polybutylene pipes had burst in our roof space. We are now left with horrible water marks on our ceiling and walls and out of pocket expenses for emergency repair work to have the plumbing repaired.
This is our second water issue with our home build. The first being the main bathroom leaking water running out into the hallway. Ruining our flooring and leaving another ugly water mark on the wall.
Thank God for our reliable professional plumber who fixed both plumbing problems for us. The most recent roof leak being repaired on his day off.
Our house is still like new. We shouldn't be having plumbing problems like this 2 to 3 years into taking ownership of our home.
Disappointing BGC.
- Build Stage: Post-Construction
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Update: We put in a claim for the cost of repairs with BGG for the burst water pipes. They said they will contribute only if we can supply them with the broken pipes. Unfortunately, our plumber took the broken pipe. We supplied images of the pipe bursting with water and the repaired pipe. But, because we didn't have the actual pipe they won't contribute towards the repair cost.
We don't see this written anywhere in our build/warranty contract that we must keep the broken water piping to be entitled to compensation for their negligence with the pipe work on our home build.