Overall a very good experience until post-constructionAfter receiving handover of our keys in March this year, we’ve now been through the entire building process and so can make an informed judgement of the entire experience with Brighton Homes. We intentionally waited until we had completed the whole building process so that we could write a review that includes every step of the building process.
From the walkthrough with sales representatives to the preliminary agreement and contract signing, we were very happy with Brighton Homes and their service. Our appointments at the MyChoice selections studio were good overall, though we did find the selections day felt somewhat rushed and our MyChoice consultant did hurry us along at times, which was a little disappointing. We’re now sure there were some options/customisations that were not discussed with us during the day. That said, we left very happy with our choices and were very impressed with the follow-up support we received from our contract manager handling variations.
The construction process went very smoothly and we are very grateful to our construction supervisor. Overall, the build is of excellent quality, both in our opinion and that of the independent building inspector that we obtained, and we’re thankful when we compare to some of the experiences we’ve heard from some neighbours that built with other large project builders.
Unfortunately, where Brighton Homes have really let themselves down in the building experience with them is their post-construction warranty service (aka the Brighton After Care Program). At the time of writing this review, it is about five months after the 12 weeks warranty defects period since completion of our home (so about eight months total) and we continue to have a number of defects that Brighton Homes know about but haven’t addressed.
We wouldn’t mind this so much if the warranty team maintained good communication and we received timeframes to complete the remaining repairs from our 12 week defects list. However, over the past few months the real kicker has been the constant difficulty in getting in touch with the warranty team and obtaining timeframes for repairs. For example, at the time of writing, it is close to three weeks since we sent the warranty team an email asking for a timeframe to complete repairs. We haven’t received a reply and several subsequent phone calls and messages to them have gone unanswered.
Prior to our post-construction experience with the warranty process, our impression of Brighton Homes was very positive, so we really have been saddened by our recent experience. We continue to hope that Brighton Homes will turn this experience around and come through for us, but with every additional unanswered email and unreturned phone call, our hope fades that little bit more.
- Build Stage: Post-Construction
- Construction End Date: March 2020
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