nicole
nicole2 posts
 
Value for Money
Customer Service
Timeliness
Job Satisfaction
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dirty trick & disgusting – 4 in 5 staff told me I can only have the hire car for 14 days, until I sent them the original terms and condition says i can have the hire car until the car repair is done.

the ceo, the management are playing dirty trick, which is discussing, will shop with woollies from now on. the repairer they nominate is rubbish, not even have the quotation ready after having the car in their yard more than one week, miss two main areas did not repair, have to talk to the accessor. so far, the case been delayed for three weeks now, not sure how long it will take in total. hire car charging hire car fee from my account without any notification.

  • Insurance Type: Comprehensive
  • Plan covers drivers under 25: No
  • Claim Made: Yes
  • Car Model: Toyota Camry XV50 Altise
  • Claim Resolution Time: 3+ months
  • Claimant is the policy holder: Yes
  • Claim Date: September 2019
  • Claim Approved: Yes
Coles Insurance
Coles Insurance    

Hi Nicole, thanks for getting in touch and we're sorry to hear of your frustrating experience. Could you please send us a PM with your claim details and contact details so we're able to have the relevant teams follow this up?

See all Coles Comprehensive Car Insurance reviews

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