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Coles Comprehensive Car Insurance

Coles Comprehensive Car Insurance

1.8 from 167 reviews · View Statistics

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Reviews

  • Value for Money
    2.0 (141)
  • Customer Service
    1.9 (148)
  • Timeliness
    2.3 (87)
  • Job Satisfaction
    2.1 (61)
  • Transparency
    2.0 (122)
  • Claim Resolution Time
    • <1 week (9)
    • 1-2 weeks (7)
    • 2-4 weeks (10)
    • 1-2 months (20)
    • 3+ months (28)
  • Claim ApprovedYes (48) · No (30)
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Reviewer Photos & Videos

  • Thumbnail

Worst experience ever.

published
Value for Money
Customer Service
Disappointed Customer
Disappointed CustomerGreater Melbourne (Metropolitan), VIC
  • 2 reviews

What a scam! Give you a price online, then tell you to call to complete.... $500 more expensive when you do

published

I did an online quote which quoted me a price and then told me to call the number provided to complete. When i called, they first couldn't find my online quote so we started a new quote. The new quote came out $500 more expensive. When i queried it, they then were able to find my online quote but said that it was not correct and the higher cost was the cost.

Pretty sure they have a name for this type of business practice.... it's called bait and switch.

what a disgrace

Customer Service
Incentivised ReviewNo
1 comment
Coles Insurance
Coles I.Coles Insurance
Other Car Insurance

 
 

0.0
(1,234)
Mark A
Mark ASydney
  • 6 reviews

Got to give Coles the thumbs up.

published

We has a not at fault accident. From the word go, customer service was excellent - the call centre was very helpful, the loss assessor was fair and the person who did the settlement (Dianne) was great. The online claim management system was good for tracking the claim. Would insure with Coles again based on this experience.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance

Hi Mark, thanks for your feedback and we're sorry for the delay in our reply. We're delighted to hear your thoughts about your experience when making a claim and we'll ensure to share your comments with our teams so they're made aware. Thanks again!

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Briar R.
Briar R.Greater Melbourne (Inner), VIC

Too expensive and they use our money to invest in coal, oil and gas companies

published
  • Thumbnail
Incentivised ReviewNo
Insurance TypeComprehensive
1 comment
Coles Insurance
Coles I.Coles Insurance
Bev
BevGreater Melbourne (Outer), VIC

Excellent Service with friendly and extremely helpful staff.

published

Whilst I was not making a claim but updating several policies, the staff member could not have been more helpful and made what could have been a difficult process so easy. Everything was resolved within the one phone call in a timely manner.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

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Grant A.
Grant A.Hunter Region, NSW

Not worth the paper the policy is written on.

published

Have multiple properties and cars insured with Coles. I tried to claim an at fault accident and was denied. Their reason was that my Ute wasn’t being used as intended (carrying a covered load as per NSW road rules). Not worth the few $ saved.

Value for Money
Customer Service
2 comments
Coles Insurance
Coles I.Coles Insurance
Grant A.
Grant A.

I’ve spoken to your “specialist” team and they’re about as handy as a plastic frying pan.

Melissa
MelissaSydney, NSW
  • 7 reviews
  • 1 like

DO NOT DO IT - Save yourself the stress from this horrendous company!

published
Value for Money
Customer Service
2 comments
Coles Insurance
Coles I.Coles Insurance
Melissa
Melissa

Never again will I put myself through the stress of being ‘insured’ by your company. You’re another big corporation that only has your own interests in mind, NOT the consumer!

Matija
MatijaSydney, NSW

Absolute Nightmare

published
Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
Other Car Insurance

 
 

0.0
(1,234)

Great price, low service

published

I choose them cause of the competitive prices, I've been with them a few years I find their service is lacking, they aren't very easy to understand on the phone. Hard to converse with. After getting off the phone I don't feel very secure in my insurance.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
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Mick S.
Mick S.South East Queensland, QLD

Absolutely horrible.

published

Coles insurance is the worst insurance I have ever had, they do nothing to help you, in fact they go out of their way to make it harder for you.
I made a not at fault claim 3 months ago, still waiting, every time I call them I wait on the phone 30 - 40 then told will call you back it never happens. Be very careful avoid using this company.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
mario 1968
mario 1968Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Unprofessional conduct , no accountability

published

Had car assessed booked in for repair , for minor not at fault claim
4 days to complete
Car was allocated to another repairer,
On the fourth day car is still parked on side street not touched
Told a bunch of lies , not happy
The assessor does very little to keep the customer informed, and seems to working for the repairer
Inconvenienced and unprofessional

Customer Service
Timeliness
2 comments
Coles Insurance
Coles I.Coles Insurance
mario 1968
mario 1968

Great to be so concerned , loosing my car for 1 1/2 weeks for a minor not at fault claim is very poor , compensation is what is required not your apologies.

TDE
TDESydney, NSW

Dodgy

published

Sent a request through the app to cancel my policy. After 2 days still no call to complete the cancellation. Took the premium out of my account so I called to dispute and cancel, was told they wont refund the premium they took out but happy to cancel the policy. They also had the nerve to ask me to consider them once my new policy ends....why rob me and then suggest considering doing business again!?!
Paid $151 for 3 days insurance.

Seriously there are many cheaper options to consider, avoid Coles insurance!!

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
paula
paulaGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Terrible company! Do not use!

published

Charged an extra $800 due to new location which they deem high risk !! Charged $1600 a year!! Cannot revere or stop the policy for the exta charge- call center is in st africa !!! Worst company ever!

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
sam
samGreater Melbourne (Outer), VIC

Low agreed value option

published

Tried to do full cover but the agreed value for my car was only $9000 and my car in the marked is worth around $21000. Was so disappointed when I heard that.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
Other Car Insurance

 
 

0.0
(1,234)
Shaneo
ShaneoSouthwest, VIC
  • 5 reviews
  • 8 likes

Terrible experience with customer care team- I would avoid them. And way too expensive

published

Had a very poor experience with Coles car insurance, their call centre is very poorly managed and hard to deal with, and offer no real support.
I called up to discuss an address change and everything was so hard.
They more than double my premium, and didn’t offer any sort of loyalty discount. Or solution to my problem. And basically didn’t care at all.
Absolutely no loyalty for current customers.

Value for Money
Customer Service
1 comment
Coles Insurance
Coles I.Coles Insurance
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Page 1 of 12
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Questions & Answers

Peter debrincat
Peter debrincatasked
Comprehensive Car Insurance

I need to no if I paid my car insurance last year

1 answer
Coles Insurance
Coles I.Coles Insurance

Hi Peter, thanks for taking the time to get in touch and we're sorry for the delay in our response. Regretfully, we don't have access to our customers accounts via this platform and we recommend giving us a call on 1300 265 374, and our Customer Support Team will be happy to assist you further.

Corn Holio
Corn Holioasked
Comprehensive Car Insurance

Why do you have the worst reviews of any insurer?

2 answers
Grant A.
Grant A.

Because you pay your premium and when you need to claim and expect to be covered, Coles Insurance actively finds a way to avoid paying and walks away from you in your time of need.

Corn Holio
Corn Holio

But let’s hear it from Coles. Funny how all the positive reviews are from people who have never claimed. I fail to understand the logic of providing a review on an insurer unless you’ve made a claim.

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Get an answer from our members and Coles Insurance representatives

Coles Comprehensive Car Insurance

Details

Compare all 3 Coles Car Insurance
CategoryRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents and Landlord
Coverage TypeComprehensive
UnderwriterInsurance Australia Limited
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Included
Choice of RepairerNot Allowed
After Accident Care
Hire Car after an Incident

Included up to $50 per day for up to 14 days

Emergency Transport & AccommodationUp to $100 per day or $500 in total
Towing Costs Included
Hire Car after a No Fault Accident

Included up to $50 per day for up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Applicable
Hire Car after Theft

Included up to $50 per day for up to 14 days

Lock and Key ReplacementIncluded up to $1,000
Transit Cover Not Applicable
Trailer & Caravan CoverIncluded up to $1,000
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years from original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Included up to $3,000
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 3 Coles Car Insurance
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