Parcel satchels not processed for 4 business days – I am a regular seller on eBay. On the evening of Tuesday, 29 January 2019, I posted about a dozen parcels in the red Bondi Beach post box. I sent to each buyer the tracking details of their package. I was then contacted by a number of buyers who asked why, after several business days, their tracking numbers were still appearing as "invalid" when they tried to check on the status of their item. When I checked a few of these numbers, it appears that some were only scanned for the first time on either Monday, 4 February or Tuesday, 5 February! It's unclear why my items sat, unprocessed, for such a long period of time, but in my experience posting in post boxes outside of the city generally results in delays. Either way, this was ridiculous.
- Sender or Receiver: Sender
- Delivery Time: Unacceptably Late
- Shipping Type: Domestic
I posted about 12 items, and all were the same - none scanned until the following week. I can assure you that in Bondi, we had no "massive weather event", so there's no reason that the parcels, which were predominantly going to Sydney and the surrounds, should have sat there unattended for almost a week. I also posted a handful of items from the CBD in the days after, each was processed on either the day it was sent, or the day after. Nice try though, blaming the weather. This is just another example of Australia Post's standards plummeting.
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Hi Emm, While posting in a street box does mean that items won't receive the initial lodgement scan and will only begin scanning from the processing stages, a delay is definitely not normal. Though looking at the date these were sent on, we've had massive weather events from NSW to Tasmania to QLD where scanning was delayed as we were working through operational difficulties with the dangers we were presented from mother nature. Depending on where these parcels were going, this can explain for some of the delays as well as lack of scanning while the items were travelling to areas our operations had halted. We keep this information visible on current delays through our Facebook and website here: external link . Currently there's still operational delays but we've been in recovery mode since around those dates that you mention the first scans appeared.
~ Mikey