Australia Post Domestic Postage

Ordered (by phone) a pair of shoes from David Jones Queens Plaza. Parcel promptly sent via express post to Sydney. Parcel never arrived to addressed destination. Tracking shows parcel arrived at Macquarie Park facility, then sent to Strathfield facility and then back to Macquarie Park facility. Parcel still not arrived 2 weeks later! No one knows where the parcel is other than the comment 'its in transit'. Contact us by 21 July if it doesn't turn up - that's one month to get from Brisbane to Sydney!! What an absolute disgrace.

Watched current affairs, you got nothing on my parcel and another registered post legal document. Two seperate posts. Both utterly disgrace. No wonder they need more staff. So inefficient. All over the eastern states for over two weeks, three times to Brisbane so much extra handling, no wonder they haven't got enough staff to busy mishandling.
Other registered document thrown in to the normal delivery. They didn’t get the signature for a legal document. What do I do now. What a bloody disgrace bloody lazy

I reported an incorrect package delivery on the AP website. It's dark and rainy, so easy to make a mistake.

My household is in Covid isolation so I can't just take it to a post office, nor am I bringing it inside (the rightful owner shouldn't risk getting Covid).

The driver has now returned, packages sorted out. However I can't update the case number49525465.

The website is ridiculously circular. Why does it go back through the support centre topics? As I can't update the case, I hope that AP monitors this site.

Please simplify.
...

Australian Post office delivery people are the most careless and lazy. I ordered my online purchases to be delivered to my office as there is a reception and people all-day, additionally, I put the name of the company in the address to make sure is easier to find but seems like that is not enough because you delivered all my packages to a different address no even in the same street.
One package was left in a corner in the middle of nowhere (not the address I put), other packages were trown through a fence because the place was closed (again no...

Parcel was picked up in Qld. Shipped to Sydney. Then transferred to chullora. Sat there for 5 days. I rang to find what is the reason for the holdup. They tell me that the limit for parcels is 105cm and mine is 107cm. It will be shipped back to sender. How stupid is this company

It's not the first time that Australia post have lost the package and did not take any responsibility. If you wanna be sane, stay way from Australia post. Its impossible to work with them, get any help or any kind of support.

Fact, I'm retired and home most of the time, but if it can't be avoided, there is always somebody here authorized to sign for deliveries. So A.P. Please save yr excuses.
A.P. your delivery is coming today.
A.P. sorry we were unable to deliver.
Their reason, their was nobody home.
"Lies" we have camera on front gate.
A.P. stopped at my letter box, filled out message to pickup at post office.No attempt to deliver, though an authorized person was within 15 meters.
1.5 hours to pickup $5 item.
A.P. your delivery is coming today, if no one is home reply "Y" and we will will leave it in a safe place.
No other options,
Me I made a point of being home all day...

I live in what is considered a remote area. My experience with Australia Post has been entirely positive. I have lived here for thirty years and have never had a problem. Australia Post relieves many of the problems associated with living a long way from a town centre.

I ordered a Sound Component for a job upcoming that was needed to get the job done and unfortunately the only place in stock was the manufacturer.

Ordered on the 24th June 2022 so 1 week already and was suppose to be delivered by the 30/6/22 and yet has been “Delayed” with the obvious “Lame Excuse” of COVID related delays.

Australia Post is full of it and need to be torn apart and made to do the job as paid for.

Paid for “Express Post” and received the slowest of the slowest “Snail Post”.

I can order anything from Amazon and have it the nex...

6 months for a parcel to get to Melbourne from Cairns. Once it arrived we checked the tracking number and it had been sent to every state in Australia, including back to Cairns twice. It arrived with a tyre track on it and everything inside wrecked. Made a claim but after 15 months runaround, no reimbursement. ABSOLUTELY USELESS!

I received text message at around 10am, reminding me that my parcel will arrive between 12pm-2pm, then I tracked the parcel using the tracking number they provided, at 12:54pm they updated the tracking history, said attempted delivery but no one answered home.
I live in apartment, they didn't ring my apartment number, how do I know when they came. Similar things happened to my neighbors a few times as well. Waste my time, had to go to post office to pick up. Very bad service for some delivery men.

I see many negative reviews about Australia post that makes me think their service may be subject to the suburb operates in. I am living in Carlingford and my posts are delivered prompt every time. I received notifications from the service with an indicative time frame or delivery and in almost all the time, its delivered on the first date of the time window. Exceptional service. Other courier companies must take lessons from Australia Post.

My passport was delivered to a wrong address!!! I was informed I’ll be contacted and there will be action today. But I had to make few phone calls to get an update, only to find out that it is still under investigation. Told them I need my passport as I am flying in a couple of weeks and I need to apply for a visa. They could not confirm if driver was sent to retrieve my national ID! This is so stressful! They won’t even do a follow-up to the delivery centre! 2 staff were rude- not apologetic, won’t even let talk. What a disgrace! They did not ...

There is no more 'Express Post' guaranteed next day delivery, so why are we all still paying for this? Australia Post is a public company, not a private one, their customer service is non-existent, yet they pay their CEO millions of dollars. I am tracking my package and it goes back and forth all over the place before it's eventually delivered, it's literally 10 minutes away but will take days to get to me. I can only guess that no-one cares and it's all just a big joke. Joke is on us.

After having a parcel supposedly stolen when I was home; parcels left unattended and unnannounced when I am home; and parcels delivered directly to an AusPost outlet instead of my address when I am home, I have come to realise this business is not fit for purpose. As they were unable to resolve the problem when I contacted them I now request other delivery providers and receive my items without issues. I see there are thousands of people like me getting the same and similar substandard service yet what I experience is AusPost are not bothering to remedy.