As first-time users, we found Insure and Go easy to set up with competitive pricing. Arranging medical screening for pre-existing conditions was also surprisingly simple. Unfortunately we had to cancel our trip and lodge a claim, but the process was smooth, communication was clear, and despite a slight delay due to the Easter public holidays, it was resolved within a reasonable timeframe. Insure and Go delivered exactly what you want from travel insurance — simplicity when things go right, and genuine support when they don't. We'd definitely recommend them.