InsureandGo Australia International Travel Insurance - Gold Cruise

took out on 14th January 2020 for a trip 1st may 2020 which the cruise and airline have cancelled . I requested to change the date of poliCy until 21st April 2021 they won't do it so I have lost my money without service being provided. my friend went with another firm and they allowed them to change. shameful behavior insure and don't go won't be using them again and advice others not to.

I took out Gold cruise cover in June 2019, for the Canada Alaska tour, due to commence May 2020. Tour was cancelled and Insure and Go won't cover me. Disappointing.

terrible service due to not fully disclosing facts again using covid 19 as a reason when not even told that would happen. Why sell a policy that you have no intention of honouring

I understand we purchased a contract for specific dates. InsureandGo is running a business-I get that. I unsuccessfully asked for a future credit for when we can reschedule not a refund. The goodwill generated and our future loyalty to the brand in these extraordinary circumstances would have been guaranteed. We are personally seeing generous rescheduling provisions from other ‘non-refundable’ travel arrangers. IAG interestingly have just announced they will refund all their travel insurance policies no longer applicable.

Disappointed our cruise cancelled and so chose to cancel accommodation, airfares etc Policy was taken out in good faith 9 months beforehand. Now advised we have no claims nor refund/credits.

Very disappointed to be told 3 weeks after purchasing insurance that there is no cover for covid-19
At time of purchase their banner on the website stated no cover for travel to China. There was no mention of covid-19
Also due to some medical issues had a long conversation with a staff member over the phone prior to purchasing insurance and also not once was I informed that covid-19 issues would not be covered.
There is also no mention of covid-19 not being covered in any of the information they sent me after purchase.
They have offered me a full refund however

Very complicated question then I won’t complete why should I even bother with such an ill informed questionnaire. Why must I have thirty words. I bet you will not reply

We were very satisfied with the coverage offered and the cost was very competitive. Found applying online easy to follow. I informed company that I had blood pressure, but under control with medication - no extra cost. Told company that I had had a DVT several years ago. I have flown many times to Europe since without issue as the clot was not caused by flying and is controlled by blood thinners and regularly monitored. Extra cost added. The clot is a result of having Antiphospholipid Syndrome. Software did not allow me to say this. This is first time we have used the company.

Had to call as i did not include flight time to the policy and needed 2 extra days added, this was done at no cost and a very helpful lady on the line

Applied on line and found it satisfactory to navigate. No claims made always hope this will not be needed. Have used this company before, not sure how many times. I have recommended to my friends and so far two other couples have used this company for this trip and one previously. There were cheaper options but was not comfortable with their offers. Reviews positive from other users. Have not travelled yet.

Second time user , find it very easy to use and getting quick response back , did some checking and they appear to be very competitive with a good price , haven't had to call yet for any reason I can only hope that the transition of a claim is as quick and easy should a claim be made in the future .

Trouble free set up first time user with insure and go
Mostly very good reviews
I did my research and this insurance had much better reviews than my regular insurer so decided to give them a go.

We have been using Insureand Go for several years now. The main reason is because the 1st time we used them we had to cancel our trip due to an accident and the response and quick managing of our claim was very much appreciated. We were paid back in a respectable time frame. Their prices are always competitive with other companies and we wouldn't use anyone else now.

This our first use of Travel Insurance, we are pleased with the outcome, value for many and excellent item coverage to meet our needs. Our trip later in year and service from the web site was very good, clear and concise information to assistance in obtaining a quotation.

Very easy to obtain. First time using Insure and Go and hopefully won't have to claim. Expensive for existing medical conditions such as cancer (remission) and lupus but must have it for peace of mind while travelling.

First time user of this company. Was happy with the coverage and ease to set up on line. When I needed to ring with a question the staff were very pleasant and helpful. The policy is for a future trip. I hope things are as easy if I ever need help overseas or to make a claim.

Good value for money, competitive pricing, easy to set up. Helpful with my inquiry, explained details in an easy to follow manner. First time using Insureand Go, with no claims so far.

I have used Insure and Go for over 10 trips abroad. It is value for money specially for seniors like me and my wife. On line application for cover is very convenient.

Have insured with them for an upcoming cruise - land - cruise Europe to North America in May 2020. Have used them before. When we returned from our 4 week trip in 2017 Ins & Go sent us a message noting that we have returned and reminded us to make any claim in a timely manner. We had none to make, but appreciated their attitude. We carefully looked at inclusions and exclusions, and they were - and still are - just as competitive in these areas. Fact is they are a lot cheaper than other big suppliers.