I strongly recommend not to use Insure and Go for your future Travel insurance. We paid almost $300 in premiums to Insure and Go for their gold cruise cover last year, well before the covid pandemic hit and then our cruise was cancelled by the cruise line is May. We managed to recover all our costs ourselves without Insure and Go lifting a finger or paying out 1 cent. We then requested a refund from them on our $300 premium only to be told all we can get is a credit for future travel. I have since lost my job due to the pandemic and any future ...Read more

First and last time we use this travel insurer. Took out our policy in Sept 2019 well before COVID19 pandemic for our international trip in May/June 2020. Travel agency has given us a fully reusable, transferable travel credit for next 24 months. was initially told by the insurer that we could not receive any type of remuneration but after making a formal complaint have since been told we can have a "partial" credit for up to 18 months from March 2020. We weren't even supposed to travel until May 2020! Given the current circumstances I doubt ...Read more

I purchased a Gold Cruise Travel insurance in May 2019. For a cruise departing 10th March 2020 from Dubai. There was a Travel Ban issued for overseas travel on the 18th March 2020. Unfortunately we were in the middle of a cruise that had all but 1 port closed due to COVID 19. We indicated by email we were going to make a claim for missed ports and additional emergency expenses on the 18th March 2020. This was accepted by this company and we were given a claim number. Eventually the cruise was able to disembark passengers in France (Marseille) w...Read more

This company should change their rating system so people have the option of giving a zero rating. We took out insurance mid October 2019 for a holiday/ Cruise starting April 1st 2020 which of course was cancelled. I was offered a credit by I&G. The policy cost was$1478.18 the credit given was $371.33 for a policy that wasn’t used. My advise given that some people have received full refunds after contacting AFCA would be to contact I&G, ask for full refund which they will refuse then contact AFCA,Ombudsman and Fair Trading department. I don’t kn...Read more

My Husband and I purchased travel Gold insurance on early February 19 2020 to travel in July 20,due to COVID-19 we have been prevented from travelling.
I called to requested a claim to refund of our deposit the travel insurance, under ACCC advice was advised any claim relating to COVID-19 you must have purchased your insurance before January 30 2020.
I advised InsureandGo I was advised by their customers of these circumstances, and they told me I should have read their web page, also not advised to read!!
We feel this is extremely poor customer...Read more

I have a gold cruise policy taken out well before covid19, in July 19. I've made 44 emails, dozens of phone calls, and hours and hours of work securing refunds for as many items as I can.
I'm left with useless vouchers which I'll never be able to use. And I & G calls that done? Calls the vouchers recompense? Not if I can't use it it isnt. That's like saying I need a banana for a recipe and being given an apple.
A voucher is only worth money if it can be used. As it is it is just a useless piece of paper.
With our economy the way it i...Read more

Contacted Insureandgo on the 20th April about a refund on my policy (Gold Cruise Insurance for our trip to the Japan Olympics 2020 from July 3 - 27, 2020), and all I go back was "As you are outside the 14-day cooling-off period, no refund would be applicable should you wish to cancel your policy, Unfortunately, we are not postponing any insurance policies with the current DO NOT TRAVEL warning on https://www.smartraveller.gov.au/".

On the 28th [name removed] said "The company was working towards a solution for customers and would be in touch w...Read more

My wife and I purchased travel insurance on 4 January 2020 costing $944 but due to COVID-19 we have been prevented from travelling.
We requested a full refund of the travel insurance, under ACCC advice which was denied.
After further discussion we were told to ring back on 31 July 2020, the date our travel was to commence, to request a Pro Rata refund. We asked if InsureandGo were advising their customers of these circumstances, and was told no.
We feel this is extremely poor customer service and unethical consumer practices.

The world was a...Read more

My claim for cancellation costs of $1088 related to a package cruise holiday leaving 11 March 2020 was denied in May as the Aust Government international travel ban did not come into force until 18 March 2020. My cover included the clause i) You cannot travel because of government restrictions after an epidemic. I have an email dated 11/3/20 from Smartraveller for Do Not Travel to the Lombardy region of Italy including Venice. The cruise I was booked on completed in Venice and we were to stay overnight and fly out from there. I was informed by ...Read more

We have used Insure and Go a number of times in the past for overseas travel based on good reviews. We have never had to claim though. We purchased a gold policy for travel to Europe in September costing over $500.

Our flights have been cancelled and we will receive a full refund from Emirates. On contacting your call center to request a refund (like other friends we were traveling who took out travel insurance with other companies) we too were referred to the 14 day cooling off period.

Even though we are not able to claim on this polic...Read more

I have taken out travel insurance policies on a number of occassion with Insure and Go and have found them quite good to deal with UP UNTIL NOW. I purchased a GOLD policy which included cruising and with the current situatuion of COVID-19 and the Government imposed travel ban my husband and I are in the same position as others not being able to travel. It's not like we wanted to cancel but it was forced upon us due to the current world situation as everybody knows. I called Insure and Go for a change of dates for our policy but like everyone el...Read more

I contacted Insure and Go about lodging a claim for a trip to Europe departing 21 June 2020. The Insure and Go representative checked my details and knew my departure date was 21 June 2020 and said I should lodge a claim. I lodged on 26 March 2020.

I finally received an email on 5 May 2020 as follows:

"There is a current travel ban from the Australian Government, with the declaration made under s 475 of the Biosecurity Act 2015 (Cth) which declares that a human biosecurity emergency exists. Section 7 of the Declaration provides the instru...Read more

I always purchase my travel insurance with insure and go at least 2 - 3 times a year. I always buy my policy as soon as I book my holiday. Due to covid19 our European holiday was cancelled to no fault of mine. I emailed Insure and go asking if they could refund or credit my insurance policy for future holidays and they have refused to do so. Other companies are doing this for their clients so why cant insure and go. I have another policy with them for September in which im going to lose my money on too so thats more than $400 of mine that they ...Read more