InsureandGo Australia International Travel Insurance - Gold Cruise

I was getting completely overwhelmed by who to choose for travel insurance, but when i saw the reviews and feedback for insure and go, as well as my parents decision to also go with them it made it so easy to make my final choice. Their value for money including great coverage and history of easy claiming made it the only choice really Show details

As first-time users, we found Insure and Go easy to set up with competitive pricing. Arranging medical screening for pre-existing conditions was also surprisingly simple. Unfortunately we had to cancel our trip and lodge a claim, but the process was smooth, communication was clear, and despite a slight delay due to the Easter public holidays, it… Read more

was resolved within a reasonable timeframe. Insure and Go delivered exactly what you want from travel insurance — simplicity when things go right, and genuine support when they don't. We'd definitely recommend them.

We needed insurance for our up coming cruise, after doing our homework and reading many reviews. We chose InsureandGo, they were very compatible with price, and with add discounts for military service. It was extremely easy to navigate their website, as well as adding pre existing conditions (which were included) Show details

My family just got back from a cruise. From day 1 My daughter suffered from motion sickness. After attending the medical centre onboard, I submitted my claim & it was approved within 24 hours and paid out in 5-6 days time. Claim process was simple, filling in an online form and attaching documents. No questions, no issues. Would definitely recommend and will be using insure & go again when we travel. Show details

I am very pleased to give a 10/10 to Charlie for his gracious assistance today. Charlie was courteous and completely knowledgeable about the product we discussed. Show details

I purchased travel insurance instead of Cruise insurance, because I thought that travel insurance covered the plane flights, hotel stay and Cruise and thought Cruise insurance only covered Cruise, I contacted Insure and go and was given a full refund once I purchased the correct Insurance, was very pleased and refunded straight away. Show details

So far the customer service has been great. I didn't have to wait on hold for any time at all. Very helpful and friendly, answering all my questions. Will see if I need to make a claim, and hopefully have a similar experience...but hopefully no claims required!! Show details

Completing our cruise New York to Los Angeles we took advantage for a stopover in LA. Regrettably we became victims of a brutal mugging/robbery (10am !! by a supposed security guard!!). Medical was required for us both, plus loss of personal item. Returning home and placing our claim initially was totally stressful with the original handlers of… Read more

our claim. After 3 weeks of total anguish a 4th person was assigned to our claim. Introduction to Brad (Technical Claims Specialist). Finally someone who reads and listens. Within a week Brad had everything sorted, he is the only reason we have given InsureandGo 4 stars....the last star is missing because of the incapable staff that messed us around, stressed us out. Thank you Brad you are an asset for InsureandGo.

Airline lost our luggage the day before our cruise in October. The luggage was sent to Florence airport who contacted us to pick it up on the day we were at the port of La Spezia. Took a four hour round trip to collect the luggage ( containing my partners insulin, and missing the port tour altogether ) to be back before the ship sailed. Insure and… Read more

Go refused to pay the taxi expenses as it wasn’t a delayed journey even though it was an ‘unexpected travel expense’. Cheaper than seeing the cruise ship doctor and having them dispense the insulin which, ironically would have been covered by the policy at much greater expense to the insurance company. Long delays in comms for the original claim which I had to follow up. Wouldn’t recommend this insurance company

Have used insure and go consistently for the past 8 trips and have not had a problem with them. Easy to organise policies, and from what I can find - the best value with regular discount offers. Show details

True measure of any insurance company comes when it is time to claim which I have not had a reason to yet. But the buying process has been very smooth. I was easily able to find all the pertinent information I required to compare the insurance against others in my comparison spreadsheet. In that comparison, Insure&Go were the best value for money… Read more

even when including pre-existing medical conditions. Hopefully I will never have to claim on the policy, but it is comforting knowing that I have good coverage for the dollars paid.

I recently purchased travel insurance with Insure&Go for my upcoming international cruise, and the whole process was fantastic. Getting a quote was super quick and easy, and their coverage is really thorough—which gives me great peace of mind while travelling. The website is simple to navigate, clear, and user-friendly. I highly recommend Insure&Go to anyone looking for reliable and affordable travel insurance! Show details

DO NOT book gold cruise policy if you want to be covered if the cruise company cancel your trip. Plain and simple. They rejected my claim in which Disney Cruise line cancelled my scheduled departure date. I had to wear ALL of the cost of rebooking flights, accomodation & cruise. Completely outside of my control!! Would NOT recommend as they… Read more

WONT cover you for the most likely scenario of what could happen prior to your trip!!!! No I didn't die so they won't cover!!

Recently we went to France. 2 days after arriving in Paris my husband ended up in hospital with bacterial pneumonia and a number of other issues. He was in hospital for 8 days. The insure and go medical team were amazing. They contacted me everyday to make sure I was ok and enquired about my husband's health. It was suggested by the medical team… Read more

that I had a support person with me and my husband. So my 2 sons flew to Paris. We stayed in hotels. A nurse escort arrived from Australia for 2 days and then we were all flown home business class. The nurse monitored my husband the whole time. Blood pressure, pulse and oxygen saturation. He required oxygen on the plane. My husband and I had wheelchairs organised at the airports. Everything was organised by insure and go's repatriation team, taxis, flights and wheelchair assistance. The nurse escort travelled with us to the front door of our home. The insurance claim representative was very nice and what we were reimbursed was fair. It took about 2 or 3 weeks to finalize the claim. I cannot speak highly enough of Insure and go. I always use them because they will cover all my pre existing illnesses. It puts the premium up but other insurance companies will not cover me. As it turned out I wasn't the one who got ill.

Easy to use though a bit more expensive than others. Had all the correct options I wanted to be insured for. Rang customer service to ask clarification and my call was answered immediately, with the service rep knowing the answer and providing the reference for me Show details ·  1

Beware!! Their policies are easy to take out but they do not make it easy to claim!! Extremely upset with how our claim was handled and the outcome! I have had 3 gold policies with Insure & Go and thought they were really good, until I had to make my first claim! We had just got to Sydney & we’re about to go out cruise when we got the news that my… Read more

husband’s mother had passed away. We had to go home for the funeral. I started the claim process & submitted all what was required but got told that the death certificate we supplied didn’t state the cause of our elderly mother’s death so they needed the coroners report. They took along time in getting back to us with anything, they made it all so difficult, long & drawn out it was quite distressing for us at it was a lot of money that we had lost. After many months they paid our claim but took two lots of excesses each & didn’t pay us for a lot of our expenses. But because it had all taken so long I was just glad to get some money back! Will never use them again because it was a very difficult & distressing claim experience. So disappointed

Bought a travel insurance policy on-line. A couple of hiccups when the system seemed unable to reconcile my date of birth with my current age, but at the third attempt, it worked. Easy to input pre-existing conditions, but they did increase the policy cost quite a bit. Glad to receive a 15% Seniors discount. Show details ·  1

The on-line process was easy to follow, and after entering in all required information, I was able to save the quote and come back several days later to buy the policy for our holiday to USA and Canada in September 2025. I found it interesting that for cancellation claims that the amount was unlimited, for costs that met policy requirements,… Read more ·  1

rather than having to select a cancellation amount as per other travel insurance providers, when buying the policy. This is our second policy this year, with InsureandGo, after new travel friends found during a Japan holiday last year suggested them and we used InsureandGo on a joint holiday to Vietnam and Cambodia in March 2005.

The customer service I experienced was great. We extended our trip and I contacted InsuranceGo Australia to extend and it was no problem at all and was a easy process. I would recommend them to anyone travelling Show details ·  1

Booked with insure and go for a 7 night cruise from Brisbane to New Caledonia and Vanuatu. Compared with other agencies and this one stood out in price and contents. Website is clearly laid out, easy to navigate. Show details ·  1

Great customer service, the consultant spent the time with me to discuss all the options via phone and help me make a decision re the best option for our trip. She then completed the details/transaction with me straight away so I didn't have to go back via the website to complete it. The Cruise cover was very comparable, and in fact overall it was well and above other reputable companies. Show details ·  1

I have used InsureandGo Australia previously and it was automatic to use this time. I did get quotes from other insurers but found the best price and cover with little hassle, with InsureandGo. Show details ·  1

Wish I could choose zero stars I am that unhappy with this company. Paid $450 for travel insurance for what should have been the trip of a lifetime. Instead it’s been a disaster from day 1. We’ve called this rotten company for assistance when our cruise has been postponed due to Cyclone Alfred to be told they won’t cover any costs due to it… Read more

being a natural disaster and I should have opted in for an add on. Now we are stuck interstate, with no cruise on site, extra costs for accommodation and car hire. And the cocky phone operator brushed our concerns off. What a disgrace and I’ll be sharing this info on all cruise forums

Our flight was cancelled and we travelled a day later. Our hire car agreement was cancelled because of insufficient notice. We were out of pocked for over $1000. I expected our insurance to cover that cost but it didn't fit their criteria apparently. Cancelled flights leave you out in the cold. Just be aware if you are considering this company for your insuranc. Show details

Best option for our (all adult) family – We did an extensive comparison of various options for our cruise insurance for 8 adult family (2 parents, 3 adult kids plus partners). No policy was perfect, but InsureandGo gave the best combination of coverage and affordability for us. It was also one of the only companies which made it possible to put all 8 adults on one policy, instead of messing around with separate policies for each couple. Show details ·  1

Insurance you can trust – Excellent insurance - always feel safe knowing I’m covered. The claim process was smooth and easy. Used many times and highly recommend! Show details ·  1

Recent claim experience – Our flights to Vanuatu were cancelled 12 hours before we were due to fly out due to an earthquake, This made the accommodation impossible to get to. I put in an insurance claim with Insure and go and within 24hrs I was informed the claim was being looked at, 2 days later the claim was authorised and 3 days later the money I had claimed was in my… Read more ·  1

bank. The on line claim form is easy to fill in, just make sure you have all the supporting documentation already saved onto your computer. I was so impressed with this company I booked another insurance policy for our next overseas trip abroad. Top tip always get the natural disaster extra. It paid off for us.

Why Not Give Them a Go? – The buying of the policy is uncomplicated and quick, however, the proof of the pudding will be in the claiming, if ever I should have to make a claim - particularly if it's a medical claim. Have purchased several policies and always find the customer service agents to be very positive, friendly and knowledgeable. Show details ·  1