InsureandGo Australia International Travel Insurance - Gold Cruise

I doubt that there is any such thing as "The Perfect Travel Insurance", but travel insurance with InsureandGo has allowed us to enjoy past travels with only limited worries about all the possible problems and disasters that international travel can encounter. Fortunately we have thus far avoided any misfortune that required the lodging of a claim, and long may this continue.

We recently purchased travel insurance with InsureandGo for a cruise and subsequent travel in the USA. This was based on reviews I had read. We were faced with a mechanical delay with our aircraft in Brisbane and missed our subsequent flights in America. I assumed this would be covered with our insurance, because of previous experience. Nope. The fine print is that you have to have been delayed for 12 hours before they will let you claim. Come on. This is ridiculous. Not only that, but the Asian call centre I was directed to, made it impossible to understand what she was saying. I WILL never purchase insurance with this company again, and I suggest you shop around and use more reputable companies for your travel needs.

Policy was good value and easy to set up. Haven't had to and hopefully won't need to lodge a claim. This is the second time I have used and will be using again shortly.

Policy was good value as wife has a medical condition which was fully disclosed, ( and paid a lot extra for). Claim lodged with all documents 3 weeks ago and still waiting result. This is the third time using this company, one no claim, one claim, ( less than policy cost ), one still unresolved.

Easy to apply & medical screening asked appropriate questions in relation to condition, quick and easy claim with no questions with all supplied receipts / information. Quick reponses to any queries submitted.

Seems like good value ,just took out policy . Is our 1st policy with InsureandGo.It was easy to set up.,came across add on facebook. With discount.
Time will tell ,hoping not to have to claim anything.

Email from Seniors led me to this site. It was easy to complete and a reasonable price. Coverage was great with options if required. Will probably use again in the future.

Reasonable priced and booking a breeze. I have used before and been happy. The web site was easy to use and detailed. All my questions were answered. After purchase received a response quickly.

The policy is very good value for money and was very easy to set up on line.
No claims have been required at this time as far as that I can remember.
Three times

Have used this company 5 times very easy to use wed site is simple to follow.
We had to make a claim once form was easy to fill in all we had to do was send copy of receipts and payment was received so simple

I felt the policy was great value and super easy to set up. My husband and I have found this to be the best policy for our situation. Thank You

First Time with Insureandgo. Great value policy, and the best part was it was so easy to set up, it took me all of 5 minutes from start to finish for 2 people.

Good value with features that all others had but a better price. The fact Choice had given a award i was comfortable purchasing as i am very cautious when purchasing insurance.

Had been shopping around for travel insurance for our overseas trip next year. Some were expensive and didn’t offer much. Found Insureandgo pop up on my Face Book feed so clicked to have a look. Called as the quote on line didn’t include our land tour. David was very helpful. Even with our minor health issues we declared, the policy was very good value and in the off change we will have to make a claim the reviews were good.

Easy to purchase online and good value with seniors discount. I have used this company several times and recently lodged my first claim which was settled in a few weeks.

Happy that we can save money, Haven't had to claim yet so all ok so far . The big test wil be if we have to make a claim. This is our 3rd time using InsureandGo.

Used 4 times. Never again. I have been trying to get a claim fixed since August. The staff are based in the Philippines. A month ago they referred to the wrong policy in an email. I sent an email telling them of their error and providing more information. But after a number of reminder emails still no answers after a month. I rang a few days ago and they were to call me back. Still no call. HOPELESS CUSTOMER SERVICE. They are efficient at taking your money.

Before taking a policy with Insurandgo be sure to study the PDS.
We lost a backpack in Rome. It contained my iPad and some other bit and pieces that I bought just before our trip, some items purchased for a previous trip and our Eurail pass.
When we made a claim for our loss (one event), insureandgo broke this one incident into two and charged two excesses. They have created one claim for the lost Eurail Pass and another for the other items.
We were able to provide receipts to some of the items and were paid out an amount less depreciation. Even though we could nominate when and where the remaining items were purchased and the replacement price, Insureandgo have, to date, refused to compensate us for these items.
I offered to provide a statutory declaration to cover those items which they refused to accept even though they admitted in correspondence that they do, on occasions, accept statutory declarations “to assist some of their clients”.
Having experienced insureandgo’s claims process I have been very disappointed with their attitude. When the rubber hits the road their actions do not measure up to their marketing.
I am still waiting for a response from insureandgo so it is too early to condemn them, but having been bitten by this experience I am unlikely to use them again and I would find it difficult to recommend them.

We have used Insure and Go twice. On our recent trip to Europe I sustained an injury which required hospital treatment. Insure and Go were fantastic in reimbursing all the costs I incurred.

Called to amend policy and had the rudest condescending service. Haven't even left for my trip but will be cancelling and never use this company again.