InsureandGo Australia International Travel Insurance - Gold Cruise

We found it an easy process to apply for the insurance and there were discount codes available for seniors as well. It is important to declare medical history from the last 2 years as written in their T's and C's, and yes it adds a bit more to the initial quote, but it's piece of mind! The "cruise gold" I found to be quite comprehensive in… Read more

their amounts covered, as I did multiple comparisons. This is the 2nd time we have used Insure and Go.

We have not made a claim, so cannot comment on this aspect.

I was getting completely overwhelmed by who to choose for travel insurance, but when i saw the reviews and feedback for insure and go, as well as my parents decision to also go with them it made it so easy to make my final choice. Their value for money including great coverage and history of easy claiming made it the only choice really Show details

Simple, cost efficient, user friendly website makes purchasing a comprehensive travel insurance plan easy. The coverage of the insurance greatly exceeds that of any credit card included policy. I am so relieved to finally have a travel insurance plan that covers all my travel requirements. Show details ·  1

Selecting and purchasing my cruise insurance with InsureandGo is easy, with clear information throughout. I particularly like the Gold Cruise coverage, which included coverage that matters to me like unlimited medical and Covid cancellation, missing cruise departure, travel delay expenses, missing belonging & luggage, hospital cash allowance and… Read more

emergency expenses. It is priced competitively compared to other major travel insurers. Furthermore, it provided you with an international emergency number and claiming (which I did once) was relatively easy with prompt reimbursement. This is the 5th time I insured my cruise with InsureandGo.

As first-time users, we found Insure and Go easy to set up with competitive pricing. Arranging medical screening for pre-existing conditions was also surprisingly simple. Unfortunately we had to cancel our trip and lodge a claim, but the process was smooth, communication was clear, and despite a slight delay due to the Easter public holidays, it… Read more

was resolved within a reasonable timeframe. Insure and Go delivered exactly what you want from travel insurance — simplicity when things go right, and genuine support when they don't. We'd definitely recommend them.

Airline lost our luggage the day before our cruise in October. The luggage was sent to Florence airport who contacted us to pick it up on the day we were at the port of La Spezia. Took a four hour round trip to collect the luggage ( containing my partners insulin, and missing the port tour altogether ) to be back before the ship sailed. Insure and… Read more

Go refused to pay the taxi expenses as it wasn’t a delayed journey even though it was an ‘unexpected travel expense’. Cheaper than seeing the cruise ship doctor and having them dispense the insulin which, ironically would have been covered by the policy at much greater expense to the insurance company. Long delays in comms for the original claim which I had to follow up. Wouldn’t recommend this insurance company

DO NOT book gold cruise policy if you want to be covered if the cruise company cancel your trip. Plain and simple. They rejected my claim in which Disney Cruise line cancelled my scheduled departure date. I had to wear ALL of the cost of rebooking flights, accomodation & cruise. Completely outside of my control!! Would NOT recommend as they… Read more

WONT cover you for the most likely scenario of what could happen prior to your trip!!!! No I didn't die so they won't cover!!

Yeah not bad. Pre good cover. Not a bad price but also not cheap  Show details

The consultant was very clear, listened to my needs and askwd all the required questions. Very easy to understand free of insurance jargon. Would thoroughly recommend. Show details ·  1

As someone in the insurance industry I always start by reading the policy wording. While premium has a small impact I need to know my family is covered properly should the wort happen. So not only the cover itself was great so is the price. The quoting system was easy to navigate, declaring medical conditions was simple . Would recommend to any traveller Show details

We needed insurance for our up coming cruise, after doing our homework and reading many reviews. We chose InsureandGo, they were very compatible with price, and with add discounts for military service. It was extremely easy to navigate their website, as well as adding pre existing conditions (which were included) Show details

My family just got back from a cruise. From day 1 My daughter suffered from motion sickness. After attending the medical centre onboard, I submitted my claim & it was approved within 24 hours and paid out in 5-6 days time. Claim process was simple, filling in an online form and attaching documents. No questions, no issues. Would definitely recommend and will be using insure & go again when we travel. Show details

I am very pleased to give a 10/10 to Charlie for his gracious assistance today. Charlie was courteous and completely knowledgeable about the product we discussed. Show details

I purchased travel insurance instead of Cruise insurance, because I thought that travel insurance covered the plane flights, hotel stay and Cruise and thought Cruise insurance only covered Cruise, I contacted Insure and go and was given a full refund once I purchased the correct Insurance, was very pleased and refunded straight away. Show details

So far the customer service has been great. I didn't have to wait on hold for any time at all. Very helpful and friendly, answering all my questions. Will see if I need to make a claim, and hopefully have a similar experience...but hopefully no claims required!! Show details

Completing our cruise New York to Los Angeles we took advantage for a stopover in LA. Regrettably we became victims of a brutal mugging/robbery (10am !! by a supposed security guard!!). Medical was required for us both, plus loss of personal item. Returning home and placing our claim initially was totally stressful with the original handlers of… Read more

our claim. After 3 weeks of total anguish a 4th person was assigned to our claim. Introduction to Brad (Technical Claims Specialist). Finally someone who reads and listens. Within a week Brad had everything sorted, he is the only reason we have given InsureandGo 4 stars....the last star is missing because of the incapable staff that messed us around, stressed us out. Thank you Brad you are an asset for InsureandGo.

Have used insure and go consistently for the past 8 trips and have not had a problem with them. Easy to organise policies, and from what I can find - the best value with regular discount offers. Show details

True measure of any insurance company comes when it is time to claim which I have not had a reason to yet. But the buying process has been very smooth. I was easily able to find all the pertinent information I required to compare the insurance against others in my comparison spreadsheet. In that comparison, Insure&Go were the best value for money… Read more

even when including pre-existing medical conditions. Hopefully I will never have to claim on the policy, but it is comforting knowing that I have good coverage for the dollars paid.

I recently purchased travel insurance with Insure&Go for my upcoming international cruise, and the whole process was fantastic. Getting a quote was super quick and easy, and their coverage is really thorough—which gives me great peace of mind while travelling. The website is simple to navigate, clear, and user-friendly. I highly recommend Insure&Go to anyone looking for reliable and affordable travel insurance! Show details

Very competitive rate. Excellent broad coverage. Have never had to make a claim but felt very secure each time we sail! Show details

is easy to get the information and get the policy, but till know i can not lock into there webside Show details

Rajy was very helpful as I had to change my policy Show details ·  1

Recently we went to France. 2 days after arriving in Paris my husband ended up in hospital with bacterial pneumonia and a number of other issues. He was in hospital for 8 days. The insure and go medical team were amazing. They contacted me everyday to make sure I was ok and enquired about my husband's health. It was suggested by the medical team… Read more

that I had a support person with me and my husband. So my 2 sons flew to Paris. We stayed in hotels. A nurse escort arrived from Australia for 2 days and then we were all flown home business class. The nurse monitored my husband the whole time. Blood pressure, pulse and oxygen saturation. He required oxygen on the plane. My husband and I had wheelchairs organised at the airports. Everything was organised by insure and go's repatriation team, taxis, flights and wheelchair assistance. The nurse escort travelled with us to the front door of our home. The insurance claim representative was very nice and what we were reimbursed was fair. It took about 2 or 3 weeks to finalize the claim. I cannot speak highly enough of Insure and go. I always use them because they will cover all my pre existing illnesses. It puts the premium up but other insurance companies will not cover me. As it turned out I wasn't the one who got ill.

Excellent price and way better than my other quotes and very easy to set up Show details

Easy to use website and clearly outlines the conditions and coverage limits. Show details

Easy to use though a bit more expensive than others. Had all the correct options I wanted to be insured for. Rang customer service to ask clarification and my call was answered immediately, with the service rep knowing the answer and providing the reference for me Show details ·  1

Beware!! Their policies are easy to take out but they do not make it easy to claim!! Extremely upset with how our claim was handled and the outcome! I have had 3 gold policies with Insure & Go and thought they were really good, until I had to make my first claim! We had just got to Sydney & we’re about to go out cruise when we got the news that my… Read more

husband’s mother had passed away. We had to go home for the funeral. I started the claim process & submitted all what was required but got told that the death certificate we supplied didn’t state the cause of our elderly mother’s death so they needed the coroners report. They took along time in getting back to us with anything, they made it all so difficult, long & drawn out it was quite distressing for us at it was a lot of money that we had lost. After many months they paid our claim but took two lots of excesses each & didn’t pay us for a lot of our expenses. But because it had all taken so long I was just glad to get some money back! Will never use them again because it was a very difficult & distressing claim experience. So disappointed

Bought a travel insurance policy on-line. A couple of hiccups when the system seemed unable to reconcile my date of birth with my current age, but at the third attempt, it worked. Easy to input pre-existing conditions, but they did increase the policy cost quite a bit. Glad to receive a 15% Seniors discount. Show details ·  1