eDreams
1.9
Charging Foreign Transaction Fee and unable to contact them to rectify it – I purchased online Flight Ticket from Australia 1 week ago, using www.edreams.com.au website , paying with Australian $ but e dreams charged me foreign transaction fee.
I called the Call Center, they advised me to fill a form to claim the Refund. This is now over one week and i have not heard from anyone.
How i should know they have Merchant in Spain?
They are very tricky
Christos, I have already sent 3 emails with the reference number to David. Why are you keep asking the same things again and again. Last one is dated 9th July but no reply or call back from David from e dreams.
On Mon, 9 Jul at 11:26 AM , David <support@odigeo.freshdesk.com> wrote: Edreams - 3664694673 Hi there,
My name is David from the Customer Care Department and I will be managing the complaint that we have received from you via Trust Pilot.
Just to confirm we have received your message and shall be back in touch shortly. If you could give me a brief explanation of your complaint this would be greatly appreciated
Thank you, David
Hi Robert, Thank you for providing the reference number.
I can see an agent is in contact with you and the issue has been resolved.
Best regards, Christos - Customer care.
All, this was now fixed and the foreign transaction fee was refunded 20th July. Its took some time but E dreams has done it. I would give them extra 1 star. :)
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Hello Robert, We apologise for the service you received, please allow us some time to look into what happened and find a way forward.
Can you please submit a ticket to us using the link below with your reference number so we can follow this up for you.
external link
Best regards, Christos - Customer care.