A Stress Free Build With Stroud South Brisbane – After living on a tiny block in a small house for years we decided it was time for an upgrade. We wanted more space and a much larger home built to suit our needs. We found the land - an acre block - easily, but we knew that to really make our dream come true we also needed to find the perfect builder.
We went to numerous display estates and walked through some lovely display homes. We talked to a lot of sales consultants and got basic quotes from a few. We compared base prices, floor plans and inclusions and spent a lot of time talking to people who had recently built and reading build forums, slowly narrowing down our list. After viewing the acreage display home in Jimboomba Woods we knew we had found our builder and the house we wanted - Stroud Homes and the Kentucky 304 with mountain facade.
Our first point of contact was with Bryan, the sales consultant. When we first enquired we weren't ready to commit and put down a deposit (we needed to sell our current home before we would be able to) but Bryan didn't place pressure us and instead spent weeks going back and forth with us via email until we had the perfect quote, that suited our budget, to move forward. Other staff members of the Stroud South Brisbane team - Trudi, Emma and Kenneth - helped us through the administrative side of things for the whole build including signing contracts, organising council approvals, submitting information to the covenant and clarifying any changes as the build went on. Communication was always professional and if we sent an email asking a question we always received a response in a timely manner - usually within 24 hours or less. This high standard of communication throughout the build really helped ensure that our build was smooth from the quote stage all the way through to handover.
Early in the build process we were asked to come for our colour selection appointment to make decisions on everything colour and style wise from the shape of the cornices to the style of the bathroom cupboard handles. It could have been an extremely stressful and daunting process but wasn't due to the support we received from Kylie the property stylist working with Stroud who helped guide us through our colour selections.
From our discussions with other people who had recently built we knew that the success or failure of a build was largely dependent on the site supervisor. We are extremely thankful for our site supervisor - Peter - who's organisation, scheduling of tradies and communication with us made the whole process stress free. We received a phone call a minimum of once per week from Peter who would then let us know what progress had been made that week and what would be happening the following week. We were able to schedule multiple appointments throughout the build to walk through the home with Peter and ask any questions that we had at each stage and ensure that all of our variations and upgrades had been included. When it came time for PCI we were extremely pleased as only a few minor things needed to be addressed - mostly minor painting touch ups- which were quickly rectified. We were able to get the keys to our new home on schedule, a few weeks before our current rental lease was up.
We have now been in our amazing new home for a few months and couldn't be happier. We have not had any problems since moving in and are extremely pleased with the quality of work and the finishes in our home. Should we ever decide to build again, we know of at least one team that can get the job done, within budget and on time! Thank you again Stroud Brisbane South Team!
(Additional information on the whole build process can be found on the homeone forum by searching: Acreage build: Jimboomba - Stroud Homes)
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Thank you Jord, for your extensive review. Thomas, Peter and I spoke about your blog as the build progress. Here is what Thomas said "They have given me a great insight into the level of impact that we have on each new home we build by completing a fantastic blog during construction. The client was an absolute joy for all staff to deal with and we really appreciated the open communication throughout the build process." From my point of view, your blog was a great reminder that it's not just another frame going up, it is a huge component of someones life we are dealing with - and as such maintaining a great relationship with our customer is critical. I think you've done a great job of journaling the build. I've been involved in over 650 builds and I have never seen anyone take the time to do this, so thank you. I think you've done a service to any person who might be thinking of building with any builder. While you've identified Peter, the supervisor as pivotal to the success of a build - I would like to point out that your approach to dealing with us really opens the door to a great outcome. The fact that you've taken the time to get to know each member of the team and thank them by name is an indication of how well the relationship worked during the build. I know that Bryan, Trudi, Emma and Kenneth will appreciate their efforts being acknowledged. Kylie, our color consultant is an valued part of our process and will appreciate being mentioned. Peter is a rising star in the industry - it's great to be working with young people like Peter who will do anything to improve their skills and grasp of the process. Thanks again for the outstanding effort you put into recording the journey. I hope you have many happy times in your new Kentucky 304! Kind Regards, James Stroud.