Very Happy with End Result – The quality of the build was above what we had seen with other builders. Stroud use high quality appliances and fixtures as standard.
The build process was quite confusing for us. We felt that everyone was on a different page at times and it appeared the departments (sales, design, contract staff, builder etc) didn't communicate well with each other.
The initial sales person didn't appear very knowledgeable about the products and procedures but the rest of the staff worked really hard to get us across the line.
Overall we are so very happy with our lovely home and enjoy showing it off to our friends and family.
- Construction End Date:
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Hi Emily - Thank you for your review. We really appreciate your frank feedback because that is what helps us improve our process and product. Cleary we need to look at further training the sales team you built with and perhaps getting the rest to work together better. Which team was it that you built with? (if you like, give us a call at head office 07-5463 4085 to discuss further) I'm glad you were happy with the our standard inclusions (which, as you pointed out - are not really very "standard") and that you now have a home you can show off! Thanks for being patient with us where we could have done better. I'd like to wish you many happy years in your Stroud Home! Kind Regards, James Stroud.